Mercure Melbourne Albert Park

Pesan informasi

Mercure Melbourne Albert Park bintang 4

Catatan tamu Avis (Peringkat ALL) 3.8/5 86 ulasan

Hotel yang disetujui ALLSAFE

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Deskripsi

Keistimewaan hotel

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

Lokasi hotel

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

  • Dengan pesawat

    MELBOURNE INTL Pada 28,9km / 17,96 mil - Antar Jemput bayar

  • Dengan kereta

    PRAHRAN Pada 2,4km / 1,49 mil

GPS:-37.84978, 144.978662

Layanan hotel

Check-in dari - Check out sampai

Singkatnya
Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Hotel bisa diakses kursi roda
  • Kesehatan
  • Air conditioner
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat

WINDOWS RESTAURANT

Dengan pemandangan indah Albert Park, Lake Windows Restaurant Melbourne menawarkan suasana santai dan beraneka ragam menu masakan Australia modern. Buka setiap hari untuk sarapan prasmanan adiboga dan di malam hari untuk makan malam a-la-carte.

Akomodasi kami

Hangat, menawan dan tertata apik, tiap kamar tamu dan suite di Mercure Melbourne Albert Park menawarkan tempat sempurna untuk bersantai. Dengan beragam konfigurasi kamar yang tersedia, hotel Melbourne yang cantik ini ideal untuk berbagai tipe pelancong - dengan pilihan Premium, Privilege, dan Keluarga. Tiap kamar dilengkapi meja kerja besar, TV LCD layar datar dengan saluran kabel, akses internet Wi-Fi dan kabel, brankas di kamar, dan ensuite modern dengan produk mandi merek Mercure.

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Cari tahu selengkapnya

Peringkat ALL  3.8/5  86 ulasan

Peringkat TripAdvisor  3.5/5  888 ulasan

Could be improved

Catatan Tripadvisor 3.0/5

wombatdavy Bisnis - Ulasan TripAdvisor tersertifikasi

I tagged a stay plus free night on the beginning of a work trip. The booking worked well and it was arranged that I was able to stay in the same room for the whole stay. Check-in was smooth enough, however it was apparent that the bookings hadn't "quite" linked together, but all sorted out easily and the missing items bought up to my room promptly. Servicing of room was explained that not every day of stay BUT if I needed anything to call, understood that and very happy with it. Room however was missing coat hangers (only 3 in the room BUT the hooks for about 6 more) which as I was there for 4 days work I needed more. Again problem solved very quickly with more coat hangers delivered. The shower area had used shampoo bottles on the soap rack, just not cleaned completely. Then things got a little "funny" the first issue was on my third day of stay when I tried to book breakfast to my room, the system said I had no credit - although I had ordered room service the night before with no problems, I assumed that as I had tacked a extra night on, possibly the card hadn't carried forward to the rest of the booking.... I clarified at reception and they updated the system - but could explain how I had got room service the night before if no card loaded???? I thought OK fixed that's fine. Last day of stay I went to breakfast again, again got told no credit to charge to room, even though previous night I had ate and drank in the restaurant on had it applied to my room.... There seemed to be some sort of disconnect.... However that was not a big issue, just could be improved.

Thank you for your feedback wombatdavy, I am happy that you enjoyed the stay despite the "funny" occurrences. Hope to see you again for a smoother stay.

Opening weekend

Catatan Tripadvisor 3.0/5

janel3467 Ulasan TripAdvisor tersertifikasi

The lift to our tower wasn’t working so we had to use the service lift - staff were new so didn’t know the way. Finally got to our room! Luggage brought up by the concierge. Staff very helpful and friendly. Next morning no hot water and cold water was brown. We were upgraded to a room in the adjoining Pullman. Valet parking brilliant Beds super comfy Staff couldn’t do enough for you Would definitely stay again

Hi janel3467, thank you for your review. I am sorry that you experience so many issues during your stay, but am happy that the staff were helpful. Hopefully we can get you back again to redeem ourselves.

Excellence as usual

Catatan Tripadvisor 5.0/5

johnrstoner Ulasan TripAdvisor tersertifikasi

Our whole stay, from the time we booked to the time we walked out the door, was marked by the typical hallmarks of this hotel. All staff were friendly, professional, helpful, and positively fizzing with happiness and excitement to be welcoming guests back in after two years. We couldn't fault a thing, the buffet breakfast was fantastic (those tomatoes are perfect!), the bed comfy, everything spotlessly clean. This is why you are our favourite Melbourne hotel! Congratulations and thank you team!!

