Hi Haejin, Thank you for staying with us at Swissôtel Sydney and for being a valued Accor Platinum member. We are delighted to hear that you had an enjoyable stay and appreciated our convenient location and the warm hospitality provided by our team. Your lovely feedback is greatly appreciated and will certainly be shared with our team as a wonderful encouragement. We are also pleased to update you on some exciting improvements that have taken place at the hotel recently. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to Swissôtel Sydney for another enjoyable stay. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Kyeongeun, Thank you for choosing to stay with us at Swissôtel Sydney and for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed our spacious rooms as well as our prime location. Your detailed feedback will be shared with the team as we strive to deliver excellence with our services and offerings. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Seon, Thank you for staying with us at Swissôtel Sydney and for your amazing feedback. We are absolutely delighted to hear that you were able to make the most of our wonderful hotel facilities and enjoyed the attentive services from our friendly staff. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager Swissotel Sydney

Hi Songyi, Thank you for staying with us at Swissôtel Sydney. We are delighted to hear that you had an exceptional stay with us and that you enjoyed our attentive services from our kind staff. Our friendly and dedicated team will be thrilled to hear your kind comments. We strive to provide warm and attentive service, and your feedback is a wonderful encouragement to the team. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager Swissotel Sydney

Hi Hansol, Thank you for staying with us at Swissôtel Sydney and for your amazing score. We are thrilled to hear you found our prime location to be convenient. During your next stay, please feel free to contact our Swiss Services team from your room should you require any further assistance. Whether you would like to explore our pillow menu, request additional towels, require maintenance for the air conditioner or need anything else to make your stay more comfortable, our team will be delighted to assist. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Dear Zeno, Thank you for staying with us at Swissôtel Sydney and for your lovely feedback. We thank you for being a valued Accor Platinum member and are thrilled to hear you enjoyed the benefits you received at our lovely Swissotel Sydney. We are also pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Jinwon, Thank you for staying with us at Swissôtel Sydney. We truly appreciate your review and your continued support. We are pleased to update you on some exciting improvements that have taken place at the hotel since your last visit. Swissôtel Sydney has now completed a comprehensive three-lift modernisation project. All three guest lifts are now fully operational, delivering faster, smoother and more reliable access across all 25 floors. We look forward to welcoming you back to experience these exciting upgrades. Kind regards, Dalal Saboune Executive Assistant to the General Manager Swissotel Sydney

Dear Jungho, Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience you experienced during your stay. Your feedback will be shared with the team as we strive for excellence with our services and offerings. We truly value your comments, as they provide valuable insights that help us continually improve our guest experience. As part of our ongoing commitment to enhancing the guest experience, Swissôtel Sydney has also completed a major lift modernisation project, introducing a state-of-the-art system that improves speed, comfort, and reliability. We appreciate you sharing your experience and hope to have the opportunity to welcome you back in the future to provide a stay that better reflects the Swissôtel standard of hospitality. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Jiho, Thank you for your exceptional feedback. We are delighted to hear that you had an amazing stay and enjoyed our spacious rooms and our prime location. Surrounded by shops, public transport, and theatres, our prime CBD location allows guests to easily explore and enjoy all that the city has to offer. We are also pleased to share that Swissôtel Sydney has now successfully completed its comprehensive lift modernisation. Our upgraded lifts provide faster, quieter, and more comfortable access throughout the hotel, further enhancing the guest experience. We look forward to welcoming you back for another memorable stay soon. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Sunhyung, Thank you for your amazing feedback and score. We are pleased to hear that you and your family enjoyed their stay and found our prime location convenient. We would also like to thank you for your patience throughout our lift refurbishment project. We are delighted to let you know that our two new lifts are now fully operational, providing a smoother, faster, and more comfortable journey throughout the hotel. We hope to have the opportunity to welcome you and your family back in the future and provide an even more enjoyable stay. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Soo K., Thank you for your wonderful score. We are delighted to hear that you had an enjoyable stay and our central location in the heart of the CBD was convenient. Swissôtel Sydney has also recently completed a full lift modernisation, providing a significantly enhanced experience with faster, smoother, and more reliable service. This upgrade reflects our continued commitment to improving our facilities and overall guest experience. We would be delighted to welcome you back to experience the improvements. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Dear Ms. P., I hope you are well. Warm greetings from Swissôtel Sydney. Thank you for taking the time to share your feedback with us. Please accept our sincerest apologies for your recent experience, which clearly fell far below both your expectations and our usual standards. We are deeply concerned to hear about the condition of your room, particularly the unpleasant odour, as well as the way your concerns were handled by our team. This is certainly not the level of service we strive to provide. We are especially sorry that your stay, which was meant to be a special part of your family trip, was impacted in this way. We also regret that your room allocation did not meet your expectations despite your prior request as a valued Platinum member. Your feedback regarding both the room condition and our team’s response has been taken very seriously and will be addressed with the relevant departments. Please be assured that we are reviewing this matter internally to ensure improvements are made, particularly in how guest concerns are acknowledged and resolved. Thank you again for bringing this to our attention. We truly regret that your experience did not reflect the high standards we aim to deliver, and we hope to have the opportunity to restore your confidence in us in the future. Kind regards, Fajar Ariadi Assistant Night Manager Swissôtel Sydney

