The Sebel Sydney Chatswood 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.5/5 539 件のレビュー

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The Sebel Sydney Chatswood - Image 1
The Sebel Sydney Chatswood - Image 2
The Sebel Sydney Chatswood - Image 3
The Sebel Sydney Chatswood - Image 4
37 Victor Street, 2067 CHATSWOOD, Australia

説明

ホテルのその他の情報

  • Elegant conference spaces

  • Heated mineral pool

  • Gymnasium

  • Located in the heart of Chatswood steps from major shopping and dining precincts

  • All apartments are spacious and feature a balcony

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ホテル所在地

The Sebel Sydney Chatswood

37 Victor Street
2067 CHATSWOOD
Australia

GPS:-33.797508, 151.182532

電話番号
ファックス +61 2 9411 6177

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙

朝食

非契約写真

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.5/5  539 件のレビュー

トリップアドバイザーの評価  3.5/5  383 件のレビュー

快適な滞在

お客さまの声 4.0/5

匿名 ビジネス - 確認済みレビュー すべて

ショッピングセンター前で便利。調理器具・ナイフスプーン等も揃っている。ただ、ナイフ・スプーン・鍋が洗われずにしまわれていたのは残念(1301号室2/Decチェックイン時)。

Dear Masafumi K., Thank you for taking the time to share your feedback regarding your recent stay at The Sebel Chatswood. I’m glad to hear that you found our location convenient and well-equipped with cooking utensils and amenities. However, I deeply apologize for the oversight in ensuring the cleanliness of the knives, spoons, and cookware provided in your room upon your arrival. This is not the standard of service we aim to provide, and I appreciate you bringing this matter to our attention. Please be assured that your feedback has been shared with our housekeeping team to ensure this does not occur in the future. Your satisfaction is very important to us, and we truly value your comments. We hope to welcome you back again soon and provide you with an improved experience. Warm regards, The Sebel Chatswood

Avoid.

トリップアドバイザーの評価 1.0/5

AussieCoight ビジネス - トリップアドバイザー認証口コミ

Absolutely horrid hotel. Run down, poorly maintained and poorly cleaned. Big black hair and a chunk of something orange on my clean towel, the pillows were small and hard, zero hot water in the morning, the worlds most complicated and long check in process I’ve ever experienced.. I could keep going but this place has exhausted me. Never again. Would rather sleep on the Gaza Strip.

Great location, if you can overlook the run down facilities

トリップアドバイザーの評価 4.0/5

Rebecca S ファミリー - トリップアドバイザー認証口コミ

I would agree with other reviewers, the Sebel is in an excellent location and service is excellent. However, the facilities are exceptionally run down, carpet worn, paint peeling off, tiles almost falling off bathroom wall, pool tiles broken and cracked. We were very fortunate to have an upgrade from a two bedroom apartment, to a three bedroom apartment, the views from the balcony are stunning. The room had two bathrooms, full kitchen, dining room and lounge. Showers were pretty bad, small, dirty, and water pressure was really bad. Again the location is this selling point, with Westfield at your door and a short walk to the train station. I feel sorry for the staff at Sebel who have to work extra hard for a very run down establishment.

Comfortable but vastly misrepresented in advertising

トリップアドバイザーの評価 3.0/5

sarahlS919ZX トリップアドバイザー認証口コミ

We stayed as a family of four after booking directly through the All Accor website. Elements of the room inclusions stated on the website were absolutely not provided, such as there was no coffee machine, no ice maker, certainly no pay tv or anything other than free to air, and no mini-bar. These were not an issue to us, but they should not state that this is part of the room when it is not. It also provided the option to pay more for breakfast being included. When we checked in, we were offered a paper bag with some cereal as the breakfast. I said no, that's not what a reasonable person expects from an included breakfast at a hotel. Even if it was what they did usually, this should be very clearly stated in the website so you can make an educated decision about whether to pay extra for it. I did not accept the bag, and requested a partial refund of the extra cost I had paid. The manager on duty said he understood and I did not take possession of the bag at any time. He said he would chase up my request for the refund of the breakfast, but after reminding him as I checked out, and after sending an email requesting this to the hotel manager, I have heard nothing. The room itself was tidy and comfortable. We had a two bedroom apartment. Apparently there was a pool, but no information was provided at any time about this. I found it on level 7, but we did not use it. I believe there should have been a gym somewhere, based on the advertising, but I have no idea where this might have been. Again, absolutely no facilities information was provided to us - nothing in the room, and no information communicated on check-in. No cleaning materials supplied such as a broom, toilet brush, dustpan and shovel, so you cannot easily tidy up after yourself, and there is no housekeeping supplied (we were not there for a full week, I believe it occurs after that). One used toilet roll was available, and we had to go and request more to last us through the visit. A single bin liner was provided in the bin, so we had to ask for more of those as well, so that we could actually keep our room cleaned. We did not use the oven, and the area around the stovetop was quite greasy. Minor complaints regarding cleanliness, dissatisfaction with misrepresentation of the booking, but overall, a very good location and room. I will be much happier when they refund me the extra amount I paid, but I have also requested they update the website listing so more people are not misled into ordering something that is not what they expected. There is pretty much no service provided at all, and this is not a 4 1/2 star hotel. I would suggest it should be updated to a 2 star hotel. Honestly, it does not exceed above-average accommodation needs, it does not actually meet them. It really is a budget and comfortable accommodation that meets purpose, but there is no service at all.

Somewhat Tired

トリップアドバイザーの評価 3.0/5

Neil W ファミリー - トリップアドバイザー認証口コミ

It has been 5 years since we stayed at the Sebel. The experience this time was somewhat disappointing- the room was very “tired” - lots of marks and chips and loose items and appliances- my son had to fix all of the toilet roll holders. There was a gas leak in the kitchen and no instructions on how to work the oven. The shower was awful - getting a reasonable temperature each time was a skill that was learned over the week - it was a very fine line between freezing cold and dangerously hot! Having said that, the bed was very comfortable and lots of space. The location is fantastic and the parking is easy. I think there will have to be some form of refurbishment or upgrade as the experience this time would make us think again the next time we need a Sydney base.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 149 件のレビュー 3.4/10 設備
  • 72 件のレビュー 3.2/10 料理

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周辺の他の施設

Chatswoodのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。