The Sebel Quay West Auckland 4,5 gwiazdki

Ocena klientów 4.3/5 Liczba opinii: 1 392

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The Sebel Quay West Auckland
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O hotelu

  • Korzyść nr 1

Ten hotel uczestniczy w programie Planet 21 i działa na rzecz Positive Hospitality.

Usługi w hotelu i w okolicy

Zameldowanie od: 14h00

Wymeldowanie do: 11h00

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Lokalizacja hotelu

The Sebel Quay West Auckland

8 Albert Street
1010 auckland
nowa zelandia

Tel: +6493096000

Faks: (+64)9/3096150

Zameldowanie od: 14h00

Wymeldowanie do: 11h00

  • Samolotem

    AUCKLAND AIRPORT W 20km / 12,43 mil

  • Samolotem

    AUCKLAND INTL W 22km / 13,67 mil - Płatne transport

Pozycja GPS:-36.84498, 174.765347

Nasze pokoje

Ekskluzywny, luksusowy hotel apartamentowy położony w sercu miasta Auckland oferuje niesamowite widoki na port i miasto roztaczające się z fantastycznych balkonów

Opinie gości dotyczące hotelu
The Sebel Quay West Auckland

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 4.3/5

Liczba opinii: 1 392

tripadvisor

Ocena TripAdvisor 4.0/5

Liczba opinii: 774

Exceptional Service

Ocena na stronie TripAdvisor 5.0/5

kimkrekeler Business - 16/04/2021 Opinia zatwierdzona w TripAdvisor

I booked a 2 bedroom apartment as I was travelling with 4 staff members, total 5 adults. I had written in the notes, if possible could we sleep in separate beds. On arrival they had upgraded us to a 3 room apartment and the housekeepers brought additional linen so the sofa beds could be used. Our greeting at reception was friendly and genuine. My original booking had to be moved, due to COVID, and no additional fees were charged. Everything was very seem less. Very happy stay.

Kia Ora Kimkrekeler, My team and I are over the moon with your feedback. It is amazing to know you had such an enjoyable time with us and the service was up to your expectations. Look forward to seeing you again soon. Sincerely, Emil Mukhamediarov Front Office Manager

Awesome

Ocena na stronie TripAdvisor 5.0/5

fhazeel h 07/04/2021 Opinia zatwierdzona w TripAdvisor

We had a great stay for our Easter break. Check in and out was smooth. Our room had magnificent views of the viaduct and sky tower from the 20th floor. Sunny at reception was super helpful as well. He advised of good eating places and gave us good tips on sites to visit. Thank you Sunny

Kia Ora Fhazeel, It is a delight to know you had such a great time staying in out hotel. Your feedback has been passed on to Sunny and the team to celebrate together. We look forward to welcoming you back soon. Sincerely, Emil Mukhamediarov Front Office Manager

Time in Auckland

Ocena na stronie TripAdvisor 5.0/5

Alistair G 10/01/2021 Opinia zatwierdzona w TripAdvisor

Excellent location, short walk to The Viaduct, Britomart and Commercial Bay with a good choice of restaurants and cafes. Nice spacious apartment with superb harbor views! Easy parking with access to the hotel was a big plus.

Quay West is the best

Ocena na stronie TripAdvisor 5.0/5

DorisPrenter 10/01/2021 Opinia zatwierdzona w TripAdvisor

We thoroughly enjoyed our week's holiday in Auckland at The Sebel Quay West. We were most impressed with our spacious apartment which was tastefully furnished, and well equipped, with a plentiful supply of toiletries and towels. It was great to have our own laundry room. The location was very convenient for shopping and dining, with a supermarket closeby. The staff at reception were always pleasant and obliging, and helpful with their local knowledge. I wouldn't hesitate to recommend Quay West to friends and family.

Dear DorisPrenter, Thank you for taking the time to share the positive feedback from your most recent stay with us in Auckland. Delighted you enjoyed the friendly and helpful service provided to you and we hope to welcome you back in the near future! Kind regards, Dahyun Baek Assistant Manager The Sebel Quay West Auckland

Great stay

Ocena na stronie TripAdvisor 5.0/5

debparker2020 27/12/2020 Opinia zatwierdzona w TripAdvisor

We loved the flexibility of the apartment and with all the facilities (full kitchen etc) plus two supermarkets close by, were able to host a well-catered drinks party. great harbour views from the balcony (this was the penthouse suite).

