This was our second stay at the resort in 3 months. We love it. The staff are exceptional. The rooms are nicely appointed with a great shower and comfy bed. The hotel was clean and fresh. The food was tasty. The location was a handy walk to other restaurants and walking paths.

The staff were very friendly and knowledgeable. Nothing was too much trouble. The entire resort was sparkling clean and very well maintained. The serving sizes from Moku were huge. Loved, loved, loved the smoked potatoes! Kia, at reception, was very helpful

What an excellent stay. From making reservations and subsequently changing them, I dealt with such a helpful reservation manager who even gave advice on our itinerary and a choice of restaurants to celebrate my wife's birthday. On arrival front office staff had us checked into a lovely spacious room. We enjoyed the prompt service of the room service for our breakfasts. We had dinner one evening at the hotel and were able to sit at a pleasant location over-looking the pool. The meals were good, location was again excellent. No doubts about where we will be staying on our next visit to Cairns.

Quite simply, a great family hotel.Nice to meet new people also staying, feeling relaxed and chatting away over a Negroni. From the check in to the checkout - and everything in-between, everything was relaxed, The stand out for me are the people and across all areas. Thankyou to the cleaners who did an amazing job each day to tidy up after 2 kids! Thankyou to the concierge who treated my birthday girl as if she was the only one in the room - the smile on her face with the little arrival gifts and friendly hellos were priceless. Thankyou to the "Entertainment team' who held regular events for the kids' In short, Great People, Great atmosphere, Great service, Great value. When in Cairns - will always be at The Novotel - as good as it gets in hospitality.

Lovely rooms and great space outdoors. It was quiet which means you got a lounge chair around the pool and a table at the restaurant. Nice food and generous proportions and the pool bar has quick service.

Stayed here quite a few times, always found it to be an excellent experience, nice clean rooms, very courteous and helpful staff, great restaurant with delicous meals. Ideal place for a relaxing time away.

The hotel is very well maintained, has luscious tropical gardens, the pool area is very inviting and the cocktails were amazing. Highly recommend this for a weekend getaway. The hotel is very conveniently placed in the hear of Cairns and is only a short walk to anything in the City Centre.

This hotel is lovely, that goes without saying… but what makes it really special are the team there that are always happy, accommodating, warm and friendly and the little things that they do to make your stay extra special. I’ve been to this hotel a few times and will definitely return, love Novotel Cairns!!

The Novotel is an excellent place to stay. Great location, the restaurant is excellent, the rooms are really comfortable and spacious enough for two people but the highlight is the friendly professional staff.

this hotel is very well situated and the staff were all amazing so helpful and friendly very welcoming breakfast is really good and dinner was good also loved the swim up bar bed was a bit to firm for me but rooms are lovely and clean to

Our initially allocated room was underwhelming but on letting the reception know they were able to accomodate us into the main building up recently renovated rooms which were far more cleaner, nicer, spacious and modern! Plenty of kids activities run everyday during holidays plus the lagoon pool with bar was great! Breakfast was great but options were limited by day 3. They can increase their range but again due to COVID they had a la carte which was good

The staff were so accommodating, friendly and helpful. The renovated rooms were functional and very comfortable. My only suggestion for improvement would be the service at the internal bar. We were asked to go outside to order.

Great place to stay. Easy access to Esplanade, and close to a huge array of great restaurants. Super comfy bed!!! Pool very relaxing at night - even had it all to myself. Friendly staff - who help are a stone's throw away to help.

I have stayed here last year and wanted togo back. This time I brought a work colleague who will be visiting Cairns several times this year. I am an accor member and was able to share my benefits with him. Very nice venue, meals , friendly staff and centrally located. Great spot.

rooms were clean. first room aircon leaked and fridge didn't work but staff happily shifted us. Would like to have been informed when we checked in about breakfast changes due to covid . still a nice place to stay.