Mantra Portsea 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.0/5 1.440 beoordelingen

Mantra Portsea - Image 1
Mantra Portsea - Image 2
Mantra Portsea - Image 3
Mantra Portsea - Image 4
76 Davidson Street, 4877 PORT DOUGLAS, Australië

Omschrijving

Extras van het hotel

  • Locatie dicht bij winkels, restaurants en strand

  • Ruime, zelfstandige appartementen

  • Tennisbanen, spa en lagunezwembad

  • Op loopafstand van het stadscentrum

Onze accommodaties

Boek dit hotel
Kamer 1

Hotel locatie

Mantra Portsea

76 Davidson Street
4877 PORT DOUGLAS
Australië

Gps:-16.492078, 145.464633

Telefoon
Fax +61 7 4087 2000

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Pendeldienst
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • 100% niet-roken accommodatie

POOL BAR

In de tropische stijl van Noord-Queensland kunnen gasten bij onze zwembadbar genieten van een drankje of een hapje. De Lagoon Pool Bar is nu op woensdag t/m zaterdag geopend op seizoenstijden van 12.00 tot 17.00. Drankjes 24/7 verkrijgbaar bij de lobby.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.0/5  1.440 beoordelingen

TripAdvisor score  3.7/5  2.550 beoordelingen

Cleanliness was an issue

Tripadvisor-waardering 3.0/5

Allyson S Stellen - Gecertificeerde beoordeling door TripAdvisor

Dear Allyson, Thank you for taking a moment out of your day to share you feedback about your recent stay with us in Port Douglas. We really appreciate the kind words about Kirsty our Front Office Team Leader. She is a great asset to the team and glad she was able to look after you so well. We are certainly in a great location and with an easy 200m access to our beautiful 4 Mile beach we are situated in a great position. We were sorry to learn that you felt that the resort cleanliness wasn't as it should be. Regarding the skip bin, we have already since spoken to the contractor that was engaged to undertake pool tiling works and have it removed. In addition, we have also addressed the linen bags with our linen supplier. Unfortunately, the supplier failed to provide us with empty trolleys. Whilst this is no excuse, the supply of linen trolleys was not in our full control. We are sincerely sorry though that this affected your overall experience with us. Properties within the network such as Peppers or Pullman are Full-Service properties where daily room servicing occurs. For Mantra properties they are called Select Service properties whereby limited room servicing is provided. Should guests require an additional room cleaning service, a charge does need to be imposed outside of the scheduled towel change, depending on the length of stay. We provide housekeeping services for stays of 8 days or more and limited towel changes for stays above 3 days. For shorter stays of 3 days or less unfortunately room servicing is not provided. We try to be as open and transparent regarding this, and we are sincerely sorry that this affected your stay with us. We appreciate you taking a moment of your time to share your experience and we are glad that overall, your stay was a positive one. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. We look forward to welcoming you back in the future where I have no doubt your experience will be greatly improved. Kind Regards, Paul Cahill General Manager

If in doubt, ring direct!

Tripadvisor-waardering 5.0/5

50F Gecertificeerde beoordeling door TripAdvisor

Dear 50F, Thank you so much for sharing your feedback and we are so glad to hear that your stay with us was a success. We really appreciate the kind words so thank you. Our team works very hard to try and deliver a clean and comfortable accommodation choice for travellers and it was great to read that it ticked all the boxes for you. We look forward to welcoming you again in the future should you return back to Port Douglas. Best Wishes, Paul Cahill General Manager

Family holiday to visit a child!

Tripadvisor-waardering 5.0/5

Lisa d Gecertificeerde beoordeling door TripAdvisor

Dear lisadZ4601O1, Thank you so much for sharing your feedback and we are so thrilled to read that your stay with us was a such a success. Thank you for choosing Port Douglas as your destination to visit and it was our pleasure being able to look after you during your stay. We look forward to serving you again on the next visit. Best Wishes, Paul Cahill General Manager

Great experience

Tripadvisor-waardering 5.0/5

Em b Gecertificeerde beoordeling door TripAdvisor

Dear 714emb, Thank you for taking the time to share with the rest of the Trip Advisor community your rave review of your recent stay at Mantra Portsea. We really appreciate it so thank you for your kind words. Our gardener works very hard around the resort to ensure our gardens look their very best so we are thrilled when guests notice the effort put in. Thank you. We also appreciate the shout out for our F&B Supervisor Luisa. She is an amazing part of the team here at Mantra Portsea and no doubt you will make her day as she did yours. We look forward to being able to welcome you again in the future. Best Wishes, Paul Cahill General Manager

You get what you pay for - almost

Tripadvisor-waardering 3.0/5

Iain P Stellen - Gecertificeerde beoordeling door TripAdvisor

Dear Iain P, Thank you for sharing your feedback with and I am sincerely sorry to hear that your stay didn't quite tick all the boxes for you this time. I am not sure if you made mention of the clothes rack concern to our friendly Reception team during your stay however our Housekeeping Team are committed to providing a high level of cleanliness to all our guests and We could have easily replaced it during your stay. Unfortunately, as we are in a Wet Tropics environment, items exposed to weather do deteriorate quicker. Whilst I agree it should have been picked up before your arrival, we can quickly and easily replace these as needed when reported. Regarding the Pool Tiling Works, this information has been on our website for some time to advise guests that some noise may occur. We have always been open and transparent about this. The first 2 days of the works were the most disruptive and if you were disturbed, I sincerely apologise for that. Works like these are never done at any optimal time however the disruption so far has been kept as minimally as possible. These are essential repair works necessary for the longevity of the resort. Regarding servicing of Rooms, we provide housekeeping services for stays of 8 days or more and limited towel changes for stays above 3 days. For shorter stays of 3 days or less unfortunately room servicing is not provided. We try to be as open and transparent regarding this and we apologise that this impacted your overall stay experience. Concerning the feedback about an onsite restaurant, it is logistically not possible to have any on site restaurant at the present time. This is something however that we are exploring further and assessing a range of possible options. Our Lagoon Pool Bar is able to cater to a variety of different bar snacks and pizzas however in our current climate it is not possible to serve any more substantial meals for Lunch or Dinner. Regarding your comments about breakfast, I agree with you that Coffee for many people is an important start to the day, and we are so sorry to read that this did not happen for you. Currently our automated Coffee Machine has a catastrophic fault, and we are working with our Coffee Supply partner to have it repaired. I agree with you that should guests wish to enjoy a barista made coffee at Reception you should not have had to pay any extra for it when we have a machine breakdown, albeit out of our control. I was made ware of your interaction with our Front Office Manager and that way of thinking was corrected that afternoon with the team, hence why you had a different experience the next morning. I am sorry that your initial experience was not as it should have been. We are sincerely sorry that your visit was not as it should have been. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us. We look forward to welcoming you back where I have no doubt your next experience will be greatly improved from the last. Kind Regards, Paul Cahill General Manager

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 428 beoordelingen 9.2/10 Locatie
  • 865 beoordelingen 5.5/10 Kamer
  • 696 beoordelingen 7.4/10 Service
  • 33 beoordelingen 3.5/10 Wifi
  • 440 beoordelingen 3/10 Netheid
  • 395 beoordelingen 8.1/10 Zwembad
  • 353 beoordelingen 5.1/10 Voorzieningen
  • 329 beoordelingen 4.3/10 Comfort

Mogelijk gemaakt door Trustyou

Onze andere etablissementen in de buurt

Al onze hotels in Port Douglas

Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.