Dear Gyuhui, Thank you for sharing your feedback following your recent stay. I’m delighted to hear you enjoyed our location and appreciated the daily servicing of your room—it's great to know these elements added to your experience. Thank you as well for your comment regarding the room setup. We understand that having only one chair in a king room can be limiting, and we appreciate you bringing this to our attention. Your feedback will be considered as we review ways to improve comfort and functionality for our guests. We hope to welcome you back again soon. Best wishes, Siddoway Assistant Front Office Manager Swissotel Sydney

Dear Mr. L., I hope you are well. Warm greetings from Swissôtel Sydney. Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to see your perfect overall rating and to know that you continue to enjoy our central location. It is especially rewarding to hear that, as a valued Platinum member of ALL Accor Live Limitless, you feel well recognised and taken care of whenever you stay with us. At the same time, we truly appreciate your constructive feedback. We sincerely apologise that certain aspects of your stay did not meet expectations, particularly the WiFi speed, cleanliness, and elements of your dining experience. Your comments regarding the Executive Lounge, including the quality of food and crowding, as well as your feedback on the welcome drink and amenity, have been carefully noted and will be shared with the relevant teams for improvement. We understand how important these details are, especially for our loyal members, and we are committed to enhancing these areas to deliver a more consistent and elevated experience. Thank you again for your valuable insights and for your continued loyalty. We very much look forward to welcoming you back and providing you with an even better stay in the future. Kind regards, Fajar Ariadi Assistant Night Manager Swissôtel Sydney

Dear L. Sohee, Thank you for your valuable review. We are pleased to hear your compliments regarding the location of our hotel and our staff. We apologize for the inconvenience caused by the noise from the air conditioning, and we recognize this as an area for improvement. Once again, thank you, and we will strive to provide even better service in the future. Warm regards, Michelle Holdsworth Front Office Manager Swissotel Sydney

Dear Ms. H., Thank you so much for your kind words. We’re thrilled to hear that you enjoyed our central location and that our team made your stay even more enjoyable. It’s also wonderful to know that the welcome amenity and room upgrade exceeded your expectations. I appreciate your feedback regarding the WiFi speed and ease of access, and we will continue working to improve these areas for a smoother experience. We truly value your support as a Gold member and look forward to welcoming you back to Swissôtel Sydney for another memorable stay. Kind Regards, Gaurav REGMI Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia

Dear Mr. S., Thank you very much for your kind feedback. We’re delighted to know you had a comfortable and enjoyable stay with us, and that every part of your experience—from your arrival through to your time in the room and hotel facilities—met your expectations so well. It’s especially pleasing to hear that you felt well looked after as a valued ALL Gold member. Thank you as well for recognising Moduman—your kind mention will certainly be shared and appreciated. We truly value your support and look forward to welcoming you and your family back again on your next visit. Warm regards, Gaurav REGMI Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia