Mantra Portsea 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.0/5 1.443 beoordelingen

Mantra Portsea - Image 1
Mantra Portsea - Image 2
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Omschrijving

Extras van het hotel

  • Locatie dicht bij winkels, restaurants en strand

  • Ruime, zelfstandige appartementen

  • Tennisbanen, spa en lagunezwembad

  • Op loopafstand van het stadscentrum

Onze accommodaties

Boek dit hotel
Kamer 1

Hotel locatie

Mantra Portsea

76 Davidson Street
4877 PORT DOUGLAS
Australië

Gps:-16.492078, 145.464633

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Pendeldienst
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • 100% niet-roken accommodatie

POOL BAR

In de tropische stijl van Noord-Queensland kunnen gasten bij onze zwembadbar genieten van een drankje of een hapje. De Lagoon Pool Bar is nu op woensdag t/m zaterdag geopend op seizoenstijden van 12.00 tot 17.00. Drankjes 24/7 verkrijgbaar bij de lobby.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.0/5  1.443 beoordelingen

TripAdvisor score  3.7/5  2.550 beoordelingen

Cleanliness was an issue

Tripadvisor-waardering 3.0/5

Allyson S Stellen - Gecertificeerde beoordeling door TripAdvisor

Dear Allyson, Thank you for taking a moment out of your day to share you feedback about your recent stay with us in Port Douglas. We really appreciate the kind words about Kirsty our Front Office Team Leader. She is a great asset to the team and glad she was able to look after you so well. We are certainly in a great location and with an easy 200m access to our beautiful 4 Mile beach we are situated in a great position. We were sorry to learn that you felt that the resort cleanliness wasn't as it should be. Regarding the skip bin, we have already since spoken to the contractor that was engaged to undertake pool tiling works and have it removed. In addition, we have also addressed the linen bags with our linen supplier. Unfortunately, the supplier failed to provide us with empty trolleys. Whilst this is no excuse, the supply of linen trolleys was not in our full control. We are sincerely sorry though that this affected your overall experience with us. Properties within the network such as Peppers or Pullman are Full-Service properties where daily room servicing occurs. For Mantra properties they are called Select Service properties whereby limited room servicing is provided. Should guests require an additional room cleaning service, a charge does need to be imposed outside of the scheduled towel change, depending on the length of stay. We provide housekeeping services for stays of 8 days or more and limited towel changes for stays above 3 days. For shorter stays of 3 days or less unfortunately room servicing is not provided. We try to be as open and transparent regarding this, and we are sincerely sorry that this affected your stay with us. We appreciate you taking a moment of your time to share your experience and we are glad that overall, your stay was a positive one. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. We look forward to welcoming you back in the future where I have no doubt your experience will be greatly improved. Kind Regards, Paul Cahill General Manager

If in doubt, ring direct!

Tripadvisor-waardering 5.0/5

50F Gecertificeerde beoordeling door TripAdvisor

Dear 50F, Thank you so much for sharing your feedback and we are so glad to hear that your stay with us was a success. We really appreciate the kind words so thank you. Our team works very hard to try and deliver a clean and comfortable accommodation choice for travellers and it was great to read that it ticked all the boxes for you. We look forward to welcoming you again in the future should you return back to Port Douglas. Best Wishes, Paul Cahill General Manager

Super ligging

Tripadvisor-waardering 4.0/5

DirkDaems Gecertificeerde beoordeling door TripAdvisor

Hi Dirk, Thank you so much for taking the time to provide feedback on your recent stay. We love that we are nice and close to town so our guests can stretch their legs and explore :).We are glad you enjoyed your stay with us and look forward to welcoming you back again soon. Kind regards, Britt H FRONT OFFICE

Goed, maar...

Tripadvisor-waardering 4.0/5

DeSmulsmurf Stellen - Gecertificeerde beoordeling door TripAdvisor

Thank you for taking the time to provide feedback on your recent stay. We are glad you enjoyed your stay with us and look forward to welcoming you back again soon!

Geen antwoord

Tripadvisor-waardering 4.0/5

leok561 Zaken - Gecertificeerde beoordeling door TripAdvisor

Thanks for your review! Unfortunately we have no control over the weather, particularly during wet season. We may have to speak with Mother Nature in regards to all the recent rain! Warmest regards, Tom Front Office Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 422 beoordelingen 9.1/10 Locatie
  • 868 beoordelingen 5.4/10 Kamer
  • 694 beoordelingen 7.4/10 Service
  • 32 beoordelingen 3.5/10 Wifi
  • 444 beoordelingen 2.8/10 Netheid
  • 396 beoordelingen 8.1/10 Zwembad
  • 353 beoordelingen 4.9/10 Voorzieningen
  • 328 beoordelingen 4.2/10 Comfort

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