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ザ シーベル キー ウエスト スイート シドニー 5 つ星

お客さまの声 4.5/5 5,157 件のレビュー

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ザ シーベル キー ウエスト スイート シドニー
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このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

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チェックインは14h00からです

チェックアウトは10h00です

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  • エアコン
  • SYDNEY INTL AIRPORT 有料サービス
  • フロントデスクは24時間対応しています
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ホテル所在地

ザ シーベル キー ウエスト スイート シドニー

98 Gloucester Street
The Rocks
2000 シドニー
オーストラリア

電話番号: +61292406000

ファックス: (+61)292406060

チェックインは14h00からです

チェックアウトは10h00です

  • 飛行機で

    SYDNEY INTL AIRPORT 17.4km / 10.81 マイル - シャトルバス有料

  • 電車で

    CIRCULAR QUAY 0.8km / 0.5 マイル

当ホテルの客室

シドニー中心部にありながら1ベッドルームと2ベッドルームのスイートが充実した当ホテルは、ビジネスでご利用のお客様にもレジャーでご利用のお客様にも第2の我が家のようなすばらしい滞在経験をお約束します。 設備の充実したキッチン、ランドリー設備、独立したラウンジ/ダイニングエリア、モダンな高級バスルーム、独立したベッドルームなど、おくつろぎに欠かせないすべてを揃えた極上のホテルで、シドニー港の景色や見事なスカイラインを眺めながら素敵な滞在をご満喫ください。

レストランとバー

THE QUARTIER BISTRO & BAR

お料理の種類: フランス料理

キーウェストスイーツシドニーホテル(Quay West Suites Sydney hotel)の中2階にあるレストラン「ハリントン」では、ゆったりとしたディナータイムをお楽しみいただけます。朝食とディナーに最適な優雅な料理を、カジュアルな雰囲気の中でお召し上がりください。

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  • 金曜日 閉まっている
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The Quartier Bar

Adjacent to The Quartier Restaurant

非契約写真

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確認済みレビュー アコーホテルズ 4.5/5

5,157 件のレビュー

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トリップアドバイザーの評価 4.5/5

1,680 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

I would usually rate this property higher, but…

トリップアドバイザーの評価 3.0/5

jamespetch2021 21/07/2021 トリップアドバイザー認証口コミ

I was disappointed when discovering that we had been put on a floor with the all the neighbouring rooms undergoing construction/refurbishment. As a Gold Accor Member, I don’t think that was a very good decision.

Dear jamespetch2021, Thank you for your review and feedback following your stay with us at The Sebel Quay West Suites Sydney. In our most recent completed stage of our Refurbishment Project, we had rooms on a number of floors throughout the building. We apologise the room selected for you disrupted your comfort and that you were still impacted by the construction taking place. We very much value you and your commitment to AccorHotels as a Gold Accor member, and look forward to welcoming you back again to the hotel in the very near future. Kind Regards, James Ferguson General Manager

Good location

トリップアドバイザーの評価 3.0/5

Don G 17/04/2021 トリップアドバイザー認証口コミ

Good location. Close to light rail, ferry terminals and train station. We booked two rooms for our stay. A three night stay for our friends and a room for ourselves for four nights. Our friends got a refurbished room and unfortunately we got an old unfurnished room with a very noisy air conditioner. I will add here that we had booked a refurbished room. On arrival to the room we immediately complained about the the aircon issue and the state of the room with indifference from the front desk staff member who did not offer a new room. Only after insisting firmly were we offered a new room which was refurbished and in excellent condition. The rest of our stay was without issue. All other staff were helpful and polite. On check out we spoke the the manager and felt that our issues has been acknowledged and heard. If your booking a stay here you won’t be disappointed. Make sure you ensure in writing that you have a refurbished room.