Dear debparker2020, Thank you for taking the time to provide us with feedback following your stay. It is wonderful to hear your overall experience was unbeatable and you enjoyed all the facilities in the penthouse. I will ensure to share it with the team and we cannot to welcome you back soon. Kind regards, Dahyun Baek Assistant Manager The Sebel Quay West Auckland

Sebel Quay West Auckland

Ocena na stronie TripAdvisor 4.0/5

hotlipsNz 10/11/2020 Opinia zatwierdzona w TripAdvisor

Great location for our needs, downtown Auckland, stone’s throw from the Viaduct and Commercial bay is across the road. Also walking distance from Britomart and Spark Arena. The two bedroom apartment was perfect for celebrating our daughter’s graduation ceremony.

Dear hotlipsNz, Thank you so much for your wonderful comments on our hotel. We are delighted to know that you enjoyed your overall stay and that you took advantage of the hotel's location to your best. We hope you choose to stay with us again and we look forward to welcoming you back. Kind regards, Aniket Amin, Front Office Manager, The Sebel Quay West Auckland

Tired property in good location

Ocena na stronie TripAdvisor 3.0/5

jademoorenz 10/11/2020 Opinia zatwierdzona w TripAdvisor

We found the apartment to be very spacious, but we were a little surprised at how old & tired the rooms and the hotel itself was, especially for the price paid. Hotel is in a great location, within easy walking distance of the viaduct, Britomart & the new Commercial Bay shopping precinct.

Dear jademoorenz, Thank you for taking the time to tell us about your experience at the The Sebel Quay West Auckland. I am sorry that you found the room a bit dated and tired and we appreciate your feedback on this. While I am glad that you enjoyed the location of our hotel, I am disappointed to know that your overall stay did not quite meet your expectations. At The Sebel, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. The Hotel is reviewing the rooms and we hope to have a refurbishment programme in place soon. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to serve you again in the near future. Kind regards, Aniket Amin, Front Office Manager, The Sebel Quay West Auckland.

Weekend Treat

Ocena na stronie TripAdvisor 5.0/5

angsignal 08/11/2020 Opinia zatwierdzona w TripAdvisor

Because we couldn't travel overseas a friend and I decided to stay overnight in Central Auckland, although we are Aucklanders ourselves. Our stay at the Sebel was fantastic- easy parking, great service and a lovely one bedroom apartment with sofa bed which the hotel made up, overlooking the harbour. Complimentary wine each - what could be better. A short walk to the Viaduct for a lovely dinner out, up to Sky City for the jazz band and the All Blacks win - then a delightful brekky next morning at the Sebel..11am check out was perfect. Thank you Sebel.

Dear angsignal, Thank you for sharing your amazing experience on our hotel. I am glad to hear that the team were able to look after you and that you enjoyed the views from our room to your best. Sounds like a perfect night away from home for you!!. We hope that you return to stay with us in the future. Kind regards, Aniket Amin, Front Office Manager, The Sebel Quay West Auckland.

Amazing staff, spacious and clean units

Ocena na stronie TripAdvisor 5.0/5

Harprit singh M 27/10/2020 Opinia zatwierdzona w TripAdvisor

Amazing clean property.. excellent location.. Room was very well located with view of city and harbor bridge. Best thing is In-house laundry...... Friendly Staff.. big call out for Nithesh.. Thank you!

Dear Harprit singh M, We very much appreciate your comments regarding your stay at The Sebel Quay West Auckland. It is always a pleasure to receive such positive feedback. I will share your comments with our team and especially Nithesh. I agree and consider him as a big asset to our hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Aniket Amin, Front Office Manager, The Sebel Quay West Auckland.

Cosy & Comfortable

Ocena na stronie TripAdvisor 5.0/5

aditch0pra 05/08/2020 Opinia zatwierdzona w TripAdvisor

A short and sweet stay, many thanks to Helen (might have the wrong name) to guide & help us with parking as it was a maze. All team members we came into contact were lovely and very helpful. Thank you for the baby cot.

Dear Aditch0pra, Thank you for your feedback and it was wonderful to hear of your overall enjoyable stay. your comments will be shared with Helen and my entire team to encourage their efforts to ensuring that The Sebel Quay West Auckland hotel remains a leader in excellence. Thank you again for taking the time to write the review and we hope to welcome you back for your next visit soon. Kind regards, Dahyun Baek Assistant Manager The Sebel Quay West Auckland

Amazing stay

Ocena na stronie TripAdvisor 5.0/5

amandabertolossi 26/07/2020 Opinia zatwierdzona w TripAdvisor

Wish I had stayed longer to be fair. Check in was super personalized and they welcomed me by my name before I even said who I am. Team was super helpful, room had a great view. Will definitely return!

