Mercure Sydney Parramatta bintang 4

The worst hotel I have stayed in. it's the worst in all aspects. Who the hell gave it a 4 star, I wouldn't even rate it at 3. The main door for the room wouldn't lock easily, had to be pulled hard for it to lock, the room smelt, the hotel smelt, the carpets were dirty, the lifts had a foul smell.

I booked this hotel as it is part of the Accor group. I should have checked the location as I thought it would be near all the restaurants but sadly only fast food outlets are nearby. The hotel itself is certainly budget. The staff in the restaurant need to be more customer orientated. The food was ok. Nothing special. The room was well appointed and the bed comfortable.

As an Accor member, I have stayed in plenty of Mercure Hotels across the world. This is by far the worst. The hotel needs a good clean - chairs and lounge sun the foyer were stained. Room floor was stained with some sort of brown material (we were just hoping it was the previous guests chocolates🤔). Bathrooms walls had holes in it. Air conditioning did not work, and to top it off there was no housekeeping - apparently you needed to request his when checking in..?!! Nit entirely sure what we paid our tariff for - would have been more comfortable sleeping in the car.

I stayed there two nights, the room was clean, well facilitated, and quiet. The daily breakfast was very good with a nice fresh selection. Check in and check out was easy, seamless, and friendly. The hotel is doing a gradual refurbishment of the rooms, some are a little worn through would not say to the level where it is a deterrent. Overall, a good stay and would absolutely stay on my next visit.

Only stayed here because most others in the area were booked out. I don’t usually give reviews at all, but this place is very ordinary, and I’ve stayed at motel/hotels in mining towns that were better than this. Grubby floors, carpet full of old stains, bit of a smell in room, grubby walls, lumpy beds, terrible tv. They must have a coathanger on the roof for an aerial. Paid $319 for which was 3 star accomodation at best, and thats being generous, ( Who the hell classes this as 4 Star!?) and still had to front up with $15 to park my car. Terrible car park also. Glad we only had to stay one night. I’ve stayed at several Mercures’s all over that have been excellent, but this one needs massive work.