Dear Mr. R., First and foremost thank you very much for taking the time to share your feedback following your recent stay at Sofitel Legend The Grand Amsterdam. I am delighted to learn that you had a very pleasant experience with us and that you particularly enjoyed our breakfast, the cleanliness of the hotel, and the service provided by our team. It is wonderful to know that, overall, your stay was an excellent one. At the same time, I would like to sincerely apologize for the delay in assigning your room upon arrival, as well as for the discomfort you experienced with the mattress. I understand how important a smooth arrival and a restful night's sleep are, and I truly appreciate you bringing these points to our attention. Your comments have been shared with the relevant departments for review. I was also sorry to read that you had not yet received the invoice for your stay. If this has still not been sent, please do not hesitate to reply to this email, and I will be pleased to assist you as quickly as possible. Thank you once again for your valuable feedback and for your recommendation. I sincerely hope to have the pleasure of welcoming you back to Sofitel Legend The Grand Amsterdam in the future. Warm regards, Robin de Laat Guest Relations Officer

Estimado Senor A., Muchas gracias por compartir su maravillosa opinión sobre su estancia en Sofitel Legend The Grand Amsterdam. Nos alegra enormemente saber que disfrutó de nuestra excelente ubicación, así como de la privacidad y tranquilidad que ofrece nuestro hotel en el corazón de Ámsterdam. Es un placer saber que nuestros embajadores hicieron que su estancia fuera aún más especial con su amabilidad y atención personalizada. Nos complace también leer que disfrutó de nuestra oferta gastronómica. Tanto en Oriole Garden Bistro como en Bridges, nuestro restaurante de alta cocina, nos esforzamos por crear experiencias culinarias memorables para nuestros huéspedes. Le agradecemos sinceramente sus amables palabras y esperamos tener el placer de darle la bienvenida nuevamente en Sofitel Legend The Grand Amsterdam para otra estancia inolvidable. Atentamente, Stefan Melcherts General Manager

Dear Mr. E., First and foremost thank you very much for taking the time to share your feedback following your recent stay at Sofitel Legend The Grand Amsterdam. I am delighted to know that you and your partner enjoyed your stay and that you appreciated the comfort of your room, the cleanliness, and the service provided by our team. At the same time, I sincerely appreciate your constructive feedback regarding our breakfast offering. I understand your wish for more flexible breakfast options, particularly for guests who prefer a lighter meal. Your comments regarding both the variety and pricing have been shared with our Food & Beverage team for review, as feedback like yours helps us continue improving our guest experience. Thank you once again for your kind recommendation and valuable comments. I hope to have the pleasure of welcoming you back to The Grand on your next visit to Amsterdam. Warm regards, Robin de Laat Guest Relations Officer

Dear Mr. P., First and foremost thank you very much for taking the time to share your wonderful feedback following your recent stay at Sofitel Legend The Grand Amsterdam. I am delighted to know that you enjoyed your stay and appreciated the comfort of your room, our breakfast, and the overall facilities of the hotel. It is especially rewarding to hear that our team made such a positive impression. Thank you for your special recognition of Valentina, Filippo, Mar, Carla, and our Reservations Manager. We will be sure to share your kind compliments with them, and I am certain they will be delighted to know they contributed to making your stay so memorable. I also appreciate your feedback regarding cleanliness and will continue striving to deliver the highest standards in every aspect of our guests' experience. Thank you once again for your recommendation and your kind words. I hope to have the pleasure of welcoming you back to The Grand on your next visit to Amsterdam. Warm regards, Robin de Laat Guest Relations Officer

Dear Ms C. V., Thank you very much for your wonderful feedback regarding your recent stay at Sofitel Legend The Grand Amsterdam. We are truly delighted to know that you loved your stay with us and that you enjoyed our central location and the comfort of your room. It is especially rewarding to read that you appreciated the warm hospitality of our team and that being assisted in Spanish made your experience even more enjoyable. Your kind words and perfect ratings across all aspects of your stay mean a great deal to us, and we will be sure to share your compliments with the entire team. Thank you once again for your generous recommendation. We very much look forward to welcoming you and your friends back again in the near future. Sincerely, Stefan Melcherts General Manager

Dear Ms S. C. R., Thank you very much for taking the time to share your feedback regarding your recent stay at Sofitel Legend The Grand Amsterdam. We are delighted to know that you enjoyed our location, services, breakfast offering, and the attentiveness of our team. Your kind comments and recommendation are sincerely appreciated. At the same time, we regret to learn that the room assigned during this visit did not fully meet your comfort expectations due to the layout and stairs between the bedroom and bathroom areas. Please know that your feedback is valuable to us, and we will certainly take your preferences into consideration for any future stay whenever possible. Thank you once again for your thoughtful feedback. We very much look forward to welcoming you back again in the future for an even more comfortable experience. Sincerely, Stefan Melcherts General Manager

Dear Ms K., Thank you very much for your wonderful feedback regarding your recent stay at Sofitel Legend The Grand Amsterdam. We are truly delighted to read that your experience with us was excellent and that our team made such a positive impression during your stay. Your kind words regarding the attentiveness and cordiality of our colleagues mean a great deal to all of us and will be proudly shared with the entire team. Thank you as well for your perfect ratings and generous recommendation. We very much look forward to welcoming you back again in the near future. Sincerely, Stefan Melcherts General Manager

