Mercure Cairns 4,5 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 666

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15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, Australia

Opis

O hotelu

Hotel Mercure Cairns jest idealny dla osób podróżujących służbowo oraz rekreacyjnie - oferuje różne typy pokoi, od standardowych po rodzinne i SPA. Szczycimy się tym, że zapewniamy ciepłą, przyjazną obsługę oraz niedrogie, wygodne zakwaterowanie.

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Lokalizacja hotelu

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

Pozycja GPS:-16.919012, 145.772888

Telefon
Faks +61 7 4031 2298

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Restauracja
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  3.9/5  Liczba opinii: 666

Ocena TripAdvisor  3.5/5  Liczba opinii: 93

Solid, well located hotel.

Ocena na stronie TripAdvisor 4.0/5

ozrick33Sydney Rodziny - Opinia zatwierdzona w TripAdvisor

The hotel has obviously had a recent refurbishment. Personally I found the colours contemporary and attractive. The location makes walking to local restaurants and attractions a breeze. The breakfast buffet is not extensive but is well done. The bacon had been thoroughly cooked which is often not the case with hotel buffets. The food was replenished quite quickly. Not being huge fans of buffets we ate out for most of our 7 day stay but the days we ate the buffet we were pleased with it. Having a nespresso machine in the room is a big home run. So much better than instant coffee. And the coffee machine in the foyer was also a big bonus. The service attendant who cleaned our third floor room was brilliant. She had great attention to detail and seemed to genuinely enjoy her job. Impressive. All the staff were friendly and easy to deal with. My children and Grandchildren loved their family room. Not easy to find, which is why we chose this hotel. Pool is great as well. Recommended.

Comfortable, but....

Ocena na stronie TripAdvisor 3.0/5

the_travel_direction Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

While the hotel was well presented and rooms adequate in size and comfort the housekeeping was disappointing. One day there was no housekeeping, the mini bar was never restocked during my week stay and the dust behind the door was so thick, I actually thought the paint was missing until I went and looked closely. The tv continued to lose reception so was pointless trying to watch anything, the fire bell rang for 5 mins early one morning but when I went out, nobody else had evacuated and no loudspeaker announcement to advise what was happening and then to top it off, for several nights I had children running up and down the hallway late at night squealing.

Solid average accomodation

Ocena na stronie TripAdvisor 3.0/5

Cat W Opinia zatwierdzona w TripAdvisor

The rooms are clean and the staff friendly enough but this was a disappointing stay for a Mecure. There are only 6 car spots and everyone else has to fend for themselves (including moving cars to avoid time penalties). The restaurant is basic, unable to cope with food allergies so we ate at the Novotel the majority of the time. Both the Novotel and Mecure accepted discount dining for Accor Plus but the Mecure really had no idea of the benefits for a Gold Accor member.

Such an amazing hotel with a lovely outside area

Ocena na stronie TripAdvisor 5.0/5

planetwonderer Opinia zatwierdzona w TripAdvisor

We really appreciated and loved this type of architecture, the whole Queenslander type of look that so represents Far North Queensland. It's so refreshing especially being surrounded by so many large hotels. Our room still had all the modern, large comfy features that makes a great stay. It's positioned in a great spot for cafes and the esplanade too. The breakfast buffet and dinner had lots to choose from and was very tasty in such a lovely, relaxing setting overlooking the pool. All staff we encountered were only too happy to help in any way and tried very hard to make sure we had an exceptional stay. Thank you

Staff Unaware of Accor Limitless Benefits

Ocena na stronie TripAdvisor 3.0/5

harerace Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Staff unaware of Accor membership benefits. Gold members get free upgrade on check in and when asking for a King bed room, staff stated that there are no rooms with a king bed, yet when checking their website, you can book a king bed room, go figure !

Dear Harerace, Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All our staff are trained on all the types of rooms we have. There might have been a miscommunication as there is a posibility our team mentioned to you all the king bed rooms were fully occupied. We do apologies if this has caused an inconvenience to you. We very much value our members, However the benefit for a room upgrade will only be on availability and not guaranteed. But as a Gold member, we have provided you the rest of the benefits. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Cairns Team

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 354 Liczba opinii 8.2/10 Lokalizacja
  • 579 Liczba opinii 6/10 Pokój
  • 473 Liczba opinii 7.3/10 Obsługa
  • 54 Liczba opinii 2.1/10 Internet
  • 269 Liczba opinii 4.6/10 Czystość
  • 117 Liczba opinii 5.4/10 Dobra oferta cenowa
  • 106 Liczba opinii 5.3/10 Śniadanie
  • 103 Liczba opinii 6.8/10 Klimat

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Inne nasze placówki w pobliżu

Cairns - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (w tym VAT i opłaty miejscowe) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.