Novotel Newcastle Beach 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,152 reviews

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5 King Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • Some rooms with balcony and partial water views

  • WiFi, work space, movies, room service and mini bar to order

  • Modern Australian dining

  • Modern fitness centre, steam room, spa

  • 4 naturally lit event and function spaces

Our accommodation(s)

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Hotel location

Novotel Newcastle Beach

5 King Street
2300 NEWCASTLE
Australia

GPS:-32.929235, 151.784905

Telephone
Fax +61 2 4032 3799

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Dalby

Bistro Dalby is the ideal restaurant for all occasions - the perfect spot for meeting colleagues and clients or friends and family. We are open for breakfast 7 days and dinner 6 nights a week (closed Sunday night).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,152 reviews

TripAdvisor Rating  4.1/5  1,155 reviews

Absolutely Not Worth the Money

TripAdvisor rating 1.0/5

Jack B TripAdvisor review

I usually stay in budget hotels when I travel and they’re more than fine for what I need. This time I decided to spend a bit more and booked at the Novotel in Newcastle, expecting a better experience. Big mistake. The room was filthy. There’s visible mould all over sections of the sheer curtain (see photos). After my shower I realised the bathroom exhaust fan doesn’t work, so the whole room fogs up and the mirror is unusable. Maybe that’s why the window was left open before I arrived? And possibly why there’s mould to begin with? Has this room even been used lately? Then I discovered the sink was completely blocked. I had to use my hand like a plunger to get the water down, and some kind of drain gunk came up. Absolutely disgusting. The bar fridge was empty and when I tried to use the in-room ordering system, it just told me it’s not available at this location. Seriously? The general cleanliness of the room was awful and clearly not a one-off. If you look at other recent reviews, you’ll see this kind of thing keeps coming up. It’s clear there are ongoing issues with maintenance and hygiene that just aren’t being addressed. I didn’t report it to the front desk because I didn’t want to deal with fake apologies or be asked to pack everything and move rooms. I came here to relax, not troubleshoot a rundown hotel room. If they try to put you in room 313, ask for something else. This was hands down one of the worst hotel stays I’ve had. For what I paid, it’s an absolute disgrace and a very poor reflection on the Novotel brand.

Customer review rating 5.0/5

Judith T. Couples - Confirmed reviews ALL

Had a balcony room overlooking the ocean which provided a lovely view. Good location for beach areas and the cbd. Easy walk from the light rail which was a bonus. Breakfast had plenty of choice and was tasty.

Dear Judith, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Daniel Novotel Newcastle Beach

Customer review rating 5.0/5

Kerry C. Couples - Confirmed reviews ALL

We came for a catch up with friends in Stockton and stayed in Novotel for the comfort. Loved our balcony room! Didn't expect to see the ocean so thank you! Very comfortable stay.

Dear Kerry, We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Novotel Newcastle Beach

Customer review rating 2.0/5

David H. Couples - Confirmed reviews ALL

The location is fantastic and the restaurant and bar are nice. The staff gave a nice welcome although there was no acknowledgement of All status which I'm was not ideal. There was no welcome pack of goodies in the room. The room had a bad smell, similar to dried urine. We advised reception of this but no other rooms were available. I do remember a moisture smell on a previous stay a few years ago. It might be challenging area near the beach but that needs to be resolved.

Customer review rating 5.0/5

Bonnie-lee G. Families - Confirmed reviews ALL

We had a really lovely stay with Novotel Newcastle Beach. Thank you Caleb for your amazing extra help and the service from everyone else also. The breakfasts and dinners were extremely delicious with lots of choice, very much looking forward to our next booking we have made :)

Dear Bonnie-lee, We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be sure to pass on the feedback onto Caleb in particular. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Novotel Newcastle Beach

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Other web-users rate our hotel

  • 465 reviews 9.5/10 Location
  • 655 reviews 6/10 Room
  • 600 reviews 8.3/10 Service
  • 9 reviews 1.2/10 WiFi
  • 264 reviews 4/10 Cleanliness
  • 171 reviews 9.8/10 Beach
  • 113 reviews 5.9/10 Breakfast
  • 105 reviews 5.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.