그랜드 머큐어 오클랜드 5성

고객 평점 (ALL 평가) 4.4/5 3,103 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
그랜드 머큐어 오클랜드 - Image 1
그랜드 머큐어 오클랜드 - Image 2
그랜드 머큐어 오클랜드 - Image 3
그랜드 머큐어 오클랜드 - Image 4
8 Customs Street, 1010 오클랜드, 뉴질랜드

호텔설명

호텔 추가 정보

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

숙박

Take advantage of our Flight + Hotel offers

Discover
Discover

호텔 위치

그랜드 머큐어 오클랜드

8 Customs Street
1010 오클랜드
뉴질랜드

GPS:-36.844596, 174.767113

전화
팩스 +64 9 307 3739

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.4/5  3,103 리뷰

TripAdvisor 평가  4.5/5  880 리뷰

2024으뜸 시설

Worst Service Ever

트립어드바이저 평점 1.0/5

Julia P TripAdvisor 인증 리뷰

This hotel has no business claiming it’s a five-star accommodation. Upon arrival, no form of identification was checked. Not my passport or even the card I used to book the reservation. When I questioned the hotel about this later, they said it was because I prepaid for the hotel. It’s not reassuring to know that anyone could’ve been given my reservation and access to my room that I already paid for. In addition, my partner and I were handling four luggages, and we weren’t even offered help up to our room. The room was not impressive at all. The queen bed was uncomfortable, and I could hear all the street noise from outside. In addition, the rug was old and the linens were rough. There were scuffs on the wall, and the sink was scratched up. This definitely wasn’t what I was expecting from a so-called luxury hotel. On the second day of my stay, my partner was feeling sick, and we asked the hotel if there was a spot to heat up some of our food. It took twenty minutes for the front desk to answer their phone, and they told us we could heat up our food on the thirteenth floor. When we got to that floor, we were questioned what kind of food we were heating up. The workers were disdained that we wanted to heat up Filipino food. They said we couldn’t heat up our food there due to regulations, but they could give us plates and cutlery to eat with. We gladly accepted and started eating our leftovers in the dining area. Another worker then came over to us and yelled that we couldn’t eat in that space and we had to take the food back to our room. I asked if we could take the desserts that were given out as part of their free chocolate hour back to the room with us and I was met with a resounding no. I understand there are certain regulations, but there’s no need to be rude about it. When I brought my complaints up to the deputy manager, he said that I only had these complaints because I’m American. My nationality has nothing to do with me expecting cordial and respectful service. Housekeeping was also slow, but Elli provided great turnover service. That and the location are the only good things about this hotel. Save your sanity and book a room at the Four Points by Sheraton in Auckland. They provide exemplary service and secure accommodations.

Kia W9759CSjuliap We sincerely apologize for the negative experience you had at our hotel. Your feedback is invaluable to us as we strive to improve our services. We understand your concerns regarding the check-in process and security measures. We assure you that we do not discriminate against any guest, regardless of their nationality. Our goal is to provide a safe and comfortable stay for all our guests. We will review our check-in procedures to ensure that all guests feel secure and welcomed. Regarding the room condition, we apologize for the discomfort and inconvenience caused. We will investigate the issues you raised, including the bed comfort, noise levels, and room cleanliness. We will take immediate steps to address these concerns and improve the overall guest experience. We also apologize for the inconvenience you experienced with the food heating request. We understand that it can be frustrating when your needs are not met promptly or respectfully. Our staff have been trained to ensure that all guests are treated with courtesy and respect, regardless of their background or dietary preferences. We appreciate your feedback on the housekeeping service. We are glad to hear that Elli provided excellent service. Thank you again for sharing your experience. We hope to have the opportunity to provide you with a more positive experience in the future. Ngā mihi nui Sean Slattery

Stay with colleagues

트립어드바이저 평점 5.0/5

Drew3434 비즈니스 - TripAdvisor 인증 리뷰

Was in Auckland for work with colleagues and we booked and stayed at the Mövenpick and was great. The rooms were well appointed and the stay were very helpful and the amenities are great as well

Kia ora Drew, Thank you for your fantastic review and great feedback. We do hope you and your work colleagues stay with us again in the future. Ngā mihi nui. Sean Slattery

Overrated?

트립어드바이저 평점 4.0/5

Molly M TripAdvisor 인증 리뷰

This hotel comes out as a bit pretentious and aspirational and as such overpriced. It is fantastically located Downtown Auckland so position wise it is extraordinarily great. Rooms clean, comfy beds and pillows front desk attentive and service-minded. Dining room experience was however an utter letdown. Staff running, lack of attention to details not responding well on issue with food (we were very discrete) snotty at afternoon chocolate hour etc let our otherwise excellent stay in Auckland somewhat down. Would we stay again not sure about that.

Kia ora mollym Thank you for your review. It seems we definitely dropped the ball in terms of service on your stay, the team up in Boda always strive for excellent service. I do believe it was a one off with the team however I will speak to the F&B manager to look into this. Thank you for sharing as we always strive to make improvements. We would love to have stay with us again and please contact me directly should you decide to give us another chance. Ngā mihi nui Sean Slattery Email: sean.slattery@movenpick.com

Fabulous location and wonderful service!

트립어드바이저 평점 5.0/5

urbanwellness Couples - TripAdvisor 인증 리뷰

First time staying at a Movenpick property and was very impressed. We were travelling for my birthday, and staff were incredibly attentive. The Boda restaurant on the top floor is top notch, and seems to also be quite popular among locals. Rooms are stylish and comfortable and super quiet. Chocolate hour is a fun treat, which we used as our wet weather plan. It conveniently leads into happy hour! Lastly, it's location right next to Britomart station, the Ferry Terminal and the main shopping street makes for a super convenient location. Couldn't recommend this place more highly!

Kia ora urbanwellness Thank you for your fantastic review, 5 stars in all areas!! I look forward to sharing your review with the team. Ngā mihi Sean Slattery

Excellent

트립어드바이저 평점 4.0/5

brianbU6686YQ TripAdvisor 인증 리뷰

We have just spent 10 nights at the Movenpick and were very happy with the room. We had a city side room which could be a bit noisy at times but not too bad, double glazing one day might be worth considering. The room was very clean and well serviced, staff very friendly and polite. The location is fantastic, walking distance to just about everywhere. One thing we did notice was the lack of information in the rooms, most motels/hotels have a folder with information explaining what services are available in the hotel and some info about local cafe's restaurants etc. We didnt know there were laundry facilities and found out about the chocolate hour by reading a note written on a mirror in the hallway. If ever in Auckland again we would stay again and would recommend the Movenpick to anyone travelling to Auckland.

Kia ora BrianB Thank you for your great review and for choosing to stay with us for 10 days. Great to hear you love our location and room. We do have an online compendium however we should be providing more information on check in and will get the reception on to some valuable training. Thank you for also recommending our hotel on trip advisor. We do hope to see you again. Ngā mihi Sean Slattery

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,383 리뷰 9.5/10 위치
  • 1,784 리뷰 8.1/10 객실
  • 1,676 리뷰 8.7/10 서비스
  • 94 리뷰 3.5/10 인터넷 가격
  • 812 리뷰 5.8/10 안락함
  • 682 리뷰 7.8/10 레스토랑
  • 577 리뷰 8.5/10 청결도
  • 393 리뷰 7/10 조식

Powered by Trustyou

주변에 있는 다른 시설

오클랜드 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.