Swissôtel Sydney

고객 평점 (ALL 평가) 4.3/5 7,244 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
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68 Market Street, 2000 SYDNEY, 호주

호텔설명

호텔 추가 정보

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurants serving seasonal Modern Australian cuisine

숙박

Take advantage of our Flight + Hotel offers

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호텔 위치

Swissôtel Sydney

68 Market Street
2000 SYDNEY
호주

GPS:-33.870635, 151.207363

전화
팩스 +61 2 9238 8899

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

Ten Stories

Ten Stories offers a range of locally sourced and seasonally inspired dishes. The menu is designed to take its diner on a culinary journey of flavour, color and texture with meals cooked from the heart and with the integrity of each ingredient in mind.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  7,244 리뷰

고객 평점 5.0/5

Duyong K. 가족 - 전체(All) 통지 확인

침구류가 편함

Dear Mr. K., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location and found the bedding comfortable during your stay. It is also pleasing to know that you had a positive experience with our team and were able to enjoy facilities such as the pool and concierge services. Your kind comments are truly appreciated. Thank you again for your valuable feedback and for choosing to stay with us. We look forward to welcoming you back to Swissôtel Sydney in the future. Kind Regards, Gaurav REGMI Night Manager Swissôtel Sydney Tel: +6… 68 Market Street | Sydney, NSW 2000 | Australia

고객 평점 2.0/5

Hyerin J. 비즈니스 - 전체(All) 통지 확인

체크인할때 다음날 조식을 신청했는데, 다음날 조식먹으러갔는데, 리스트에 이름 없었음. 어른둘에 아이둘이라고 다시 이야기했더니 바로 먹을수 있게 도와주었고, 우리아이들이 어려서 무료 제공 된다며 인사도 너무 스윗하게 해주고, 즐거운 조식을 먹음. 그런데 그날 저녁 35달러*2인 70불이 아닌 왜인지 모를 140불이 결제되었고, 프론트에 전화하니 미안하다며 처리해주겠다고 함. Debit 카드로 결제 되었는데, 체크아웃시까지도 처리되지않고, 리펀 되지 않음. 체크아웃시 다시 이야기하니 다 처리되었고, 걱정 말라고 했지만, 체크아웃한지 열흘이 다되어갔는데도 카드취소가 되지 않아 이메일을 보냄. 디파짓 50불과, 조식비로 잘못결제된 140불 중 70불 환불 되지 않았다고 씀. 숙박동안은 카드는 홀딩한 상태였고, 지금은 다 처리 되었으니 환불 안된건 카드사로 확인해보라고함. 디파짓에서 추가로 조식비 20불이 메일 다시 받은날 결제되었고, 카드사로 다음날 전화해보니 어제 날짜로 140불 취소되어 환불될거라고 들음. 결국 계속 일처리가 안되었었고, 내가 메일 보내고 나서 모든 일이 처리가 된 것에 매우 황당함.

Dear Hyerin, Thank you for taking the time to share your detailed feedback following your recent stay with us. While I am pleased to read that you enjoyed our central location, found your room comfortable, and that your family had a delightful breakfast experience with our restaurant team, I am truly sorry for the frustration caused by the billing and refund process. It is concerning to learn about the confusion surrounding the breakfast charges and the delay in processing the refunds. I sincerely apologise for the inconvenience and uncertainty this caused during and after your stay. The situation you described regarding the incorrect $140 breakfast charge, the refund of the $50 deposit, and the additional adjustments should have been handled far more clearly and efficiently. Please rest assured that your feedback has been shared with our Front Office and Finance teams so we can review the administrative process and ensure that billing adjustments and refunds are communicated and processed more promptly in the future. We certainly understand how frustrating it must have been to follow up several times and only see progress after sending an email. As a valued ALL Accor Classic member, we truly appreciate your loyalty and thank you for your patience while this matter was resolved. Your comments help us identify areas where we must improve, particularly in ensuring transparency and efficiency with guest accounts. Once again, please accept our sincere apologies for the inconvenience caused. We hope to have the opportunity to welcome you and your family back to provide you with a much smoother and more enjoyable experience. Warm regards, Michelle Holdsworth Front Office Manager

