Mercure Charlestown 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.3/5 934 beoordelingen

Beste prijs
garantie
Mercure Charlestown - Image 1
Mercure Charlestown - Image 2
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109 Madison Drive, 2290 CHARLESTOWN, Australië

Omschrijving

Extras van het hotel

  • Zwembad

  • Parkeerplaats beschikbaar

  • Vroeg inchecken/laat uitchecken beschikbaar

  • Dineroptie op het terrein, Madison Kitchen plus bar

Onze accommodaties

Hotel locatie

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australië

Gps:-32.955011, 151.704792

Telefoon
Fax +61 2 4942 1463

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

MADISON KITCHEN + BAR

Kom naar Madison Kitchen + Bar voor ons seizoensgebonden menu en rustige tuin en uitzicht op de stad vanuit ons gerenoveerde restaurant en terras. Madison Kitchen + Bar is zeer geschikt voor informele en zakelijke etentjes en gelegenheden met groepen

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.3/5  934 beoordelingen

TripAdvisor score  3.7/5  562 beoordelingen

Good Friday stay

Tripadvisor-waardering 4.0/5

PeterG873 Stellen - Gecertificeerde beoordeling door TripAdvisor

We booked at very short notice and arrived on Good Friday. The receptionist was run off her feet tending the bar, looking after the front desk and more. The restaurant was closed but they took room service orders. The chef deserves a medal! The meal was quite good and he had to cook it and deliver it to our room himself. Otherwise, the Privilege room was large and well equipped. Nice outlook. Outdoor parking. Accor status welcome drink policy is perfect. Breakfast was excellent and the chef came out regularly to top things up and offer to cook eggs to order. Great for a small dining room. The dining room is fresh and airy with a nice view over the pool. Avoid room 229 - it has the vent from the kitchen going through it which creates noise and kitchen smells.

A good overnight stay

Tripadvisor-waardering 5.0/5

traveller2australia Gecertificeerde beoordeling door TripAdvisor

Very easy to book and check in, reception was excellent. The room was VERY clean, particularly the bathroom, bed was comfortable, fridge was quiet and not much road noise was heard once it got dark. About the only 'fault' was the surcharge at the end. Australia used to be known for having prices including GST and that was the final price, but not these days. Overall, an excellent stay.

Generally pleasant stay with some issue

Tripadvisor-waardering 4.0/5

Iqtidar A Gecertificeerde beoordeling door TripAdvisor

*EDIT: Appreciated the response from the owner looking deeper into the issue. Wishing them the best. Updated review.* Had Better Hopes for this Hotel A nice hotel with some nice people, however had a terrible experience with one of the staff members on the last day regarding Breakfasts, they were definitely not nice nor understanding. Similar to the other review talking about rude behaviour from the supervisor during Breakfast for a platinum member, we faced the same from the hotel reception rudeness as a gold member. They told us at Check-In that Breakfast was till 10am, and failed to tell us that on our second day it would finish earlier at 9.30am (Monday Public Holiday, Tuesday Normal Day), thereafter they blamed us for the miscommunication.

Worth the Visit to the Restaurant alone!

Tripadvisor-waardering 4.0/5

Kellie B Gecertificeerde beoordeling door TripAdvisor

We had a wonderful stay at the Mecure Charlestown. The dinner that we had at the restaurant was the best meal in 23 days of travelling through Queensland, Victoria, New South Wales and Tasmania. The chef is remarkable. Brittney who checked us in also served us in the restaurant. She was professional and friendly and as she was the only staff contact we had, she made our stay so enjoyable. She is a keeper!

Thank you so much for taking the time to review your stay with us at Mercure Charlestown. We are delighted to hear that you enjoyed our food and staff. This feedback is always lovely to hear and Todd and Brittney will be very pleased to hear that their hard work and dedication is not going unnoticed. Thank you, and we look forward to welcoming you back again soon!

Consider your choices

Tripadvisor-waardering 3.0/5

sydfam65 Gecertificeerde beoordeling door TripAdvisor

Some good points and some improvements. First the good- close to Kotora Westfield’s, nice area outside the bar to sit for a drink, friendly staff, foxtel channels, free parking(which is hard to find towards the centre of Newcastle unfortunately), pool. Improvements- Bed not the best (Novotel beds were heaps better), pillows are as flat as pancakes (bring your own), no shower cap in bathroom which made it tricky to keep my hair dry- I did not realise these little extras were not included, the room was run down, bathroom door is sliding and leaves a gap when ‘closed’ and not a very bright light in bathroom. I probably would not stay again.

Thank you "sydfam65" for taking the time to review your stay at Mercure Charlestown. We appreciate our guest reviews as they help us to refine our offerings and service to best suit our guests. We are so pleased that you enjoyed our bay area and pool, it's a great outlook over the bushland and the distant view of Stockton beach. Thank you for your feedback about the improvements you think are necessary, we are sorry that these did not meet your expectation for this stay. We have a program for reviewing and replacing our mattresses and pillows so, I am sorry that this didn't meet your expectations this time. For future stays we would welcome you to contact our friendly staff, as your comfort is very important to us and we do have a selection of alternative pillows, if the ones in your room are not as you desire. It would also be really helpful for you to contact our reception (email: desk@mercurecharlestown.com.au) so we can determine which room you were staying in and assess it accordingly. Our bathroom doors have been installed in a professional manner to consider privacy, however, if you have noticed a gap, it may mean that it requires a maintenance repair. Once again, thank you for your review and we look forward to welcoming you back again soon.

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 232 beoordelingen 9.2/10 Locatie
  • 665 beoordelingen 6.4/10 Kamer
  • 602 beoordelingen 9/10 Service
  • 10 beoordelingen 6.4/10 Wifi
  • 318 beoordelingen 5.5/10 Netheid
  • 288 beoordelingen 8.2/10 Eten
  • 162 beoordelingen 9.2/10 Ontbijt
  • 153 beoordelingen 3.2/10 Voorzieningen

Mogelijk gemaakt door Trustyou

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Al onze hotels in Charlestown

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.