소피텔 시드니 웬트워스 5성

고객 평점 (ALL 평가) 4.1/5 7,429 리뷰

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61-101 Phillip Street, 61 101 Phillip Street, 2000 시드니, 호주

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소피텔 시드니 웬트워스

61-101 Phillip Street, 61 101 Phillip Street
2000 시드니
호주

GPS:-33.865166, 151.211548

전화
팩스 +61 2 9228 9133

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체크인 시간 : 부터 - 체크아웃 시간 : 까지

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고객 리뷰

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자세히 보기

ALL 평가  4.1/5  7,429 리뷰

TripAdvisor 평가  4.0/5  6,686 리뷰

Club Room Experience

트립어드바이저 평점 4.0/5

A Y TripAdvisor 인증 리뷰

We thoroughly enjoyed our stay in the Luxury room with access to the Club Lounge. The room was comfortable and well-appointed, and the staff were friendly and welcoming. However, to truly match the pre-renovation experiences in the lounge, a couple of areas could use improvement. The afternoon tea offered a nice selection of desserts, but once the popular items were gone, they were not replenished, which was a bit disappointing. The selection of evening canapés was limited, with items unnecessarily repeated at the opposite end of the same station. This arrangement, given the ample space available, seemed intended to create an impression of greater variety rather than to add convenience. We hope the Club Lounge will return to its previous high standards. Overall, it was a pleasant stay, and we look forward to returning.

Bonjour, Thank you for taking the time to share your experience with us! I am delighted to hear that you enjoyed your stay in the Luxury room and found our staff to be friendly and welcoming. It’s great to know that the comfort of your room contributed to your overall experience. I appreciate your feedback regarding the Club Lounge. I’m sorry to hear that the afternoon tea items were not replenished and that the selection of evening canapés felt limited. Your insights about the arrangement of the offerings are invaluable, and I’ll be sure to pass them along to our executive chef. We aim to provide a variety of options that truly enhance our guests' experience, and your feedback helps us identify areas for improvement. We are committed to ensuring that the Club Lounge returns to the high standards you have come to expect, and I am grateful for your understanding as we continue to refine our offerings. We look forward to welcoming you back on your next visit and providing an even more enjoyable experience! Merci! Alley Prerana Guest Relations & Club Millésime Luxury Manager

Decent Hotel, Shocking Service

트립어드바이저 평점 3.0/5

Andy F TripAdvisor 인증 리뷰

This is a very large tower block full-service hotel in the heart of Sydney, ten minutes walk down to Circular Quay. Apparently they've just spent A$70m refurbishing and relaunching this place. As a guest it was hard to see what they'd spent the money on, unless it had been dreadful previously. My room was average size for a city hotel, with OK bathroom (although the sink was chipped in several places). The elevators are not adequate for a hotel this size, with long waits and already-packed lifts being commonplace. My room was not serviced on my first overnight, until I asked, and then they seemed surprised. The service and the layout in the semi-circular Dining Room was a complete joke - disorganised and inefficient, as well as being too small for the size of hotel. On my last night in the hotel there was a big, posh reception/ relaunch party, which caused massive disruption to ordinary guests like myself. There was no warning of this and no apology. At 6pm I was (almost) prevented from leaving the hotel through the front lobby, and at 8pm again I was (almost) prevented from getting back in! I was asked to go to a small service entrance at the back! Not good enough by a long way.

Bonjour Andy, Thank you for taking the time to share your experience with us. I am truly sorry to hear that your stay fell short of your expectations, especially given our recent renovations. I can only imagine how frustrating it must have been to deal with long waits for the elevators and the delay in having your room serviced. That’s certainly not the level of comfort we strive to provide. I also apologise for the disorganization you encountered in the Dining Room and for the disruption caused by the reception party. I’m sorry this wasn’t communicated to you in advance, as it must have been incredibly inconvenient to navigate through a crowded lobby when you were simply trying to enjoy your stay. Your experience is not reflective of the hospitality we aim to deliver. Regarding the room size and bathroom facilities, I want to note that our property is heritage-listed, which does impose certain restrictions on what we can change. However, your comments regarding the bathroom condition and overall service are important, and I will ensure they are addressed with our team. We genuinely want every guest to feel valued, comfortable, and well cared for during their time with us. I sincerely hope you might consider giving us another chance in the future. We are committed to improving our services and facilities, and your feedback will help us on that journey. Thank you again for sharing your insights; they truly matter to us. Merci! Alley Prerana Guest Relations & Club Millésime Luxury Manager

Such a shame we were there during its main refurbishment!

