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Pullman Port Douglas Sea Temple Resort & Spa Hotel 5 stars

Customer review rating 4.4/5 4,458 reviews

ALLSAFE approved hotel

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Pullman Port Douglas Sea Temple Resort and Spa
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+ 19 Services

Hotel extras

  • MyGlass beverage packages available for members of Le Club AccorHotels

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club AccorHotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Port Douglas Sea Temple Resort & Spa

Mitre Street
4877 port douglas
australia

Tel: +61740843500

Fax: (+61)7/40843599

Check-in from 15h00

Check out up to 11h00

  • By plane

    CAIRNS INTL AIRPORT At 62km / 38.53 miles

GPS :-16.52604, 145.472916

Hotel services

ALUCO RESTAURANT AND BAR

A world away from the everyday with simplistic elegance, escape the every day and embrace the destination through our unique regional flavours. Rediscover the meaning of relaxation with genuine hospitality while dining by the lagoon pool.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
    • Children Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 88 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • No non-smoking room
    • 2 floors
  • Languages spoken at the hotel
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • 100% Non Smoking Property
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Currency exchange
    • Currency exchange
Access to property
  • Complimentary
    • On site
Well-being
  • Plunge Pool
    • Outside
    • On site
  • Lagoon Pool
    • Outside
    • On site
  • Hours 6am to 10pm
    • On site

Our accommodation(s)

Elegant and stylish, guest rooms at Pullman Port Douglas Sea Temple Resort & Spa provide a spacious, peaceful haven, allowing guests to relax in total comfort. Guests looking for hotels in Port Douglas can choose from a range of accommodation options, inc luding Studio Spa rooms, one, two and three bedroom apartments and three bedroom villas, as well as swim-out apartments, plunge pool apartments and penthouse apartments. Each room is tastefully appointed, containing everything required for a restful stay.

Studio Resort Room

  • Max. number of persons: 2
  • Views: Golf view, Lagoon view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 156

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 190 people

Find out more

Our guest reviews for
Pullman Port Douglas Sea Temple Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,458 reviews

TripAdvisor Rating 4.0/5

2,182 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Outstanding on all Fronts - Great location - Can wait to return one day soon

Customer review rating 5.0/5

Robert C. Friends - 20/10/2021 Confirmed reviews ALL

The stay at the Sea temple Port Douglas was one of the VERY BEST stays in the last 34 years on all fronts.

Average

Customer review rating 2.0/5

Robert C. Couples - 19/10/2021 Confirmed reviews ALL

We were disappointed in the location of the room we were allocated. It was in the furthest back outer corner of the resort possibly the least desirable spot on the property.

Pools an integral part & wonderful landscape

Customer review rating 4.0/5

Anonymous Families - 19/10/2021 Confirmed reviews ALL

Friendly service & pleasant surrounds.

Great resort

Customer review rating 3.5/5

Julian S. Couples - 18/10/2021 Confirmed reviews ALL

Had a few issues with transport and food amd beverage but otherwise very happy

Dear Julian S., We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am delighted to hear you enjoyed your stay however do apologize for the miscommunication regarding the beverages during your stay. Should you return to Pullman Port Douglas in the future, please do not hesitate to contact front desk for clarification of discounts, as these can vary between different resorts. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Great staff excellent room and facilities

Customer review rating 5.0/5

Philip M. Couples - 18/10/2021 Confirmed reviews ALL

We had an excellent stay,enjoyed the pool and great dining

Awesome staff

Customer review rating 5.0/5

Travis C. Friends - 17/10/2021 Confirmed reviews ALL

Our experience was well rounded and really relaxing, we look forward to coming back. Staff were fantastic, particularly Rojani. Great location also — that with the seemingly great dynamic of the front office and FB teams make me want to transfer up to your property from mine on the Sunny Coast. Thanks!

