Dear Y., Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. I will be sure to pass your words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read you found our apartment location and cleanliness a positive from your stay, and we agree the views from the property are perfect. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Sunghee, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. Our location to the harbour and main CBD areas are a popular feature for our guests and I am please to read this was positive for you during the stay as was your staff interactions and property views. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Sae, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team especially Barbara as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read that you were able to find our location a positive and the team were able to assist with a check I. prior to 2pm. I will also share your housekeeping feedback with our team and we look forward to welcoming you back I. the future. Warm regards, James Ferguson General Manager

Dear Sunyoung, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read we were able to provide a room prior to check in time, you were able to enjoy the views from the property and more importantly the team have left a lasting impression on you. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Jong, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. Our leisure area and views from the property are very popular with our guests, and I am pleased to read you were able to enjoy these features throughout your stay. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Hyojin, Thank you very much for taking the time to share your experience at The Sebel Quay West Suites Sydney. We truly appreciate your feedback and for bringing these matters to our attention. I am pleased to read you were able to enjoy our apartment facilities and location but disappointed to read other areas did not meet your expectations. We aim to create a warm, seamless, and memorable stay for every guest, so please accept our sincere apologies for the lapse in service you experienced. I have shared your comments directly with our front-of-house team to be reviewed and to ensure we address these concerns, refine our service delivery, and improve our guest experience moving forward. We genuinely value your feedback, as it helps us grow. We hope to have the opportunity to welcome you back in the future for a much more enjoyable and flawless stay. Warm regards, James Ferguson General Manager

Dear Yunhee, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read you were able to enjoy the views from the property and sorry to read you felt the room had a smell of cigarette inside. We will continue to ask guests to refrain from smoking at the property and working on cleaning methods to try reduce any effect if guests have chosen to. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Jinsung, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the stunning views from your Deluxe Two-Bedroom Apartment and found the room well-equipped with the amenities and kitchenware needed for a comfortable stay. It is also wonderful to know that our team's friendliness and responsiveness contributed positively to your experience. Thank you as well for bringing the maintenance and housekeeping matters to our attention. We appreciate your comments regarding the bathroom issue, room relocation, and housekeeping consistency, and have shared your feedback with the relevant teams for review. We are grateful for your balanced and thoughtful feedback. It is always encouraging to hear that our service stood out, and we appreciate your suggestions on how we can continue to improve the guest experience. We hope to have the pleasure of welcoming you back again in the future. Sincerely, James Ferguson General Manager

Dear slky, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location and found your stay comfortable overall. We also appreciate you bringing the condition of the tableware to our attention. Please accept our apologies that some of the knives were not maintained to the standard you expected. Your comments have been shared with our Housekeeping and Operations teams for review, and we will inspect the kitchen utensils to ensure they are in good condition for future guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even better experience on your next visit. Sincerely, James Ferguson General Manager

Dear Seongmi, Thank you so much for your lovely feedback. We are really happy to hear that your stay was such a memorable one and that you felt so warmly welcomed by our team from the moment you arrived. It is wonderful to know that our concierge team helped make your arrival special and that small gestures like showing you around and taking a family photo added to your experience. We are also delighted that you enjoyed the stunning views of the Harbour Bridge and Opera House, as well as the friendliness and genuine hospitality of our staff throughout your stay. Your kind words truly mean a lot, and we will make sure to share them with the team. It is great to hear that you found the booking process easy to use and that you enjoyed both your welcome drink and dining experience. Thank you again for sharing such thoughtful comments. We are very glad we could be part of your Sydney memories and look forward to welcoming you back again. Sincerely, James Ferguson General Manager

Dear Byoungchan, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our convenient location near Circular Quay and that the views of the Opera House and Harbour Bridge added to your experience. It is wonderful to know that you were able to comfortably explore nearby attractions such as The Rocks and the Opera House during your stay. We are also pleased to hear that you felt well recognised as an ALL member and that you enjoyed the breakfast, welcome drink, and welcome amenities provided. Thank you again for your support, and we look forward to welcoming you back again soon. Sincerely, James Ferguson General Manager

Dear Hyunjin, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet expectations, especially as this visit was meant to be a special time with your child. Please accept my sincere apologies for the condition of the room and the discomfort caused by the odour. This is certainly not the experience we aim to provide, and we regret that we were not able to resolve this to your satisfaction during your stay. Your comments have been shared with our management and maintenance teams for immediate review and follow-up. We also sorry to hear that you felt your request regarding room allocation was not appropriately considered. We always do our best to accommodate preferences, particularly for our valued loyalty members, and we regret that this was not your experience on this occasion. We take your feedback seriously, and it will be used to improve both our room quality and overall guest experience. Thank you again for bringing this to our attention. Sincerely, James Ferguson General Manager

Dear Byeolnim, Thank you for taking your time to share your experience with us. While we are pleased you enjoyed the view, we sincerely apologise that the service and cleanliness did not meet expectations. Your comments regarding the check-in experience, housekeeping, and room temperature are truly appreciated and have been shared with our team for immediate improvement. This is not reflective of our usual standards, and we will reinforce training to ensure a more welcoming and attentive experience. Thank you again for your feedback. We hope to have the opportunity to welcome you back for a much better stay. Sincerely, James Ferguson General Manager

Dear Hyejin, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read the apartment met your requirements and even though you couldn't travel far you were able to enjoy the views from the room especially over the Harbour Bridge and Opera House. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Hong, Welcome Back and Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team especially Esra as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. I'm pleased to read you were able to admire the views from the property and also enjoy our leisure area. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Yoo, Thank you for taking the time to share your recent experience at The Sebel Quay West Suites Sydney. At The Sebel, we are committed to providing exceptional service to every guest, and your feedback is truly valued. It helps us continue to improve and deliver the high standards our guests expect. It is pleasing to read you were able to enjoy the facilities at the property and found your interactions with the team to be kind. I will share your feedback with our housekeeping team for their review and we sincerely hope to welcome you back in the near future. Warm regards, James Ferguson General Manager

Dear Sunghoon, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is pleasing to read that you found the apartment/views to your liking and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Seyoung, Thank you very much for taking the time to share your feedback following your recent stay at The Sebel Quay West Suites Sydney. It is always a pleasure to receive such positive comments. I will be sure to pass your kind words along to our team especially our concierges as your feedback serves as a great encouragement to all of us, as we continually strive to provide outstanding service and memorable experiences for our guests. It is very pleasing to read that the room exceeded your expectations, the views left a lasting impression on your family and our housekeeping attended the room to your standard. Thank you once again for sharing your experience and we look forward to welcoming you back in the future. Warm regards, James Ferguson General Manager

Dear Yeeun, Thank you for being an Accor Platinum member and taking the time to share your experience at The Sebel Quay West Suites Sydney. At The Sebel, we are committed to delivering a superior service experience for every guest, so your feedback is incredibly important to us. Regarding member upgrades, for our loyal members where possible we look to upgrade bookings to the next room category but unfortunately over your booked dates with our high occupancy we did not have that option available unfortunately. Upon checking further information about your stay I note there has been communication between yourself and the team whilst in house and once checked out via email but please be assured that we are taking the appropriate steps to address areas for improvement via your provided feedback. I would like to offer you 4000 courtesy points as a mark of goodwill and respect for your loyalty to Accor whilst also acknowledging feedback from your stay. Please let me know if you would like to have those points credited and I can have the team process this to your account. Warm regards, James Ferguson General Manager