Pullman Melbourne Albert Park

On the whole the staff here are very pleasant and helpful apart from one rather stroppy receptionist. She practically snatched my credit card out of my hand. We were also informed by said receptionist that as the booking had been made by an agent we couldn’t collect the Accor points on my account. Strange that airlines can but hotels can’t! The poor review is basically because our room overlooked a big grill outside with little natural light, we were next to the service lift that kept us awake plus there were constant noises of trollies in the service area next to our ears first thing in the morning. Haha room seems appropriate to describe it. Our booking was made through Trailfinders who we shall inform and advise not to use in future if that is the standard of the rooms they’re going to provide.

So disappointed. This hotel is in urgent need of a refurbishment. The rooms are tired, which you could except if they were slightly cheaper and if they were clean but they weren’t. They were tired, dirty and not cheap. Had to ask reception for clean towels, soap, tea and coffee. Nothing was ever replenished. The actual size of the room was fine. It was just dirty. My wife shouldn’t have to clean the bathroom before we used it. Breakfast was identical every day even down to the Chicken sausage’s which nobody ate, only to be put out again the next day and never touched. This hotel clearly caters for conferences and I’m sure the people staying for the conference are probably quite happy as they are not paying for their stay. I paid for my stay and was not happy. Nobody seemed bothered. Just blamed staff shortages. I would not return. There is better out there.

I stayed for 2 nights at this hotel, the service was appalling, from desk, coffee bar , and lobby bar was excruciatingly slow, lack of leadership, inexperienced, and zero hustle or customer focus. I didn’t really see any management present assisting, coaching or leading the team and everyone could feel it. It is a busy place but not a pullman. The rooms are tired, bathrooms are ordinary and overall feeling is a bit drab. Such a shame… but stay somewhere else. I would say the GM has had enough…

It was a very disappointing stay. They were very obviously under lack of staff pressures. They made us aware of staff issues at check-in however it was far worse than they led us to believe. Our room was cleaned only once in our 7 day stay. Even after asking on day 3 and was assured it would be cleaned it was still 2 more days before it happened. We did get fresh towels delivered when we asked, the towels were not drying during the day. The eating areas were also in need of a clean. Overall we would not be returning unless we read more positive reviews.

Travelling for business, I was shocked with the average standard offered here. The facilities are from the 90’s, The rooms have furniture from the 80’s. The bar prices are from 2050. ($16 for a beer?) For a discounted room value from $270 to $215 for my corporate stay, the photos tell this story. Couple of Concierge Fun Facts: Waited 5 minutes to check in (2 staff on and each had a single check in to manage). I then discovered that it took them 7 minutes to check me in. Why? Lots of keyboard tapping, mmm’s and err’s, checking with one another on this and that. Finally room key in hand, headed for the elevator. Upon entering the room, I was overcome with a haunted fear that I would die here. The darkness, the mangled curtains, glass shards embedded within the aged, unvacuumed carpet. Bathroom- chipped and broken tiles to slash the skin upon. The hand basin outlet was so short, that the entire hand wash scene meant the water flowed backwards into the cabinetry, that proceeded to drip onto the floor. A number of my colleagues stayed….each simply thought the same. One had checked in the day prior to the rest, his room had a single bed and the room condition epwas the same as mine. He went to check out within 10 minutes and they moved him to a decent room.