Mercure Cairns 4,5 gwiazdki

Ocena klientów (Ocena ALL) 3.8/5 Liczba opinii: 1 020

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15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, Australia

Opis

O hotelu

Hotel Mercure Cairns jest idealny dla osób podróżujących służbowo oraz rekreacyjnie - oferuje różne typy pokoi, od standardowych po rodzinne i SPA. Szczycimy się tym, że zapewniamy ciepłą, przyjazną obsługę oraz niedrogie, wygodne zakwaterowanie.

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Lokalizacja hotelu

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

Pozycja GPS:-16.919012, 145.772888

Telefon
Faks +61 7 4031 2298

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Wi-Fi
  • Klimatyzacja
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Basen

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Ocena ALL  3.8/5  Liczba opinii: 1 020

Ocena TripAdvisor  3.5/5  Liczba opinii: 122

Very disappointing

Ocena na stronie TripAdvisor 3.0/5

BBB_au Opinia zatwierdzona w TripAdvisor

As a semi regular Accor user we were very disappointed in this venue. Welcome drinks were from the mini bar. Not acceptable. Yes I know there were Reno's going on. No kettle in the room, despite them providing tea bags. 2 Coffee pods. 1 spoon. Trouble finding how to open the curtains, TV munted. Can't call reception because there was no phone in the room. So had to go to reception for assistance. The girl on duty helped us and did a great job. Breakfast all in the room cost. Go to a separate room for that a "restaurant". All cold options there. No hot buffet. Cooked to order. I am a fussy eater and the 2 hot options on offer were not to my liking. Perhaps an offer of cook to your needs would be a better option. 3 slices of white bread put out. "Long" bread provided. Doesn't fit into the Kmart toaster. Coffee machine producing luke warm coffee, undrinkable. Fittings not maintained. See photo. How this is acceptable to Accor is beyond me. Rest assured we don't recommend it and will send this review to Accor. I am glad we didn't use our free night on this location.

Nice place, happy friendly staff.

Ocena na stronie TripAdvisor 5.0/5

Peter A Opinia zatwierdzona w TripAdvisor

I was there for work so it was a different experience for me than most. The location was perfect though - very close to all attractions and the parking was handy. I found the room quiet and peaceful. The staff were super friendly and I felt very welcome. Cairns is in the tropics so you want a place that's clean and well maintained - this is certainly all of those things. My room and the place in general were spic and span and I would definitely come back.

Dear Peter, Thank you for your positive feedback regarding your recent stay at Mercure Cairns. We are pleased to hear that our location proved convenient for your work and that you found our accommodations to be clean and well-maintained. It is great to know that our team made you feel welcome and that you enjoyed the quiet atmosphere of your room. We strive to create a pleasant experience for all our guests, and your kind words reaffirm our efforts. We look forward to welcoming you back on your next visit to Cairns. Regards Matt Juniper, General Manager

The staff are fantastic

Ocena na stronie TripAdvisor 5.0/5

David H Opinia zatwierdzona w TripAdvisor

I stayed here for 2 nights then a further night as part of a package booked for me. From the beginning the staff in reception were warm and welcoming. I was initially met by Evan who was helpful and gave me all the informatiom i could need even that he was a spurs fan haha. Travelling solo and flying in from the uk meant i was all over the place with my sleep so i would go through reception to go for a late night walk where i first met Kellyann. A friendly chatty irish lady who put up with me standing chatting for long periods of time. On the night shift (after 11pm) was probably one of the nicest people i have met for a long time. Eolia was again friendly with a wicked sense of humour and nothing was too much trouble. The hotel itself is what you would describe as cheap and cheerful. The rooms i stayed in were a good size, clean and had everything you would need. The hotel was not helped by the fack the restaurant is closed for a referb but breakfast can be had at a nearby hotel and you can also get a discount at a fantastic steak house 100m down the road. In all i would dwfinatly stay here again and all staff are a credit to themselves and to the hotel 10/10

Thank you very much for your review and rating, I have passed your feedback on to our staff too. Regards Matt Juniper

Great value and great location

Ocena na stronie TripAdvisor 5.0/5

AndyNorthampton Opinia zatwierdzona w TripAdvisor

Really well located hotel to explore Cairns. Close to the restaurants but far enough away that it was peaceful. Staff were really helpful. Great option for your Cairns stay.

Dear Andy, Thank you for your kind words regarding the value and location of our hotel. We are pleased to hear that you found our staff helpful and enjoyed the peaceful atmosphere. We look forward to welcoming you back for another enjoyable stay in Cairns. Regards Matt Juniper, General Manager

Room was good and spacious but hardly lit

Ocena na stronie TripAdvisor 3.0/5

Sunil J Opinia zatwierdzona w TripAdvisor

The room was spacious and good but hardly lit. Even will the one single down light and two bedside lamps it looked very dark more like a Night Club/Bar

Dear Sunilj, Thank you for your feedback, and rating. Regards Matt Juniper, General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 421 Liczba opinii 8/10 Lokalizacja
  • 751 Liczba opinii 6.1/10 Pokój
  • 617 Liczba opinii 7.6/10 Obsługa
  • 87 Liczba opinii 1.2/10 Internet
  • 306 Liczba opinii 5/10 Czystość
  • 235 Liczba opinii 3.4/10 Jedzenie
  • 134 Liczba opinii 6.1/10 Klimat
  • 124 Liczba opinii 6.6/10 Dobra oferta cenowa

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Cairns - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.