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โซฟิเทล บาหลี นูซา ดัว บีช รีสอร์ท 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.1/5 รีวิว 215 รายการ

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โซฟิเทล บาหลี นูซา ดัว บีช รีสอร์ท

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โซฟิเทล บาหลี นูซา ดัว บีช รีสอร์ท

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.1/5  รีวิว 215 รายการ

เรทติ้งบน TripAdvisor  4.5/5  รีวิว 6,554 รายการ

Certificate of excellence ปี 2022

Very Nice Holiday

คะแนนจาก Tripadvisor 5.0/5

Chandra Y รีวิวที่ได้รับการรับรองจาก TripAdvisor

It was a pleasure to stay at the Sofitel. All staff is friendly, the room is clean and close to the beach, the breakfast is delicious and varied, the hotel is equipped with a kids club. Hopefully we can stay here if we go to Bali again.

Dear Chandra Y, Bonjour! Selamat Siang! Thank you for staying at Sofitel Bali Nusa Dua Beach Resort. Reading that you had an amazing holiday with us is truly rewarding for all of us. The team and I always strive to render our best services to ensure that our guests leave for home with many beautiful memories of our resort. I am pleased to know that it was the case for you. We really appreciate you write this review for us and we hope to see you again very soon. Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

5 Wonderful Days at Nusa Dua

คะแนนจาก Tripadvisor 5.0/5

t_indrawiguna รีวิวที่ได้รับการรับรองจาก TripAdvisor

We booked for 5 days, me and the big family. 3 rooms. We stayed at the Suite, Excellent service, we have a butler everyday asking what they can do to help. Breakfast was great, many choices, even we can get the breakfast to our room. What we love also is the kids villa, our daughter love to play there. Only the bicycle is not maintained well so we could not enjoy riding them. Overall it was a great experience, we surely will stay there again next time.

Lovely Hotel Staff!!

คะแนนจาก Tripadvisor 4.0/5

RichieRich717 รีวิวที่ได้รับการรับรองจาก TripAdvisor

I came back to Sofitel NusaDua again from my last trip in January 2022. This time in Feb 2022, i get special services upon my arrival. Mrs.Yurika (GRO) reaching me out thru my mobile number for what i’ve need during my stay in Sofitel NusaDua. The services from hotel staff very welcome and warm. Thank you so much also for Angga and Indra as Butler for your help and assistance, specially prepare surprise bday cake for my sister. It is really nice to stay back in Sofitel Nusa Dua and am sure i’ll be back again with family/friends in the near future.. Stay healthy for Sofitel NusaDua

Cleanliness and Room Condition required more attention

คะแนนจาก Tripadvisor 4.0/5

stefleo88 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Cleanliness in the room need to be improved, during 1st day there still some dust on the table and room condition quite poor. The room condition required some attention (some of part on the floor and at behind of bed is tear off, room is quite dark. Suggest to upgrade the look in the room inside to be more modern. Thank you for the corporation from the staff, I am being moved on 2nd day into the much better room condition.

Uncomfortable Stay

คะแนนจาก Tripadvisor 3.0/5

153henryi รีวิวที่ได้รับการรับรองจาก TripAdvisor

Very disappointed with hotel service because the in house guest is high but the staff is very less. Specially when breakfast time it is very crowded. Please the hotel manager and restaurant manager to evaluate if the in house guest high consider about the total staff to serve the in house guest.

Cozy stay at good beach resort

คะแนนจาก Tripadvisor 5.0/5

guninta16 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Felt very welcome as an Accor member. I received welcome drinks and was offered a room upgrade. The room with plunge pool was super cozy. I love that I could take a quick dip on a sunny day with no effort at all. The room was clean and sufficiently spacious. The hotel itself is good and has complete facilities and recreational offers. The a la carte menu selection at the restaurant was a let down, but the food itself was good. Overall, good stay! I would definitely come back to this hotel.

