ザ シーベル キー ウエスト スイート シドニー 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 2,234 件のレビュー

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98 Gloucester Street, The Rocks, 2000 シドニー, オーストラリア

説明

ホテルのその他の情報

  • プール、スパ、サウナ、ジム、サンデッキを備えたレクリエーションデッキからシドニー港の素晴らしい眺めがお楽しみいただけます

  • レストラン & バー「ハリントン」

  • インターネットアクセス

  • すべてのアパートメントルームは、独立したリビング / ダイニングエリアを擁しています

  • アパートメントルームからは市街またはシドニー港の眺めをお楽しみいただけます

当ホテルの客室

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ホテル所在地

ザ シーベル キー ウエスト スイート シドニー

98 Gloucester Street, The Rocks
2000 シドニー
オーストラリア

GPS:-33.861564, 151.206993

電話番号
ファックス +61 2 9240 6060

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

THE QUARTIER BISTRO & BAR

カルティエ・ビストロ＆バーは、朝食: 毎日 7:00～10:00、昼食: 木曜日～日曜日12:00～14:00、夕食: 火曜日～土曜日 17:00～21:00 にオープンしています。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  2,234 件のレビュー

トリップアドバイザーの評価  4.4/5  1,796 件のレビュー

Lovely Hotel in the heart of the Circular Quay Area

トリップアドバイザーの評価 5.0/5

luvtravel88 トリップアドバイザー認証口コミ

We had a fantastic stay at this hotel! The staff was wonderful and accommodating, the room showed a little wear but was great, and the views out the room window were nice. Each room is like a one bedroom apartment with a full kitchen and a washer and dryer. We came for 3 nights, left for 3 nights and came back for 3 nights. The hotel held our luggage for us for the 3 nights we were gone. The hotel is right on the edge of The Rocks and about 3 blocks from Circular Quay. The Opera House is nearby as well. It is also about 2 blocks from the cruise port, but would be difficult to walk to if you have a lot of luggage. We would definitely stay here again.

A room with an unbelievable view.

トリップアドバイザーの評価 5.0/5

SusanB418 Couples - トリップアドバイザー認証口コミ

We recently stayed at the Sebel West Quay for 3 nights after disembarking a cruise. The hotel was in walking distance from the port and in a great location for the ferries, Opera house and Harbour Bridge. On checking in we were upgraded to a 2 bedroom suite which was very spacious, everything you need inc washer/dryer but the jewel in the crown was the amazing view. I would definitely stay here again without a doubt.

オペラハウスとハーバーブリッジが良く見える部屋

お客さまの声 4.5/5

匿名 ファミリー - 確認済みレビュー すべて

リノベーションされてオペラハウスが良く見える良いホテルでした。知り合い、家族におすすめしたい。女性のマネージャー(リタさん)が凄く優しかったので、感謝します。またの機会があれば利用したいです。

Dear HaYoung, We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney and it is always a pleasure to receive positive feedback. I will share your comments with our team especially Rita as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Ferguson General Manager

Dissapointing room, great view and location

トリップアドバイザーの評価 3.0/5

Jacian トリップアドバイザー認証口コミ

The apartment we had as 2 couples was spacious with 2 bedrooms, 2 bathrooms, a kitchen area, laundry room and lounge area. That is the plus side of the apartment. The apartment was shabby, smelt musty, the carpet in the lounge was dreadful with stains and threadbare areas plus it was rucked up. The furniture was very basic and not comfortable. The fridge door did not close properly. The upside was the amazing view from the lounge area which was a joy and the hotel location . We only are breakfast on one day, the service was hit and miss, we had to ask for butter for the toast which in the end after waiting my friend went and found it herself. The tables were not all cleared . It appeared there were 3 staff working but not many tables taken so it was difficult to understand why it all took too long and service below standard. We were dissapointed as we had friends from NZ staying with us and we had travelled from the UK. As I said the view was amazing which kind of compensated for the room. We had apartment 1207.

Dear Jacian, Thank you for taking the time to provide detailed feedback about your recent stay. We are truly sorry to hear that your experience in room 1204 did not meet your expectations. We sincerely apologise for the issues you encountered, including the condition of the room and the fridge door. Please know that your concerns have been taken seriously, and we are currently working with our apartment owners on a comprehensive refurbishment program to update and enhance the quality of our accommodations. We are pleased to hear that you found our two bedroom apartments spacious and could enjoy the iconic view of the Rocks and Circular Quay from your room. I also do apologise for your disappointment when dining in the restaurant. Here at the Sebel we strive to provide and uphold the quality of service that at we Accor carry out through all our properties each in a unique and individual way. I will discuss your feedback with our Food and Beverage Manager and hopefully we can welcome you back so you can notice improvement in this department. Thank you again for sharing your experience. Sincerely, James Ferguson General Manager

Noisy and Outdated Rooms

トリップアドバイザーの評価 1.0/5

Matt L トリップアドバイザー認証口コミ

Plenty of better options for the same price elsewhere. Booked a 10 day extended stay at the Sebel Quay Suites which boasted 'Newly Refurbished' rooms. Upon checking in, the first thing I noticed is the musky smell of stale air as well as how hot and humid the room is. Not a pleasant experience to walk into after a long flight and checking in. This is not what I expect when I book a 'Newly Refurbished' room for $500 per night. Attempting to remove the musky smell, I turned on the air conditioner which resulted in a constant disturbing rumbling noise, as well as the plumbing in the walls sounding like you've booked a trip to the Niagara Falls. After one night I expressed my disappointment to the staff as I could not sleep with the excess noise and had paid over $5000 which was mandatory to be paid in full before checking in. They told me there is no refunds, just deal with it. Despite forfeiting $5000, I checked out after 1 night of terrible sleep and found much better accomodation elsewhere and for a cheaper price.

Dear Mr Lander, Thank you for taking the time to provide detailed feedback about your recent stay at Sebel Quay West Suites. We are truly sorry to hear that your experience in room 1208 did not meet your expectations. We sincerely apologise for the issues you encountered, including the air conditioning and musky smell in the room. It is disappointing to hear about your experience because this apartment is in fact one of our refurbished apartment with a partial Harbour Bridge view. After investigating further with my team, I have noted that once you have expressed your disappointment with the room, they have offered you a room move which was declined. Also our manager on duty has offered you to keep the remaining nights of your reservation as a credit for future use, valid for a year. This decision has been made as a gesture of goodwill and considering the issues you have experienced because you have booked your room on a Prepaid rate which clearly states it is non-refundable and non-cancellable. These Prepaid rates are cheaper than Flexible rates where you can cancel the booking up to 6pm the day before of your arrival and are fully refundable. Your feedback is invaluable in helping us improve, and we hope to welcome you back in the future to utilise your credit on file and to experience a refreshed and improved stay. Kind regards, James Ferguson General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,296 件のレビュー 9.6/10 ロケーション
  • 2,053 件のレビュー 8.2/10 客室
  • 1,225 件のレビュー 8.4/10 サービス
  • 85 件のレビュー 2.1/10 インターネット
  • 655 件のレビュー 7.6/10 快適さ
  • 470 件のレビュー 5.8/10 清潔さ
  • 272 件のレビュー 8.4/10 プール
  • 212 件のレビュー 7.5/10 朝食

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シドニーのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。