Pullman Cairns International 5 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 3 522

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17 Abbott Street, 4870 CAIRNS, Australia

Opis

O hotelu

  • Ikoniczny hotel idealnie zlokalizowany blisko Cairns i Wielkiej Rafy Koralowej

  • Coco's Kitchen & Bar oferuje świeże lokalne owoce morza i produkty

  • Wielokrotnie nagradzane Vie-Spa z masażami, zabiegami kosmetycznymi i innymi propozycjami

  • Ponad 3000 m² kwadratowych powierzchni eventowej z 11 salami konferencyjnymi,

Nasze pokoje

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Lokalizacja hotelu

Pullman Cairns International

17 Abbott Street
4870 CAIRNS
Australia

Pozycja GPS:-16.924157, 145.779124

Telefon
Faks +61 7 4031 1465

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Coco's Kitchen + Bar

Restauracja Coco's oferuje duży wybór międzynarodowych dań - świeżych i aromatycznych przysmaków przygotowywanych z lokalnych produktów. Goście i mieszkańcy Queensland szczególnie cenią serwowany wieczorami bufet z owocami morza oraz niedzielne brunche.

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Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.5/5  Liczba opinii: 3 522

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 995

Certyfikat Doskonałości 2024

Great Hotel

Ocena na stronie TripAdvisor 4.0/5

FrequentTraveller189 Opinia zatwierdzona w TripAdvisor

Nice Hotel. Refurbished rooms are the ones to book! Airconditioning is good in the room, and the Nespresso coffee machine was a bonus! Great for that coffee when you wake up in the morning! Hotel pool was closed for some renovations this time which was a bummer because the pools they have are awesome - day or night. As a Gold Accor Advantage Plus Member I am frustrated that I couldn't use my "welcome drink voucher" to get a coffee instead of alcohol. This frustrates me as other Accor Hotels allow this. Overall, a great Hotel and my preferred place to stay when visiting Cairns every couple of months.

Great hotel

Ocena na stronie TripAdvisor 5.0/5

Brian P Opinia zatwierdzona w TripAdvisor

Comfortable spacious room with couch and balcony. AC was quiet as was the room. Lots of space for toiletries and suitcases.great shower and comfortable beds with lots of pillow choices. Located across from a casino and walking distance to harbour and restaurants. Good included breakfast. Italian restaurant next door was excellent . Ate there twice. Highly recommend.

Dear Brian, Thank you for your wonderful feedback! I’m delighted to hear you enjoyed the comfort and spaciousness of your room, as well as the amenities that made your stay even more enjoyable. It’s great to know the quiet air conditioning, ample storage, and comfortable bedding contributed to a restful visit. We’re glad our location was convenient for you to explore the casino, harbor, and nearby dining options—and it sounds like you found a favorite at the Italian restaurant next door! Thank you again for recommending us, and we look forward to welcoming you back for another fantastic stay. Warm regards, Scott Grant General Manager Pullman Cairns International

Expectations down the drain.

Ocena na stronie TripAdvisor 1.0/5

dor r Opinia zatwierdzona w TripAdvisor

The aircondition drips are on the floor, part of the carpet soaked where it meets the tiles. I complained to reception and given another set of towels. Soaked up 2 towels and reported again about the drips in the morning. Got 2 new towels. No words could explain my frustration.

Dear Dor, Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused by the air conditioning leak in your room. This is certainly not the experience we aim to provide, and I regret that our initial response did not resolve the issue for you. Please know that I have addressed your feedback with our maintenance team to ensure this is fully rectified and similar occurrences are prevented in the future. Your comfort is important to us, and I am sorry we fell short during your stay. We would love the opportunity to welcome you back and restore your faith in us with a much improved experience. Warm regards, Scott Grant General Manager Pullman Cairns International

See above

Ocena na stronie TripAdvisor 3.0/5

Corriena W Opinia zatwierdzona w TripAdvisor

When you go into the Pullman reception area was clean, and decor was excellent. Staff were pleasant and helpful. But….. very disappointing with the room, extremely dated, no seating on the balcony. Fridge stocked with one kitkat and one mars bar, one can of sprite, Coca Cola and a few cans of other drinks. Which were not restocked. When mentioned on checking out we were informed that we were to let reception know to restock!!!!! Never had that before!!!!!! Hallway smelt of damp, carpet had green tape on, this was 15th floor. The plus side though excellent views of surrounding area. Pool area well kept on the grassed areas. But other area filthy, broken furniture and seems to a dumping ground! Pool itself nice size but looking into the pool itself areas where patchy and paint coming away. On checking out we informed the staff member and quite frankly she was not interested. She informed us that they were up to level 5 or 6 with the refurbishment. Quite frankly if we would have known that we would have gone elsewhere.

