Mercure Melbourne Albert Park

As others have stated on here, the hotel is on the older side, having said that, the service from start to finish was great and the Concierge Rhett went out of his way to reunite me with my pillow today when I realised it had been left behind upon check out. He went out of his way to organise postage of my item back to me and I really appreciate how quickly he organized everything! The stay itself was ok, the hotel is in a nice quiet part of Melbourne, close to the MCG and other venues, room was clean and we had everything we required . Paid secured parking around the corner is good value as well. For the money it is good value IMO...

I had a long stay in that hotel the room was alright a bit wear down but confortable bedroom was just great for a sleeping, I think it soon needed some refurbishment for it but staff was nice and friendly good gymnastics facilities. I can recommend this hotel if you are not fussy a bit of wear down .

I mean, as a hotel it was fine. Nice room, pleasant surroundings. But I had a hundred dollar voucher for my birthday. Rang them to make sure it was fine and it was. Showed the guy at checkin and he said to give it over in the morning. So on checkout I handed over the voucher and the guy on the desk said that they couldn't accept a printed voucher and it had to be a card. They eventually took it, considering it was the only reason I was staying at the hotel and everyone else I had talked to had said it was fine. But he couldn't figure out how to put it through so he said he would sort it out later. His version of "sorting it out" was to just charge me the entire fee and throw out the voucher. It took two weeks for anyone to answer my queries. And then I was told "we'll sort it out." It took another three weeks of me asking when it would be sorted out for it to be actually sorted out. No apologies, no compensation, no explanation as to why it happened. Worst customer service I've experienced in a long time and I'm definitely not going back.

Stayed here as a family. Entrance foyer was ok however the “family room” we stayed in was like an average old motel room. The carpet was old and dirty and torn in patches throughout the room. Very disappointing! and certainly not worth the price we paid. Additionally parking is an extra cost. And if you want to take your car out more than once a day you have to pay for the valet rate. $35 per day.

We are very happy with our stay recently at Mercure Albert park. Because of our platinum membership, we got our room upgraded and it was the Loft room with Sauna and jacuzzi and the room itself was beautifully designed. Thank you for looking after us as always