Pullman Port Douglas Sea Temple Resort and Spa

I was quite worried about what we were going to find at the Pullman due to the mixed bag of reviews on this and other sites. We visited in the last week of July which was a peak time for the resort which was fully booked. Due to this, we were paying a premium rate for the room - we stayed in a 2 bedroom penthouse apartment with rooftop spa. Paying such a hefty rate meant I was very concerned prior to arrival, we might be really disappointed for the price. Thankfully this turned out not to be the case. The resort itself is beautiful. The pool is exceptional - one of the best resort pools I've ever seen and I have stayed in quite a few 5 star resorts internationally. The pool itself is the centrepiece of the resort which hass been cleverly constructed around it. Our apartment was huge and both bedrooms had large double wardrobes and spacious ensuite. Kichen/dining/lounge was open plan and although minimally decorated - it was all modern and tasteful. There is wear and tear beginning to appear on the furniture and this is something that will need to be addressed with replacement furniture in the coming years. All in all we found the apartment great. Kitchen was well appointed as was laundry setup which meant we took home all our clothes clean. Upstairs the spa/babecue area was massive and an exclusive use area for our apartment. We took full advantage of this at night and when we felt like time away from the poool area. I did complain early in the trip about the dryer not working and a lifted floor covering in the spa area and both of these issues were immediately repaired with a bottle of wine left alongside a note to apologise for the inconvenience. Personally I thought this was pretty good service, considering how packed the resort was at the time and the pressure on staff. The resort is slightly out of the main drag, however this wasn't an issue for us as we had a car. The trip by car was about 4 minutes away so not an issue at all. The resort restaurant is OK. We dined twice and loved the meal ( barramundi) on the first nght. Kids meals were fantastic as well, although the second night I had the steak which was slighlty overcooked. Prices at Aluco are the same as prices at the higher end restaurants in town - so not over the top. If you are not Australilan like me, please be aware that the restaurant has a resident bandicoot. I didn't know what a bandicoot was, and got a terrible shock when I saw what I thought was a massive rat underneath a table! I was quickly reassured, however if you see a large ratlike shape - that's what it is. Music at the pool bar has been descrbed in very unflattering terms by many reviewers and I was worried tthis was going to be a real holiday spoiler for me. Luckily the music turned out to be completely inoffensive, although if you are in a room near the pool area, it may be an annoyance during the day. I specifically requested a room away from this area and we couldn't hear it at all in our apartment. The cocktail slushies are the main staple of happy hour. If you are a cocktail connoisseur, the options are limited (slushies at happy hour) , so be warned. All in all we had a fantastic stay at the Pullman. I would highly recommend it and would come back again. The staff are lovely and helpful, the resort is clean and beautiful, and the rooms are enormous. One gripe we did have is the lack of a porter with your bags at the beginning ofour stay which we were quite shocked about. I do think this needs to be addressed as 5 star resorts should always offer this service. TIP: If you are visiting in peak season as we were, you should be aware that everry restaurant in town gets booked up well in advance. I'm sure there were many people who had to either have takeaways or cook themselves due to this. I booked two weeks ahead using reviews on the resturants to guide me and I was so glad I didd this seeing how many people were being turned away most places in town.

I am a Dimond Accor member. I choose Pullman branded hotels whenever possible. To be clear this is an expensive hotel and as such you expect a premium service. We stayed at the hotel for seven days. I’m the first day my initial impressions were that the hotel needs a serious clean and maintenance. The tiles felt unclean underfoot. There were sockets for air conditioning hanging off of the walls and one of the PowerPoints was melted in the kitchen. The blinds had marks on them and there were areas that you could see through the paint. On the first night a wedding was setup at the end of the pool. The wedding had a singer and the speeches were on microphone. At the other end of the pool was the bar where more music was playing. This meant that you could hear both sets of music from inside the room. When questioned staff were unable to advise initially when the wedding would be over. At this point I requested the general manager contact me at their first available opportunity. Twice more in the week I made this request and once after leaving via email. I still have not heard from the manager. Room servicing was poor. Two days we received no room service at all and not once was the room swept or vacuumed.

The photos online and Facebook page led me to believe I was booking a 5 star experience in a tranquil and relaxing setting. When we arrived and got to our studio I was instantly greeted with very loud up beat music blarring in through the sliding door onto to our balcony...opening the door and stepping out to rhe verandah was even louder....the music was coming from the pool bar. I rang reception to find out why it was so loud!! They told me the music runs from 11am to 6pm everyday like this They didn't see a problem!! I finally convinced them to turn it down which they said they would do, but sadly didn't. I sat on my bed and cried....my tranquil relaxing holiday was over before it started ....I would have walked out and found an other accomodation but the whole town was booked out. The only way to escape this was to leave the complex between 11 am and 6pm....which sadly we had to do. It was impossible to relax and read a book even in side our room. Sadly it rained the full time we were in Port Douglas so escaping the complex was made harder due to the constant rain. I saved hard for a 5 star holiday.....I felt ripped off. While the room and complex itself was lovely I wouldn't recommend it if you want a tranquil holiday. I have written a letter to management and never got a decency of a reply. Do your home work before you book here.

There was no wifi No microwave Not even a box of tissues Not the “luxury” apartment we were expecting Compensation after a number of ignored calls and messages was hardly enough to make up for the inconvenience

Zeer mooi hotel, mooie kamers. Maar het buffet was echt teleurstellend zowel 's morgens als 's avonds. Povere service in het restaurant, wel goed onthaald bij incheck. Echt wel spijtig voor zo een mooi hotel. Ook het stadje stelt weinig voor, dan beter kiezen voor Palm Cove.