Dear Don G, Thank you fir your review and feedback following your stay with us at the Sebel Quay West Suites Sydney. We are pleased your issue was able to rectified immediately and we apologise for the confusion over the room you were checked into initially. The team and I look forward to seeing you again soon for another enjoyable visit. Kind Regards, James Ferguson General Manager

A quality place to stay

トリップアドバイザーの評価 5.0/5

Passport05524825391 14/04/2021 トリップアドバイザー認証口コミ

The location and quality of the Sebel Quay West Suites is beyond question. Our spectacular three bedroom suite over looking the Harbour Bridge, Opera House and the greater Eastern Harbour was stunning. The staff were excellent and the service is what we have come to expect at this hotel. the location is perfect for any stay in Sydney.

Dear Passport05524825391, Thank you for your feedback following your stay with us at The Sebel Quay West Suites Sydney. We are honoured by your great feedback and pleased every aspect of your stay was enjoyed. The team and I hope to see you return to us again in the near future and we look forward to welcoming you back then. Kind Regards, James Ferguson General Manager

Wonderful staycation in Sydney

トリップアドバイザーの評価 5.0/5

vs1602 01/04/2021 トリップアドバイザー認証口コミ

The whole family had a wonderful weekend away. We had 3 x 1 bedroom apartments and enjoyed the facilities on offer, the apartments were clean and spacious, the staff were exceptional and the dining experience was great. All in a great location on Sydney Harbour. Highly recommended a stay at The Sebel Quay West.

Dear Curious511018, Thank you for your great review and choosing to stay with us at the Sebel Quay West Suites Sydney for your group booking. We are pleased you all enjoyed your rooms and the time together. We look forward to welcoming you back again in the very near future. Kind Regards, James Ferguson General Manager

Great weekend inspite of the Rain

トリップアドバイザーの評価 5.0/5

tinlids 25/03/2021 トリップアドバイザー認証口コミ

From the time we arrived until the time that we left, we felt all the staff were friendly and accommodating. The view from our room of the harbour was spectacular. Our weekend was full of torrential rain all weekend however this did not stop us from utilising the pool and spa area. We dined in the restaurant and had breakfast each morning and each meal was tasty. We also enjoyed our time in the bar.

Dar tinlids, Thank you for your review and outstanding comments on the service you received from the team during yoour stay at The Sebel Quay West Suites Sydney. We appreciate your feedback and hope to see you return soon to stay in the very near future. Kind Regards, James Ferguson General Manager

3 Bedroom Penthouse

トリップアドバイザーの評価 4.0/5

stsakmakis 17/03/2021 トリップアドバイザー認証口コミ

Overall hotel in perfect location within walking distance to the harbour. Staff were friendly and attended our needs. However we stayed in the 3 bedroom penthouse and furniture is quite outdated and needs replacing. Room was huge spacious with amazing views of the harbour with old furniture. Room definitely needs an upgrade.

Dear stsakmakis, Thank you for your review and choosing to stay with us at The Sebel Quay West Suites Sydney for your recent visit to the area. We are pleased to advise that the 3 bedroom Penthouse is scheduled to be refurbished in May this year and we hope you will look to reserve this again when you are travelling to the area. Kind Regards, James Ferguson General Manager

Very clean and spacious, high quality hotel

トリップアドバイザーの評価 5.0/5

Plu B 15/03/2021 トリップアドバイザー認証口コミ

This hotel is of a very high quality and our room was extremely clean and modern. The location is good and close to a lot of services. Swimming pool is very nice with magnificent views. Will be staying here again when in Sydney next time.

Dear Plu B, Thank you for your great review and feedback from your stay with us at The Sebel Quay West Suites Sydney. We are pleased to hear our location was perfect for your needs and look forward to welcoming you back again when you are next travelling to the area. Kind Regards, James Ferguson General Manager

Great views and good services

トリップアドバイザーの評価 5.0/5

pchen11 31/01/2021 トリップアドバイザー認証口コミ

We have had one night stayed in The sebel Quay West Suites Sydney during Australian Day. The room has really nice views to the Sydney Harbure Bridge and Opera House. Also the equipements in the room have been renovated. We felt much comfortable. The staffs are freindly and nice.

