Mercure Melbourne Albert Park bintang 4
Catatan tamu Avis (Peringkat ALL) 3.8/5 86 ulasan
Hotel yang disetujui ALLSAFE
Access to the Pullman Conference & Events Centre with 32 stunning function spaces
Feel reassured with access to AXA medical teleconsultation free of charge
Valet and secure underground car parking available
Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining
A picturesque lakeside location, only 10 minutes from Melbourne CBD
Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).
65 Queens Road
MELBOURNE INTL Pada 28,9km / 17,96 mil - Antar Jemput bayar
PRAHRAN Pada 2,4km / 1,49 mil
Check-in dari - Check out sampai
Dengan pemandangan indah Albert Park, Lake Windows Restaurant Melbourne menawarkan suasana santai dan beraneka ragam menu masakan Australia modern. Buka setiap hari untuk sarapan prasmanan adiboga dan di malam hari untuk makan malam a-la-carte.
Hangat, menawan dan tertata apik, tiap kamar tamu dan suite di Mercure Melbourne Albert Park menawarkan tempat sempurna untuk bersantai. Dengan beragam konfigurasi kamar yang tersedia, hotel Melbourne yang cantik ini ideal untuk berbagai tipe pelancong - dengan pilihan Premium, Privilege, dan Keluarga. Tiap kamar dilengkapi meja kerja besar, TV LCD layar datar dengan saluran kabel, akses internet Wi-Fi dan kabel, brankas di kamar, dan ensuite modern dengan produk mandi merek Mercure.
Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kamiCari tahu selengkapnya
Could be improved
Catatan Tripadvisor 3.0/5
wombatdavy Bisnis - Ulasan TripAdvisor tersertifikasi
I tagged a stay plus free night on the beginning of a work trip. The booking worked well and it was arranged that I was able to stay in the same room for the whole stay. Check-in was smooth enough, however it was apparent that the bookings hadn't "quite" linked together, but all sorted out easily and the missing items bought up to my room promptly. Servicing of room was explained that not every day of stay BUT if I needed anything to call, understood that and very happy with it. Room however was missing coat hangers (only 3 in the room BUT the hooks for about 6 more) which as I was there for 4 days work I needed more. Again problem solved very quickly with more coat hangers delivered. The shower area had used shampoo bottles on the soap rack, just not cleaned completely. Then things got a little "funny" the first issue was on my third day of stay when I tried to book breakfast to my room, the system said I had no credit - although I had ordered room service the night before with no problems, I assumed that as I had tacked a extra night on, possibly the card hadn't carried forward to the rest of the booking.... I clarified at reception and they updated the system - but could explain how I had got room service the night before if no card loaded???? I thought OK fixed that's fine. Last day of stay I went to breakfast again, again got told no credit to charge to room, even though previous night I had ate and drank in the restaurant on had it applied to my room.... There seemed to be some sort of disconnect.... However that was not a big issue, just could be improved.
Thank you for your feedback wombatdavy, I am happy that you enjoyed the stay despite the "funny" occurrences. Hope to see you again for a smoother stay.
Catatan Tripadvisor 3.0/5
janel3467 Ulasan TripAdvisor tersertifikasi
The lift to our tower wasn’t working so we had to use the service lift - staff were new so didn’t know the way. Finally got to our room! Luggage brought up by the concierge. Staff very helpful and friendly. Next morning no hot water and cold water was brown. We were upgraded to a room in the adjoining Pullman. Valet parking brilliant Beds super comfy Staff couldn’t do enough for you Would definitely stay again
Hi janel3467, thank you for your review. I am sorry that you experience so many issues during your stay, but am happy that the staff were helpful. Hopefully we can get you back again to redeem ourselves.
Excellence as usual
Catatan Tripadvisor 5.0/5
johnrstoner Ulasan TripAdvisor tersertifikasi
Our whole stay, from the time we booked to the time we walked out the door, was marked by the typical hallmarks of this hotel. All staff were friendly, professional, helpful, and positively fizzing with happiness and excitement to be welcoming guests back in after two years. We couldn't fault a thing, the buffet breakfast was fantastic (those tomatoes are perfect!), the bed comfy, everything spotlessly clean. This is why you are our favourite Melbourne hotel! Congratulations and thank you team!!
Wow.. thank you for the fabulous review John, we very much appreciate it! Hope we can get you back again soon for another stay.
New Year in Melbourne
Catatan Tripadvisor 5.0/5
colbowrights Ulasan TripAdvisor tersertifikasi
Our first trip in over 12 months. Have stayed at Mercure Albert Park previously and it was like coming home. Greeted by staff on arrival and understandable a genuine excitement in the air. Fully recommend the Mercure and look forward to our next opportunity to stay here. Wonderful service by Valet Parking team and food and service in the Atrium Lounge excellent. Too many great staff to remember all their names. 10/10.
Dear Colbowrights, We were delighted to welcome you back to Mercure Melbourne Albert Park for your recent stay and would like to thank you for taking the time to provide feedback. It is so great to hear that you had such a lovely stay here and we sincerely appreciate all of your kind comments. I have passed along your feedback to the entire team and we look forward to welcoming you back in the near future. Warm regards, Michael
Comfortable with good amenities
Catatan Tripadvisor 4.0/5
Span0504 Ulasan TripAdvisor tersertifikasi
No complaints we received an upgrade! Pool & sauna as enjoyable as ever. Staff always polite & helpful. Breakfast had a fair selection of items, couple of which could have been hotter (do a few heat checks?) yet was still enjoyable. Stayed a few times now and will return again.
Thank you for your wonderful review! We are so glad to see that you enjoyed your stay with us at Mercure Melbourne Albert Park, especially enough that you would consider coming back again. I have passed on your comments regarding your breakfast experience to our F&B team for further review. Thank you again for your feedback and we look forward to welcoming you back in the future. Kind Regards, Michael Thomas. General Manager.
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