Dear Sandra, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your experience did not meet your expectations. We take your comments regarding the service, cleanliness, room comfort, and overall experience very seriously. Please be assured that we will make sure to address your concerns with the appropriate person and the relevant teams so that they can be properly reviewed and followed up. We sincerely appreciate you bringing these matters to our attention, as your feedback helps us identify areas where we can improve. We apologize once again for the disappointing experience and hope we may have the opportunity to provide you with a much better stay in the future. With kind regards, Ritch Hon Man Hotel Manager

Dear Eduardo, Thank you for your wonderful review! We’re delighted to hear that you enjoyed our excellent location, found the hotel clean, and had a comfortable and restful stay. We truly appreciate your kind words and hope to welcome you back again soon! With kind regards, Ritch Hon Man Hotel Manager

Dear Valeria a., Thank you very much for your positive review! We’re delighted to hear that you enjoyed our modern hotel and appreciated our excellent central location. Being surrounded by restaurants, shops, and right in the heart of the city makes it easy for our guests to explore and enjoy Amsterdam. We truly appreciate your kind words and hope to have the pleasure of welcoming you back on your next visit! Kind Regards, Reservations Department

Dear Maria, Thank you for sharing your experience. We're pleased that our location made it easy for you to discover Amsterdam on foot and that the nearby Central Station added convenience to your travels. We appreciate your kind feedback and look forward to welcoming you again soon. With kind regards, Ritch Hon Man Hotel Manager

Dear Florencia, Thank you for your kind review. We’re very happy to hear that you enjoyed our location, the quiet atmosphere, and the cleanliness of the hotel. We also appreciate your understanding regarding the delayed room cleaning on one occasion. We’re glad that the towels left at your door were appreciated, our team always tries to make sure guests have everything they need, even during busy moments. We hope to welcome you again on your next visit! With kind regards, Ritch Hon Man Hotel Manager

Dear Silvia M. B., Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. However, we would like to clarify that we are officially listed and marketed as a three-star hotel, not a five-star property. All hotel facilities, room descriptions, amenities, and photos are clearly presented across the booking platforms prior to reservation, allowing guests to make an informed decision before confirming their stay. Regarding the pricing, the rate accepted during the booking process was agreed upon at the time of reservation and reflects both our central location and the accommodation selected. That said, we genuinely value constructive feedback and would appreciate understanding more specifically what aspects of your stay felt inconvenient or disappointing, as your rating was significantly lower than what we usually receive. Additional details would help us better evaluate your concerns and improve where possible. Kind regards, Sheroz Mehmood Front Office Agent Ibis Styles Amsterdam Central Station

Dear David, Thank you for your feedback! We’re glad you enjoyed our convenient location and cleanliness. We appreciate your kind words and hope to welcome you back again soon! With kind regards, Ritch Hon Man Hotel Manager

Dear Isabel, Thank you for your wonderful review! We’re delighted to hear you enjoyed our central location and the easy access to everything Amsterdam has to offer. It’s also great to know you appreciated the cleanliness and found the beds comfortable. We hope to welcome you back again soon! With kind regards, Ritch Hon Man Hotel Manager

Dear Nicolas, Thank you very much for your feedback! We’re pleased to hear you enjoyed the excellent location of the hotel. We also appreciate your understanding regarding the room type and its characteristics. Your comments are valuable to us, and we hope that despite this, you had a comfortable stay overall. We would be delighted to welcome you back again in the future, and we’ll be happy to help you choose a room that better suits your preferences next time. With kind regards, Ritch Hon Man Hotel Manager

Dear Gabriel A. R. L., Thank you for your kind feedback. We’re delighted to hear that you enjoyed our central location and found your room clean and tidy. It’s also wonderful to know that our reception team made a positive impression with their friendliness. Your comments mean a lot to us, and we truly appreciate you taking the time to share your experience. We hope to welcome you back again soon. Warm regards, Sheroz Mehmood Front Office Agent Ibis Styles Amsterdam Centraal Station

