ホテル プルマン キー グランド シドニー ハーバー 5 つ星

Came down from country NSW to see a show with family. Location first rate, service first class, room furnishings just looking a little tired, but we had a great time and my grandson especially enjoyed the pool. When we arrived several electrical circuits in our suite were not functioning due to a tripped fuse/switch, rectified immediately upon reporting to reception.

Check-in was easy and handled well by the efficient staff. We then went up to our room which was spacious, very well appointed but the carpet and furnishings were starting to show their age. The suite contained a laundry (washer and dryer), fully furnished kitchen and well stocked bar frig. Lounge area and a separate bedroom (also a work desk) bathroom with shower and spa bath complete with toiletries etc. Plenty of cupboard space, guest bathrobes and slippers. Breakfast in the dining room was delightful - overlooking Circular Quay and the Harbor Bridge -a beautiful outlook first thing in the morning. All in all our stay was most enjoyable and the staff were very pleasant and efficient. Would stay there again without hesitation.

My partner and I stayed here for a night with our 6 month old to celebrate 10 years together. We booked the 1 bedroom Harbour view apartment and loved it. The rooms are spacious and have everything you need. Balcony had views of the Harbour Bridge and the ferries. Pool was nice and location is great. There is also access to Circular Quay from the property without having to go via Macquarie St. We will hopefully be back.

We stayed here on a great rate we had a lovely one bedroom apartment overlooking the park. It was lovely apart from the fact that all our emails etc said it was a king size bed and its was not it was a queen or double bed so we had a very uncomfortable sleep as we are big people and need a king size bed. I emailed management on our return about this but received no reply which was very disappointing. Don't think we will stay there again because of this. the other staff on reception were great

Our stay was beautiful we enjoyed the food, view and swimming pool was amazing , the staff was very friendly and helpful, room service was fast and friendly, we thank you for your service, looking forward to stay again in the future

This motel was perfect for our first weekend away this year. Great location and service and our room was perfect. We had a wonderful view of the harbour and bridge just the ferry’s did wake us up in the morning.

Our room had a balcony with a sensational view over the quay however the room was not clean. There was a really suspect stain on the carpet next to the bed, some weird deposit on the wall of the bathroom and glass on the balcony. Unfortunately I did not notice any of this on the evening I checked in as I was very tired. The following morning I brought it to management's attention and it would appear they knew about the carpet. To be fair they did offer to change rooms but we just wanted it cleaned. This did not happen. We threw a towel over it and stepped around it. Our choice but I don't understand why this room was even given to us in the first place. We are gold Accor members and that made no difference. Further we requested a late checkout and when pushed they gave us till 1pm however we had "security" knocking on our door at midday to question why we had not vacated the room. All in all the balcony with the great view wouldn't be enough to get me back.

Good property but no breakfast during the week first apartment was not renovated which was a surprise as the first time I stayed there the same room I paid for the same price was brilliantly renovated the second time I stayed there the room was old with old carpet and smaller TV which was totally different to my first experience

We stayed for 2 nights at the Quay Grand last week and were very pleased with our choice. Although our harbour view room was still one of the rooms to be upgraded and was quite shabby in parts our overall expectations were more than met. With a wonderful view, decent sized balcony and very well laid out room, we were very happy with our choice. In a front row position on Circular Quay how much time do you need to spend in your room? Disappointed about no breakfast service and the restaurant being closed but under the present restrictions we understood the decision. The downside was the Hacienda bar. We went there for an afternoon drink last Sunday and were confronted by a loud noisy atmosphere. Although there was a scan sign in at the door there was no one policing it and people just walked in and out. When we arrived at about 5.30 we were told we would only be allowed in for one drink as last drinks were being served. While we were finishing our "last drink" we observed several large groups still being served. Also there was no policing of people staying in their seats. I assume that the Hacienda would be on a separate lease, but it would be better for the hotel to have their own bar area. But overall we enjoyed our stay and would compliment all the staff we met with their professionalism and service.

Beautiful view as expected. Well set out apartment. Valet parking went smoothly. Location unbeatable. Only negative was that breakfast area was too cold! All in all and exceptional property, have booked again for later this year.

SO before check in i had advised that it was my 50th Birthday during my stay. I am a gold member and subject to room availability an upgrade is applicable, I have never had to ask before, but as I was assigned to the garden view room I did ask if we had received an upgrade, she checked on the computer and there was no available rooms for the first night but was on the 2nd and 3rd night, so I checked that's complimentary being a gold member? She looked at me and said "there is no room upgrades on your status level. so If you want an upgrade the fee of $200 per night applies" I replied to look at the Accor site and look it up, which she did a search on there website and said "oh my mistake you are eligible for a complimentary room upgrade when available. But again nothing for tonight and we will see what we can do for tomorrow. I then replied if I had of known this I would have stayed at the Pier one where I would have got upgraded to a harbour suite with Balcony. She was then able to confirm that we would get an upgrade for the 2nd and 3rd night. Now heres where it gets interesting! I came back to the room and had my evening cigarette out on the balcony before bed - now I know its non smoking inside so I smoke a nicotine free E-Cigarette outside when in this situation, the following morning I went down to reception and said we were going out for the day and that we were getting our room upgraded, the man on reception looked down at me and said - you were smoking on the balcony last night - the lady who lives upstairs has severe allergies and she almost got rushed to hospital last night. THE HOTEL IS NON SMOKING, I replied I was never told the hotel was non smoking on check in - normally when outside there will be a sign or sticker if they are really strict. its also on my profile that I prefer a smoking room, so if you have someone checking in who is a smoker and then someone who lives above the hotel would you not tell the guest the whole hotel is NON smoking - including the balconies. I was treated like such garbage by this manager that my partner couldn't believe the way I was being treated - he said did you commit murder because that's the way he spoke to you, it totally ruined my 50th Birthday stay, every time I walked through the lobby I dreaded running into that man again. PS the dirty socks left behind was by previous guests was disgusting. The cake given by the hotel was also not transferred to the new room. Ruth at reception was lovely though!

Friends for over 30 years a great get together The view was amazing and service was fantastic the whole experience was amazing. Will definitely be staying there again. The restaurants surrounding was good. And the Bar was beautiful. ❤️👌🏿🍷🥃🥂🍾

Staff were super friendly. The room -deluxe 1 bdr harbour view, was stunning! We got surprise chocolates and champagne sent up to the room for my bday. The staff went above and beyond. Best birthday ever!

Fantastic room (501)- clean, great views Hotel very central to everything in the city ie ferry,tram,train also bars and restaurants Staff friendly and efficient Booking 2 nights in November for birthday celebrations

The room was great (renovated one) and the food quality was good. Our Botanical Garden room was great. Much better than expected. Unfortunately the service was quite poor on many levels. Breakfast was served in the bar. Low foot stools as seating and bar tables. Very uncomfortable. I can't see why breakfast wasn't served in the restaurant on proper chairs and tables. We have been charged for items we haven't purchased and on several occasions. New charges keep appearing on our credit cards even 2 days after we checked out. I'm about query some of these stray bottles of wine, vodka and breakfast charges. Great stay, however, it puts a bad taste in your mouth when the hotel has free run of your credit card and charges all sorts of items to it.