ソフィテルウエントワースシドニー 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 7,422 件のレビュー

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61-101 Phillip Street, オーストラリア, 2000 シドニー, オーストラリア

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ホテルのその他の情報

  • シドニーCBDの活気溢れる中心部

  • ユニークな4つのダイニング施設

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  • 市内中心部に位置する、歴史的建築物の5つ星ホテル

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ホテル所在地

ソフィテルウエントワースシドニー

61-101 Phillip Street, オーストラリア
2000 シドニー
オーストラリア

GPS:-33.865166, 151.211548

電話番号
ファックス +61 2 9228 9133

アクセスと交通機関

ホテルサービス

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敷地内
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  7,422 件のレビュー

トリップアドバイザーの評価  4.0/5  6,686 件のレビュー

Club Room Experience

トリップアドバイザーの評価 4.0/5

A Y トリップアドバイザー認証口コミ

We thoroughly enjoyed our stay in the Luxury room with access to the Club Lounge. The room was comfortable and well-appointed, and the staff were friendly and welcoming. However, to truly match the pre-renovation experiences in the lounge, a couple of areas could use improvement. The afternoon tea offered a nice selection of desserts, but once the popular items were gone, they were not replenished, which was a bit disappointing. The selection of evening canapés was limited, with items unnecessarily repeated at the opposite end of the same station. This arrangement, given the ample space available, seemed intended to create an impression of greater variety rather than to add convenience. We hope the Club Lounge will return to its previous high standards. Overall, it was a pleasant stay, and we look forward to returning.

Bonjour, Thank you for taking the time to share your experience with us! I am delighted to hear that you enjoyed your stay in the Luxury room and found our staff to be friendly and welcoming. It’s great to know that the comfort of your room contributed to your overall experience. I appreciate your feedback regarding the Club Lounge. I’m sorry to hear that the afternoon tea items were not replenished and that the selection of evening canapés felt limited. Your insights about the arrangement of the offerings are invaluable, and I’ll be sure to pass them along to our executive chef. We aim to provide a variety of options that truly enhance our guests' experience, and your feedback helps us identify areas for improvement. We are committed to ensuring that the Club Lounge returns to the high standards you have come to expect, and I am grateful for your understanding as we continue to refine our offerings. We look forward to welcoming you back on your next visit and providing an even more enjoyable experience! Merci! Alley Prerana Guest Relations & Club Millésime Luxury Manager

Decent Hotel, Shocking Service

トリップアドバイザーの評価 3.0/5

Andy F トリップアドバイザー認証口コミ

This is a very large tower block full-service hotel in the heart of Sydney, ten minutes walk down to Circular Quay. Apparently they've just spent A$70m refurbishing and relaunching this place. As a guest it was hard to see what they'd spent the money on, unless it had been dreadful previously. My room was average size for a city hotel, with OK bathroom (although the sink was chipped in several places). The elevators are not adequate for a hotel this size, with long waits and already-packed lifts being commonplace. My room was not serviced on my first overnight, until I asked, and then they seemed surprised. The service and the layout in the semi-circular Dining Room was a complete joke - disorganised and inefficient, as well as being too small for the size of hotel. On my last night in the hotel there was a big, posh reception/ relaunch party, which caused massive disruption to ordinary guests like myself. There was no warning of this and no apology. At 6pm I was (almost) prevented from leaving the hotel through the front lobby, and at 8pm again I was (almost) prevented from getting back in! I was asked to go to a small service entrance at the back! Not good enough by a long way.