Wow.. thank you for the fabulous review John, we very much appreciate it! Hope we can get you back again soon for another stay.

New Year in Melbourne

Catatan Tripadvisor 5.0/5

colbowrights Ulasan TripAdvisor tersertifikasi

Our first trip in over 12 months. Have stayed at Mercure Albert Park previously and it was like coming home. Greeted by staff on arrival and understandable a genuine excitement in the air. Fully recommend the Mercure and look forward to our next opportunity to stay here. Wonderful service by Valet Parking team and food and service in the Atrium Lounge excellent. Too many great staff to remember all their names. 10/10.

Dear Colbowrights, We were delighted to welcome you back to Mercure Melbourne Albert Park for your recent stay and would like to thank you for taking the time to provide feedback. It is so great to hear that you had such a lovely stay here and we sincerely appreciate all of your kind comments. I have passed along your feedback to the entire team and we look forward to welcoming you back in the near future. Warm regards, Michael

Comfortable with good amenities

Catatan Tripadvisor 4.0/5

Span0504 Ulasan TripAdvisor tersertifikasi

No complaints we received an upgrade! Pool & sauna as enjoyable as ever. Staff always polite & helpful. Breakfast had a fair selection of items, couple of which could have been hotter (do a few heat checks?) yet was still enjoyable. Stayed a few times now and will return again.

Thank you for your wonderful review! We are so glad to see that you enjoyed your stay with us at Mercure Melbourne Albert Park, especially enough that you would consider coming back again. I have passed on your comments regarding your breakfast experience to our F&B team for further review. Thank you again for your feedback and we look forward to welcoming you back in the future. Kind Regards, Michael Thomas. General Manager.

Workshop

Catatan Tripadvisor 5.0/5

annemoore49 Bisnis - Ulasan TripAdvisor tersertifikasi

I recently attended a 2 day Retreat arriving very tired on Sunday evening. Room service was excellent, very professional staff in every area. Our workshop was held in house and food provided was tasty and well presented. Room was very comfortable and clean. Highly recommend this hotel.

Thank you very much for your outstanding ratings regarding your stay at the Pullman Mercure Albert Park! It is always a pleasure to receive such positive feedback and I am thrilled to read that our friendly teams were able to accommodate all your needs. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Emma Turner. Guest Experience Manager.

Melbourne

Catatan Tripadvisor 5.0/5

clemmhk Ulasan TripAdvisor tersertifikasi

Great position, polite and helpful staff, convenient, nice views, spacious rooms with no noise transfer and a roomy environment in the hotel. Close to transport and pleasant walking nearby. Easy access to carpark.

Thank you very much for your outstanding ratings regarding your stay at the Pullman Mercure Albert Park. It is always a pleasure to receive such positive feedback! I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Emma Turner, Guest Experience Manager.

good spot in the city

Catatan Tripadvisor 4.0/5

John B Ulasan TripAdvisor tersertifikasi

my second stay at the Mercure at Albert Park staff were great from check in to check out. Rooms older style but clean and bright Location perfect if you are doing something in the city or need to go to the suburbs

Thank you for choosing to stay with us at Pullman Mercure Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us! We look forward to welcoming you back again soon. Kind Regards, Emma Turner. Guest Experience Manager.

Melbourne Escape

Catatan Tripadvisor 5.0/5

stepheno643 Keluarga - Ulasan TripAdvisor tersertifikasi

Location was fantastic close to the city and St Kilda with a five minute walk to a major Tram stop. We had a lake view room which had a pleasant outlook, was larger and more comfortable for us and the 18 month old with us with plenty of run around room.

Thank you very much for your outstanding ratings regarding your stay at the Pullman Mercure Albert Park. It is always a pleasure to receive such positive feedback! I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Emma Turner. Guest Experience Manager.

Loft Room

Catatan Tripadvisor 5.0/5

376penny Keluarga - Ulasan TripAdvisor tersertifikasi

We were pleasantly surprised with Loft room, wasn’t sure what to expect as there weren’t any photos on the Mercure Website, room is older style wise but very spacious, very good value for the price we paid. Lounge downstairs with dining table, sofa (bed), kitchenette, TV. Upstairs there is a separate bedroom with another TV, bathroom with shower and separate bath, the toilet is also upstairs. The service upon checking in was excellent, we used valet parking which was great. A good variety at the buffet breakfast each day, we also had dinner at the restaurant which was excellent.