Need proper maintenance for the property, but good service from the team was perfect

คะแนนจาก Tripadvisor 3.0/5

AdiAndSil รีวิวที่ได้รับการรับรองจาก TripAdvisor

Awesome services from the team, start from the check in process with Mr. En****e Then helps from the manager for assisting our “not cold” air-con at our rooms. Overall very good services as usual, but property need proper maintenance in order to provide perfect comfort as a 5 star hotel.

Nothing special

คะแนนจาก Tripadvisor 3.0/5

virgialala รีวิวที่ได้รับการรับรองจาก TripAdvisor

Sofitel bali used to be our fav hotel but we were dissapointed from our last stay. Service level was bad especially in restos and activities area, beach was boring with too much corals and rocks. We stayed 2 nights at prestige suite for wedding anniversary, and there were an event and we were surrounded by rooms of groups below and above our rooms. They made noisy sounds until late night and it was so disturbing! The pool was so cloudy, bfast was bland. Nothing special with the hotel.

Below our expectation...

คะแนนจาก Tripadvisor 3.0/5

niks1103 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Upon our arrival, we were not getting a warm welcome. The front desk staff didn’t greet us with smile, the check in process was also longer than we expected. After finally checking in our room, we notice that there’s no body lotion in the bathroom. We called the guest service and they said it was provided by request, so we ordered one. After 2 hours, noone showed up to deliver it. We called again and wait. But we didn’t get it until we checked out. The slipper that is provided in room also too thin and poor quality. The breakfast was just okay, not a special one. We tried SoSpa, it was great and meet our expectation. Overall, we were not really happy with our stay and with 190 usd per night, there are many hotels in Bali which can offer better facilities and service (even with lower price).

Slow check in process, chaotic breakfast

คะแนนจาก Tripadvisor 3.0/5

Dhonggono รีวิวที่ได้รับการรับรองจาก TripAdvisor

It takes more than an hour to get our room, ac not working in gym and kids club.long queue in breakfast,food running out.not enough staff.Poor and limited choices of food,very uncharacteristic of a 5 star hotel.

Dear Dhonggono, Bonjour! Selamat Siang! Thank you for sharing your experience following your recent stay at Sofitel Bali Nusa Dua Beach Resort. We regret to see how you described your stay on your review which let us know that it was not up to your expectations. Please rest assured as I have personally shared your remarks to the relevant managers to review further your point. We take your feedback seriously and believe that this will aid is in improving our product and services. We do hope we would be able to have another chance to serve you better in the future at Sofitel Bali Nusa Dua Beach Resort. Kind Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Magnifique? Hmm...

คะแนนจาก Tripadvisor 3.0/5

Vaynard888 รีวิวที่ได้รับการรับรองจาก TripAdvisor

I stayed at sofitel from 9-15 March, for the first 2 days, i booked "The 7 Gifts of Heaven", because my wife birthday it's on 10 March, and then they have the "Magnifique Nyepi Offer" (Stay 4 pay 2),so i also booked that offer, eventhough i have free 2 nights to stay that i haven't used yet, when i'm arrived i can see there is not so many employees, no vallet, even i wait for the concierge to help me with the stuff eventhough he was there, so for the first 2 days we got upgrade to honeymoon suites, very nice and thank you for that, but the funny things, we found out there's a couple got villa even they are not ALL platinum member, so out of curiosity my wife asked how come they have villa, while we don't? oh by the way I'm ALL Platinum Member, and the answer is because the just opened some rooms, so if it's full, they give villa, so we are asking if we can move to villa, and on the third day, they give us villa, and thank you for that, now my story is a week before i arrived at Bali, i already contacted through whatsapp asking if there possible to have a surprise cake for my wife on 10 march, and they said later you can ask the Guest relation at the hotel, and when i arrived on 9th March, there is no Guest Relation, so i ask again through whatsapp on 5.30 pm, that they didn't respond, and the reply on 10 march 6.12 am, and said their pastry is closed and they didn't have any cakes available, and i said that it's better if you just told me from the first time i ask that you can't provide it, so i can buy from bakery outside the hotel, now on the day that my wife birthday you said that it's not available,actually i didn't want to bring this up, but what makes me dissapointed is on 13rd march the hotel was full because the "Magnifique Nyepi Offer", very crowded, and i saw on the Sofitel Nusa Dua Instagram there is 2 person get wine, so i'm curious, so i asked when i'm checked out, why they get wine? actually i already guess what she gonna said, you know what she said? "oow they are Platinum Member", so i said i'm also a Platinum Member, and i can see those two become nervous, and they said or maybe they are manager of Accor or have position, and i said it's impposible, because i check their instagram, they even booked their stay through travel agent! and i give her the screeshot one of the person that there is a letter hand writing said sorry about something, this is what makes me dissapointed, i still have something to write, but it's full

