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호텔 그랜드 윈저 오클랜드 - 엠갤러리 바이 소피텔 5성

고객 평점 4.5/5 4,518 리뷰

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  • ALLSAFE certified

  • Central Auckland CBD location

  • Private parking and valet available

  • Airport shuttle service available

  • Wellbeing facilities including a gym, jacuzzi and sauna

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체크인 시간 : 14h00부터

체크아웃 시간 : 11h00까지

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호텔 위치

호텔 그랜드 윈저 오클랜드 - 엠갤러리 바이 소피텔

58 60 Queen Street
Auckland Cbd
1010 오클랜드
new zealand

전화: +6493099979

팩스: (+64)9/3099978

체크인 시간 : 14h00부터

체크아웃 시간 : 11h00까지

  • SKY BUS :  SKY BUS BRITOMART

  • 비행기로

    AUCKLAND AIRPORT 25km / 15.53마일 - 셔틀 서비스 서비스

  • 배로

    FERRIES 0.1km / 0.06마일

  • 기차로

    BRITOMART 0.1km / 0.06마일

  • 기차로

    BRITOMART 0.1km / 0.06마일

GPS :-36.845635, 174.766814

숙박

레스토랑 & 바

COOKE'S RESTAURANT & BAR

레스토랑 타입: 세계 각국의 요리

Enjoy the very best cuisine made with ingredients from local & artisan produce, including sustainable meat & organic chicken, sustainably caught long-line caught fish, free-range eggs & organic milk, organic & biodynamic wines.

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THE BAR

바에서는 유기농 및 바이오다이나믹 와인, 크래프트 비어, 사과주, 무알코올 음료, 그리고 최고급 차와 커피를 즐길 수 있습니다.

비 계약 사진

COOKE'S BAR

비 계약 사진


호텔 그랜드 윈저 오클랜드 - 엠갤러리 바이 소피텔 고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가 4.5/5

4,518 리뷰

tripadvisor

TripAdvisor 평가 4.5/5

836 리뷰

2021 트립어드바이저 우수 인증 (Certificate of Excellence)
2021으뜸 시설

Looked after

트립어드바이저 평점 5.0/5

michaelhL1375WB 04/02/2021 TripAdvisor 인증 리뷰

We felt cared for the whole time. We had an issue with our room but the way they looked after it was amazing. This included moving rooms and extra service that more than made up for it. Staff and managers were super friendly and we felt very special. I will always look to stay here whenever I’m in Auckland due to the way you’re looked after. The hotel is close to all amenities. This is the best hotel I’ve ever stayed at.

Dear michaellhL1375WB, Thank you very much for taking the time and reviewing your recent stay at Hotel Grand Windsor. We are very pleased when we read your review and I am glad that you enjoyed your stay with us and had good interactions with our efficient and friendly staff. We will be looking forward to welcoming you back in the near future and thank you again for your comments. Kind Regards, Pablo Gonzalez Guest Experience Manager

Two night stay

트립어드바이저 평점 5.0/5

fourofuss66 03/02/2021 TripAdvisor 인증 리뷰

A perfect spot to stay if visiting Central Auckland .Easy access to the Ferry Terminal and Britomart . The grand Windsor lives up to it's name as it's a lovely Boutique Hotel with charming and professional staff. Everything was spotless and our room very comfortable.It really is a 4 star hotel with all the added extras that one would expect but doesn't always get . My only negative comment would be the meals.They were beautifully cooked and presented but extremely expensive and if we were not accor members I doubt we would not have eaten in the dinning room . However it would still be my number one choice of places to stay in Down Town Auckland. .

Dear fourfuss66, Thank you ever so much for taking the time to share your recent experience on TripAdvisor. It is always a true delight to read when our guests have experienced an exceptional stay. I love that you were able to fully immerse yourself into the full experience that the hotel and our local neighbourhood has to offer. The team and I look forward to welcoming you back when you are next in the city of Sails. Warm Regards, Pablo Gonzalez Guest Experience Manager

Our favorite Auckland hotel

트립어드바이저 평점 5.0/5

davidmck2020 12/12/2020 TripAdvisor 인증 리뷰

We have stayed at the Grand Windsor several times now, it's like a home away from home. The location is good for us, easy walking distance to Viaduct Basin and Britomart. We like the intimacy and character of this hotel, it's cool and dark - a welcome relief from the heat and glare outside. In winter it's cosy. The staff are great, Pablo out front and Maria in the restaurant were especially helpful and friendly. We have a favorite room that we always book, away from the noise of the nightclub next door (be warned if you're a light sleeper staying on a Friday or Saturday night). My wife is a coeliac so dining can be a minefield for her. The restaurant staff were super careful which was a relief. We can highly recommend this hotel, not that we want it to get TOO popular!

