Swissôtel Sydney

Dear Jungho, Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience you experienced during your stay. Your feedback will be shared with the team as we strive for excellence with our services and offerings. We truly value your comments, as they provide valuable insights that help us continually improve our guest experience. As part of our ongoing commitment to enhancing the guest experience, Swissôtel Sydney has also completed a major lift modernisation project, introducing a state-of-the-art system that improves speed, comfort, and reliability. We appreciate you sharing your experience and hope to have the opportunity to welcome you back in the future to provide a stay that better reflects the Swissôtel standard of hospitality. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Jiho, Thank you for your exceptional feedback. We are delighted to hear that you had an amazing stay and enjoyed our spacious rooms and our prime location. Surrounded by shops, public transport, and theatres, our prime CBD location allows guests to easily explore and enjoy all that the city has to offer. We are also pleased to share that Swissôtel Sydney has now successfully completed its comprehensive lift modernisation. Our upgraded lifts provide faster, quieter, and more comfortable access throughout the hotel, further enhancing the guest experience. We look forward to welcoming you back for another memorable stay soon. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Sunhyung, Thank you for your amazing feedback and score. We are pleased to hear that you and your family enjoyed their stay and found our prime location convenient. We would also like to thank you for your patience throughout our lift refurbishment project. We are delighted to let you know that our two new lifts are now fully operational, providing a smoother, faster, and more comfortable journey throughout the hotel. We hope to have the opportunity to welcome you and your family back in the future and provide an even more enjoyable stay. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Soo K., Thank you for your wonderful score. We are delighted to hear that you had an enjoyable stay and our central location in the heart of the CBD was convenient. Swissôtel Sydney has also recently completed a full lift modernisation, providing a significantly enhanced experience with faster, smoother, and more reliable service. This upgrade reflects our continued commitment to improving our facilities and overall guest experience. We would be delighted to welcome you back to experience the improvements. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Dear Ms. P., I hope you are well. Warm greetings from Swissôtel Sydney. Thank you for taking the time to share your feedback with us. Please accept our sincerest apologies for your recent experience, which clearly fell far below both your expectations and our usual standards. We are deeply concerned to hear about the condition of your room, particularly the unpleasant odour, as well as the way your concerns were handled by our team. This is certainly not the level of service we strive to provide. We are especially sorry that your stay, which was meant to be a special part of your family trip, was impacted in this way. We also regret that your room allocation did not meet your expectations despite your prior request as a valued Platinum member. Your feedback regarding both the room condition and our team’s response has been taken very seriously and will be addressed with the relevant departments. Please be assured that we are reviewing this matter internally to ensure improvements are made, particularly in how guest concerns are acknowledged and resolved. Thank you again for bringing this to our attention. We truly regret that your experience did not reflect the high standards we aim to deliver, and we hope to have the opportunity to restore your confidence in us in the future. Kind regards, Fajar Ariadi Assistant Night Manager Swissôtel Sydney