Dear pchen11, Thank you for providing feedback following your stay with us at The Sebel Quay West Suites Sydney. The team and I are thrilled to read you enjoyed your stay with us over Australia Day and were able to enjoy a newly refurbished rooms. We look forward to welcoming you back again in the near future for another enjoyable visit. Kind Regards, James Ferguson General Manager

Nice property however service was a little lacking

トリップアドバイザーの評価 3.0/5

mrrouter13 28/01/2021 トリップアドバイザー認証口コミ

Everything was fine, location, room price etc however on the second day our ceiling starting leaking (from air con condensation) After calling reception they advised they'd send someone. A maintenance guy arrived, threw some towels over the wet carpet & left. I called reception & advised that I wanted to be moved to another room. They then tried to move us into a smaller room with worse views, despite the hotel being empty. I complained & they upgraded us to a marginally better room. I've stayed at lesser hotels before where I've been offered dinners, great upgrades for any inconvenience, at the sebel they treated us like WE were the inconvenience. Pretty poor service for a supposed 5 star hotel.

Dear mrrouter13, Thank you for providing feedback following your stay with us at The Sebel Quay West Suites Sydney. We apologise for the issues you encountered with your stay and the way in which is was dealt with from the team. Our priority for all our guests is to have an outstanding stay and to handle any issues as seamless as possible and to ensure our guests are comfortable. Your feedback has allowed us the opportunity to retrain the team on some of the areas you have raised. it is our hope you will consider staying with us again when you are next traveling to the area, so we can show you the level of service and standards we uphold. Kind Regards, James Ferguson General Manager

Amazing location ans views

トリップアドバイザーの評価 5.0/5

Amanda K 27/01/2021 トリップアドバイザー認証口コミ

From start to finish this was a great place to stay. Right in the Rocks so walking everywhere was great. Staff attentive and courteous. Suite was nice and spacious, comfortable king bed, great shower, comfortable couch and great views of the Harbour Bridge and Barangaroo. Watching the boats on the harbour was fun- who knew! Kitchen was well supplied if you wanted to cook, but so many choices available we did not need this.

Dear Amanda K, Thank you for your review and feedback following your stay at The Sebel Quay West Suites Sydney. We are pleased every aspect was enjoyed by yourself during your stay from our centralised location to the stunning views in the comfort of your Apartment lounge area. The team and I hope to see you return to us again in the very near future for another enjoyable visit. Kind Regards, James Ferguson General Manager

Harbour Views for Days

トリップアドバイザーの評価 5.0/5

tracymillward 24/01/2021 トリップアドバイザー認証口コミ

From the time we walked into the Sebel we were impressed. All staff were professional and friendly. Our stay was for our 13 year old daughter and her 2 friends, the looks on their faces when we walked into our apartment is something I won't forget. We knew there would be harbour views, but were not expecting the amazing views we had. Also, the staff provided a lovely card and sweets for her birthday which she was very excited about. I would definitely recommend.

Dear tracymillward, Thank you for your review and choosing to stay with us at The Sebel Quay West Suites Sydney for your recent visit to the area. The team and I are pleased you enjoyed your stay and that your daughter and her friends were particularly impressed with the view and that this was a highlight from our stay. Thank you again for choosing to stay with us and we look forward to seeing your return to us again in the near future kind Regards, James Ferguson General Manager

All great except for one thing

トリップアドバイザーの評価 4.0/5

nardcornish 21/01/2021 トリップアドバイザー認証口コミ

I am a person with limited mobility so this apartment was great. Lets start with the most spectacular views. Full dining area, good size kitchen (could do with a coffee machine). 2 smallish bedrooms with king size beds very comfortable, A lounge area and two bathrooms. the shower is a struggle at my size. Now the one thing, the pool is very disabled friendly to get into however you need to walk 25 steps on slippery tiles to get there. this makes absolutely no sense. As a result I wouldn't stay here again. What's the point if I can't use the pool