Bonjour Andy, Thank you for taking the time to share your experience with us. I am truly sorry to hear that your stay fell short of your expectations, especially given our recent renovations. I can only imagine how frustrating it must have been to deal with long waits for the elevators and the delay in having your room serviced. That’s certainly not the level of comfort we strive to provide. I also apologise for the disorganization you encountered in the Dining Room and for the disruption caused by the reception party. I’m sorry this wasn’t communicated to you in advance, as it must have been incredibly inconvenient to navigate through a crowded lobby when you were simply trying to enjoy your stay. Your experience is not reflective of the hospitality we aim to deliver. Regarding the room size and bathroom facilities, I want to note that our property is heritage-listed, which does impose certain restrictions on what we can change. However, your comments regarding the bathroom condition and overall service are important, and I will ensure they are addressed with our team. We genuinely want every guest to feel valued, comfortable, and well cared for during their time with us. I sincerely hope you might consider giving us another chance in the future. We are committed to improving our services and facilities, and your feedback will help us on that journey. Thank you again for sharing your insights; they truly matter to us. Merci! Alley Prerana Guest Relations & Club Millésime Luxury Manager

Such a shame we were there during its main refurbishment!

トリップアドバイザーの評価 3.0/5

Kirsty M トリップアドバイザー認証口コミ

We got told two nights before that they were having a refurbish so areas weren't open, the main restaurant, lobby and main areas. This was such a shame as if we knew this we wouldn't have booked it! We did however have a room upgrade with use of the executive lounge are for tea and pre drinks. This room was always used for breakfast. The room wasn't the best and reminded me of a airport lounge not a hotel. The coffee was unfortunately the worse we have tasted, but the selection for breakfast made up for this. The hotel room was clean and tidy and comfortable. The wait for the lifts were shocking, sometimes waiting 15mins. I hope this would change after the refurbishment.

Bonjour, Thank you for sharing your experience with us. I completely understand your frustration regarding the ongoing enhancement project and the inconvenience it caused during your stay. It’s disappointing to hear that you weren't informed earlier, and I apologise for that lack of communication. I am glad to know you enjoyed the room upgrade and found the breakfast selection to your liking, though I am sorry to hear the coffee didn’t meet your expectations. Your comments about the lift wait times are very helpful, and I will be sure to share them with our team as we aim to improve our services. We truly value your feedback and hope you might consider staying with us again in the future, once our renovations are complete. We are committed to providing a top-notch experience for all our guests, and I hope to have the opportunity to welcome you back. Thank you once again for your insights! Merci! Alley Prerana Guest Relations & Club Millésime Luxury Manager

a hotel that scams customers

トリップアドバイザーの評価 1.0/5

Passport821011 ファミリー - トリップアドバイザー認証口コミ

Hotel problems that take money from my card for eating mini-bar drinks and snacks when I haven't. Then I contacted them to resolve the problem and they have not responded for weeks now.

Bonjour, I am truly sorry to hear about your experience, and I understand how frustrating it must be to deal with this issue. It’s disappointing to hear that you've been charged for mini-bar items you didn’t consume, and that you haven’t received a timely response to your concerns. Please know that we take such matters seriously, and would like to help resolve this for you. If you could reach out to us directly at H3665@sofitel.com, we will make it a priority to investigate and rectify the situation. Thank you for bringing this to our attention, and I sincerely apologise for any inconvenience this has caused. Merci! Alley Prerana Guest Relations & Club Millésime Luxury Manager

Nice hotel but …..

トリップアドバイザーの評価 3.0/5

klkh2002 Solo travel - トリップアドバイザー認証口コミ

I stayed at the Wentworth for two nights recently on a business trip to Sydney. They allocated me a very nice corner room. No complaints whatsoever about the room itself. It was comfortable, roomy and well kept by housekeeping. The real negative of the room was the outside noise. I couldn’t get over just how noisy it was in the room through the night which impacted quite adversely on my sleep. The room has a tiny balcony and most of the noise was coming in through the little doors. The hotel itself is fine. Service is pretty good all round, they still do a bed turndown service.

Bonjour, Thank you for sharing your thoughts with us. I am pleased to hear you enjoyed your corner room and found it comfortable and well-kept. However, I am truly sorry that outside noise affected your sleep—it’s disappointing when that happens, and I understand how frustrating it can be. I appreciate your kind words about our service and the bed turndown; we strive to provide those little touches that enhance our guests' experience. We would love the opportunity to welcome you back for a more restful stay in the future. Thank you again for your insights! Merci! Alley Prerana Guest Relations & Club Millésime Luxury Manager

との提携 TripAdvisor

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