Pullman Port Douglas Sea Temple Resort and Spa

The resort was amazing! We stayed in a two bedroom private plunge pool room! Everything was amazing! We used the in room pool from about 9:30-1 because that when we had sun on the pool! The main pool is so big even when it’s full doesn’t feel full because there is so much room ! Resort, reception staff, pool were all amazing and we had a wonderful stay with our family! Only down fall for this resort is the restaurant and pool side bar staff ! You can tell how much they do no want to be there, and there service unfortunately just isn’t in 5 star standards at all. Room service was great though! One restaurant staff was amazing, he was in the bar during the evening !

Spent 4 nights at Pullman Sea Temple in a second floor 2 bedroom apartment which included a top floor terrace with BBQ and jacuzzi. A couple of things needed attention and were attended to very promptly. Old stain on doona, dirty BBQ and a dripping tap. All were addressed very fast. Considering price point we paid per night, these things were disappointing however as mentioned addressed very quickly. The pool is now getting on and needs a refurbish as yellow rusty staining around parts of the pool showing its age. And buffet breakfast was just ok. Both quality and selection need improving. Also they took a $200 bond which apparently I have to wait 5-7 business days to get back. The other hotels we stayed at did not do this. Hopefully will get this back soon. On the plus side, the apartment was very well maintained and very clean, serviced daily. Overall a great, relaxing stay and 10/10 for service and room!

I unfortunately have to agree with the majority of the reviews on here regarding the Pullman Sea Temple Resort. Absolutely nothing about this hotel meets the standard of a 5 Star resort except maybe for the main pool. The accommodation is badly in need of refurbishment, it looks like a cheap 90’s motel, rooms are janky, cramped and extremely dirty. The walls are cracking & there is mould on the celling near the air conditioner, the cupboard have water damage and mould, the rooms are dark and have no natural light and there is almost no internet in the room or phone service. Both my partner and I get about 1 bar of cellphone service when we are at the hotel. We are travelling here for a wedding and will need to do some work while we are away, which means that with no wifi connection or service we’ll need to travel into town during those hours, a huge inconvenience. Besides one staff member at reception (a lovely gentleman named Shavart) the staff have been increasingly rude and unhelpful. The restaurant food has been fine, however the way the staff speak to guests surprised us. Not only are they unfamiliar with the menu and simple questions, but we felt so unwelcome and as if they would rather we dine elsewhere (something which isn’t easier to do here in Port Douglas if you don’t have a car). Last night my partner tried to dine there and besides numerous free tables available he was told he could only order take away and the wait for one pizza would be 45 mins. I’m truly appalled by how heinously bad this accomodation is, considering this is not a cheap stay by any means, the hotel really does not meet any of our expectations. We’ve travelling frequently around the world and within Australia and have stayed at both premium and mid tier hotels and Airbnb’s. The Pullman Sea Temple is truly on the bottom of the list of places we’ve visited and I can honestly say we are likely to never risk staying at an Accor property ever again. Even the Mantra in Melbourne City is nicer and newer than this hotel, also an Accor owned property. I’d be surprised if other hotel guests didn’t feel the same way, unfortunately this hotel does not warrant to even call itself a resort, it’s honestly more like a motel, so if you are looking for a nice relaxing stay I’d advise booking elsewhere.

Stayed one night. Bit out of the way via its location to the main event - "The Port".

Fantastic pool and quiet location