Dear Ms C. M., Thank you very much for your extraordinary feedback regarding your stay at Sofitel Legend The Grand Amsterdam. We are truly delighted to read your beautiful words and to know that your experience with us felt so special from the very moment you arrived. It is incredibly rewarding to hear that you consider The Grand not just a hotel, but a true experience. We are also pleased to know that you appreciated the cleanliness, as well as the friendliness of our team. Your kind mention of our reception colleague Mar will certainly be shared, she will be very happy to know she made such a positive impact on your stay. Thank you once again for your recommendation. We very much look forward to welcoming you and your family back in the near future. Sincerely, Stefan Melcherts General Manager

Dear Mr J., Thank you very much for your wonderful feedback regarding your stay at Sofitel Legend The Grand Amsterdam. We are delighted to read that you had such a positive experience and that our team , especially David, were able to assist you perfectly throughout your stay. Your kind words about their attentiveness and responsiveness are truly appreciated and will be proudly shared with the team. Thank you as well for your loyalty as an ALL Classic member and for your recommendation. We very much look forward to welcoming you back in the near future. Sincerely, Stefan Melcherts General Manager

Dear Mr G., Thank you very much for taking the time to share your feedback regarding your recent stay at Sofitel Legend The Grand Amsterdam. We are pleased to read that you appreciated the service provided by our team, and we will be happy to share your kind words with Mar. At the same time, we regret to learn that certain aspects of your stay did not fully meet your expectations. Your comments regarding the restaurant availability and other facilities are very valuable to us and have been shared internally for review as we continue to improve our guest experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Sincerely, Stefan Melcherts General Manager

Dear Mr D. D., Thank you so, very much for your heartfelt words. We are truly delighted to read that your stay was an unforgettable experience and that our team played such an important role in making it so special. Our colleagues are deeply committed to creating memorable moments, and it is incredibly rewarding to know that their efforts made such a positive impact on your visit. We sincerely appreciate you taking the time to share your experience and very much look forward to welcoming you back to Sofitel Legend The Grand Amsterdam for another unforgettable stay. Warm regards, Stefan Melcherts General Manager

Dear Mr R. P., Thank you for your lovely feedback. We are delighted to hear that your stay with us was a pleasant surprise and that our excellent location, friendly team, and clean, comfortable rooms all contributed to a memorable visit. It would be our pleasure to welcome you back to Sofitel Legend The Grand Amsterdam on your next trip to the city. Sincerely, Stefan Melcherts General Manager

Dear Ms L., We very much appreciate your comments regarding your stay at Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive such wonderful feedback. We are delighted to know that you felt at home with us and that your experience reflected true excellence. I will share your kind words with our team, as I am sure this feedback will serve as an encouragement to all of our staff as we continue striving to deliver exceptional service and memorable stays. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lea Frentzen Guest Relations

Dear Mr M. T., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. We are delighted to hear that you enjoyed our central location, the historic setting, the bike rentals, and your room. We sincerely apologise for the issues you experienced at Oriolé Restaurant and with room service. It is with regret to hear that your dining experience did not meet the standards we strive to uphold, and we understand how frustrating the delays and lack of attentiveness must have been. Please rest assured that your comments have been shared with the relevant teams to prevent a recurrence. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Alissa Lotz Guest Relations Officer

Dear Medardo C. S., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. It is wonderful to hear that you enjoyed the comfort of your room, the friendliness of our team, and our convenient location. Your special mention of Filippo is greatly appreciated, and I will personally ensure he receives your compliments. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alissa Lotz Guest Relations Officer

Dear Mr B., We very much appreciate your comments regarding your recent stay at Sofitel Legend The Grand Amsterdam and for rating us a perfect 10 out of 10. It is always a pleasure to receive such positive feedback. We are delighted to know that you found everything wonderful, from the comfort and cleanliness to the excellent service. Your kind words are a great encouragement for our team as we continue striving to create memorable experiences for our guests. Thank you once again for sharing your experience. We look forward to welcoming you back for another exceptional stay in the near future. Sincerely, Lea Frentzen Guest Relations

Dear Ms. B. D. C., First and foremost thank you very much for your wonderful feedback. I am delighted to hear that you enjoyed your stay with us and truly appreciate your kind words. I hope to have the pleasure of welcoming you back to Sofitel Legend The Grand Amsterdam for another memorable experience. Kind regards, Robin D. Laat Guest Relations

Dear Ms. D. L. G., First and foremost thank you very much for your kind words. I am delighted to know that everything was fabulous during your stay at Sofitel Legend The Grand Amsterdam. It would be my pleasure to welcome you back soon for another memorable experience. Kind regards, Robin D. Laat Guest Relations

Dear Mr C. M., Thank you for sharing your feedback with us. It was a pleasure to welcome you back after four years, and we truly value your continued loyalty. We’re sincerely sorry to hear that the room assigned during your recent stay did not meet your expectations, particularly with regard to noise and the location above the canal. We understand how important a quiet and restful environment is, especially when preferences have been clearly communicated. Please rest assured that your request for a higher floor was noted, and we regret that it was not honored as it should have been. This does not reflect the level of care and attention we strive to provide for our returning guests. Should you choose to stay with us again, we will ensure you are placed on a higher floor, in a more tranquil setting. As a gesture of appreciation for your loyalty, we would also be delighted to extend a special VIP welcome amenity, such as fresh fruit or fine chocolates, to enhance your experience. If there is anything further we can do for you, please don’t hesitate to let us know. We look forward to the opportunity to better serve you in the future. Sincerely, Nicky Smit Manager Guest Relations