Dear vaynard888, Bonjour! Selamat Siang! We highly appreciate the time you spent on leaving us a review online on our TripAdvisor page. We are delighted to know that you loved our well-appointed villa and the honeymoon suite. However, we regret to know that your stay was not entirely up to your expectations due to some hiccups. I have highlighted the points you shared, especially the miscommunications regarding with the cake to the relevant team to ensure that such hiccups will not happened again in the future. We really appreciate our guest feedback as well as their loyalty towards our group and hotel, which includes you. I wanted to let you know that we value all of our guests the same and it was never our intention to feel that you were being treated differently. We surely value you as our Platinum members. Your feedback is taken seriously and we believe this lets us know some areas in need of improvement. We thank you for sharing this to us. We sincerely hope to have another opportunity to welcome you back and serve you better in a not too distant future, this time, for a true Sofitel Journey we are renowned for. Kind Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

One of the hotels that could made me want to come back and stay there again

คะแนนจาก Tripadvisor 5.0/5

WinstonSby รีวิวที่ได้รับการรับรองจาก TripAdvisor

Since its opening in December 2013, I stayed so many times there. Love their luxury rooms, its ambience and their hospitality. During this Covid-19 pandemic, I stayed 3 times there and always felt safe and confident, because they strictly follow the safety protocol to prevent the virus spreading. Saw staffs keep sweeping the floor with disinfectant everymoment. Surgical Masks and hand disinfectant are now become ones of the amenities.

Great hospitality, Great staffs, Beautiful hotel.

คะแนนจาก Tripadvisor 5.0/5

Vickymario รีวิวที่ได้รับการรับรองจาก TripAdvisor

Even though the breakfast served with a la carte and limited menu (cause of pandemic season), but they taste sooo great! And thanks for the free upgrade for my room, very nice of you. And the room is beautiful and well-equipped. Their staffs are so nice and helpful. And you know what, they have their own "garden" (such as eggplants, chili etc), so nice to see the gardener harvesting the eggplants in the morning. Wonderful experience staying in Sofitel Nusa Dua, wish u all the best.

Good

คะแนนจาก Tripadvisor 5.0/5

JillM2589 รีวิวที่ได้รับการรับรองจาก TripAdvisor

A staycation during a pandemic is an advantage in itself, for example the swimming pool is quiet so it feels safer. direct access to the beach, we can cycle along the beach, very comfortable and clean rooms.

2nd time but will be last time.

