The Galata Hotel Istanbul - MGallery Collection 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,008 件のレビュー

ベストレートをお約束
The Galata Hotel Istanbul - MGallery Collection - Image 1
The Galata Hotel Istanbul - MGallery Collection - Image 2
The Galata Hotel Istanbul - MGallery Collection - Image 3
The Galata Hotel Istanbul - MGallery Collection - Image 4
Arap Camii Mahallesi Bankalar, Caddesi No 21, Beyoglu, 34421 ISTANBUL, トルコ

説明

ホテルのその他の情報

  • 300年の歴史を誇るトルコ式ハマムのご利用が無料

  • 思い出に残るイベントに最適なゴールデンホーンの眺望を備えたレストラン

  • 旧市街まで徒歩圏内

  • 街の中心に位置し、ガラタ、タクシム、ガラタポート、スルタンアフメトまで徒歩圏内

  • ガラタ塔とゴールデンホーンの眺望を備えるスイート

当ホテルの客室

ホテル所在地

The Galata Hotel Istanbul - MGallery Collection

Arap Camii Mahallesi Bankalar, Caddesi No 21, Beyoglu
34421 ISTANBUL
トルコ

GPS:41.024193, 28.972571

電話番号
ファックス +90 212 417 34 34

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,008 件のレビュー

トリップアドバイザーの評価  4.3/5  1,011 件のレビュー

2025エクセレンス認証

Not bad hotel

トリップアドバイザーの評価 4.0/5

Omid N トリップアドバイザー認証口コミ

This hotel is very good cause it's located near taksim Rooms in anex building are so small and not well decorated as a 5star hotel But the Rooms in the main building are perfect and looks 5star Really a big thank to Suzan &Seher&Yakup They were so friendly to us every morning in breakfast! At the end the breakfast buffet is so simple and no variety of foods At all!

Failed 5* hotel with bad management

トリップアドバイザーの評価 3.0/5

VictorPop トリップアドバイザー認証口コミ

A whole lot of show for very little go. The good: - hotel is beautiful - rooms are very large for what you pay - rooms are well equipped - staff knows English and is helpful The bad: - despite of requests, the minibar was empty for all of the three days which we were there for - breakfast is lackluster. Boring. - for dinner avoid the restaurant. It is my belief they keep it open just to check the fact they do operate a restaurant. It is double expensive compared to rest of Istanbul, quality isn’t bad but still unbelievable pricing. - the amenities aren’t of the quality which you’d expect or at least consider normal. The door lock to our room didn’t work 70% of the time, had to wait 2-3-4 minutes in front of the room just for it to open. The ugly: - the beautiful two story room was freshly repainted and smelled as such. Couldn’t open the window because we stayed at the 8th floor. Overall I could sum it up as such. The devil is ALWAYS in the details. And this hotel fails to check the details which can make or break an experience.

