Mantra Chatswood 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 592 件のレビュー

Mantra Chatswood - Image 1
Mantra Chatswood - Image 2
Mantra Chatswood - Image 3
Mantra Chatswood - Image 4
10 Brown Street, 2067 CHATSWOOD, Australia

説明

ホテルのその他の情報

  • Dive into our 12 metre heated pool and relax in the spa

  • High speed wireless internet

  • Keep up your regular workout morning, afternoon or evening with out fully-equipped gymnasium

  • Get busy with modern conference and meeting facilities on-site

  • Enjoy the warm comfort of our sauna and steam room

当ホテルの客室

ワンルーム

Studio

  • 2 人/最大
  • 33 m² / 355 sq ft
  • 寝具 1 x キングサイズベッド

ホテル所在地

Mantra Chatswood

10 Brown Street
2067 CHATSWOOD
Australia

GPS:-33.796274, 151.179992

電話番号
ファックス +61 2 9406 5599

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • フィットネスセンター
  • Wifi
  • エアコン
  • 会議室
  • 全館禁煙

プール

In town for business or leisure? Mantra Chatswood makes it easy for you to keep fit. Try out our 12 metre heated pool and relax in the spa.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  592 件のレビュー

トリップアドバイザーの評価  3.5/5  1,311 件のレビュー

An honest review.

トリップアドバイザーの評価 1.0/5

Ben O ビジネス - トリップアドバイザー認証口コミ

Clearly the feedback provided in past posts hasn’t been acted upon and they don’t really care. I now read the responses with the standard ‘well do better, blah blah…’. Forget it. It’s just copy and paste. On entry to the room, there was a smell of old socks. It’s evident that their policy of ‘no housekeeping’ contributes to this. I only discovered this after returning from a day out on business to find towels not replenished. I’m tidy and don’t go to a hotel expecting to be cleaned after, but towels ? Where else do they go ? If I knew there was no housekeeping I wouldn’t have left them in the bathtub to be changed. No recognition of platinum status. No room upgrade. No ability to use welcome drink vouchers (which Accor pride themselves on). I do expect a response of ‘ you got a small bottle of wine?’…. as an Accor member, that’s given, as well as the drinks at the bar - It’s all part of the Accor experience. Oh and No breakfast… restaurant is closed for good. Wasn’t told that one either… When you’re a loyal Accor member, more is expected. I stayed at an ibis styles the week prior and that was a dream compared to this one.

Dear Ben O Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We truly value input from our loyal Accor members and sincerely apologize that your experience did not meet your expectations or the standards we strive to provide. Your loyalty as a Platinum member is greatly appreciated, and at Mantra, we make every effort to ensure our loyalty members feel recognized and valued. However, room upgrade is unfortunately subject to availability, and the welcome drink options vary depending on the property. However, we will review our current welcome drink offerings to better options to our loyalty guests. We regret that our housekeeping policy and the closure of our restaurant were not clearly communicated. Our housekeeping service and in-room amenities are available upon request, and our team is always happy to provide extra amenities as needed. We understand your frustration regarding the restaurant closure. This decision was made due to business reasons, and the restaurant will remain closed until further notice. We have updated the ALL app and our website to ensure this information is communicated clearly to all guests. We understand your disappointment, and it is disheartening to hear that these aspects of your stay fell short. Please rest assured that we are taking your feedback seriously and will follow up with our team to address these concerns comprehensively. Thank you once again for bringing this to our attention. I hope we will have the opportunity to provide you with the exceptional stay you deserve on your next visit. Warm regards Jasper Chiu Operation Manager

Nice one bedroom

トリップアドバイザーの評価 4.0/5

TrueTraveller101 Solo travel - トリップアドバイザー認証口コミ

I booked a one bedroom with full kitchen and washer and dryer. My room was a big corner one bedroom. Room is not serviced during my 4 nights stay but that is ok. Reception is nice. I also got an early check in and a bottle of wine as recognition of Accor Plus member.

Dear True Traveller101 Thank you for your feedback. It is lovely to hear that you enjoy your stay in Mantra Chatswood. Your kind word serves a motivation to our team, and we hope we are welcoming you back in the near future. Best regards Jasper Chiu Operation Manager

Easy As!

トリップアドバイザーの評価 4.0/5

Jeff M トリップアドバイザー認証口コミ

Clean and tidy close to Chatswood business, shops and train. Amenities such as laundry in apartment very handy. Could be more attentive to ongoing needs for longer stays such as towel and sheets refresh. A little more engagement from staff could help. Otherwise, a great stay.

hi Jeff We very much appreciate your comments regarding your stay at the Mantra Chatswood. It is great to hear you enjoy your stay and it is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jasper Chiu Operation Manager

10 hours was enough

トリップアドバイザーの評価 2.0/5

Natalie H トリップアドバイザー認証口コミ

Very disappointing, it was cheap but I expected it to be a better standard. Was fine for a 10hour stopover, but I definitely wouldn’t stay here again! Lots of mould in the bathroom, probably because the exhaust fan didn’t work. No bins. No tissues. Dryer didn’t work. Only 1 bowl. Mismatched everything else. Grubby furniture.

Hi K8798WONatalieh Thank you for your feedback. It is disheartening to hear that we didn’t meet your expectations, especially regarding cleanliness and amenities. We apologize for the housekeeping oversight. Our team definitely look into the problems with the bathroom fan, dryer, and the missing items to ensure they’re addressed promptly. Your feedback is invaluable in helping us improve and appreciate you bringing these issues to our attention. We hope we can welcome you back and showcase our usual high standard for your next stay

Great location.

トリップアドバイザーの評価 5.0/5

TnT42 トリップアドバイザー認証口コミ

Large clean rooms, easy access to public transport and good restaurants nearby. Parking reasonable. Good amenities. Love the kitchen inclusion. A little noisy based on footpath dining but that settled early. Have stayed before and will stay again.

Hi TnT42 Thank you for your feedback! We are delighted you enjoyed the spacious, clean rooms and the convenient location near public transport and restaurants. It is great to hear you appreciated the amenities and the kitchen. We are sorry about the noise but glad it settled down. We look forward to having you stay with us again. Thanks for your continued support!

との提携 TripAdvisor

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周辺の他の施設

Chatswoodのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。