คะแนนจาก Tripadvisor 1.0/5

HNK_Indo รีวิวที่ได้รับการรับรองจาก TripAdvisor

This was my 2nd stay in Sofitel. Regarding Pandemic & fully understand of situation they were not professional. I booked for 3nights Honeymoon suite. Price wasnt much different wiThis was my 2nd stay in Sofitel. Regarding Pandemic & fully understand of situation they were not professional. I booked for 3nights Honeymoon suite. Price wasnt much different with normal peak season. So. Yes. I paid quite high price. 1. Room was lack of amenities. Everything was set up for 1 person. I had to asked for twice to reception. 2. Wifi wasnt work for 1day. 3. Room service and hotel information wasnt their. So.i was very confuse what is going on this hotel. Any promotion for F&B or any activities? I was forced to go and call for manager 3times. 4. Lounge. No Alcoholic Beverage. Food was limited served. And cold & not yum Very different with last time. 5. All the advantage as a member of Accor wasnt available or very little. What i felt was un-welcomed. And they are more focus on celebrities or influencers. Well. I am just normal member. So maybe is that my fault that i am not famous?🤷‍♀️ 6. Check in & check out. Check in : They were asked me to wait and they will call my name. Well. I was waiting and watching all the guest was cutting the line and checked in!! I was asking when are u going to call me? And they said who are u. (What the...) not only me. There were other guest who was waiting for 1 hour. When I checked out,, they were charging that i dont use. I never asked and use the laundry service. But they said i did. Well I asked them so check the sign and show me. Well there was no! The counter seemed that I was lying. Holy!!! Why should i pay such amount and ruined my new year holiday? My family decided not to come back this hotel. And ofcourse i already share my experience to my friends. I am so sorry but. I DONT FEEL ANY WELCOME IN THIS HOTEL. PLUS. They never reply on Instagram Message. Apparently other hotels were answer to me very kindly even though not immediate reply.al peak season. So. Yes. I paid quite high price. 1. Room was lack of amenities. Everything was set up for 1 person. I had to asked for twice to reception. 2. Wifi wasnt work for 1day. 3. Room service and hotel information wasnt their. So.i was very confuse what is going on this hotel. Any promotion for F&B or any activities? I was forced to go and call for manager 3times. 4. Lounge. No Alcoholic Beverage. Food was limited served. And cold & not yum Very different with last time. 5. All the advantage as a member of Accor wasnt available or very little. What i felt was un-welcomed. And they are more focus on celebrities or influencers. Well. I am just normal member. So maybe is that my fault that i am not famous?🤷‍♀️ 6. Check in & check out. Check in : They were asked me to wait and they will call my name. Well. I was waiting and watching all the guest was cutting the line and checked in!! I was asking when are u going to call me? And they said who are u. (What the...) not only me. There were other guest who was waiting for 1 hour. When I checked out,, they were charging that i dont use. I never asked and use the laundry service. But they said i did. Well I asked them so check the sign and show me. Well there was no! The counter seemed that I was lying. Holy!!! Why should i pay such amount and ruined my new year holiday? My family decided not to come back this hotel. And ofcourse i already share my experience to my friends. I am so sorry but. I DONT FEEL ANY WELCOME IN THIS HOTEL. PLUS. They never reply on Instagram Message. Apparently other hotels were answer to me very kindly even though not immediate reply.

Excellent

คะแนนจาก Tripadvisor 5.0/5

ferdian120879 รีวิวที่ได้รับการรับรองจาก TripAdvisor

extraordinary good service and cleanliness. Friendly and responsive employees really make us feel at home staying here. maintain and improve if necessary. because Bali is a favorite place for vacation and is very famous in the world Six star for this hotel.

