그랜드 머큐어 오클랜드 5성

고객 평점 (ALL 평가) 4.4/5 2,963 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
그랜드 머큐어 오클랜드 - Image 1
그랜드 머큐어 오클랜드 - Image 2
그랜드 머큐어 오클랜드 - Image 3
그랜드 머큐어 오클랜드 - Image 4
8 Customs Street, 1010 오클랜드, 뉴질랜드

호텔설명

호텔 추가 정보

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

숙박

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호텔 위치

그랜드 머큐어 오클랜드

8 Customs Street
1010 오클랜드
뉴질랜드

GPS:-36.844596, 174.767113

전화
팩스 +64 9 307 3739

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  2,963 리뷰

고객 평점 4.5/5

Seonghyun J. 가족 - 전체(All) 통지 확인

베이 앞에 위치해 있어서 전망도 좋고 관광하기가 편안합니다. 오후 3-4시에 있는 초콜릿 아워도 만족스럽습니다. 호텔 객실도 편안하고, 조식도 맛있어서 만족합니다.

Dear Seonghyun, Thank you for sharing your feedback regarding your stay at Mövenpick Hotel Auckland. We’re delighted to hear that you enjoyed our harbour-front location, comfortable rooms, breakfast, and Chocolate Hour, as well as the sustainable initiatives we have in place. It’s wonderful to know that your welcome drink and amenity exceeded expectations. I do apologise for the difficulty you experienced with the Wi-Fi connection. We appreciate your patience and will look into improving the speed and reliability so that future stays are seamless. Your kind comments about our team and facilities mean a lot, and we hope to welcome you back soon for another comfortable and enjoyable stay. Sincerely, Madison Amituana’i Guest Relations Manager Mövenpick Hotel Auckland

위치좋음

고객 평점 5.0/5

S. S. J. 커플 - 전체(All) 통지 확인

숙박비 결제가 매끄럽지는 못했지만 호텔의 상태나 위치는 최고였습니다.

Dear s. S. J., Thank you for sharing your feedback. We’re delighted to hear that you were pleased with the condition of the hotel and its excellent location. We strive to provide a comfortable and convenient experience for all our guests, and it’s wonderful to know we met those expectations during your stay. We apologize for the payment issue you encountered—it’s certainly not the experience we aim to provide. We truly appreciate your patience and will work closely with our team to ensure smoother processes for future stays. We would love to have the opportunity to welcome you back and provide a flawless experience. Thank you once again for your valuable feedback. Sincerely, Madison Amituana'i Guest Relations Manager

위치가 좋음, 코인세탁기가 있음

고객 평점 4.0/5

Yu 가족 - 전체(All) 통지 확인

디파짓 환불이 매우 느리다는 단점이 있고 나머지 좋습니다. 초콜릿 부페도 좋았어요. 모두 친절합니다.

Dear SeungRyeng Y., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Auckland. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madison Amituana'i Guest Relations Manager

위치가좋음

고객 평점 4.0/5

익명 가족 - 전체(All) 통지 확인

온라인체크인을 미리 했는데도 방을 업그레이드받지 못했고 시설에 대한 어떠한 설명도 없이(gym이 있는것도 몰랐습니다.) 방키만 받았으며 방에는 슬리퍼나 타올이 준비되어있지 않았습니다.추가요청한 방키를 받자 나머지 2개의 카드키는 작동이 되지 않아 방문이 열리지 않았습니다.

Dear Hae jeong P., I hope this message finds you well. On behalf of the entire Mövenpick Hotel team, I would like to extend my heartfelt apologies for the inconvenience you experienced during your recent stay with us. We deeply regret that the level of service did not meet your expectations and that there was a lapse in properly informing you about our facilities. At Mövenpick, we pride ourselves on delivering exceptional guest experiences, and it is truly disheartening to learn that we fell short of this standard during your visit. Please rest assured that your feedback has been shared with the relevant teams, and we are taking immediate steps to address the issues you encountered. Our goal is to ensure that such situations are not repeated in the future and to improve the clarity and consistency of the information we provide to all our guests. Your satisfaction is of the utmost importance to us, and we are committed to making amends. Once again, we deeply regret the experience you had and appreciate you bringing these matters to our attention. Should you choose to give us another opportunity, we are confident we can provide you with the high standard of service you deserve. Kind Regards, Madison Amituana'i Guest Relations Manager

그 외 웹 사용자 평가 등급

  • 1,562 리뷰 9.4/10 위치
  • 1,774 리뷰 7.9/10 객실
  • 1,686 리뷰 8.2/10 서비스
  • 123 리뷰 3.1/10 인터넷 가격
  • 634 리뷰 7.9/10 레스토랑
  • 520 리뷰 8/10 청결도
  • 421 리뷰 6.8/10 조식
  • 308 리뷰 5.9/10 가격 대비 가치

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