트립어드바이저 평점 3.0/5

Kirsty M TripAdvisor 인증 리뷰

We got told two nights before that they were having a refurbish so areas weren't open, the main restaurant, lobby and main areas. This was such a shame as if we knew this we wouldn't have booked it! We did however have a room upgrade with use of the executive lounge are for tea and pre drinks. This room was always used for breakfast. The room wasn't the best and reminded me of a airport lounge not a hotel. The coffee was unfortunately the worse we have tasted, but the selection for breakfast made up for this. The hotel room was clean and tidy and comfortable. The wait for the lifts were shocking, sometimes waiting 15mins. I hope this would change after the refurbishment.

Bonjour, Thank you for sharing your experience with us. I completely understand your frustration regarding the ongoing enhancement project and the inconvenience it caused during your stay. It’s disappointing to hear that you weren't informed earlier, and I apologise for that lack of communication. I am glad to know you enjoyed the room upgrade and found the breakfast selection to your liking, though I am sorry to hear the coffee didn’t meet your expectations. Your comments about the lift wait times are very helpful, and I will be sure to share them with our team as we aim to improve our services. We truly value your feedback and hope you might consider staying with us again in the future, once our renovations are complete. We are committed to providing a top-notch experience for all our guests, and I hope to have the opportunity to welcome you back. Thank you once again for your insights! Merci! Alley Prerana Guest Relations & Club Millésime Luxury Manager

a hotel that scams customers

트립어드바이저 평점 1.0/5

Passport821011 가족 - TripAdvisor 인증 리뷰

Hotel problems that take money from my card for eating mini-bar drinks and snacks when I haven't. Then I contacted them to resolve the problem and they have not responded for weeks now.

Bonjour, I am truly sorry to hear about your experience, and I understand how frustrating it must be to deal with this issue. It’s disappointing to hear that you've been charged for mini-bar items you didn’t consume, and that you haven’t received a timely response to your concerns. Please know that we take such matters seriously, and would like to help resolve this for you. If you could reach out to us directly at H3665@sofitel.com, we will make it a priority to investigate and rectify the situation. Thank you for bringing this to our attention, and I sincerely apologise for any inconvenience this has caused. Merci! Alley Prerana Guest Relations & Club Millésime Luxury Manager

호텔 경험

고객 평점 3.5/5

Zeno L. 가족 - 전체(All) 통지 확인

클럽 라운지에서는 체크인시 직원분들이 매우 친절하고 웃음기있는모습이 시작부터 기분좋은마음을 가지게 하였고 라운지 이용시 모든 직원들이 친절하고 정성을다하는 모습이 호주내에 쏘피텔 호텔중에 단연코 으뜸이라고 말하고 싶습니다 예상과달리 좋는 경험이었습니다 그리고 한가지 불편한 마음을 가지게 하는 일이 있었는데 우리 딸들하고 아무리 생각해보고 기억을 해보아도 우린 미니바에 에있는 어떠한 것도 먹지도 마시지도 않았기에 나에게 청구된 $ 20.28 에대해서는 이해하고 넘어갈수가 없습니다 1) 플래티늄회원 이기에 우리는 라운지에서 먹고 마시면되기에 미니바를 사용할 이유가 없고 2) 딸들이 냉장고를 이용하기위해 ( 우리가 가져온 음료) 호텔측 음료를 꺼내 놓은뒤 사용한 것이 전부입니다 이과정에서 막내가 가져온 스프라이트 도 그냥두고 왔고요 $20.28 은 호텔을이용하는 동안 아무것도안인것이지만 그래도 우리가 미니바에 있는어떠한것도 이용하지안았는데 영수증에 첨부된것을 보고 마치 몰래 체크아웃한 취급을 받게 되어서 마음이 편하지를 았습니다 내가 19일 뱅크어카운트를 확인하고 이문제를 알게된뒤에 19일 오전 10시30부에 전화해서 호텔측과 이야기하니 젊은 아가씨 말이 슈퍼바이저와 의논한뒤에 해결하겠다고 말 했지만 그날 호텔측에서 해준건 매일로 보내준 영수증이 전부였고 내가 호텔 측에 보낸 매일도 아직까지 답변도 없었습니다 저는 지금까지 십수년 플래 티늄 회원으로 전세계수많은 호텔을이용하면서 단한번도 미니바를 이용한적이없습니다 그러하기에 이번일 에대해서는 아무것도 안인일에 문제제기를 한것같아 실망스럽지만 잘못된거 바로 해결하는것이 옳은행동이기에 말씀드립니다 한번 호텔 하우스키핑 직원에게 확인해보시고 이문제가 해결되어서 즐거운마음으로 다시방문 할수 있으면 감사하겠습니다

Dear Zeno L., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis Hoang Assistant Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,587 리뷰 9.1/10 위치
  • 3,309 리뷰 6.1/10 객실
  • 3,593 리뷰 7.8/10 서비스
  • 30 리뷰 7.4/10 인터넷 가격
  • 1,349 리뷰 4.8/10 안락함
  • 1,339 리뷰 3.4/10 편의 시설
  • 802 리뷰 6.4/10 청결도
  • 800 리뷰 6.3/10 조식

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.