Dear nardcornish, Thank you for your review and feedback following your recent stay with us at the Sebel Quay West Suites Sydney. We are pleased that your stay was enjoyable and we were able to accommodate all your needs in terms of the room layout and amenities. The team are able to offer further assistance to those with limited availability by accessing a separate area of the Recreation Deck to avoid the steps. The team and I hope to see you return to us again in the very near future. Kind Regards, James Ferguson General Manager

Hospitality at its best

トリップアドバイザーの評価 5.0/5

A3720CYsonia 06/01/2021 トリップアドバイザー認証口コミ

Brilliant stay once again at Sebel with wonderful staff who are motivated to assist at all times. Special mention to Josh, Prakash and Sajal who ensured that our stay was brilliant. We had issues with the dishwasher and the rooms were changed the next day with no issue at all.

Dear A3720CYsonia, Thank you for your review and for choosing to stay with us at The Sebel Quay West Suites Sydney for your recent visit to the area. We truly value the comments and kind words regarding the staff and service received, this has been passed on to those mentioned and will be met with appreciation. It is wonderful to see you had such a great experience with us and that the issue with the dishwasher was noted and we were able to room move you. We look forward to welcoming you and your family back again soon for another enjoyable visit. Kind Regards, James Ferguson General Manager

All Excellent Except for Accidental Double Charging for Suite

トリップアドバイザーの評価 5.0/5

leannecunneen 04/01/2021 トリップアドバイザー認証口コミ

Wonderful experience diminished by being told on check out that Sebel Quay West Accidentally took the almost $1700.00 booking fee TWICE! Not a small sum, this caused a lot of anxiety in relation to becoming seriously overdrawn. At the end of the month with bills due and further travel commitments pending, this was a serious issue for us! A little disappointed it took almost half an hour to see a manager, and from a customer care point of view, felt that our situation wasn't truly appreciated. After discussion with the manager we were given some of the refund by cash and the balance as bank transfer. Unfortunately this put us in a situation where we were carrying a sizeable sum of cash to be deposited at our Building Society, which unfortunately does not have a Sydney Branch. Some places would not take this cash because of COVID, meaning we had to again use the possibly overdrawn account. Also the delay in our ability to deposit the cash delayed fixing up our bank account balance. Stress, stress, stress! We feel as if Sebel's mistake became our problem and they didn't really care about the inconvenience and stress caused. After the service we enjoyed during our stay, we were so disappointed that client satisfaction seemed no longer their goal the moment we checked out. They were not proactive in their assistance. We are still awaiting the promised follow up phone call to check the eft refund all received. Great Service, Terrible Guest Relations!

Dear leannecunneen, Thank you for your review and for your choice to stay with us at The Sebel Quay West Suites Sydney just prior to the New Year. We again profusely apologise for the double charge of accommodation, when you booked and again on arrival. We appreciate the situation this put you in and are glad we were able to provide you a interim solution on the day. The issue that occurred has led us to re training our staff on aspects of our Check in process and this will continue until we are confident all are proficient on the prepayment processes. We again sincerely apologise for this error and do hope you will consider staying with us again should your travels bring you back to the area. Kind Regards, James Ferguson General Manager

Quality

トリップアドバイザーの評価 4.0/5

paulineryan2020 Business - 14/12/2020 トリップアドバイザー認証口コミ

This is a quality property. Older in decor but it has everything you need. Well equipped kitchen including 2 bar fridges! A bathroom that not only has a lovely bath tub but storage! The bedroom is a good size with actual working curtains. The lounge dining area is very comfortable. The location is excellent for a stroll to The Rocks, Circular Quay, the city shops and restaurants. There are plenty in walking distance. The staff are friendly and helpful. The apartment is always spotless when you return. The room service restaurant food is not stunning but it is good quality and very tasty. If you don’t want the four walls of a hotel room for more than a couple of nights and the option to get in a few groceries for breakfast and dinner, this is an excellent option in many ways.