Dear Travis, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback and I will share your comments with our entire team, especially Rojina. I am delighted to hear of how highly you speak of your experience of the entire resort and how much the staff were able to contribute to that. We certainly hope to be welcoming you back for future visits. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Average Honeymoon

Customer review rating 2.5/5

Clare S. Couples - 15/10/2021 Confirmed reviews ALL

Well we're not super happy with the service because we are still currently waiting for a refund on 3 nights stay. If we don't receive our refund we won't be recommending Pullmans to any of our friends who are currently getting married in the next coming years. We must've stayed in one of the budget rooms that still cost over $400/night and didn't have a view only of our courtyard, one chair in the bedroom so both couldn't sit anywhere apart from on the bed and had minimal amenities , ie. only a cup and saucer (no microwave, no plates, cutlery). We went to reception Friday 1st October and the lady said she'd be sending an email confirming we'd be getting a refund which we still have not received due to booking through our travel agent via Expedia (that requires written verification to proceed with a refund).

Dear Clare, Thank you for your time over the phone and for providing us with your feedback on your recent stay with us at Pullman Port Douglas Seat Temple Resort & Spa. We are sorry we did not meet your expectations especially during a special occasion such as your honeymoon. We hope to welcome you back to the resort sometime in the future. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Our new favourite resort in Port Douglas!

Customer review rating 5.0/5

Bade S. Couples - 13/10/2021 Confirmed reviews ALL

We have stayed at many resorts and this will be one of our favourites and the best we have stayed at in Port Douglas. Wonderful pool area, pool bar, ease of ordering drinks and food, beautiful food for breakfast and dinner and the staff were very friendly and helpful.

Dear Bade, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive such feedback and I will be sure to share your comments with our team. We are delighted to hear of how much you enjoyed your stay and certainly look forward to welcoming you back in the future with the hope your future stays are as positive as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

good stay

Customer review rating 4.0/5

Anonymous Friends - 13/10/2021 Confirmed reviews ALL

very enjoyable and relaxing, the staff were very nice

Dear Kylie, Thank you for your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive such positive feedback and I will share your comments with our team, especially Angela. We are so pleased you enjoyed your entire stay and look forward to welcoming you back in the future with the hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

nice cocktails!

Customer review rating 3.0/5

Anonymous Couples - 13/10/2021 Confirmed reviews ALL

quite a nice time, disappointed i couldnt use the accor card in the lagoon bar for food items at lunch

Dear Brigitte, Thank you for your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback and I will share your comments with our team, especially Cheyenne. We are sorry your expectations were not met with discounts unavailable at the lagoon bar however are pleased to hear you still had a positive experience. We also appreciate your additional feedback and are delighted to let you know we are planning a room refurbishment for the resort for the near future as we have not been through one since the resort opened. Thank you again for sharing your experience, and we hope to welcome you back in the future. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Very Helpful

Customer review rating 5.0/5

Frank F. Couples - 12/10/2021 Confirmed reviews ALL

Steph Knudsen was extremely helpful during our stay, and always very pleasant to deal with. The atmosphere at Sea Temple Port Douglas was delightful and we will definitely return every year.

Dear Frank & Mary, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive such wonderful feedback and I will share your comments with our team, especially Steph and Harry. I am delighted to hear of how highly you speak of your experience and the resort, and certainly look forward to welcoming you back hopefully soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Beautiful resort

Customer review rating 5.0/5

Ashlea W. Couples - 10/10/2021 Confirmed reviews ALL

Such a beautiful resort! Felt like we were in paradise! Wish we could have stayed longer

Dear Ashlea, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive such positive feedback and I will share your comments with our team. We are so pleased to hear of how much you enjoyed your stay and hope to welcome you back in the future with your next visit being as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Barefoot luxury awaits!

Customer review rating 5.0/5

Nelly Couples - 08/10/2021 Confirmed reviews ALL

Our favourite tropical escape in Far North Queensland where we instantly feel like we are on holidays yet the staff makes us feel like we are home! The villas, gardens, pools and surrounds are all heavenly and I recommend the plunge pool villas for the luxury and privacy. During world lockdown, it provides a fix of Phuket/Bali luxe lifestyle whilst still in Australia.