Dear Amandabertolossi, Thank you for taking the time to provide us with such valuable feedback from your stay. Your kind words serve as big motivation for us all to keep doing better for our valued guests, and we certainly cannot wait to welcome you back for your next visit to The Sebel Quay West Auckland! Kind regards, Dahyun Baek Assistant Manager The Sebel Quay West Auckland

Not a 5 star hotel

Ocena na stronie TripAdvisor 1.0/5

Sarita S 22/07/2020 Opinia zatwierdzona w TripAdvisor

A very disappointing stay. We were lead to believe it is a five star hotel but it is far from that. We are gold members of the ALL loyalty programme. No welcome gift, no upgrade (said they were fully booked but the lobby was vacant on the 5 times we were there?). No instructions given about car parking (there are road works at the front so you need to drive around the building to the back and find where the car park is then find a parking spot). The apartment has seen better days as looking old, tired and very unappealing. also not very clean and the corridors smelt of old cooking, not pleasant! No bath robes either or turn down service. Disappointed :( They tried to charge me valet parking rate (would have been happy to pay a car park fee but not valet rate as we drove in and out ourselves and struggled to get a park each time) I said it was outrages to charge us valet parking and the fee was waived. the two staff that we saw there were very nice and friendly.

Dear Sarita, At first, I would want to thank you for taking the time to share your experience with us. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. I’m truly sorry to read the issues you experienced during your recent stay with us. Please be assured that this is not the kind of service that we would like to offer to our guests and I completely understand your dissatisfaction. The Sebel Quay West is an Apartment Hotel unlike other hotels with a fully functioning kitchen in every apartment (where residents and guests have the privilege to cook meals during their stay). Please accept my sincere apologies that you felt our hotel was unable to provide the benefits of you being a Gold Member. We really appreciate your continued loyalty to Accor and our team receive tremendous feedback from guests and members who return year after year, so I am also disappointed to hear this was not the case for you. Our team is highly spoken for looking after our members as we proactively offer upgrades to our premium members. However, as you are aware, upgrades are offered subject to availability. It is beyond our control, when the hotel is fully booked with all room categories to offer upgrades to our priviledged members. With regards to car park, we do not offer valet services as our hotel has always had self parking facility and a standard secure parking fee of $38 is charged to every guest. Also, the road works happening outside the hotel are planned works carried out by Auckland Council for transportation upgrades which again leaves things beyond the hotel's control. The team at Sebel are trying their best to contact every guest prior to arrival to inform about works and assist with driving directions to the hotel. Due to the current global health crisis, all non-essential services like turn down services have been discontinued for health concerns and non essential items like bathrobes are delivered upon request. Once again, please accept our apologies for all inconveniences. We hope you give us another opportunity to turn your experience around and make you experience true Sebel Hospitality. Kind regards, Aniket Amin, Front Office Manager, The Sebel Quay West and The Sebel Auckland Viaduct Harbour

Excellent Location - Fantastic Staff

Ocena na stronie TripAdvisor 5.0/5

552monsl 21/06/2020 Opinia zatwierdzona w TripAdvisor

The Sebel Quay West will not disappoint. The location is fantastic - so close to all the city highlights - yes there are roadworks underway but that does not stop your stay being fantastic. The staff ar so accommodating - the apartments are great for friends and families with fully equipped kitchens and themost fantastic views of the city - our favorite place to stay when in Auckland -

Very bad experience with staff at check-in

Ocena na stronie TripAdvisor 1.0/5

Daydream661819 11/03/2020 Opinia zatwierdzona w TripAdvisor

We arrived 4.30 pm on Friday -I checked in online the day before and was told the room key would be waiting at the priority desk when we arrived...the check-in person ignored this and began the process of checking my drivers license,and the credit card used to make the booking...we didn't get to the room until 5pm

Large inner city apartment

Ocena na stronie TripAdvisor 5.0/5

Jan P 27/02/2020 Opinia zatwierdzona w TripAdvisor

Great place to stay for a family - we had 2 adults and 2 adult children so we stayed in the 2 bedroom apartment. We had a full kitchen and living area and 2 bathrooms. Fabulous extra space as we were all getting ready fat the same time or a wedding. Very close to Viaduct which was great for walk in the morning for breakfast with several cafes to choose from.