고객 평점 4.5/5

Soojin L. 가족 - 전체(All) 통지 확인

라운지이용 편하고 숙소 위치가 좋았음

Dear Soojin L., Thank you for your positive feedback regarding your stay at Swissôtel Sydney. We are delighted to hear that you appreciated our convenient location and the comfort of our lounge. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Maanvick Ganesh Assistant Manager

고객 평점 1.5/5

Cha D. Y. 비즈니스 - 전체(All) 통지 확인

엘리베이터가 수시로 고장이 나서 로비에서 방으로 가는데 3개의 엘리베이터 중 1개만 정상 작동하여, 모든 층마다 엘리베이터가 서고, 많은 사람들이 줄을 서서 대기를 해야 함.

Dear Mr Y., Thank you for sharing your feedback following your stay at Swissôtel Sydney. We sincerely apologise for the inconvenience caused by the lift availability during your visit. We understand how frustrating the wait times can be, particularly during busy periods. Our lift modernisation program is currently underway to improve reliability and guest flow throughout the building. We appreciate your comments and hope to have the opportunity to welcome you back for a smoother experience in the future. Sincerely, Michelle Holdsworth Front Office Manager

고객 평점 3.5/5

Chan H. J. 가족 - 전체(All) 통지 확인

아시아 연휴기간이라 많이 바빠 보였습니다. 다른 시드니, 맬번 Accor호텔에 비해서 직원들이 큰 행사 때문에 더욱 바빠보여서 안타까웠습니다. Platinum 회원에게 조금 더 신경써 줬으면 좋겠습니다. 그리고 Lounge 이용시 조금 여유를 주었으면 합니다. 끝나기 마지막에 와인 한잔 요청했는데,,, 너무 시간을 잘 지켜서..... 좀 민망했습니다. (저희는 웃어 넘길수 있었어요. 심각하지 않았어요)

Dear Mr. J., I hope you are well. Warm greetings from Swissotel Sydney. Thank you very much for taking the time to share your detailed feedback following your recent family stay with us. We are pleased to know that you found our location to be excellent and that you were satisfied with the booking process through the ALL App, as well as with our breakfast, WiFi, and sustainability efforts. Your positive comments are sincerely appreciated. At the same time, we regret that your overall experience did not fully meet your expectations. We understand that your stay coincided with a particularly busy holiday period and a large event, and we are sorry if this affected the level of attentiveness and comfort you expected—especially as a valued Platinum member of ALL Accor Live Limitless by Accor. Please be assured that we truly value your loyalty, and your comments regarding recognition and personalised attention have been shared with our leadership team. We also apologise for any discomfort experienced due to dust in the room. The wellbeing of our guests is extremely important to us, and we are sorry to hear that your wife suffered from an indoor dust allergy during your stay. This feedback has been communicated to our housekeeping team for immediate review and reinforcement of cleaning standards. Regarding your experience in the Lounge, we appreciate your understanding and good humour. Nevertheless, we regret that the strict adherence to closing time caused any embarrassment. Your suggestion to allow a little flexibility at the end of service is noted, and we will review this with the team to ensure a more gracious and comfortable experience for our valued members. Thank you once again for your constructive feedback and for your continued loyalty as both a Platinum member and Accor Vacation Club member. We sincerely hope to have the opportunity to welcome you and your family back for a smoother and more personalised experience in the future. Kind regards, Fajar Ariadi Assistant Night Manager Swissotel Sydney

그 외 웹 사용자 평가 등급

  • 3,245 리뷰 9.6/10 위치
  • 3,672 리뷰 7.5/10 객실
  • 3,705 리뷰 7.6/10 서비스
  • 48 리뷰 4.8/10 인터넷 가격
  • 1,436 리뷰 4.5/10 편의 시설
  • 1,140 리뷰 6.8/10 청결도
  • 959 리뷰 6.7/10 조식
  • 461 리뷰 7.4/10 음료

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