ザ シーベル キー ウエスト スイート シドニー 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,226 件のレビュー

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98 Gloucester Street, The Rocks, 2000 シドニー, オーストラリア

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ホテルのその他の情報

  • プール、スパ、サウナ、ジム、サンデッキを備えたレクリエーションデッキからシドニー港の素晴らしい眺めがお楽しみいただけます

  • レストラン & バー「ハリントン」

  • インターネットアクセス

  • すべてのアパートメントルームは、独立したリビング / ダイニングエリアを擁しています

  • アパートメントルームからは市街またはシドニー港の眺めをお楽しみいただけます

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ホテル所在地

ザ シーベル キー ウエスト スイート シドニー

98 Gloucester Street, The Rocks
2000 シドニー
オーストラリア

GPS:-33.861564, 151.206993

電話番号
ファックス +61 2 9240 6060

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

THE QUARTIER BISTRO & BAR

カルティエ・ビストロ＆バーは、朝食: 毎日 7:00～10:00、昼食: 木曜日～日曜日12:00～14:00、夕食: 火曜日～土曜日 17:00～21:00 にオープンしています。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,226 件のレビュー

トリップアドバイザーの評価  4.5/5  1,794 件のレビュー

Noisy and Outdated Rooms

トリップアドバイザーの評価 1.0/5

Matt L トリップアドバイザー認証口コミ

Plenty of better options for the same price elsewhere. Booked a 10 day extended stay at the Sebel Quay Suites which boasted 'Newly Refurbished' rooms. Upon checking in, the first thing I noticed is the musky smell of stale air as well as how hot and humid the room is. Not a pleasant experience to walk into after a long flight and checking in. This is not what I expect when I book a 'Newly Refurbished' room for $500 per night. Attempting to remove the musky smell, I turned on the air conditioner which resulted in a constant disturbing rumbling noise, as well as the plumbing in the walls sounding like you've booked a trip to the Niagara Falls. After one night I expressed my disappointment to the staff as I could not sleep with the excess noise and had paid over $5000 which was mandatory to be paid in full before checking in. They told me there is no refunds, just deal with it. Despite forfeiting $5000, I checked out after 1 night of terrible sleep and found much better accomodation elsewhere and for a cheaper price.

Dear Mr Lander, Thank you for taking the time to provide detailed feedback about your recent stay at Sebel Quay West Suites. We are truly sorry to hear that your experience in room 1208 did not meet your expectations. We sincerely apologise for the issues you encountered, including the air conditioning and musky smell in the room. It is disappointing to hear about your experience because this apartment is in fact one of our refurbished apartment with a partial Harbour Bridge view. After investigating further with my team, I have noted that once you have expressed your disappointment with the room, they have offered you a room move which was declined. Also our manager on duty has offered you to keep the remaining nights of your reservation as a credit for future use, valid for a year. This decision has been made as a gesture of goodwill and considering the issues you have experienced because you have booked your room on a Prepaid rate which clearly states it is non-refundable and non-cancellable. These Prepaid rates are cheaper than Flexible rates where you can cancel the booking up to 6pm the day before of your arrival and are fully refundable. Your feedback is invaluable in helping us improve, and we hope to welcome you back in the future to utilise your credit on file and to experience a refreshed and improved stay. Kind regards, James Ferguson General Manager

Outstanding in all respects

トリップアドバイザーの評価 5.0/5

DoctorM トリップアドバイザー認証口コミ

We had the great pleasure to stay in a one bedroom apartment for six nights at the Sebel Quay West in Sydney. This building is in a prime location between the Shangri-La and Four Seasons Hotels in the Rocks section of the city. The 'tap-on, tap off' city tram system runs just a block away on George Street, while the bars and restaurants of The Rocks neighborhood are within walking distance. The view from our room's balcony was mesmerizing. We were treated to the Harbor Bridge, a new cruise ship every day at the pier (they typically arrive a 5am and depart about 6pm), the constant bustle of ferries at Circular Quay, and a stunning view of the Opera House. And don't forget about seeing the large flying fox bats in search of fruit every evening at sunset. Our 11th floor room was comfortable, modern, and efficient. We found the full kitchen to be well stocked with pots, pans, and utensils that made it easy to bring back 'left overs' or buy local fruits at "Paddy's Market". But somehow, we need to buy our own paper towels to cleaning up spills. We can't overstate the convivence of have a washer and dryer in the apartment on a multi-week overseas trip. The daily breakfast in the small hotel restaurant was delightful. A small buffet offered yogurt, cereals, crossiants, fruit, and juices. But you could order a hearty warm breakfast at no extra charge Highly, highly recommended.

Dear DoctorM, We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney and it is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is pleasing to read you were able to enjoy facilities provided in the room and we need to agree the views from the property are mesmerising. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Ferguson General Manager

Fantastic stay in 2 bedroom apartment with stunning waterfront wharf views.

トリップアドバイザーの評価 5.0/5

Riverview2018 Couples - トリップアドバイザー認証口コミ

Stunning 2 bedroom apartment with waterfront wharf view from balcony. Great facilities on site , pool , gym, Woolworths supermarket only 5 mins walk away. Kitchenette so well equipped , with separate utility area for washing clothes in apartment. Master king bedroom is huge with walk in dressing room and large ensuite shower. Second double bedroom has ceiling to floor window views of waterfront/ wharf area , and we were on 11 th floor so views were just outstanding. Lifts to all floors and recycling areas on each floor too. We liked the secure under cover car park attached to building , with key gob access to lift barrier at entrance , helpful you could access internally straight from the apartments. Highly recommend Waterfront Wharf Apartments we will be back.

Perfect location for cruises

トリップアドバイザーの評価 5.0/5

tiger96_nz Couples - トリップアドバイザー認証口コミ

This hotel is in the perfect location for anyone who is cruising out of circular quay and has all the amenities you could need including a laundry. We are already booked to come back in January 2026 due to this trip we have just done. The apartment was HUGE and definitely felt like home away from home ….

Facilities & room exceptional but billing errors spoiled our stay

トリップアドバイザーの評価 3.0/5

Robert C Couples - トリップアドバイザー認証口コミ

Outstanding room & attentive staff. But my credit card charged twice for pre-paid stay due to multiple hotel errors! Stress to get refund & had to extend my credit. Hotel manager Nick Lam did not address my concerns or follow-up on staff training. I shall be very wary of Sebel in future.

Dear Dr. Colvin, Thank you for sharing your recent experience of the Sebel Quay West Sydney Suites. Whilst I am pleased to hear that the staff provided you with exceptional service and that you have enjoyed our beautiful apartments, I am so sorry for the situation with a double payment on your credit card and the lack of follow up from our team. I have asked our front office manager to investigate further and reach out to you directly in this regards. I also would like to assure you that your feedback is very important for us and relevant training has been arranged for team members to avoid such cases in the future. We hope to get a chance to welcome you back to our hotel and provide you with a better experience. Kind regards, James Ferguson General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,286 件のレビュー 9.7/10 ロケーション
  • 2,052 件のレビュー 8.3/10 客室
  • 1,235 件のレビュー 8.5/10 サービス
  • 86 件のレビュー 2/10 インターネット
  • 659 件のレビュー 7.8/10 快適さ
  • 471 件のレビュー 5.8/10 清潔さ
  • 275 件のレビュー 8.4/10 プール
  • 212 件のレビュー 7.4/10 朝食

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シドニーのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。