Dear JanCromwell, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and took advantage of the location to everything. We hope we will be able to welcome you back for another great stay!! Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

Great value for money

Ocena na stronie TripAdvisor 5.0/5

sanittapongf Family - 04/02/2020 Opinia zatwierdzona w TripAdvisor

This was my second stay at Sebel Quay West as hte first visit in April last year. Location, receptionist, in-room faciities were pretty much excellent. We can confirm that the amount we spent was worthiness.

Dear sanittapongf, As always it is a pleasure having you stay with us. Thank you for your great reviews and your continued loyalty to The Sebel. We look forward to welcoming you back soon. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

Noise and more noise

Ocena na stronie TripAdvisor 1.0/5

brionybradley 25/01/2020 Opinia zatwierdzona w TripAdvisor

I was so disappointed by my stay. it wasn't possible to open the doors to the balcony because of the noise. Friday and Saturday. We were moved to a higher floor but the noise was not much less. I don't think it is really viable to rent these rooms at the moment. The swimming pool not working was also a real disappointment and we should have been informed of this before. The rooms was very dated and the floors were being refurbished. I fell over the carpet in the hallway as it was chopped away from the wall. There were electric cables sticking out of the walls. This was such a disappointment.

Dear brionybradley, Thank you for the review on our hotel. I would like to apologise for the noise caused by the construction nearby. Noise is an experience which we don't want our guest to encounter and management are aware of this situation. Auckland City has some major upgrades planned with regards to its transportation options and unfortunately, there is not much in the hotel's control. I am sorry that the room decor did not meet your expectations and that the pool was closed for renovations. Please allow me to express my apologies for this. At The Sebel, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. The Hotel is reviewing the rooms and we hope to have a refurbishment programme in place soon. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to serve you again in the near future. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

Great Start of our Family Holiday

Ocena na stronie TripAdvisor 5.0/5

AnkushJ110 Family - 04/01/2020 Opinia zatwierdzona w TripAdvisor

To constantly meet all the required standards to be No 1 in Loyalty & Hospitality Accor you did well right from check in to check out. From the front desk Manager to the housekeeping staffs, they all know how to make the stay memorable. The rooms have been tastefully configured to a good standard without going over the top, with most rooms taking full advantage of the high set position with excellent views over the harbour and adjacent city view. Aniket Amin Front desk Manager was key for our excellent stay and he gave all right sightseeing advises. well done all. will surely come back.

Dear AnkushJ110, Thank you for leaving us such a wonderful review. We are thrilled to know that you loved your experience. Our teams will definitely be happy to read what you wrote. We put guest experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. On a side note, it was great to know you personally and you were indeed a humble soul with an amazing personality. Thank you for your kind words once again and we look forward to seeing you soon. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

Simply Wonderful

Ocena na stronie TripAdvisor 5.0/5

Bev S Couples - 04/01/2020 Opinia zatwierdzona w TripAdvisor

From the moment we arrived we were treated as if there was only us. My points were due to expire the next day, the Front Office staff made sure we used them and did not loose them, so kind. The staff so friendly and helpful. the operations manager WAS GREAT TAKING TIME TO CHAT. Our rooms were perfrct and the service great.

Dear Bev S, We appreciate your continuous loyalty to Accor and The Sebel Brand. As always it is a pleasure having you stay with us. Thank you for your kind comments with regards to your stay and our Operations Manager, Eli. He is indeed a chatty one and I am glad that we all are trained under him and his guidance. I will share your feedback with Eli and the team and I am sure that this feedback will serve as an encouragement to all of us. We look forward to welcoming you back soon. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

Spacious and clean but old

Ocena na stronie TripAdvisor 3.0/5

SeHan L Family - 21/12/2019 Opinia zatwierdzona w TripAdvisor

The apartment was spacious and clean but rather old. The deco, furniture, carpets and soft furnishings need refreshing to a more modern and contemporary look. Location was good but view of the harbour is sorely blocked by tall building nearby. Check-in and check-out were seamless and staffs were friendly and helpful, though the cafe quoted 1+ hours of waiting time.

Dear SeHan L, Thank you for your honest feedback. We appreciate you taking the time in writing us this review. We are glad that you enjoyed your overall stay and that the team were able to look after all your needs. I am sorry that the room decor did not meet your expectations. Please allow me to express my apologies for this. At The Sebel, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. The Hotel is reviewing the rooms and we hope to have a refurbishment programme in place soon. We appreciate you sharing your concerns, and we hope that you will give us the opportunity to serve you again in the near future. Kind regards, Aniket Amin, Assistant Front Office Manager, The Sebel Quay West Auckland.

Najnowsze opinie: 20

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