Mercure Cairns 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 478

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Opis

O hotelu

Hotel Mercure Cairns jest idealny dla osób podróżujących służbowo oraz rekreacyjnie - oferuje różne typy pokoi, od standardowych po rodzinne i SPA. Szczycimy się tym, że zapewniamy ciepłą, przyjazną obsługę oraz niedrogie, wygodne zakwaterowanie.

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Lokalizacja hotelu

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

Pozycja GPS:-16.919012, 145.772888

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Restauracja
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.0/5  Liczba opinii: 478

Ocena TripAdvisor  3.5/5  Liczba opinii: 91

Solid average accomodation

Ocena na stronie TripAdvisor 3.0/5

Cat W Opinia zatwierdzona w TripAdvisor

The rooms are clean and the staff friendly enough but this was a disappointing stay for a Mecure. There are only 6 car spots and everyone else has to fend for themselves (including moving cars to avoid time penalties). The restaurant is basic, unable to cope with food allergies so we ate at the Novotel the majority of the time. Both the Novotel and Mecure accepted discount dining for Accor Plus but the Mecure really had no idea of the benefits for a Gold Accor member.

Such an amazing hotel with a lovely outside area

Ocena na stronie TripAdvisor 5.0/5

planetwonderer Opinia zatwierdzona w TripAdvisor

We really appreciated and loved this type of architecture, the whole Queenslander type of look that so represents Far North Queensland. It's so refreshing especially being surrounded by so many large hotels. Our room still had all the modern, large comfy features that makes a great stay. It's positioned in a great spot for cafes and the esplanade too. The breakfast buffet and dinner had lots to choose from and was very tasty in such a lovely, relaxing setting overlooking the pool. All staff we encountered were only too happy to help in any way and tried very hard to make sure we had an exceptional stay. Thank you

Staff Unaware of Accor Limitless Benefits

Ocena na stronie TripAdvisor 3.0/5

harerace Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Staff unaware of Accor membership benefits. Gold members get free upgrade on check in and when asking for a King bed room, staff stated that there are no rooms with a king bed, yet when checking their website, you can book a king bed room, go figure !

Dear Harerace, Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All our staff are trained on all the types of rooms we have. There might have been a miscommunication as there is a posibility our team mentioned to you all the king bed rooms were fully occupied. We do apologies if this has caused an inconvenience to you. We very much value our members, However the benefit for a room upgrade will only be on availability and not guaranteed. But as a Gold member, we have provided you the rest of the benefits. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Cairns Team

Friendly and central to everything the city has to offer.

Ocena na stronie TripAdvisor 5.0/5

Grant L Opinia zatwierdzona w TripAdvisor

This hotel is only 10 a 10-minute walk to the city centre and the fantastic pubs and cafes on the Esplanade. If you want to do it in 2 minutes get one of the the electric scooters outside the reception area. The safe are welcoming and very friendly, making my 3-week stay a pleasure. The only downside was their restaurant is not open every night, but not a problem when you are that close to everything the city has to offer.

Dear Grant, We very much appreciate your comments regarding your stay at the Mercure Cairns.. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our restaurant operates six days a week and close only on Sundays. For sure the next time you can experience alot more in our own restaurant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Cairns Team

Looks great from outside!

Ocena na stronie TripAdvisor 3.0/5

whitty672018 Rodziny - Opinia zatwierdzona w TripAdvisor

Arriving was a little bit of a hassle as Google sends you to another place. Place looks lovely from outside side. Service was okay, was a little setback that in-house staff are there to check mini bar before we leave the room for the day. The rooms were okay bathroom a little cramped especially trying to close the door. The beds are a little hazardous, locks on the wheels might be a good thing. The decor could do with an update but was comfortable. I feel the the $25 charge for parking what looks to be the staff parking is bit steep. Overall was an okay stay. 7 out of 10.

Dear whitty672018, Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We note your concerns regarding the parking and wish to advise that due to the 6 limited spaces we have available this is why a fee is charged to secure a spot. This is not staff parking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Cairns team

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 325 Liczba opinii 8.9/10 Lokalizacja
  • 484 Liczba opinii 6.3/10 Pokój
  • 410 Liczba opinii 7.7/10 Obsługa
  • 40 Liczba opinii 3.2/10 Internet
  • 231 Liczba opinii 4.7/10 Czystość
  • 91 Liczba opinii 7.2/10 Klimat
  • 84 Liczba opinii 6.4/10 Śniadanie

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