Dear paulineryan2020, Thank you for your review and choosing to stay at The Sebel Quay West for your visit to the area. We are thrilled that every aspect of your stay with us was enjoyed and exceeded your expectations. The team and I look forward to welcoming you back soon for another enjoyable visit. Kind Regards, James Ferguson General Manager

Best Hotel Staycation!!

トリップアドバイザーの評価 5.0/5

taniatuxford 26/11/2020 トリップアドバイザー認証口コミ

We celebrated my partners birthday and had an exceptional stay! Service is outstanding. Breakfast is first class - room service go above and beyond! View can not be between from every window. We can’t wait to return.... SOON.

Dear taniatuxford, Thank you for your great review and feedback from your recent stay with us at The Sebel Quay West Suites Sydney. We are beyond thrilled to read that you had an outstanding 'staycation' with us. Your great comments have been passed on for the team to enjoy and we all look forward to welcoming you and your partner back when you return to us. Kind Regards, James Ferguson General Manager

November City Stay

トリップアドバイザーの評価 5.0/5

Trip313357 26/11/2020 トリップアドバイザー認証口コミ

Amazing spot and we had great views of the harbour, and all the staff were very friendly and helpful to our needs Hotel was within walking distance to loads of restaurants and circular quay The only problem was no food was available on the Sunday night but it is totally understandable with covid rules and regulations

Dear Trip313357, Thank you for your review. We are thrilled you enjoyed your stay with us at The Sebel Quay West and that every aspect of your stay was enjoyed. The team and I look forward to welcoming you back again in the very near future for another great stay. Kind Regards, James Ferguson General Manager

Good location

トリップアドバイザーの評価 4.0/5

liuxuechun18 19/11/2020 トリップアドバイザー認証口コミ

The place was in a great location, close to everything. However it is a bit noisy at times, the room are very close to each other, the privacy is not very good. Otherwise the room is clean any tidy, need to have more pillow option if possible. Thank you

Dear liuxuechun18, Thank you for your review and feedback following your stay with us at The Sebel Quay West Suites Sydney. We appreciate your choice to stay with us for your visit to the area and your comments on the noise you experienced during your stay. We hope to be able to welcome you back again soon for another enjoyable visit. Kind Regards, James Ferguson General Manager

Great Views

トリップアドバイザーの評価 4.0/5

JKW2350 Business - 09/11/2020 トリップアドバイザー認証口コミ

Great location, close to Circular Quay and Wynyard. Easy walk to Opera House. Only criticism was there was nowhere to eat at the hotel. Rate advertised that breakfast was included. received two drink vouchers to compensate (used on water). No welcome drink or gift for platinum members.

Dear JKW2350, Thank you for your great review and feedback from your recent stay with us. We are pleased our location was perfectly suited for your needs. We apoligise our Food & Beverage offerings were not available for the dates of your stay and are pleased you were able to use your welcome drink vouchers on a minibar item, given the Restaurant was closed. The team and I look forward to welcoming you back again in the very near future. Kind Regards, James Ferguson General Manager

25years celebration

トリップアドバイザーの評価 3.0/5

andy19682020 05/11/2020 トリップアドバイザー認証口コミ

Spent honeymoon here 25 years ago and was less than impressed on weekend . Room was not serviced , incorrect billing , requests for assistance and extra supplies never came . Even the remotes were missing . Don’t like to right negative post but you can imagine the wife’s comments . I love the Accor brand hopefully a one off

Dear andy19682020, Thank you for choosing to stay with us at The Sebel Quay West Suites Sydney. We apologise for the inconsistencies in our offerings at the hotel and that your experience was not as we strive to achieve for such a special occasion. Your feedback has been passed onto our Management team for further review and follow up. We do hope to see you return to us again in the very near future when travelling to the area. Kind Regards, James Ferguson General Manager

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