Dear davidmck2020, What can we say? On behalf of the hotel, thank you for your lovely words. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is always a pleasure to host you, and we will be waiting for your next visit in 2021. Merry Christmas! Pablo Gonzalez Guest Experience Manager

Comfortable Room and Fabulous Food

트립어드바이저 평점 5.0/5

TLS_NZ Business - 16/11/2020 TripAdvisor 인증 리뷰

Great location, close to the waterfront, walk to the arena and shopping just outside the door. Bed was very comfortable and room service food was fabulous. I'd certainly look to stay again when visiting Auckland.

Dear TLS_NZ, We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback and we are very happy to see that you really enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit to the City od Sails will be more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Luxury staycation.

트립어드바이저 평점 5.0/5

Curiosity489271 15/11/2020 TripAdvisor 인증 리뷰

We thoroughly deserved our 5 night Junior Suite pampering. Hotel Grand Windsor certainly provided this for us. Daily wine before dinner was much appreciated as was the OTT High Tea. Staff very attentive ,especially Concierge Leonid who we relied on for local shopping etc.

Dear Curiosity489271, Thank you taking the time to share your feedback. We love hearing about our guests’ experiences, and we are delighted that you had such a wonderful stay with us at you had a great time at Cooke's restaurant. I am pretty sure that our team, specially our concierge Leonid, will be happy to hear from you. We look forward to seeing you again soon! Kind regards Pablo Gonzalez Guest Experience Manager

Tiny room

트립어드바이저 평점 2.0/5

atraveller400 15/11/2020 TripAdvisor 인증 리뷰

We had a very little room over queen Street. It was extremely noisy from the road with hoons going up and down the street all night. We had to ask for cups to make a cuppa in the room as there was none (perhaps because there was no room to keep them there) Lovely staff.

Dear atraveller400, I am sorry to hear your stay didn't meet your expectations. I would really like to discuss in detail the matter of all the setbacks you experienced during your stay during the last weekend. If you're willing to give us a second chance you can email me to guestexperience@hotelgrandwindsor.com and I will make my best efforts to organize you the best stay possible. Regards, Pablo Gonzalez Guest Experience Manager

사우나 사용 안됨

고객 평점 1.5/5

Lauren 커플 - 10/11/2020 전체(All) 통지 확인

저는 이 호텔에 3 번째 머무르는 고객입니다. 2번은 모두 문제 없었으나 이번 방문에는 자쿠지와 사우나 사용시 모두 제대로 시간 약속도 지키지 않았습니다. 사우나는 30분 정도의 시간이 필요한것으로 알고 있었는데 전원도 켜져있지 않았습니다..

Dear Ms L., Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor. I personally want to apologize regarding what happened with your sauna booking. It was a misunderstanding from our side and I feel very sorry about what happened. For this, I went to your room and try to explain you in person. Everything was updated on your profile and we will make sure that this lack of service will not happen again. It is our hope that you will give us the opportunity to better serve you in the near future. Feel free to contact me to organize your next booking and I will coordinate your future booking with a complimentary upgrade with our reservations team. Once again, please accept our sincere apologies. Kind Regards, Pablo Gonzalez Guest Experience Manager