Dear Janelle, Thank you for your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive positive feedback and I will share your comments with our entire team, in particular Harry. We are so pleased to hear how much you enjoyed all aspects of your stay and that the staff contributed to this for you. We certainly hope to be welcoming you back in the future with your next stay being as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

It was a blissful week in paradise

Customer review rating 4.5/5

Rachel S. Couples - 04/10/2021 Confirmed reviews ALL

The service was always excellent and the facilities are amazing. When we first arrived our room wasn't quite what we were expecting (I thought our agent had book us a queen room with rooftop spa and pool outlook, but we were in a 2 bedroom apartment overlooking the golf course). I asked about the possibility of changing and this was arranged with minimal fuss and a small upgrade charge. There was a little confusion between the night and morning staff about which room we would be having, but we were given a complimentary drink while we waited in the bar by the idyllic pool. For the rest of our stay everything was perfect. We paid one day for the breakfast buffet and felt this was overpriced for what it was. In most hotels where we've stayed this would have cost $25, not $38, and it really was not good value at all. Subsequently we ate elsewhere for the rest of the stay and weren't inclined to try the restaurant for dinner. Both the apartments where we stayed had a very musty/mouldy smell from the air conditioning. This is probably a result of underuse during covid but needs to be fixed with a thorough service and possibly running air conditioning regularly in rooms that are not in use, and airing them generally. The linen quality and housekeeping services were absolutely top notch. It would have been nice if the pool bar were open for longer hours. It didnt seem to open until 12.30pm and then appeared to be closed again by around 5pm or even earlier.

Dear Rachel, Thank you for your review and comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive such positive feedback and I will share your comments with our team, especially Rochelle and housekeeping as you have mentioned. I am so pleased that any initial confusion of accommodation was able to be cleared up and led to you having a wonderful holiday here with us. I am sorry to hear that the restaurant did not meet your expectations however do thank you for your feedback. We do value our guest feedback and appreciate your comments regrading rooms as well as the pool bar, and will take these into consideration for future decisions. We are also exploring options with the wifi service to improve this experience for our guests. Thank you again for sharing your experience, and we do hope should you visit us again in the future. your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

A touch of paradise

Customer review rating 5.0/5

Tony W. Couples - 04/10/2021 Confirmed reviews ALL

A wonderful resort with extremely friendly and attentive staff. Hidden away off the main road and a few steps from the beach the Sea Temple Resort and Spa is ideally located. Our room was clean, well presented and larger than we had anticipated. The spa bath was HUGE and a very welcome surprise. All the facilities we clean, tidy and in good repair. The buffet breakfast was really nice and a wonderful inclusion in our package. The wait staff were very friendly and a joy to interact with. The huge pool was impressive and a hit with the younger guests of the resort. The heated spa was nice as was the pool bar with its' happy hour and cocktail special of the day. A great way to relax before dinner. We had a wonderful time and would have loved to stay longer. I'm sure we will be back. Highly recommended.

Dear Tony, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive such positive feedback and I will share your comments with our entire team, especially the staff member you have mentioned personally. I am delighted to hear how much you enjoyed your stay at the resort along with the staff being part of your great experience. Thank you again for sharing your experience, and we hope to welcome you back in the future with your next visit will being as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Ideal family holiday

Customer review rating 4.5/5

Shane Families - 03/10/2021 Confirmed reviews ALL

We had an amazing time. Accomodation was perfect

Dear Shane, Thank you for review and comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive such positive feedback and I will share your comments with our team. We truly appreciate your time taken to provide your feedback and are so pleased to hear of how much you enjoyed your holiday with us. We hope to welcome you back again in the future with your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites
Customer review rating 5.0/5

Susan A. Families - 03/10/2021 Confirmed reviews ALL

The staff were all lovely

Dear Susan, We very much appreciate your comments regarding your stay at the Pullman Port Douglas Sea Temple Resort & Spa. It is always a pleasure to receive wonderful feedback and I will be sure to share your comments with our team, especially our front office team. We are delighted to hear of how much you enjoyed your stay and certainly hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Northam GENERAL MANAGER PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM This e-mail, any attachments and the information contained therein ("this message") are confidential and intended solely for the use of the addressee(s). If you have received this message in error please send it back to the sender and delete it. Unauthorized publication, use, dissemination or disclosure of this message, either in whole or in part is strictly prohibited. ---------------------------------------------------------------------------------------- Ce message electronique et tous les fichiers joints ainsi que les informations contenues dans ce message (ci apres "le message"), sont confidentiels et destines exclusivement a l'usage de la personne a laquelle ils sont adresses.Si vous avez recu ce message par erreur, merci de le renvoyer a son emetteur et de le detruire. Toute diffusion, publication, totale ou partielle ou divulgation sous quelque forme que ce soit non expressement autorisees de ce message, sont interdites

