Swissôtel Sydney

고객 평점 (ALL 평가) 4.3/5 7,071 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
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68 Market Street, 2000 SYDNEY, 호주

호텔설명

호텔 추가 정보

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurants serving seasonal Modern Australian cuisine

숙박

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호텔 위치

Swissôtel Sydney

68 Market Street
2000 SYDNEY
호주

GPS:-33.870635, 151.207363

전화
팩스 +61 2 9238 8899

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

Ten Stories

Ten Stories offers a range of locally sourced and seasonally inspired dishes. The menu is designed to take its diner on a culinary journey of flavour, color and texture with meals cooked from the heart and with the integrity of each ingredient in mind.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  7,071 리뷰

고객 평점 4.0/5

Bitna K. 가족 - 전체(All) 통지 확인

스텝들은 모두 친절했습니다. 다만 조식 부페가 조금 아쉽다는 생각이 들었고, 테이블 스텐드가 가끔 깜빡거리는 등의 아쉬움이 있습니다.

Dear Ms. Bitna k., We hope you are well. Warm greetings from Swissôtel Sydney. Thank you very much for taking the time to share your detailed feedback following your recent family stay with us. We truly appreciate your overall rating of 80/100 and your thoughtful comments. We are pleased to know that you enjoyed our convenient location and the spacious bathroom, and that you found our team members friendly and welcoming. Your kind words about our staff, as well as your appreciation for being assigned a twin room, are sincerely valued. We are also glad that your arrival experience and accommodation met your expectations. At the same time, we are grateful for your constructive feedback. We sincerely apologize that the breakfast buffet did not fully meet your expectations. Your suggestions regarding a wider salad selection and the addition of a noodle section are very helpful, and we appreciate your specific comments about the omelet, toast, and Greek yogurt. We will certainly share your feedback with our culinary team for review and improvement. We also regret the inconvenience caused by the flickering table lamp and the WiFi speed. Please rest assured that your comments have been noted and will be communicated to our maintenance and IT teams to ensure a more comfortable and reliable experience for our guests. As a valued Gold member of the ALL Accor loyalty programme, your feedback is especially important to us. We are grateful for your continued loyalty and for recommending us. Thank you once again for your valuable insights. We truly hope to have the opportunity to welcome you and your family back in the future and to provide you with an even better experience. Kind regards, Fajar Ariadi Assistant Night Manager Swissôtel Sydney

고객 평점 3.0/5

Eunjin P. 가족 - 전체(All) 통지 확인

라운지 이용은 좋았으나 조식과 라운지의 퀄리티는 기대 이하였습니다 간혹 보이는 날파리가 입맛을 떨어트리게 만들었습니다. 미리 얼리 체크인을 요청하였으나 전혀 반영되지 않았습니다. 이는 방이 있음에도 시간이 될 때까지 주지 않는 기분이었고 이로 인해 3시 정각까지 하염없이 기다리게 만들었습니다. 처음부터 3시에 가능하다고했다면 기다리지 않고 투어를 다녀왔을텐데 준비가 되는대로 연락을 주겠다는 말에 다른 활동을 못하고 기다리게 된 점은 매우 아쉽습니다.

Dear Ms. P., Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. First and foremost, we sincerely appreciate your loyalty as a valued ALL Platinum member and for choosing to stay with us through the Accor ALL App. It is encouraging to hear that you were satisfied with our location and the condition of your room, as well as aspects such as WiFi, sustainability efforts, and your welcome amenities. Your positive comments are truly appreciated. However, we are genuinely sorry that several elements of your stay did not meet your expectations. In particular, please accept our sincere apologies regarding your arrival experience. We understand how disappointing it must have been to wait until 3:00 PM despite having requested early check-in in advance. We regret that our communication led you to wait at the hotel instead of planning other activities. This certainly does not reflect the seamless and considerate service we strive to provide, especially to our valued loyalty members. Your comments have been shared with our Front Office team to ensure clearer and more transparent communication moving forward. We are also concerned to learn that the breakfast and Executive Lounge quality fell below expectations and that you noticed flies in the area. Please be assured that hygiene and food quality are matters we take very seriously. Your feedback has been immediately communicated to our Food & Beverage and hygiene teams for thorough review and corrective action. Additionally, we regret that the room upgrade did not meet your expectations and that the level of recognition as an ALL member felt unclear. Providing meaningful recognition to our loyal members is extremely important to us, and we will review how we can improve the consistency of this experience. Your overall rating and recommendation score clearly show that we have areas requiring improvement, and we truly value your honest feedback as it helps us refine our service standards. Ms. P., we sincerely hope you will give us another opportunity to restore your confidence and provide the level of service you rightfully expect. Should your travels bring you back, please feel free to contact us directly so we may personally assist with your arrangements. Thank you once again for sharing your experience with us. Kind regards, Fajar Ariadi Assistant Night Manager Swissotel Sydney

고객 평점 4.0/5

Sanghyup L. 가족 - 전체(All) 통지 확인

위치가 좋았고, 객실 청소 및 직원들 서비스에 만족힜습니다.

Dear Ms. L., Thank you very much for taking the time to share your feedback with us. I’m pleased to hear that you enjoyed our convenient location and were satisfied with the cleanliness of your room and the service provided by our team. I also appreciate your comments regarding the Wi-Fi speed. Please accept my apologies for any inconvenience this may have caused during your stay. Your feedback has been shared with our IT team as we continue to work on improving our connectivity for our guests. Thank you again for choosing Swissôtel Sydney. We hope to have the opportunity to welcome you and your family back in the future. Kind Regards, Gaurav Regmi Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia

고객 평점 4.5/5

Jeong E. A. 가족 - 전체(All) 통지 확인

직원들도 친절하고 무엇보다 위치가 좋아서 투어하기 편했음

Dear Jeong, Thank you for your lovely feedback. We are delighted to hear that you found our team friendly and that our central location made your stay convenient for exploring the city. It’s always a pleasure to know our guests enjoyed both the service and the surroundings. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon. Best wishes, Siddoway Assistant Front Office Manager Swissotel Sydney

고객 평점 4.5/5

Jaesoon L. 가족 - 전체(All) 통지 확인

위치가 아주 좋습니다. 어딜가든 편리해요

Hi Jaesoon, Thank you for your amazing feedback. We are thrilled to hear your stay was enjoyable and the location was great. We look forward to welcoming you again soon. Kind Regards, Dalal Saboune Executive Assistant to the General Manager

그 외 웹 사용자 평가 등급

  • 3,257 리뷰 9.6/10 위치
  • 3,682 리뷰 7.5/10 객실
  • 3,716 리뷰 7.6/10 서비스
  • 46 리뷰 4.7/10 인터넷 가격
  • 1,430 리뷰 4.5/10 편의 시설
  • 1,144 리뷰 6.8/10 청결도
  • 961 리뷰 6.6/10 조식
  • 596 리뷰 5.7/10 가격 대비 가치

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