Dear Corriena, Thank you for sharing your detailed feedback. I am genuinely sorry that your experience did not live up to the standards we strive for at Pullman Cairns International. While I’m pleased to hear that you found our reception area welcoming and enjoyed the views from your room, it’s clear that other aspects of your stay fell short. Your observations regarding the dated room, limited minibar restocking, and the condition of the pool area are valuable, and I regret any inconvenience this caused. I apologize if our response during checkout did not address your concerns to your satisfaction; our team is here to ensure each guest feels valued and heard. We’re in the process of a multi-level refurbishment, as you mentioned, and I regret that this information was not more clearly communicated at the time of booking. Your feedback will guide us in improving both our facilities and guest communication. Thank you again for sharing your experience, and we hope to have the chance to provide a much-improved experience in the future. Warm regards, Scott Grant General Manager Pullman Cairns International

Mixed feelings

Ocena na stronie TripAdvisor 3.0/5

RRBB11 Couples - Opinia zatwierdzona w TripAdvisor

Let’s start with the positive- The hotel kindly accommodated our request for an early check in and gave us a nice size room (as we had booked). They also acknowledged the birthday celebration with a champagne and dessert which was very kind of them. The lady who brought the cake was very pleasant. Thank you. Housekeeping did a nice job each day and the room was clean and stocked. Having said that - The lady who checked us on had no customer service or hospitality skills. She did not greet us, hardly made any eye contact and was not happy to be helping us at all. It was the first impression and left us feeling very disappointed. The rooms are dated and tired. They are not sound proof so you hear people in rooms beside you and above you. The phones in the rooms did not work which are a security issue & probably lost them some room service sales as we could not order anything. We did report this to the reception but the lady brushed it off. The TV in the room did not work. It came on when we switched it on and then went blank. The bathroom shower worked fine but was taped to the pipe. 🙄 The first day we arrived the housekeeper got locked out on the balcony across the hallway. We tried to assist her but the door was jammed. Since the phones were not working in our room or the room she was cleaning we went downstairs to the front desk to report it and help her. Somebody arrived to assist her after beabout 10 mins. Wondering what would have happened to poor lady if we had not seen her. It was an ok stay. Nothing to write home about. There are better hotels for the same price. We chose this one for the location.

Dear RRBB11, Thank you for sharing such a comprehensive review of your stay. We are grateful for your positive comments about the early check-in, birthday acknowledgment, and the housekeeping team's attentiveness. I’m glad we could help make your celebration a bit more special. I sincerely apologize, however, for the disappointing elements of your experience. The service you described at check-in does not align with our hospitality standards, and I’m sorry for the poor first impression this created. I’ll be addressing this with our front office team to ensure each guest is welcomed warmly and professionally. Regarding the room conditions, soundproofing, and non-functional amenities, I understand how these issues would impact your comfort, and I apologize for the frustration they caused. We are currently working through a phased refurbishment of our rooms and addressing these types of concerns, including the issues with the phone and TV. Your feedback underscores the importance of this project, and I’ll ensure your comments are shared with our maintenance team. Thank you again for providing this valuable insight. We hope you’ll consider staying with us again once these enhancements are complete, and we’ll do our utmost to provide you with the experience you deserve. Warm regards, Scott Grant General Manager Pullman Cairns International

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 010 Liczba opinii 9.4/10 Lokalizacja
  • 2 028 Liczba opinii 7.7/10 Pokój
  • 1 923 Liczba opinii 8.4/10 Obsługa
  • 18 Liczba opinii 6.8/10 Internet
  • 716 Liczba opinii 8/10 Komfort
  • 666 Liczba opinii 7/10 Klimat
  • 633 Liczba opinii 6.5/10 Czystość
  • 538 Liczba opinii 7.4/10 Jedzenie

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