Novotel Newcastle Beach 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,432 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Some rooms with balcony and partial water views.

  • WiFi, large work space, iPod® dock, cable TV

  • Modern Australian dining

  • Modern fitness centre, steam room, hot tub

  • 3 naturally lit event and function spaces

Our accommodation(s)

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Hotel location

Novotel Newcastle Beach

5 King Street
2300 NEWCASTLE
Australia

GPS:-32.929235, 151.784905

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Dalby

Bistro Dalby is the ideal restaurant for all occasions - the perfect spot for meeting colleagues and clients or friends and family. We are open for breakfast and dinner 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,432 reviews

TripAdvisor Rating  4.0/5  1,143 reviews

staff location and service

Customer review rating 5.0/5

Michelle M. Families - Confirmed reviews ALL

Service desk check in outstanding Great room and great location

Dear Michelle, We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I have passed on your feedback about the aircon to our maintenance department for further review. Thank you for your kind words about Sheree - I have passed them on and she will be thrilled to hear. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Front Office Manager

well located restaurant has improved

Customer review rating 3.5/5

Lea D. Couples - Confirmed reviews ALL

we enjoyed our stay, the restaurant has improved it now has an excellent menu and service is much better, I am still having issues signing into my All Accor App. The only downer was that the lounge in our room was covered in sand. Thankyou see you next time.

Dear Lea We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Front Office Manager

Satisfactory plus

Customer review rating 4.0/5

Mc Business - Confirmed reviews ALL

In at 2230, out at 0800, happy enough with bed, decor, bathroom, towels and amenities.

Dear Matthew We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Front Office Manager

Unclean and expensive

Customer review rating 2.0/5

Anonymous Solo - Confirmed reviews ALL

The room I stayed in had makeup stains on the pillows , black marks over the handles in the bathroom, mould on the shower head. Along with that the bistro food was mediocre, mostly came unseasoned and if ordered to the room would be cold, the also cover it in foil compared to other hotels of the level that use covers and take them away. Then comparing it to the Wollongong Novotel which provides towels for the beach this hotel provided no such service. Along with this nothing was provided as most other Accor hotels allow for streaming to the TVs or a connection via laptops this hotel did not allow that instead you were offered some foxtel channels which also were not functioning. I do not recommend staying here considering a few meters done there is a collection of hotels on the beach.

Dear Brandon Thank you for taking the time to tell us about your experience at the Novotel Newcastle Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have passed on your feedback to housekeeping, maintenance and the F&B team for internal review. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, James Front Office Manager

Wonderful stay! Just soured at the end

Customer review rating 4.0/5

Bron Families - Confirmed reviews ALL

Wonderful stay - room was great but bathroom smelt a bit strange. I left a pandora bracelet in the room that wasn't found. Ended up being $400 more than planned with this "lost" item.

Dear Bronwyn, We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I believe my colleague has been in contact about your bracelet. If not please reply to me directly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, James Front Office Manager

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Other web-users rate our hotel

  • 546 reviews 9.4/10 Location
  • 848 reviews 6.4/10 Room
  • 766 reviews 8.3/10 Service
  • 11 reviews 5/10 WiFi
  • 347 reviews 5.3/10 Cleanliness
  • 174 reviews 9.9/10 Beach
  • 170 reviews 5.2/10 Breakfast
  • 140 reviews 3.5/10 Value

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