Novotel Newcastle Beach 4.5 stars

Customer review rating (ALL Rating) 4.3/5 1,240 reviews

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Description

Hotel extras

  • Some rooms with balcony and partial water views

  • WiFi, work space, movies, room service and mini bar to order

  • Modern Australian dining

  • Modern fitness centre, steam room, spa

  • 3 naturally lit event and function spaces

Our accommodation(s)

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Hotel location

Novotel Newcastle Beach

5 King Street
2300 NEWCASTLE
Australia

GPS:-32.929235, 151.784905

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Dalby

Bistro Dalby is the ideal restaurant for all occasions - the perfect spot for meeting colleagues and clients or friends and family. We are open for breakfast 7 days and dinner 6 nights a week (closed Sunday night).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,240 reviews

TripAdvisor Rating  4.0/5  1,150 reviews

Well locao

Customer review rating 5.0/5

Annette U. Families - Confirmed reviews ALL

All the staff made our stay comfortable, a special mention to Sheree H at reception.

Dear Annette, We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be sure to pass this feedback onto Sheree in particular, i'm sure it will be appreciated. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel McGuinness Front Office Manager Novotel Newcastle Beach

Great staff

Customer review rating 5.0/5

Isabel C. Friends - Confirmed reviews ALL

We hosted a bridal shower here for our friend. The high tea was amazing and all the staff were friendly, helpful and accomodating. We loved the service and location. Would definitely think of hosting again with you guys. Thanks so much!

We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Front Office Manager Novotel Newcastle Beach

Sauna and Spa dirty

Customer review rating 2.0/5

Anonymous Friends - Confirmed reviews ALL

Spa smelt like vomit and steam sauna smelt like wet dog/feet

Dear David, Thank you for taking the time to tell us about your experience at the Novotel Newcastle Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will be sure to pass on your feedback regarding the spa and sauna to the relevant department. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel Front Office Manager Novotel Newcastle Beach

Comfortable stay

Customer review rating 4.0/5

Gerard L. Couples - Confirmed reviews ALL

Staff are friendly and helpful. Hotel is in a good location and quiet. Room has a very comfortable bed. Coffee mugs were not clean.

Dear Gerard We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. We are glad that you found the staff friendly and apologies about the coffee mugs. We will follow this up with the relevant department. Thank you again for sharing your experience, and we hope to welcome you back to Novotel Newcastle Beach in the not too distant future. Sincerely, Daniel Front Office Manager Novotel Newcastle Beach

Tired, basic

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Room wasn't particularly clean, and smelled funny. Basin was cracked, room decor / furnishings were very basic and tired looking. No mini bar in the room or anything complimentary just seemed cheap, even though absence of biscuits was attempted to be covered as woke. For the price, very disappointed.

Dear Stacie, Thank you for taking the time to tell us about your experience at the Novotel Newcastle Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will sure to pass on your feedback regarding the basin, the smell in the room and the mini bar to the relevant department. We had complimentary biscuits at reception. Our apologies staff did not make you aware of this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel Front Office Manager Novotel Newcastle Beach

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Other web-users rate our hotel

  • 491 reviews 9.4/10 Location
  • 701 reviews 6.3/10 Room
  • 641 reviews 8.5/10 Service
  • 8 reviews 4.5/10 WiFi
  • 280 reviews 4.7/10 Cleanliness
  • 190 reviews 9.6/10 Beach
  • 137 reviews 5.3/10 Breakfast
  • 110 reviews 3.9/10 Value

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