그랜드 머큐어 오클랜드 5성

고객 평점 (ALL 평가) 4.4/5 2,662 리뷰

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호텔설명

ALLSAFE 승인 호텔

호텔 추가 정보

  • ALLSAFE accredited

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

숙박

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호텔 위치

그랜드 머큐어 오클랜드

8 Customs Street
1010 오클랜드
뉴질랜드

GPS:-36.844596, 174.767113

호텔 접근 및 교통

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체크인 시간 : 부터 - 체크아웃 시간 : 까지

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  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
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고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  2,662 리뷰

TripAdvisor 평가  4.5/5  847 리뷰

Special anniversary celebrations lost their shine

트립어드바이저 평점 1.0/5

A C TripAdvisor 인증 리뷰

Our much anticipated 25th wedding anniversary celebrations were clouded by the muddy waters of the sub-standard service of a supposedly 5 star provider of accommodation… Our delight of revisiting N.Z after 24 years, was usurped by our unpleasant experience with staff. Our accommodation was comfortable and well presented. We enjoyed our evening meal at the restaurant. What happened following this, however, spoiled our perspective of client services: Having realised after checking out that we had left two items of clothing behind in the wardrobe, we immediately contacted the hotel to report lost property. It was arranged for collection from the lobby on the morning of our return to Auckland before our departure at the Auckland airport. Time was of the essence- there was no nearby car parking available, and the lobby carpark was full. It took an extraordinary amount of time for staff to locate our lost property and this was only expedited at my insistence that the items were arranged to be held at reception. Upon receipt of a bag containing our belongings, it was realised that our jumper was returned, but not our coat. This was a $400 coat! I returned to the reception team to ask if my coat could be located…perhaps in another bag? I also reminded staff that we did not have much wait time left as we needed to be at the airport on time. Staff appeared to be unconcerned about our situation and were slow to act. I was kept a minimum of 15 minutes waiting. In frustration, I passed on my contact details and asked to be notified when the coat was located. Meanwhile, my husband received a parking fine for standing too long with, hazard lights on, in a no parking zone on a Sunday morning, when the roads were quiet. This added to our misfortune. I never received a follow up phone call, although my husband received a voicemail to inform him that the coat had not been found. Back in Australia, I followed this up with an email to the general manager, informing him of our situation. This was met with no response. Such inactivity, in our minds, suggests an overall disregard for our client experience. Lost items can be replaced, however, in our minds, the reputation of this hotel has been irrevocably tarnished. Our trust in the calibre of this provider has been compromised. We wouldn’t recommend this business to anyone!

Kia ora acR1775SN I do apologise that your anniversary lost its shine due to your stay with us.. We definitely dropped the ball and a full investigation has taken place. I have also sent you a follow up email. Sean Slattery Hotel Manager

Extremely noisy.. our room on level 7 and we are hearing all the music from the street .staff offered earplugs.

트립어드바이저 평점 2.0/5

87dinahs Couples - TripAdvisor 인증 리뷰

Too much noise coming from the street below we are on level 7 The hotel is booked out so they offered us early plugs also the shower is not hot and not strong Enough and the room is small Very disappointed and would not stay here again ever and it’s not cheap

Kia ora 87dinahs We are located in the heart of the CBD and we do get street noise despite the sound proofing on our building. I do apologise this caused a restless night but please reach out if you stay with us again and I'll arrange for a higher floor for you. Sean Slattery Hotel Manager

Wonderful and Refreshing Hotel.

트립어드바이저 평점 5.0/5

Shula K Couples - TripAdvisor 인증 리뷰

Exceeded our expectations. What fabulous location overlooking Auckland harbour front. The welcome, service and ambience was great, the bar, Boda restaurant and our amazing suite overlooking the harbour was great. We will definitely stay again at his Accor Hotel.

Kia ora Shula Thank you for your wonderful review. We hope to see you again soon! Sean Slattery Hotel Manager

A bit average…

트립어드바이저 평점 3.0/5

monmouthbeach 가족 - TripAdvisor 인증 리뷰

Pros…. Really comfy beds and a great nights sleep. Great smelling toiletries (although conditioner was empty and never replenished) Great location for ferries, bars, restaurants and shopping. Good air con Decent sizes rooms. Room service breakfast great Cons…… Appalling check in staff Noisy rooms… walls appear to be paper thin so lots of street noise and noise from hotel corridors. We had 2 rooms for 3 nights, one of which was never cleaned and no replenishment of towels or tea/coffee (but available from reception) No water bottles, which is fine, but sink taps only seemed to run lukewarm or hot water so not great for drinking, Staff in the bar/restaurant completely ignored us on the 2 occasions we went upstairs…. We gave up and went elsewhere, Loud music playing constantly in bar and lobby so you couldn’t hear ant conversations…… why have pop music playing at all in that environment. Would I go back, not a chance !

Kia Monmouthbeach Thank you for your review. I'm really concerned about the comments around our team and I can assure you this isn't the norm and I will be speaking to the Department managers to see why our team is not providing the service that we are accustomed too. Sad to hear you don't wont to stay with us again however please contact me directly should you ever change your mind. Ngā mihi Sean Slattery

Great property in a good location

트립어드바이저 평점 4.0/5

Michael K TripAdvisor 인증 리뷰

Good location. Easy walk to all parts of the CBD. Well appointed room. Great bed and good blockout blinds. Really good AC. Good restaurant too. Chocolate hour wasn't promoted but was nice in the afternoon. Would have been nice if the chocolate hour included tea or coffee? Only negative was demolition noise from an adjacent worksite early every morning.

Kia ora MAK2123 Thank you for your review. Happy to hear you enjoyed our room and chocolate hour. I do apologise about the demolition noise and I have made an enquiry to find out why we were not informed but hopefully the new space they create will be great for the area. Ngā mihi Sean Slattery

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,064 리뷰 9.5/10 위치
  • 1,448 리뷰 7.8/10 객실
  • 1,392 리뷰 8.4/10 서비스
  • 75 리뷰 2.6/10 인터넷 가격
  • 667 리뷰 5.2/10 안락함
  • 571 리뷰 7.3/10 레스토랑
  • 468 리뷰 7.9/10 청결도
  • 321 리뷰 6.7/10 조식

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