A delightfully deco experience

트립어드바이저 평점 5.0/5

IBridgetI Business - 27/10/2020 TripAdvisor 인증 리뷰

I am fortunate to have returned to the Hotel Grand Windsor just one week after my last stay. The lux art deco style of this hotel is rather decadent - plush furnishings, clean lines and attention to detail wherever you look, but what makes this hotel outstanding is its staff. I received friendly service the minute I stepped foot in this boutique hotel. I was thrilled to see the golden keys of Les Clef d'Or on the lapels of the concierge. Pablo and Leonid have been wonderfully helpful on both my visits. Warm and welcoming is how I would describe Angel and Rumi in reception, and the moment you are seated to check in you are presented with a refreshing iced tea by one of the concierge team. The two rooms I have stayed in were boutique, beautifully furnished and on theme with the rest of the hotel. The restaurant is an intimate, opulent space. Server Anastasia, chef Stavesh, and Sun made a fantastic trio in the restaurant when I had a delightful duck dish. Maria and the morning kitchen team presented some of the best scrambled eggs I have eaten. The staff here go above and beyond because they know what good customer service is. And it's the one thing that will bring me back again. I received exceptional service from Charlie in housekeeping who could see I was having a mini hair disaster right before I was heading to a formal function. Not only was she bright and cheery, and clearly hard working, she even offered to help me restyle it. That is what I call service. Thank you Charlie for this caring gesture. The turndown service here is an extra treat with new recruit Meretiana providing a sleep tea and chocolates. A blissful way to end a working day! I had the privilege of meeting Chris the General Manager this morning. Like the rest of his team he was courteous, friendly and a delight to meet. This is a lovely hotel - central and beautifully presented – but clearly what has made a lasting impression on me is the Grand Windsor team. Looking forward to returning here to see your friendly faces again soon.

Dear Bridget, Every member of our staff is very happy and pleased to read your lovely words. We all agree that hosting so charming guests like you, give us strenght and motivation to keep working very hard to provide the best service possible. Once again, THANK YOU! and see you soon. Regards, Pablo Gonzalez Guest Experience Manager

Our Stay

트립어드바이저 평점 4.0/5

mikeparker2020 Business - 30/09/2020 TripAdvisor 인증 리뷰

Rooms were pleasant. Funny smell when you entered but nothing major. Treadmill in gym was too loud to listen to tv and touch screen didn’t work well. Needs a service. Restaurant was nice but rather small menu choices. Staff were very nice.

Dear mikeparker2020, Thank you for taking the time to tell us about your experience at the Hotel Grand Windsor. Please rest assured that we are taking the appropriate measures to address the hassles you experience during your stay and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Pablo Gonzalez Guest Experience Manager

Beautiful

트립어드바이저 평점 5.0/5

prattbunch 12/08/2020 TripAdvisor 인증 리뷰

We thoroughly enjoyed our stay. The staff were outstanding in their service. They were professional and genuinely seemed happy in their work. They also seemed to genuinely be friends with each other (unlike other 5 stars where there is professionalism but a very hierarchical relationship/structure), this translated to a very warm, professional and friendly relationship with the customers. The room was beautiful. The hotel itself was spotless and the welcome started at checkin where you receive a cup of berry infused chamomile tea. The High tea Was beautifully presented and delicious and the breakfast was a perfect start to the day. Will definitely be back.

Dear prattbunch, First of all, thank you for taking the time to write such a nice review for us. It is always a pleasure to receive positive feedback but the perception of team that you mention makes us specially happy . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services all together. Warm Regards, Pablo Gonzalez Guest Experience Manager

Auckland CBD escape

트립어드바이저 평점 5.0/5

734danny 28/07/2020 TripAdvisor 인증 리뷰

wonderful time at the Grand Windsor. from the time we got there we were greeted by the concierge and made to feel very welcome. the staff here are awesome nothing is too much. cant wait to go there again :):)

Dear 734danny, We very much appreciate your comments regarding your stay at the Hotel Grand Windsor. It is always a pleasure to receive positive feedback and we are very happy to see that you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will more pleasant than the previous one. Sincerely, Pablo Gonzalez Guest Experience Manager

Must try harder

트립어드바이저 평점 4.0/5

leeeehhhhhh 19/07/2020 TripAdvisor 인증 리뷰

Stayed at this hotel from the 3rd to 5th July. From the onset not great as they over charged me about $140 as I paid for one night with points and the other with card. But on arrival they took $600 when it should of been 200 deposit 266 for the room. Have stayed in other sofitel or partner groups with no problems and had a nice stay this was such a disappointment then it goes on. No remote for the speaker or TV had to call to get one then made a coffee no cups tea spoons in room had to call again . Then having come back after a day out Room not made up after 1st night. I did put the light on to service the room. Room 102 . Such a disappointment.when paying that price you want the best. But the food was nice.

Dear leeeehhhhhh, Thank you for taking the time to write the review. We're sorry to hear about the issues you encountered during your stay with us. We hope to have the opportunity to better welcome you in the near future if you give us another chance to host you. Feel free to contact me to guestexperience@hotelgrandwindsor.com if this happens. Warm Regards, Pablo Gonzalez Guest Experience Manager

Noise issues

트립어드바이저 평점 2.0/5

vpriddey 15/07/2020 TripAdvisor 인증 리뷰

Great decor, and nice room facilities, great loacation. However very noisey from surrounding bars, until early hours of the morning. Could also hear the neighbours when they came home. Not what you expect from a 5 star hotel.

