Couple of nights including new year’s eve, kids enjoyed the stay, good facilities, right across albert park. Pretty busy during the check in time. Bar, Pool and Gym was excellent. Good access to lot of restaurants around.

Great stay. Staff was very kind and accommodating, especially Emma at the reception. Thank you. Good buffet breakfast. The lounge service was recommendable. The only reason I am typing now is to reach min word limit.

Emma and her staff know how to do it - everything was provided that we needed for a 4-day break: attentive staff at the front counter, in the bar and restaurant and cleaners. Chefs are second to none - beautifully cooked food. Reluctant to leave. Great access to many of Melbourne's sights such as Botanical Gardens.

Very disappointed with our stay. From a rude barman at the atrium to an outdated room with mould in the shower/ even the tea cups were not clean this place fell well short. I won’t be renewing my membership

This hotel is our local getaway hotel. We love the location and service we get. What was noticeable on this stay was that it was going to be a different style of Christmas. The new Covid way is well maintained and everything was clean. The staff was very pleasant. We had a Covid style Xmas dinner and enjoyed it. What made it more special was several of the f&b team was the same ones that served us the previous year. Thank you for keeping our Christmas tradition and see you next Christmas

Room is fine and bed is comfortable. However, the carpet was stained and the curtain has many broken holes on it. The zipped bed was not zipped together so the bed was apart when sleep on it at night.

I was a return business traveller to the Pullman at Albert Park; this was the first Melbourne visit for the new 'COVID era'. All the changes were completely reasonable and the service levels considering the changed demands around hospitality were handled fantastically. Despite the venues/amenities not all being open there was not reduction in the quality. Staff were friendly and helpful; status was well acknowledged with hugely generous evening canapes on offer (I skipped dinner on both nights I was here since the canapes/platter offer was so huge!). Was given a very generous room upgrade to a oversized room overlooking Lake Albert which was definitely appreciated. Will return again for future business trips to Melbourne.

As usual the Pullman, Albert Park, went over and above our expectations. Not only did they "complimentary upgrade our room" to celebrate our 50th Wedding Anniversary, we arrived to our room decorated with 2 huge balloons stating 50, a wonderful bottle of wine and a decadent platter of chocolates with the wording "Happy 50th Wedding Anniversary". Our visit to the dining room for Dinner saw two complimentary glasses of bubbly arrive, and a stunning dessert platter with "welcome back" scrolled in chocolate. How special all your staff made us feel. We will always remember how every staff member went "over and above" with their caring and attention, to make our stay a memorable occasion. Thank you.

Will be the last stay at this hotel. Arrived to a room smelling of cigarettes that was reportedly just cleaned. Moved to another room which had torn curtains, mould in the shower, iron didn't work correctly and a significant crack in the plaster ceiling. Food in the lounge was not hot and the third lift was out of order for the duration of my 3 day stay. Insufficient front counter staff during what was "Grand Prix" week resulted in delays. Was a frequent guest at this hotel up until this stay. Very disappointing for a Pullman Hotel and Accor management need to do something about the overall condition of the hotel if they intend to retain business clientele. This is the first time in 20 years of travel that I have left a negative response on a feedback form.

This hotel is well located just away from the city hustle but close enough to be a short trip away. Rooms are comfortable and clean however the air conditioning is terrible. The controller on the wall is so old it’s pneumatic which would make it at least 40 years old something well below the standard acceptable for a Pullman brand. My room didn’t get below 27 degrees and they supplied fans again disappointing. The carpets in the room are old and stained. Bed is comfortable and rooms are clean.

I was very disappointed with the Duty Manager at the Pullman/Mecure. There was an incident regarding another quest filming and takings in appropriate photos of young girls in the pool while drinking and the manager's response was that 6 other families should leave the pool area instead of properly addressing the situation. After calling security and the police this is when he finally took action but only when pushed then tried to blame the other families. Very Very disappointed.

At under $150 per night, Platinum members receive access to the Executive lounge and very acceptable breakfast which makes it one of the best value offerings in Melbourne. Canapes were not quite their usual standard due perhaps because of the time of the year. However, overall, we always enjoy this hotel as the staff are consistently helpful and friendly.

Stayed at our local hotel for Christmas getaway. It’s close to work so could walk to work for Boxing Day sale. Christmas Dinner was wonderful. Will definitely return next year again. Check in was efficient and room great.

Lovely room very clean and well presented great facilities, staff were very helpful even able to find me a pair of scissors at short notice. I highly recommend this hotel, also the coffee shop in the lobby does great coffee to go.

We spent a night at the Pullman, Albert Park, to celebrate a wedding anniversary. The foyer was impressive and front of house staff were friendly and caring. The room was luxurious, clean and well equipped with quality toiletries, etc. We had a comfortable night and a fabulous buffet breakfast - and would recommend to anyone who wants a little something extra. Thanks, Pullman! :-)