Mantra Chatswood 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 574 件のレビュー

Mantra Chatswood - Image 1
Mantra Chatswood - Image 2
Mantra Chatswood - Image 3
Mantra Chatswood - Image 4
10 Brown Street, 2067 CHATSWOOD, オーストラリア

説明

ホテルのその他の情報

  • Dive into our 12 metre heated pool and relax in the spa

  • High speed wireless internet

  • Keep up your regular workout morning, afternoon or evening with out fully-equipped gymnasium

  • Get busy with modern conference and meeting facilities on-site

  • Enjoy the warm comfort of our sauna and steam room

当ホテルの客室

ワンルーム

Studio

  • 2 人/最大
  • 33 m² / 355 sq ft
  • 寝具 1 x キングサイズベッド
空室状況を見る

ホテル所在地

Mantra Chatswood

10 Brown Street
2067 CHATSWOOD
オーストラリア

GPS:-33.796274, 151.179992

電話番号
ファックス +61 2 9406 5599

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • フィットネスセンター
  • Wifi
  • エアコン
  • 全館禁煙

プール

In town for business or leisure? Mantra Chatswood makes it easy for you to keep fit. Try out our 12 metre heated pool and relax in the spa.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  574 件のレビュー

お客さまの声 3.0/5

Takashi T. 一人 - 確認済みレビュー すべて

何度もステイしている、友達の近くの立地は好いが、今回はリフトが3機のうち2機故障、 4日のステイでタオルの交換なし

Dear T., Thank you for taking the time to share your feedback and for choosing to stay with us again. We truly appreciate your loyalty and are pleased to hear that you continue to enjoy our convenient location. We sincerely apologise for the inconvenience caused by the lift outages during your stay. We understand how frustrating this would have been, especially over several days, and we appreciate your patience while these issues were being addressed. Regarding the towel service, we would like to kindly clarify that for stays of fewer than seven nights, rooms are placed on a light service upon request. This is part of Accor’s sustainability initiative aimed at reducing our carbon footprint through responsible water and energy usage. That said, fresh towels and servicing are always available upon request, and our team is more than happy to assist at any time. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more seamless and comfortable experience in the future. warm regards, Mantra Chatswood Team

お客さまの声 2.5/5

Hirotaka Y. カップル - 確認済みレビュー すべて

・立地など 　Chatwood駅より数分でとても良い立地にあるホテル。 　夜間は人が少ないが、駅近のため比較的安全と感じる。 　また、駅からホテルまでの途中にセブンイレブンもあり買い物も問題がなし。 　ショッピングモールも近いため買い物も比較的簡単に行える。 ・部屋 　家電が備え付けのため、長期滞在向けと思われる。 　シャワールームはガラス仕切りが短く、浴槽外まで水が飛ぶため機能していない。　 　コンセントはたくさんあるが、USBジャックは２箇所しかないため準備必要。 　２箇所のうち、１箇所は壊れており通電しなかった。 ・その他 　エレベーターが工事中のため少々不便。 　受付(夜間男性)の対応が悪い。 　受付(昼間、夕方女性)の対応はとても良く感じがいい。

Dear Hirotaka, Thank you very much for taking the time to share such detailed feedback about your stay with us. We are truly pleased to hear that you found our hotel to be in a very convenient location, just a few minutes from Chatswood Station, with easy access to nearby shopping centres and a convenience store along the way. It is also reassuring to know that you felt relatively safe in the area, even during the evening hours. At the same time, we sincerely apologise for the inconveniences you experienced during your stay. We are sorry to hear about the shower glass partition not functioning effectively and the issues with the USB charging ports. Your comments have been carefully noted and will be shared with our maintenance team so these matters can be reviewed and improved. We also apologise for the inconvenience caused by the ongoing elevator works and truly appreciate your patience during this time. Most importantly, we are very sorry to learn about your experience with the night-time male front desk staff member. This is certainly not the standard of service we aim to provide. Your feedback has been taken seriously and will be addressed with our management team to ensure a more consistent and welcoming level of service across all shifts. We are, however, grateful for your kind words regarding our daytime and evening female front desk staff, and we will be sure to share your compliments with them. Thank you again for your honest and valuable feedback. We genuinely appreciate it, as it helps us improve. We hope to have the opportunity to welcome you back in the future and provide you with a much more comfortable and positive experience. Kind regards, Mantra Chatswood Team

お客さまの声 4.5/5

Yuki H. ファミリー - 確認済みレビュー すべて

最初は洗濯機のないお部屋でしたが、フロントの方に尋ねると翌日洗濯機付きのお部屋へ変更してくださりありがたかったです。フロントの方が時間帯によっては不在だったりしていましたが、駅からも近く便利に快適に過ごせました。

Dear Yuki, Thank you very much for your kind feedback. We’re delighted to hear that we were able to assist with moving you to a room with a washing machine and that you found the location convenient. We also appreciate your understanding regarding our front desk availability at certain times. It was a pleasure having you stay with us, and we hope to welcome you back in the future! Kind regards, Mantra Chatswood Team

立地申し分なし、清潔感不足、掃除はしなくてもタオルくらいは毎日フレッシュに

お客さまの声 3.0/5

立. 一人 - 確認済みレビュー すべて

50点、立地のみが泊まる理由、人手不足かサービスは改善余地あり。 受付に居ない時間あり、タオルをいちいち受付に、またトイレのペーパーも。 ベランダに工事の汚物はずっと汚いまま

その他のウェブユーザーの評価

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