Thank you for taking the time to provide this feedback. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is amazing to read that you experienced and used so many of the services provided by the hotel! It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for choosing to stay with the Pullman Mercure Albert Park and we look forward to welcoming you back in the near future. Kind Regards, Emma Turner. Guest Experience Manager.

Friendly but cold

Catatan Tripadvisor 4.0/5

Evan312 Bisnis - Ulasan TripAdvisor tersertifikasi

In general my whole stay was good however the Air Conditioner in my room was not adjustable and seemed to be permanently stuck on 22 degrees with fan running all the time. I asked Service to check but I'm not sure if the ever did. I have no idea what the actual temperature way and I only know that I felt cold for the first 2 nights. Why have a control on the wall if it does not work???

Thank you for taking the time to provide this feedback. Please allow me to apologise for your discomfort as a result of the air conditioning system not functioning properly during your stay. I have raised your concerns with our Operations Manager and Engineering Manager to address accordingly and prevent future occurrences. On a much better note, it is great to read that you enjoyed the remaining portion of your stay here with us. Thank you for bringing the above to our attention and hope we might be able to welcome you back to the Pullman Mercure Albert Park and provide you with a more seamless experience. Kind Regards, Emma Turner. Guest Experience Manager.

Easily accessed

Catatan Tripadvisor 4.0/5

r0bertc0le2 Bisnis - Ulasan TripAdvisor tersertifikasi

Good quality motel within walking distance of everything I needed, meals and alcohol were over priced however. The service was good, nothing appeared to be a problem and the stay was otherwise enjoyable.

Thank you for sharing your experience and highlighting aspects of your recent stay. It is always wonderful to receive positive feedback. I have passed on your feedback to our food and beverage team and we hope that for your next stay that we create a more memorable service for you. We look forward to welcoming you back soon. Kind Regards, Emma Turner. Guest Experience Manager.

Albert park

Catatan Tripadvisor 4.0/5

chrispayne2020 Keluarga - Ulasan TripAdvisor tersertifikasi

10/10 for windows restaurant, great service great food. Almost perfect stay except for the road noise from the lake side. The rooms were well presented, bathrooms probably due for a renovation and freshen up. Concierge service was very good, we did have to ask for our complimentary water upon arrival.

Thank you for choosing to stay with us at Pullman Mercure Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us, but I am sorry that it didn't quiet meet perfection. We hope that you give us the opportunity to achieve this goal in the future. I'll be sure to pass on your feedback to our food and beverage team as well about the exemplary service. We hope to see you again soon. Kind Regards, Emma Turner. Guest Experience Manager.

Great property in top location.ewell priced . Staff very friendly and helpful. Great onsite facilities.pullman ri

Catatan Tripadvisor 4.0/5

stevenrbrown1967 Solo travel - Ulasan TripAdvisor tersertifikasi

The Mercure is a great hotel in a top location and has all the facilities of more expensive hotels . Friendly staff , and access to all the services of the Pullman make it a great choice when staying in Melbourne

Thank you for sharing your experience and highlighting aspects of your recent stay. It is always wonderful to receive positive feedback! We look forward to welcoming you back soon and we hope that your next stay is as wonderful as this one. Kind regards, Emma Turner. Guest Experience Manager.

Great location but....

Catatan Tripadvisor 3.0/5

28cam56 Couples - Ulasan TripAdvisor tersertifikasi

We stay at this hotel quite regularly because of it's lovely location just out of the city. Unfortunately our recent stay wasn't as pleasant. as usual. Upon arrival we waited over 20 minutes to checkin as there were only two staff members mid afternoon. Our room was spacious but badly in need of a refurb: the carpet was worn and rippled, the bathroom shower was mouldy and the bed mattress sagged in the middle. Of great concern to us was when we returned to the hotel on Christmas night. Fire alarms were ringing and fire trucks were parked outside. There was no evidence at all of any co- ordination of a fire evacuation plan: no notifications, guests using lifts etc. When I asked a reception supervisor why no plan was instigated when the alarms were ringing he responded that it is only when there's a genuine fire!!! I shook my head and walked away. Having worked in public buildings when fire alarms ( genuine (?) or otherwise, a plan is immediately activated. Guests were left wondering what to do. We are Accor members but I'm not sure we will stay there again.

