Sofitel Istanbul Taksim 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,176 件のレビュー

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Gumussuyu Mah, Siraselviler Cad No 13, Taksim, 34437 イスタンブール, トルコ

説明

ホテルのその他の情報

  • イスタンブールの中心部、タクシム広場に位置するホテル

  • イスタンブール空港から車で35分

  • ボスポラス海峡の印象的な景色を望む広々としたスイートルームと客室

  • 地元とフランスの味を提供する、最適なレストラン

  • トルコの伝統的な儀式の要素を反映した屋上プールとソフィテルスパ

当ホテルの客室

ホテル所在地

Sofitel Istanbul Taksim

Gumussuyu Mah, Siraselviler Cad No 13, Taksim
34437 イスタンブール
トルコ

GPS:41.036028, 28.985102

電話番号
ファックス +90 212 435 33 33

アクセスと交通機関

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敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,176 件のレビュー

トリップアドバイザーの評価  4.5/5  1,001 件のレビュー

2025エクセレンス認証

cigarette smell in room, no resolution by hotel

トリップアドバイザーの評価 2.0/5

Katixa A トリップアドバイザー認証口コミ

Location is great! We were excited to spend a few days there. But one of our two rooms (the one that was meant to be the kids' room) had a VERY strong cigarette smell. We asked for another room and were told we could not switch. They were supposed to send someone up and never did. When I went downstairs all they could offer was trying to filter the air, which did not change the smell at all, since it is likely due to the furniture/walls. When I asked the front desk if I could speak to a manager they said one was not available. When I emailed them after our stay they never responded. We were unable to use the room and essentially had to squeeze our family of 5 into one room, since neither I nor the kids could tolerate the cigarette smell despite open windows in winter! I would not stay there again. Will stick to Airbnb instead.

Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the inconvenience you experienced and that your stay did not meet your expectations. Please accept our sincere apologies for the cigarette smell in one of your rooms and for the frustration this caused your family. We understand how uncomfortable this must have been, especially while traveling with children. We also regret that we were unable to offer a room change at that time and that our follow-up did not meet the level of service we aim to provide. Your comments regarding the lack of resolution and communication have been taken very seriously. This is certainly not the experience we want our guests to have, and we apologize for the disappointment caused. We appreciate your positive note about our location and are sorry that this issue overshadowed the rest of your stay. Your feedback has been shared with the relevant teams so that corrective actions can be taken to prevent similar situations in the future. Thank you again for bringing this matter to our attention. Kind regards Emrah Yıldırım Front Office Manager

Wonderful Stay !

トリップアドバイザーの評価 5.0/5

Happy2travel786 トリップアドバイザー認証口コミ

Excellent Hotel. Best location. Outstanding views of the bosphorus. Okan at reception 10 stars. 3rd stay at the hotel and would definitely return.

Dear Valued Guest, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our prime location, stunning views, and the service provided by Okan. We look forward to welcoming you back for your fourth visit. Best regards, Sofitel Istanbul Taksim

Average stay

トリップアドバイザーの評価 3.0/5

crdaus トリップアドバイザー認証口コミ

I stayed at two hotels with almost identical room tariffs when I was in Istanbul recently of which the Sofitel Taksim Square was one. Therefore, I had an unexpected basis of comparison and I have to say, overall the Sofitel falls well short of the other I stayed at. Located just off extremely busy Taksim Square which is at the top of a hill, the Sofitel has good views of the Bosphorus although distant ones. I noted that maintenance is an issue – there was a cracked window in my room, a basin plug that didn’t work, slow drainage of water in the shower, and a general impression that maintenance is not a strong point as you moved around the hotel. It does have a ground level open terrace restaurant which is pleasant, but the executive lounge and breakfast rooms are located in the basement with no natural light and seem dark and dingy, although the food offerings are good.

Dear Crdaus, Thank you for taking the time to share your detailed feedback following your recent stay with us at Sofitel Istanbul Taksim. We truly value comments such as yours, as they help us identify areas where we must improve. We are pleased to know that you appreciated our location and the views over the Bosphorus, as well as the quality of our food offerings. However, we are sincerely sorry to learn that several aspects of your stay did not meet your expectations, particularly regarding room maintenance and the overall condition of certain facilities. Please accept our apologies for the issues you encountered in your room, including the cracked window, plumbing concerns, and drainage problems. This is certainly not reflective of the standards we strive to uphold, and your comments have been shared with our engineering and housekeeping teams for immediate review and corrective action. We also regret that the ambiance of our executive lounge and breakfast area detracted from your experience. While their location is structural, we acknowledge your feedback regarding lighting and atmosphere and will take it into consideration as part of our ongoing efforts to enhance guest comfort. Your comparison with another hotel of a similar category is particularly valuable to us, and we appreciate your honesty. We hope you will allow us the opportunity to regain your confidence should your travels bring you back to Istanbul in the future. Thank you once again for your constructive feedback. Kind regards,

Location good, service variable, clean and comfortable

トリップアドバイザーの評価 4.0/5

LeeAnn58 トリップアドバイザー認証口コミ

Our review is very mixed. There were some parts of our stay outstanding and others disappointing. Our first room on the 17th floor corner room had a nice view of the Bosphorus but like Zober review we were woken up two nights at midnight with the thumping of bass music from the nightclub below. When I told reception they were rather unsympathetic and said they didn't think you would hear the music from the higher up floors. I asked to move rooms - next door was perfect - although no view - very quiet. What was Outstanding -was the housekeeping, Muzaffer was super helpful when I couldn't get the coffee machine to work - turns out it was faulty. Cleaning - perfect. Breakfast buffet and the attention of Irfan was first class. The food variety was great and everything was fresh.

Dear LeeAnn58, Thank you for taking the time to share your experience at Sofitel Istanbul Taksim. We are pleased to hear that you appreciated the location, as well as the outstanding service provided by our team members, including Muzaffer and Irfan. However, I would like to extend my sincerest apologies for the disturbance you experienced due to noise from the nightclub. We strive to ensure a restful environment for our guests and regret that your initial room did not meet your expectations in this regard. Your feedback regarding the response from the reception team has been noted and will be reviewed, as we aim to enhance our service approach. We are glad that your subsequent room met your needs for peace and quiet, and we appreciate your understanding during this matter. Your comments on our breakfast offerings and cleanliness will be shared with the team to continue motivating them to provide exceptional service. Thank you once again for your valuable feedback. Emrah Yıldırım Front Office Manager Sofitel İstanbul Taksim

Amazing Spa experience

トリップアドバイザーの評価 5.0/5

Bridget G トリップアドバイザー認証口コミ

I had an amazing time at the spa. I did a two hour spa experience- hamman, massage, and facial. Deniz was amazing and made my skin glowing after all the services!

Dear Bridget G, Thank you for your kind words regarding your spa experience at Sofitel Istanbul Taksim. We are delighted to hear that you enjoyed the hammam, massage, and facial, and that Deniz provided exceptional service. Your satisfaction is our priority, and we look forward to welcoming you back. Emrah Yıldırım Front Office Manager Sofitel İstanbul Taksim

との提携 TripAdvisor

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