The Sebel Auckland Viaduct Harbour 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 1 095

Gwarancja
najniższej ceny
The Sebel Auckland Viaduct Harbour - Image 1
The Sebel Auckland Viaduct Harbour - Image 2
The Sebel Auckland Viaduct Harbour - Image 3
The Sebel Auckland Viaduct Harbour - Image 4
85 89 Customs Street West, 1010 AUCKLAND, Nowa Zelandia

Opis

O hotelu

  • 24-hour reception

  • Central Auckland location

  • On-site parking

  • Planet 21 Bronze in favour of positive hospitality

Nasze pokoje

Take advantage of our Flight + Hotel offers

Discover
Discover

Lokalizacja hotelu

The Sebel Auckland Viaduct Harbour

85 89 Customs Street West
1010 AUCKLAND
Nowa Zelandia

Pozycja GPS:-36.843578, 174.763219

Telefon
Faks +64 9 978 4099

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Centrum fitness

Zdjęcie nieumowne

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 1 095

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 597

A good home away from home

Ocena na stronie TripAdvisor 5.0/5

markanthony20242024 Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

A friendly welcome and helpful staff. I enjoyed my stay and as always grateful to belong to Accor. Belonging to Accor gives me a sense of safety and support.

Probably needs a bit of money spent on it

Ocena na stronie TripAdvisor 3.0/5

marn1105 Couples - Opinia zatwierdzona w TripAdvisor

Hotel is getting old and tired. We were checked into a room on level 2. It was like a dungeon, tiny small window with a view to a concrete wall. We asked to move and the team were lovely and accommodating. The team were the highlight of the stay. The bed is small and uncomfortable even with a mattress topper on it. Location is handy but was pretty loud with nightclub nearby.

Not recommended

Ocena na stronie TripAdvisor 1.0/5

LindaB981 Couples - Opinia zatwierdzona w TripAdvisor

Awful experience. Not recommended unless you’re prepared to be awake all night. Check in was confusing. Difficult to find the car park which while there are allotted parks scattered throughout the private spaces, we eventually found a hotel one. Very narrow and tight. The chap on reception was incredibly difficult to understand as he had a heavy accent. The room was old and tired with plenty of mold in the grout. 2 teabags only and 1 towel each. This is a room rate of over $300nz per night! Upon checking in I was told it may be a bit noisy as it is a Marina View room however we were really unprepared for a band playing directly below us until one in the morning accompanied by all the yelling and cheering! Even my ear plugs didn’t help. Don’t let them give you first floor, in addition there were the drunken females chasing each other up and down the corridor at 3 am! Never again would I stay there. The room rate was exorbitant and not value at all and disappointed that the accommodation ruined what should have been a great weekend.

Trash for your cash

Ocena na stronie TripAdvisor 1.0/5

tejadar2015 Opinia zatwierdzona w TripAdvisor

What utter dismay we felt as we arrived at this over-priced, shabby, outdated, basic, uncomfortable motel disguised as a hotel. We paid $450 NZD for the night and felt that $80 would have been a more appropriate price point. Think of a basic motel room that hasn't been cleaned very well. Dirty beige on beige, cheap uncomfortable furniture, dated scuffed decor, the room felt more like a conference break out room from the mid-90s than somewhere anyone with an iota of taste or decency would choose to stay. Greasy brown finger marks over walls and doors, stained faded carpet and dirty windows. Basic office-style furniture (think metal and glass). TRAGIC. Fancy a nice cold drink from the fridge? Forget it. All that's in there is a tiny long-life milk container lying on it's side. Not even a bottle of water. However, the compendium in the room states: "All guest rooms are stocked with a mini bar which is checked and replenished daily." Hmmm.... Upon calling reception we were told that they forgot to update the compendium to reflect that there are in fact no minibars in any of the rooms. You can however order drinks to be delivered. The small piece of paper next to the tea selection offered "white wine" for $40 a bottle. No further details were provided on what variety of white or red wine was available for purchase. Oh, and if paying $450 for a 1 star room isn't insult enough, you are then charged $10 if you want to use the wifi! How they get away with this boggles the mind. Shape up Sebel.

Dear tejadar201, Thank you for taking the time to provide such detailed feedback about your recent stay at The Sebel Auckland Viaduct Harbour. We are deeply sorry to hear about the numerous issues you encountered and the overall dissatisfaction with your experience. Your comments are extremely valuable to us, as they help us identify areas that require immediate attention and improvement. We sincerely apologize for the condition of your room and the lack of cleanliness you described. The issues you mentioned regarding the outdated decor, dirty surfaces, and uncomfortable furnishings are unacceptable and do not reflect the high standards we strive to maintain. We have shared your feedback with our housekeeping and maintenance teams to address these concerns promptly. Additionally, we regret the misinformation regarding the mini bar and the lack of clarity about the available amenities. We understand how frustrating it must have been to find outdated information in the compendium and a lack of basic provisions in your room. We are reviewing our communication and updating all materials to ensure accuracy and transparency for our guests. The Wi-Fi charge and the lack of detailed information about available drinks are also points we are reviewing. Free Wi-Fi is available to all Accor members and membership is free. We strive to provide value for money and a comfortable experience for all our guests, and it is clear that we fell short during your stay. Thank you again for bringing these issues to our attention. We are committed to making the necessary improvements to ensure a better experience for all our guests. Sincerely, Hotel Management

Great location and service, with modern facilities

Ocena na stronie TripAdvisor 5.0/5

Adrian S Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Stayed on a business trip for a single night. Luxury and good size, modern room with strong facilities. Contemporary style and great location by the harbour. Service at check in, departure and in the bar was very good. I’d definitely stay again.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 779 Liczba opinii 9/10 Lokalizacja
  • 913 Liczba opinii 6.5/10 Pokój
  • 623 Liczba opinii 8.8/10 Obsługa
  • 57 Liczba opinii 2.8/10 Internet
  • 381 Liczba opinii 5.2/10 Komfort
  • 215 Liczba opinii 5.2/10 Czystość
  • 154 Liczba opinii 4.2/10 Dobra oferta cenowa
  • 51 Liczba opinii 3.4/10 Napoje

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

Auckland - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.