Kia Ora, Thank you very much for sharing such a wonderful and detailed review of your stay at SO/ Auckland. We are delighted to hear that our team was able to make your arrival from Korea as smooth and comfortable as possible. It is especially pleasing to know that our early check-in assistance, luggage support, and communication regarding your room allowed you to begin exploring Auckland with ease and peace of mind. We are also thrilled that you enjoyed the New Zealand wine selection in our lounge, the exceptional views and cuisine at Harbour Society, and our pool, jacuzzi, and sauna facilities. It is wonderful to hear that these experiences contributed to such an enjoyable and memorable stay. Your kind words about our accommodation and service are greatly appreciated, and we will be sure to share your feedback with our team. We would be delighted to welcome you back to SO/ Auckland on your next visit to Auckland and create another exceptional experience for you. Kind regards, On Behalf of SO/ Auckland

Dear Inhye L., We very much appreciate your comments regarding your stay at the SO/ Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, On Behalf of SO/ Auckland

Kia Ora Woojoo, Thank you for your review and for your loyalty as a Platinum member. We’re pleased to hear you enjoyed our central Auckland location and found our team to be friendly, though we’re sorry some aspects of the facilities did not fully meet your expectations. Regarding your stay, there appears to have been some miscommunication, as you were provided with a complimentary upgrade to one of our suites, subject to availability at check-in. We regret that this was not clearly recognised during your experience. We truly value your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Kind Regards, SO/ Auckland Team

Kia Ora, Thank you for your feedback. We are glad you enjoyed our friendly staff, convenient location, and clean room. We appreciate your comments regarding the lounge and will share them with our team. As a valued Platinum member, your feedback is very important to us, and we hope to welcome you back for an improved experience. Sincerely, Cecile - Duty Manager On Behalf of SO/ Auckland Team

Kia Ora, Thank you for taking the time to share detailed feedback of your stay with us. We are pleased to hear that you enjoyed our location and were very satisfied with the food at our restaurant, it is great to know this was a highlight of your stay. At the same time, we are truly sorry to learn about your disappointing experience with the lounge and service, particularly during check-in. We fully understand how frustrating it must have been to wait for early check-in without clear communication or an estimated completion time, especially while waiting in the lounge. This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. We are also concerned to hear that, despite the difficulties you were experiencing, there was no visible support or engagement from a manager. This feedback is taken very seriously, particularly as you are a valued Platinum member, and we regret that your loyalty was not reflected in the service you received. Your comments have been shared with our management and front office teams so we can review our check-in procedures, communication standards, and leadership presence to ensure improvements are made. We truly appreciate your honest feedback, as it helps us identify areas where we must do better. We hope you will consider giving us another opportunity in the future, allowing us to provide you with the high level of service you should expect and deserve. Sincerely, Cecile - Duty Manager On Behalf of SO/ Auckland Team

Kia Ora, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aditya Patil / Room Division Manager On Behalf of SO/ Auckland Team

Kia Ora Prof. Suhan C., Thank you for sharing your feedback! We're glad to hear you enjoyed the central location, friendly staff, clean rooms, and the great views from both the breakfast buffet and your room. We also appreciate your input about the bathroom lighting, and we will certainly consider improving its placement for better comfort and practicality. We hope to welcome you again soon! Ngā mihi nui - Kind Regards, Deepti Thakyal Duty Manager - SO/ Auckland

Kia Ora BG K., Thank you so much for your fantastic review! We’re delighted to hear that you enjoyed our great location and Ana, our housekeeping staff, made a positive impression. We’re also glad the early check-in was helpful and that our concierge was able to assist you. We appreciate your feedback about the breakfast and will take it into consideration for future improvements. We truly value your kind words and hope to welcome you back soon! Kind Regards, Dhruv Biyani Duty Manager - SO/ Auckland

Tena koe Changkyu K., Thank you for your thoughtful feedback! We’re thrilled to hear you enjoyed our friendly staff and the stunning views. It’s wonderful to know that our facilities and late check-in service met your needs. We appreciate your comments about the cleanliness of the hotel, but we’re sorry to hear about the quality of the razors. Your insights help us improve, and we’ll certainly address this. We’re glad you took advantage of our discount benefits and late check-out options. We hope to welcome you back soon! Nga mihi nui - Kind regards, Annina from SO/Auckland Team