Novotel Sydney Parramatta bintang 4

We were travelling from Brisbane to Melbourne and stopped in Parramatta as the half way point to rest up. We were specifically looking for accommodation with secure parking. Our first hiccup was trying to book online - after confirming on-site secure parking and the cost we were unable to book online - the site just wouldn’t confirm and accept. We arrived around 6pm and the reception staff were so helpful and friendly in getting us booked in. This was the only good experience. They wouldn’t honour any online discount or loyalty membership when booking direct onsite at the hotel. There was also a discrepancy in car parking fees which after discussion they agreed to honour what I was quoted online. When we got to the room on the second floor we were pretty much street level which meant high visibility out the massive windows but also in, we had to close all the curtains. The bathroom window had the privacy “screen” scratched away. We had to try and cover the window with towels and bags to avoid all outsiders seeing us showering and on the toilet. The worst however was the morning shower at 5am as we wanted any early start to the drive to Melbourne- no hot water. Ice cold !! There was no one in the desk to assist us so we left. Disappointingly when I’ve followed up with Accor since our stay I’m not getting any response or refund or apologies. So disappointed give the standard expected of Novotel.

Not what we paid for. The cost is enormous for one night - over $700 NYE rate, but you receive nothing extra for the rate, ie: The bar closes as 10.00pm even on NYE! so if you are charging extra, pay your staff to stay two hours longer on NYE! ONE PERSON....and there was no restaurant open - another reason we picked this hotel. The room service has NO vegetarian options in the main meals, in fact the only thing a vegetarian can eat is chips (labelled as steak cut chips, but they were fries) and garlic bread. Although the room was clean, the bed very comfortable as in it was two single beds pushed together, but you couldn't tell, which was a bonus. The glasses for drinking tap water were filthy with finger prints all over them, when I took them to the reception, all I said was 'these are the drinking glasses in our room' the receptionist immediately said ''OMG, I'm so sorry''. Then she couldn't find me any replacements, so we ended up with wine glasses. There were no hand towels in our room which meant our bath towels were wet from wiping our hands on them before we had showers. The communal areas of the hotel are filthy. The lift was dirty, not vacuumed, the mirrors in the lift filthy, the foyer dirty, the windows dirty. The carpets dirty and food stuff all over them. The room is very dated. Definitely not 4 star at all. There were no extra pillows and our bed was short one pillow, no extra blankets and no water in our room. The carpark has rubbish strewn everywhere. The hotel staff are just wonderful and tried hard to accommodate people who were complaining. But I will never ever stay here again and I will never recommend this hotel. I don't know what has happened in Australia where we think its ok to charge people premium dollars and provide filth and no service. Clean up your act NOVOTEL.

Really disappointed with the staff at reception. No greeting to customers, kept us waiting without giving a clear reason until I asked twice how much longer I had to wait for, and the lady simply said “ 5 mins” , very impolitely. Arrived at around 10pm, pre-checked in online prior to arrive but still took about over 20 mins for finalizing the check-in. Then what’s the point for asking the customers do the online check-in prior to arrival?

Novotel Parramatta is located right across the tram lines from Riverside Theatre so is great if going to a show there. The hotel is small but good, although the rooms could be better sound-proofed. We could hear the neighbours' TV and doors slamming in the hallways. The bed was good. I do wish that Accor would stop with the perfume in public areas though - it doesn't make us feel at home and affects the taste of food or drinks in the dining areas - WHY?

Room barely large enough to swing a cat. We paid $500 for the night, apparently because there was a concert on in Sydney. Room was horrible, bathroom was far from ideal, my husband s as nd I couldn’t be in there at the same time because it was too small. We have stayed at a few hotels in this chain and by far the worst. I made a formal complaint in writing and the hotel still have not responded to me. Facilities poor, hotel at least a few hundred dollars over priced. I would NEVER recommend this hotel.