The Sebel Auckland Viaduct Harbour 4 gwiazdki

We've stayed at the Sebel before and though our last stay was ok, this time it was a joke. Firstly, I emailed the hotel to confirm car parking and was advised that parks were available on a first come basis. While I appreciate that was fine, I was contacted via phone the day prior to my stay asking if I needed anything in particular and they "offered" a carpark. I said that would be great and expected one on arrival. On arrival however I was told no parks were available, so I had to park on the street, parking in Auckland CBD is abysmal. We requested a marina view room, but what we got had a small sliver of marina view, nothing like what's advertised. In our room there was nowhere to put our suitcase so I asked reception for a suitcase stand. They advised that these are not available so our suitcase had to sit on the floor. This hotel overall is looking very tired with worn carpets, damaged fittings and general wear and tear is very obvious.

We loved the location and so many restaurants to choose from. Stayed in deluxe apartment. Fixtures and fittings a bit tired but the bed was very comfortable, kitchen well equipped, staff very helpful when we asked to change room and would stay here again.

Thoroughly enjoyed our stay here. Had a harbour view room which had a little balcony, lovely surprise as the weather was perfect. Location was ideal, short walk to sky tower area and harbour walk literally outside the back door. Clean, spacious and very helpful staff

Firstly I would like to start by saying I don’t like giving negative reviews but I feel that this time it is warranted. We always stay in the Sebel on our way back from our holidays and we have done this for many years. We have stayed in different levels of rooms over the years. So we are fully aware of the different style and size of rooms. However, this will be our last time. This time we had booked a Marina View Deluxe Apartment. When we arrived we were given the wrong room. We were given a room which was much smaller and not the one that we had booked. My husband went back to reception to let them know and the girl at the desk said you would have needed to request the room and was subject to availability. He told her that he booked over 2 months ago and the room was available as he booked it. She said all those rooms are booked out and not available now. Even though we had booked and paid for the bigger room. When he asked ‘how would he know he had to specifically request it at the time of booking even though it was available and he booked it’ she said she couldn’t answer that, she didn’t know. My husband said that doesn’t make sense because it was available when he booked it. She said we had a Deluxe Marina View room. We didn’t because we have previously stayed in a Deluxe Marina View room so we knew the difference. We had a Marina View room which is much smaller. As we are guests that don’t like making issues and she said there were no other rooms available and we had paid for the room we stayed. But this will be the last time. The staff on reception when we arrived were not helpful at all which is not how the staff usually are. Being Accor Gold members we always get a welcome drink for both of us and a welcome letter, this time one little bottle of wine and one chocolate was on the kitchen bench. The tea and coffee box hadn’t been restocked so I had to go and buy tea and coffee. That’s not an issue but you should be able to have a cup of tea when you arrive after a flight, yes we could have rung reception but after the way we were treated we decided to just go to the shop. We went to open the glass door in the lounge room so we could sit on the balcony only to find that the door couldn’t be opened and it had been permanently bolted shut. We couldn’t enjoy the breeze from the harbour. The bathroom had mould in the shower and the tiles were cracked on the floor in many places. The bathroom door was split at the bottom and had peeling paint and one of the lights in the bathroom was not working so the bathroom was very dark. There were marks on the curtains in the bedroom and they looked like food stains and the blind in the lounge room couldn’t be stopped from going down, so we had to leave the blind fully opened. The carpet was covered in stains and looked like it needed a deep clean. We were so disappointed in the way we were treated and the state of the room we have made the decision to never stay here again. It’s such a shame because we have always enjoyed staying here and we love staying here because of the restaurants and cafes at Viaduct Harbour. The hotel is looking very tired and needs some updating but it is the way that the staff treat their guests that really makes a difference. The difference this time was extremely negative and extremely disappointing.

I've stayed here before but not that recently. The room we got (supposedly a Studio suitable for 3 people) was small and pokey. The "City View" completely comprised of a great view of the parking building across the road. The desk was too big for the room which had a single chair. Bed was comfortable and Bathroom was well appointed although water pressure could have been better in the shower. Desk staff were friendly and efficient. AT the price we paid this was VERY poor value for money and I would not stay here again. Very disappointing.