Excellent but tired Resort

TripAdvisor rating 4.0/5

Colin S 01/08/2021 TripAdvisor review

Sea Temple is in a fabulous position 3 mins walk from Four Mile Beach. The pool is amazing but very cold water as unheated. All the staff were great and there is an excellent breakfast. You need a car if you wish to go to the shops and restaurants in Macrossan Street. Sea Temple charges five star rates but frankly the rooms are tired and our one bedroom apartment needed a refurb and updated furniture/appliances. The dryer was faulty. Overall a vg experience but the five star rating is not warranted.

Dear Colin, Thank you for your review and comments of your recent stay at Pullman Port Douglas Sea Temple Resort & Spa. It is always such a pleasure to receive positive feedback and I will share your comments with our team. We are sorry to hear the rooms did not quite meet your expectations however do appreciate your feedback. We are pleased to share we are underway with a room refurbishment process, hopefully to commence in the near future. It is our hope that this contributes towards further meeting and exceeding guests experience and expectations. Once again, thank you for your comments and we hope to welcome you back in the future. Sincerely,

Great Family Hotel

TripAdvisor rating 4.0/5

ldk103 16/03/2021 TripAdvisor review

Recently stayed for my 40th birthday, 2 bedroom swim-out room. Great room, fairly clean. We had an unfortunate night with some drunk guests next door, but the hotel staff managed it quickly and effectively. The pool is amazing, and our child had a great time waking up each morning and jumping in the pool. Due to Covid-19 the food was a little limited with strange availability times imposed. There was no mango or strawberries available at the bar for mocktails. And i was unable to get into the Spa, as they are only operating a few days a week (but this was not mentioned) in saying all of that, the staff were great and very helpful.

Dear Lauren, Thank you for taking the time to provide us with your review- it is valued and appreciated. I am glad to learn that you enjoyed your birthday celebration with us. I will pass on your comments to the team. I am sorry that you were impacted from the operational days of our Vie Spa. Please rest assured we are working to increase the days of operation in the spa. Thank you again for sharing your concerns and I hope to have the opportunity to welcome you back in the future to make amend. Sincerely,

Family holiday

TripAdvisor rating 2.0/5

bridgetthompson1980 21/12/2020 TripAdvisor review

We saved for months to be able to afford this holiday and booked 3 nights in a 2 bedroom apartment with plunge pool to spend our daughters birthday here and was disappointed in the accomodation, it did not meet our expectations. The first room had mould on blinds and in shower and behind bathroom door. Around every crevice around the doors there is a build up of dust and accumulated fluff. The aircon gave off a mouldy smell throughout the whole apartment. Spoke to reception and staff where very apologetic and changed our room and gave a complimentary cheese platter for the inconvenience which was a nice gesture. The second room was not much better. Same mouldy smell coming from aircon which set my allergies off. Considering this is a 5 star resort the apartments don’t meet the standards u would expect. Very outdated and in need of renovations and aircon ducts cleaned and sanitised. The plus side though is the customer service from all staff is excellent and the resort lagoon is lovely and the grounds well maintained, our private plunge pool was also lovely it’s just the apartments definitely need a makeover to meet the standards one would expect from a 5 star resort.

Dear bridgetthompson1980, Thank you for taking the time to provide me with your feedback - it is valued and appreciated. I am sorry that our accommodation did not meet your expectations. We take these matters very seriously. Harry the Manager on duty room moved you as soon as it was reported. I am glad you enjoyed the complimentary treat at breakfast, dessert board and cheese platter for your daughter's birthday. Once again thank you for your feedback and I hope to welcome you back in the future to make amends.

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