Thank you very much for leaving us a review. I am sorry to hear that there was a downside to your stay and we did not meet your expectations, please accept my sincerest apologise. Please rest assured that as a team we will work and reflect on your feedback as we do strive to continuously improve our customer service experience. Thank you for your loyalty to AccorHotels, as a member we value your opinion highly and wish to create memorable moments for you during your stays with us. Thank you again for sharing your experience and we hope you allow us to serve you better in the future. Kind regards, Emma Turner. Guest Experience Manager.

Coule not have been happier

Catatan Tripadvisor 5.0/5

GrandTour826631 Keluarga - Ulasan TripAdvisor tersertifikasi

The staff went out of their way to make our stay incredibly special. From Reservation to each day of our stay, the staff helped meet and exceed our needs. We can't thank them enough. Thank you so much!

Thank you for taking the time to provide this feedback. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for choosing to stay with the Pullman Mercure Albert Park and we look forward to welcoming you back in the near future. Kind regards, Emma Turner. Guest Experience Manager.

Great Stay

Catatan Tripadvisor 5.0/5

Valerie F Solo travel - Ulasan TripAdvisor tersertifikasi

I stayed 4 nights at Mercure Albert Park and it was a good experience. All the staff were so helpful and made me feel welcome. No noise on a very busy road and Annabel from the Café was such a lovely person.

Thank you for your review. It is always a pleasure to read positive feedback and I am delighted you had a comfortable and enjoyable stay with us. I have also personally thanked Annabel for her excellent efforts. I appreciate your comments and look forward to welcoming you back soon. Kind regards, Emma Turner. Guest Experience Manager.

Two Night in the Mercure Loft

Catatan Tripadvisor 4.0/5

Klaus V C Couples - Ulasan TripAdvisor tersertifikasi

The rooms were fantastic. an upstairs bedroom with TV and a large lounge room downstairs with a kitchenette, which included a microwave but there no plates,or cutlery, so what was the point. The apartment had great storage facilities both upstairs and downstairs. What I really liked was the fridge it was an old fashioned one, with a freezer and it kept all my drinks cold, unlike the new Accor fridges which can double as ovens. our dinner was the seafood buffet night which has been reintroduced and if you are a seafood fan, this was good value, if you were not a buffet fan, then you would be in trouble as the a la crate is not available. We have stayed at the Mercure-Pullman Albert Park on a number of occasions and the staff as always have been excellent as have been the facilities.

Thank you for taking the time to provide this feedback. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. It has been my pleasure passing on your feedback of our seafood buffet to our food and beverage team. It is wonderful to hear that you enjoyed it so thoroughly! Thank you for choosing to stay with the Pullman Mercure Albert Park and we look forward to welcoming you back in the near future. Kind regards, Emma Turner. Guest Experience Manager.

Business Trip

Catatan Tripadvisor 5.0/5

Sightsee11640943320 Bisnis - Ulasan TripAdvisor tersertifikasi

The staff were amazing and the Executive Lounge was very nice. The Lady that ran the executive lounge was amazing. We felt very special! Breakfast was very good and everything was well run. The coffee machines were cumbersome and annoying but other than that it was great stay!

Thank you for taking the time to provide this feedback. I am most delighted to read that you thoroughly enjoyed your stay with us . I am also pleased to hear that our friendly reception and food & beverage team were able to accommodate all your needs in a friendly and inviting manner. Thank you for your feedback regarding the coffee machines, I have passed this onto our management teams to investigate, to improve service going forward. Thank you for choosing to stay with the Pullman Mercure Albert Park and we look forward to welcoming you back in the near future. Kind regards, Emma Turner. Guest Experience Manager.

Excellent Stay

Catatan Tripadvisor 5.0/5

vicwalsakaris Couples - Ulasan TripAdvisor tersertifikasi

We had a wonderful time, excellent place to stay. We had dinner at the bar and it was wonderful with generous sizes, buffet breakfast with a great range of things to choose from. Very well worth staying here.

Thank you so much for your feedback! I am so glad to hear that your enjoyed your time within our hotel. I have passed on this feedback to our Food and Beverage team, as positive reviews are always wonderful to read. We hope to welcome you back again in the near future. Kind Regards, Emma Turner. Guest Experience Manager.

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