Sofitel Istanbul Taksim 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,150 件のレビュー

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Sofitel Istanbul Taksim - Image 1
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Gumussuyu Mah, Siraselviler Cad No 13, Taksim, 34437 イスタンブール, トルコ

説明

ホテルのその他の情報

  • イスタンブールの中心部、タクシム広場に位置するホテル

  • イスタンブール空港から車で35分

  • ボスポラス海峡の印象的な景色を望む広々としたスイートルームと客室

  • 地元とフランスの味を提供する、最適なレストラン

  • トルコの伝統的な儀式の要素を反映した屋上プールとソフィテルスパ

当ホテルの客室

ホテル所在地

Sofitel Istanbul Taksim

Gumussuyu Mah, Siraselviler Cad No 13, Taksim
34437 イスタンブール
トルコ

GPS:41.036028, 28.985102

電話番号
ファックス +90 212 435 33 33

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,150 件のレビュー

トリップアドバイザーの評価  4.5/5  997 件のレビュー

2025エクセレンス認証

Average stay

トリップアドバイザーの評価 3.0/5

crdaus トリップアドバイザー認証口コミ

I stayed at two hotels with almost identical room tariffs when I was in Istanbul recently of which the Sofitel Taksim Square was one. Therefore, I had an unexpected basis of comparison and I have to say, overall the Sofitel falls well short of the other I stayed at. Located just off extremely busy Taksim Square which is at the top of a hill, the Sofitel has good views of the Bosphorus although distant ones. I noted that maintenance is an issue – there was a cracked window in my room, a basin plug that didn’t work, slow drainage of water in the shower, and a general impression that maintenance is not a strong point as you moved around the hotel. It does have a ground level open terrace restaurant which is pleasant, but the executive lounge and breakfast rooms are located in the basement with no natural light and seem dark and dingy, although the food offerings are good.

Dear Crdaus, Thank you for taking the time to share your detailed feedback following your recent stay with us at Sofitel Istanbul Taksim. We truly value comments such as yours, as they help us identify areas where we must improve. We are pleased to know that you appreciated our location and the views over the Bosphorus, as well as the quality of our food offerings. However, we are sincerely sorry to learn that several aspects of your stay did not meet your expectations, particularly regarding room maintenance and the overall condition of certain facilities. Please accept our apologies for the issues you encountered in your room, including the cracked window, plumbing concerns, and drainage problems. This is certainly not reflective of the standards we strive to uphold, and your comments have been shared with our engineering and housekeeping teams for immediate review and corrective action. We also regret that the ambiance of our executive lounge and breakfast area detracted from your experience. While their location is structural, we acknowledge your feedback regarding lighting and atmosphere and will take it into consideration as part of our ongoing efforts to enhance guest comfort. Your comparison with another hotel of a similar category is particularly valuable to us, and we appreciate your honesty. We hope you will allow us the opportunity to regain your confidence should your travels bring you back to Istanbul in the future. Thank you once again for your constructive feedback. Kind regards,

Location good, service variable, clean and comfortable

トリップアドバイザーの評価 4.0/5

LeeAnn58 トリップアドバイザー認証口コミ

Our review is very mixed. There were some parts of our stay outstanding and others disappointing. Our first room on the 17th floor corner room had a nice view of the Bosphorus but like Zober review we were woken up two nights at midnight with the thumping of bass music from the nightclub below. When I told reception they were rather unsympathetic and said they didn't think you would hear the music from the higher up floors. I asked to move rooms - next door was perfect - although no view - very quiet. What was Outstanding -was the housekeeping, Muzaffer was super helpful when I couldn't get the coffee machine to work - turns out it was faulty. Cleaning - perfect. Breakfast buffet and the attention of Irfan was first class. The food variety was great and everything was fresh.

Dear LeeAnn58, Thank you for taking the time to share your experience at Sofitel Istanbul Taksim. We are pleased to hear that you appreciated the location, as well as the outstanding service provided by our team members, including Muzaffer and Irfan. However, I would like to extend my sincerest apologies for the disturbance you experienced due to noise from the nightclub. We strive to ensure a restful environment for our guests and regret that your initial room did not meet your expectations in this regard. Your feedback regarding the response from the reception team has been noted and will be reviewed, as we aim to enhance our service approach. We are glad that your subsequent room met your needs for peace and quiet, and we appreciate your understanding during this matter. Your comments on our breakfast offerings and cleanliness will be shared with the team to continue motivating them to provide exceptional service. Thank you once again for your valuable feedback. Emrah Yıldırım Front Office Manager Sofitel İstanbul Taksim

Amazing Spa experience

トリップアドバイザーの評価 5.0/5

Bridget G トリップアドバイザー認証口コミ

I had an amazing time at the spa. I did a two hour spa experience- hamman, massage, and facial. Deniz was amazing and made my skin glowing after all the services!

Dear Bridget G, Thank you for your kind words regarding your spa experience at Sofitel Istanbul Taksim. We are delighted to hear that you enjoyed the hammam, massage, and facial, and that Deniz provided exceptional service. Your satisfaction is our priority, and we look forward to welcoming you back. Emrah Yıldırım Front Office Manager Sofitel İstanbul Taksim

My experience

トリップアドバイザーの評価 5.0/5

Moudjeb トリップアドバイザー認証口コミ

I recently stayed at Sofitel Taksim Istanbul with my family, and our experience was absolutely amazing. We had three rooms for six days, and everything exceeded our expectations. The hotel is spotless, the rooms are spacious and comfortable, and the location is perfect close to everything we needed. The breakfast was excellent each morning, and I would like to extend a special thank you to Maher, Krisna, Ankit, Irfan, Guver, and Merve for their warm hospitality and wonderful service. They truly made our mornings enjoyable. At reception, Hatice was incredibly helpful and kind throughout our stay, and the housekeeping team was attentive, detail-oriented, and always ready to assist. We are really glad we chose Sofitel Taksim, and we look forward to staying again in the future. Highly recommended

Dear Moudjeb, Thank you so much for sharing your wonderful experience at Sofitel Taksim Istanbul! We are delighted to hear that your stay with your family exceeded expectations and that you enjoyed our spacious rooms, spotless facilities, and convenient location. Your kind words for Maher, Krisna, Ankit, Irfan, Guven, Merve, and Hatice have been shared with the team, and they are thrilled to know they made your mornings and overall stay so enjoyable. Our housekeeping team also appreciates your recognition of their dedication and attentiveness. We are truly grateful for your recommendation and look forward to welcoming you and your family back for another memorable stay soon. Best regards, Emrah Yıldırım

Clean hotel in a great location

トリップアドバイザーの評価 4.0/5

Expedition800390 トリップアドバイザー認証口コミ

Great location, excellent service, clean rooms, and great views of the Bosphorus. Muzaffer was great! On our arrival on the night, there was a protest around the restaurant, and we couldn't get the car close. They sent staff to move our bags from the nearest parking spot we could find, which was a super nice gesture.

Dear Guest, Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed our great location, excellent service, clean rooms, and the beautiful Bosphorus views. We’re also very pleased to know that Muzaffer made a positive impact on your stay. We appreciate your understanding regarding the situation on the night of your arrival. We’re glad our team could assist with your luggage during the protest, and it’s great to hear that this gesture helped make your arrival more comfortable. It was a pleasure having you with us, and we hope to welcome you back again soon. Best Regards Emrah Yıldırım Front Office Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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周辺の他の施設

イスタンブールのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。