Dear Juan T. B., Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you appreciated our central location and found the bed comfortable those are aspects we know many guests value. At the same time, we’re sorry to learn that other parts of your stay did not meet expectations. Your comments regarding the bathroom drainage and lack of ventilation are concerning, and we will make sure to have our maintenance team look into these issues promptly, as this is not the experience we aim to provide. Regarding pricing, we always strive to offer a fair reflection of our location and services, and our rates are clearly presented at the time of booking so guests can make an informed decision. That said, we understand that value can feel different depending on individual expectations, and we appreciate your perspective. Thank you again for your feedback—it helps us identify areas where we can improve. We hope to have the opportunity to provide you with a better experience in the future. Warm regards, Sheroz Mehmood Front Office Agent Ibis Styles Amsterdam Central Station

Dear Maria A. N. V., Thank you very much for taking the time to share your feedback. We’re delighted to hear that you enjoyed our central location and found the hotel to be well connected, it’s something we know makes a big difference when exploring the area. It’s also wonderful to know that our team made a positive impression on you with their friendliness. Your kind words mean a lot to us, and we truly hope to have the pleasure of welcoming you back again in the near future. Warm regards, Sheroz Mehmood Front Office Agent Ibis Styles Amsterdam Central Station

Dear Daniela, Thank you for your wonderful review! We’re delighted to hear you had an unforgettable stay and enjoyed our superb location. It’s especially rewarding to know our friendly staff and high standards of cleanliness made such a positive impression. We truly appreciate your kind words and hope to welcome you back again soon for another excellent experience! With kind regards, Ritch Hon Man Hotel Manager

Dear Lluis, Thank you very much for your kind feedback. We are delighted to hear that you had enjoyed your stay with us. At ibis Styles, we are pleased to know that your experience met your expectations, and your comments are greatly appreciated by our team. We hope to have the pleasure of welcoming you again in the future. With kind regards, Ritch Hon Man Hotel Manager

Dear Ariadna, Thank you for your kind feedback! We’re glad to hear you had a good stay and enjoyed our great location. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon. With kind regards, Ritch Hon Man Hotel Manager

Dear Eva, Thank you so much for your wonderful feedback! We’re truly delighted to hear you enjoyed your stay, appreciated our great location, and found our staff and breakfast to your satisfaction. Your kind words and support mean a great deal to our entire team and are a strong motivation for us to keep delivering excellent service. We sincerely appreciate you taking the time to share your experience, and we very much look forward to warmly welcoming you back again soon for another great stay. With kind regards, Ritch Hon Man Hotel Manager

Dear Marianela, Thank you for taking the time to share your experience. First of all, we would like to sincerely apologize for the inconvenience caused with your reservation upon arrival. Please rest assured that we take your feedback seriously and are reviewing this matter carefully to help prevent similar situations in the future. We truly appreciate your understanding and your kind words about our staff’s support during an unfortunate situation. We hope to have the opportunity to welcome you again and provide you with the seamless experience you originally expected. With kind regards, Ritch Hon Man Hotel Manager

Dear Julio, Thank you very much for your kind review and recommendation! We’re delighted to hear that you had a very good stay with us. We truly appreciate your support and hope to have the pleasure of welcoming you back again in the future. With kind regards, Ritch Hon Man Hotel Manager

Dear Fabiana F., Thank you very much for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our central location and found it convenient for exploring the city, as well as close to public transport, restaurants, and shops. It’s also great to know that you were able to have a quiet and comfortable night’s sleep despite being in a lively area. We appreciate your kind comments about the bathroom, the shower, and the complimentary coffee and tea in the room — we’re glad these details added to your comfort. Thank you as well for your honest feedback regarding the room size. We understand that space can feel limited for two people, and we truly value this input as it helps future guests choose the room type that best suits their needs. We hope to have the pleasure of welcoming you again in the future. Kind regards, Sheroz Mehmood Front Office Agent Ibis Styles Amsterdam Central Station