Swissôtel Sydney

Hi Soo K., Thank you for your wonderful score. We are delighted to hear that you had an enjoyable stay and our central location in the heart of the CBD was convenient. Swissôtel Sydney has also recently completed a full lift modernisation, providing a significantly enhanced experience with faster, smoother, and more reliable service. This upgrade reflects our continued commitment to improving our facilities and overall guest experience. We would be delighted to welcome you back to experience the improvements. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Dear Ms. P., I hope you are well. Warm greetings from Swissôtel Sydney. Thank you for taking the time to share your feedback with us. Please accept our sincerest apologies for your recent experience, which clearly fell far below both your expectations and our usual standards. We are deeply concerned to hear about the condition of your room, particularly the unpleasant odour, as well as the way your concerns were handled by our team. This is certainly not the level of service we strive to provide. We are especially sorry that your stay, which was meant to be a special part of your family trip, was impacted in this way. We also regret that your room allocation did not meet your expectations despite your prior request as a valued Platinum member. Your feedback regarding both the room condition and our team’s response has been taken very seriously and will be addressed with the relevant departments. Please be assured that we are reviewing this matter internally to ensure improvements are made, particularly in how guest concerns are acknowledged and resolved. Thank you again for bringing this to our attention. We truly regret that your experience did not reflect the high standards we aim to deliver, and we hope to have the opportunity to restore your confidence in us in the future. Kind regards, Fajar Ariadi Assistant Night Manager Swissôtel Sydney

Dear Gyuhui, Thank you for sharing your feedback following your recent stay. I’m delighted to hear you enjoyed our location and appreciated the daily servicing of your room—it's great to know these elements added to your experience. Thank you as well for your comment regarding the room setup. We understand that having only one chair in a king room can be limiting, and we appreciate you bringing this to our attention. Your feedback will be considered as we review ways to improve comfort and functionality for our guests. We hope to welcome you back again soon. Best wishes, Siddoway Assistant Front Office Manager Swissotel Sydney

Dear Mr. L., I hope you are well. Warm greetings from Swissôtel Sydney. Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to see your perfect overall rating and to know that you continue to enjoy our central location. It is especially rewarding to hear that, as a valued Platinum member of ALL Accor Live Limitless, you feel well recognised and taken care of whenever you stay with us. At the same time, we truly appreciate your constructive feedback. We sincerely apologise that certain aspects of your stay did not meet expectations, particularly the WiFi speed, cleanliness, and elements of your dining experience. Your comments regarding the Executive Lounge, including the quality of food and crowding, as well as your feedback on the welcome drink and amenity, have been carefully noted and will be shared with the relevant teams for improvement. We understand how important these details are, especially for our loyal members, and we are committed to enhancing these areas to deliver a more consistent and elevated experience. Thank you again for your valuable insights and for your continued loyalty. We very much look forward to welcoming you back and providing you with an even better stay in the future. Kind regards, Fajar Ariadi Assistant Night Manager Swissôtel Sydney

Dear L. Sohee, Thank you for your valuable review. We are pleased to hear your compliments regarding the location of our hotel and our staff. We apologize for the inconvenience caused by the noise from the air conditioning, and we recognize this as an area for improvement. Once again, thank you, and we will strive to provide even better service in the future. Warm regards, Michelle Holdsworth Front Office Manager Swissotel Sydney