Dear vpriddey, Thank you for taking the time in writing about us. I am sorry your stay didn't quite meet your expectations, please feel free to email me if you wish to discuss further (guestexperience@hotelgrandwindsor.com). Best regards, Pablo Gonzalez Guest Experience Manager

위치가 좋고 친절한 reception

고객 평점 5.0/5

Kyoungmi P. 친구 - 02/03/2020 전체(All) 통지 확인

다시 묵고 싶습니다 깔끔하고 세련된 호텔입니다.

p. Kyoungmi님께, Hotel Grand Windsor Auckland - MGallery by Sofitel 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Carol Mendes Front Office Manager Hotel Grand Windsor - MGallery by Sofitel

Great stay in Auckland waterfront

트립어드바이저 평점 5.0/5

charleneh 26/02/2020 TripAdvisor 인증 리뷰

Hotel was very nice and staff very accomodating. Website was a bit misleading as it said self parking was available onsite - it was not and was not close so we ended up using the valet parking. The biggest issue was finding the entrance to the hotel so we could park and drop off the bags. they had taxis blocking the space so we had to call the hotel to find out how to get in and they had to move a taxi. It would have been more effective and obvious where to go if they had just cordoned off the area Otherwise, the stay was fine. the location is perfect - we could walk everywhere. Room was comfortable and complementary water (2 bottles) was provided each day. We did hear some music from the surrounding areas very late at night, but it wasn't loud and certainly didn't disturb our sleep. Would definitely stay here again.

Dear charleneh, Thank you for taking the time to write your feedback and thank you for your lovely words. We hope to welcome you back. Warm Regards, Pablo Gonzalez Guest Experience Manager

Classic elegance

트립어드바이저 평점 5.0/5

jacquetaka01 Couples - 19/12/2019 TripAdvisor 인증 리뷰

What a beautiful stay. From the welcome tea and mini tart, amazing customer service from entry to exit to the exquisite room. We felt special in our historical tea and gem inspired room. Definitely coming back. Thank you

Dear jaquetaka, Thank for taking the time in writing us. We hope to see you again! Kind regards, Carol Mendes Front Office Manager

very welcoming

트립어드바이저 평점 5.0/5

Tania L Couples - 17/12/2019 TripAdvisor 인증 리뷰

friendly staff, nice breakfast, nice room thanks parking a bit daunting at first but not much you can do about that. Used your valet service thanks. Sorry, but writing 200 characters is a bit long ....

Dear Tania, Thank you for the short and sweet review! We hope to welcome you back soon. Kind regards, Carol Mendes Front Office Manager

Charming

트립어드바이저 평점 5.0/5

nprime2017 Solo travel - 09/11/2019 TripAdvisor 인증 리뷰

An oasis in the city with such beautifully appointed rooms. The lack of any views is made up for by the decor and sense of calm. Lovely staff, excellent breakfast - highly recommend. Not the cheapest hotel in town but worth it if it's in your budget range.

Dear nprime, Thank you so much for the kind words. We hope to see you again soon! Kind regards, Carol Mendes Front Office Manager

Conveniently located, interesting and quirky

트립어드바이저 평점 4.0/5

annbO6292TK Couples - 05/11/2019 TripAdvisor 인증 리뷰

We arrived in the early hours of the morning so did not get to really appreciate the property. The room and bathroom were spacious and well-equipped. Decor very interesting and some lovely T2 teas and espresso capsules on offer. I loved the bath robes too! The only negative thing was that is was hard to keep out the light and was awoken very early so had to use an eyemask which i had with me.

Dear ann, Thank you so much for your feedback! We hope to welcome you again sometime soon. Best regards, Carol Mendes Front Office Manager

A friendly and pleasant stay

트립어드바이저 평점 5.0/5

grantc544 Business - 29/10/2019 TripAdvisor 인증 리뷰

From sign in to check out it was a friendly pleasant stay, the staff were very pleasant and helpful. The building was well presented and clean and conveniently positioned. I would definitely recommend the Grand Windsor to anyone staying in Auckland.

Dear grant, It was a pleasure welcoming you to our hotel and we hope your next stay with us to be even more pleasant. Kind regards, Carol Mendes Front Office Manager

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