An interesting experience

トリップアドバイザーの評価 1.0/5

Jay M トリップアドバイザー認証口コミ

I have added a few details that are not in the Google review because of a misleading reply from the hotel. My family stayed at The Elysium Taksim from 2 Oct to 8 Oct and had seen some mixed reviews and decided to see only because we arrived in Istanbul at almost 830pm local and had been traveling from the US for close to 20 hours. We arrived on the shuttle we booked around 915 and unloaded our luggage and walked in dragging it up stairs with staff watching, we only found out about a ramp when the bellman wheeled our luggage down a ramp that exited behind the valet stand. Check in was disjointed as several staff would start something and then walk away and then another took over. It took longer than it should have close to 20 minutes as we were the only people checking in. I will mention that Elvinia Shapoalova was there, I could read the name tag but she did not help, or introduce herself as the guest relations manager. Down the ramp across a cobblestone street to another building that our rooms were in, supposed to be "deluxe balcony" and when the side facing the main hotel is all windows guessed they were on the other side. There were small balconies that looked over a construction site, never anyone there during our stay. King room, my wife and I went in as my son went to the single that was next door with the bellman, we noticed cigarette burns on the benches at the foot of the bed and some paint that needed some work. The bathroom also needs some renovation, there were multiple paint bubbles with visible mold and mildew. My son said there were similar in his room. He also told us that he had to call 3 times to get the air conditioning working as well as several more times during the stay. No ability to adjust the temp and very low airflow and there had to be an internal timer because it was off by the time we woke up and the room was stuffy. My son also called because the door to his balcony was off the hinges on day when we came back to the room. The hotel sent someone and told him that it had to go to an outside contractor for repair and did not know how long that would take. One thing in common that we both mentioned was the "mini bar" refrigerator was not very cold. While my son drank one beer that was all they charged us for. We could not keep anything personal drinks and snacks cold as it only cooled it a bit below room temperature. The day we were checking out was a bit of an adventure, we were notified that the shuttle to the airport was delayed and would be an hour later than originally scheduled. I called the front desk and asked if we, and told them both rooms have a late checkout of 1pm and it was granted. The thing is this they deactivated my sons key card off, and found out when he came to get a towel from our room and in a towel with shampoo in his hair could not go back in. Called the desk who did send a replacement key over. Take our stuff to the "outbuilding" lobby and went to check out, tried to speak to the front desk who pointed to the concierge desk and told me to speak to the lady. I tried to explain the issues and all she wanted to know is why did you wait until now to say anything, I tried to explain that my son did call several times. I just gave up and went back to the check in desk and stood there waiting for them to send housekeeping to inventory the mini bars. The breakfast was a buffet style with a distinct main meal feeling, I am sure some of the it is because it is not an american breakfast. There was no check in just find a seat and head to the food. I only went 2 times because I preferred to sleep a bit later before going to spend the day visiting various places in the city. There was one cook to order station and it always had a number of people waiting. Drinks wire limited and only small glasses and if you took several glasses the bus staff looked at you sideways. I did not go to the spa/fitness/pool area but did walk in the service corridor that went past and it had a weird smell and my wife reported the same when she went to the pool and had to leave because of it. I understand that pool maintenance is difficult and more than likely a heavier then normal chemical load to keep it going but when it make it uncomfortable they need to back off. Would I say this hotel is not 5 stars and pushing it to 2 stars is a gift. The responses from the reviews on Google and Trip advisor all say thanks for letting us know how we did not meet their service standard, but it seems they have not done anything on their side to recover and meet the standard of a 5 star hotel. The website makes no mention of over half the rooms are in another building, not the ones shown in the pictures as they are all in the main building. If there is a high service standard then I have to ask why the guest relations manager at the desk when I checked in did not say anything about the staff shuffling or step in to assist so it was quicker and efficient, not even a greeting to a guest checking in who looked worn out from travel. Asked where to get something to eat and one desk clerk told us to come back after dropping our luggage to get some recommendations, we were told go to Taksim Square and nothing more. Would I stay there again or recommend it, a resounding NO! Go elsewhere.

Nice hotel, friendly staff especially front entrance guy and people in the kitchen

トリップアドバイザーの評価 5.0/5

Me M トリップアドバイザー認証口コミ

The hotel was very nice and comfy and ladies ( seher and suzan ) at the kitchen were very very nice and friendly . Very close to everywhere

Good but could do better

トリップアドバイザーの評価 3.0/5

24SHJ24 トリップアドバイザー認証口コミ

The best thing: guest relations, Elvina was superb. We booked a full day tour with her and also the hamam - both excellent. Hotel front desk was a hit & miss. Some just didn’t seem interested in helping beyond the basics. The accommodation was spacious - we were offered an upgrade in the main building but that was to a king bed & we needed 2 separate beds as friends sharing a room. The room we had was v spacious though bedding & pillows were not the most comfortable. The hotel is split over 2 buildings (one on each side of the road), main building has some of the duplex rooms. The other has twin bedrooms and there is an underground tunnel and stairs/lift linking the two buildings. Hotel location is not far from Taksim square- though it is v hilly. The hotel restaurant is pretty good. Breakfast options are fair. The spa/pool doesn’t open till 10am so if you want an early morning swim then this is not going to happen.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 450 件のレビュー 9.6/10 ロケーション
  • 519 件のレビュー 8.3/10 客室
  • 644 件のレビュー 8.5/10 サービス
  • 6 件のレビュー 6.2/10 インターネット
  • 199 件のレビュー 6.4/10 快適さ
  • 196 件のレビュー 8.9/10 雰囲気
  • 190 件のレビュー 6.9/10 朝食
  • 151 件のレビュー 8.4/10 清潔さ

Powered by Trustyou

周辺の他の施設

イスタンブールのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。