Never again

คะแนนจาก Tripadvisor 2.0/5

shanrk รีวิวที่ได้รับการรับรองจาก TripAdvisor

In the past this hotel was fantastic and I stayed here whenever I visited Bali especially as I’m a platinum member. However now I will not be recommending it for the following reasons: Upgrade was not offered even though on the Accor website rooms were available and on property itself you could see that there were suite rooms available. I also enquired a few days before my arrival with the reservation agent about the upgrade. At check-in after much insistence we were only given a one night upgrade. This was odd as we are usually upgraded for the full stay when there is availability. We stayed during a non peak period and there were plenty of rooms available. The previous dedicated lounge and service have been removed. Now only non alcoholic drinks, tea and coffee served from the bar. All the premium teas have been replaced with low cost alternatives. The welcome drink coupon was not valid for any alcoholic drinks which is unusual for an Accor hotel however on the coupon it stated that alcohol should be consumed responsibly. There were no welcome fuits or snacks in our room upon arrival which used to be standard. The amenities in the room were totally below standard. The food was very disappointing. Breakfast food choices are equal to a 2 star hotel buffet. A far cry from what we experienced on our previous visits. Our rate included dinner which we only had for one night as the food was really bad. We were totally disappointed as we paid a premium price in comparison to other hotels in Bali and what we experienced was what we would expect from a hotel at a third of the price let alone not honouring the benefits of platinum Accor membership.

One of the Best Resorts in Nusa Dua

คะแนนจาก Tripadvisor 5.0/5

feliciasunito รีวิวที่ได้รับการรับรองจาก TripAdvisor

I stayed for 4 nights at this hotel and really love everything this hotel had to offer - from the excellent service to the spacious room. The room I booked had a very nice view of the ocean, so I'm glad I got to enjoy the beautiful view everyday. I also enjoyed the breakfast served - there are various menu to choose from. I mean, who doesn't love a hearty breakfast by the beach? Thank you for the warm hospitality, can't wait to be back again soon!

Dear Felicia Sunito, Bonjour! Selamat Siang! We appreciate the time you spent on rating us online on our online platform. It is with joy we read that you could thoroughly enjoy the 4 nights you spent with us, especially the Cousu Main service delivered by our team as well as the well appointed rooms. We value much your kind commendation and surely, it is our genuine hope to see you again some times in the future and be at your service again. Kind regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Excellent holiday

คะแนนจาก Tripadvisor 5.0/5

franswibowo รีวิวที่ได้รับการรับรองจาก TripAdvisor

We have a pleasant staycation and excellent service. Sofitel never disappointing me. We love to stay here and will return again when we have a chance. And their health protocol are very good. Allsafe. Thank you

Dear Frans Wibowo, Bonjour! Selamat Siang! Thank you for sparring us some of your time to write us a review online on our TripAdvisor page. We are excited to read the title of your review and knowing you had such an excellent holiday with us pleases us greatly. We all as a team, always uphold the highest quality of our product and services and I am glad you found it all up to your expectations. The well being of our guests is definitely our priority in this kind of situation. ALLSAFE program was on board to ensure all our guests could enjoy their stay and feel safe of doing so at our resort. We thank you once again for sharing your kind words with us and we surely look forward to seeing you again some times in the future. Best Regards, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

Nice stay

คะแนนจาก Tripadvisor 5.0/5

lucellarikasiwi2809 รีวิวที่ได้รับการรับรองจาก TripAdvisor

I pretty much enjoyed my stay at Sofitel. It was quiet, the ambience was relaxing. I enjoyed having lunch at the pool bar although the menu was not really interesting. I had brunch voucher, but since brunch was not available yet, I was offered 3-courses dinner instead, which was more than enough, however, again the menu was still the same menu I saw during lunch, not much options. It was a bit creepy at night when I walked through the hallway to my room since the lamp was off at the other side and no sound at all (you may want to set some songs around). I checked out early in the morning to catch my speed boat schedule, but there was no one at the front desk by the time I rushed there. I had to call someone at the front lobby first. But overall it was nice, limited menu was understandable during this hard time. Thank you, Sofitel.

Dear lucellarikasiwi, Bonjour! Selamat Siang! Thank you very much for staying at Sofitel Bali Nusa Dua Beach Resort. It was definitely a pleasure to have had the chance of accommodating you for your staycation in Bali. in this pandemic situation, we strive to still deliver our best services and ensure the safety and health protocols are in place. I have taken your feedback related with the food options and I have shared this to our F&B Manager as well. Above all, we are delighted to see you loved your stay with us and we thank you for sharing this with us. We look forward to your return in the future for another Magnifique holiday with us. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

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