宜必思吉隆坡市中心酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 2,162 评论

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宜必思吉隆坡市中心酒店 - Image 1
宜必思吉隆坡市中心酒店 - Image 2
宜必思吉隆坡市中心酒店 - Image 3
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32 Jalan Yap Kwan Seng, 50450 吉隆坡, 马来西亚

描述

酒店其他优惠

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

我们的客房

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酒店位置

宜必思吉隆坡市中心酒店

32 Jalan Yap Kwan Seng
50450 吉隆坡
马来西亚

GPS:3.163079, 101.714573

电话
传真 +60 3-2778 3300

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.2/5  2,162 评论

TripAdvisor 评级  3.5/5  479 评论

Disappointing Experience at Ibis Kuala Lumpur City Center: Poor Service and Lack of Transparency

Tripadvisor 评级 1.0/5

Zhanel G 经 TripAdvisor 认证的评论

My recent stay at Ibis Kuala Lumpur City Center turned out to be quite disappointing due to a series of unfortunate events that unfolded upon my arrival. Despite informing the hotel's reservation department about our late check-in, our flight landed at 11 PM, leaving us to arrive at the hotel well past midnight. However, what awaited us at the reception desk was far from satisfactory. The staff member, who introduced herself as Tessa or something similar, informed us that our booked room was already occupied, emphasizing that check-in begins at 3:00 PM. Instead of addressing the issue transparently, she suggested a windowless triple room, which was a far cry from the twin room we had initially reserved. This was not only contrary to our original booking but also misleading, as the room photos clearly depicted a window. As a loyal member of Accor Live Limitless, I expected better treatment and understanding of our situation. Despite my insistence and loyalty status, Tessa claimed there were no available rooms and proposed we stay in the triple room for the night, with a vague promise to potentially change our room the next morning. To compensate for the inconvenience, she offered us vouchers for welcome drinks, which as we figured out later was a standard offering rather than a genuine apology. Adding to the frustration, Tessa attempted to justify the hotel's policy, stating that mornings begin at 3:00 PM due to the check-out time at noon. However, this explanation did little to justify denying us our reserved room upon our late arrival. Exhausted from our journey, we reluctantly agreed to stay in the triple room for one night, under the condition of paying for only one night and leaving if our room wasn't changed the next morning. Despite our compromise, Tessa insisted on charging us for the full three nights originally booked. After demanding to speak with a manager, I was initially told that the manager was unavailable. However, after persisting, the manager confirmed that a twin room with a window was indeed available, but we would have to pay for it upfront. This revelation was frustrating, as it became apparent that the room we had originally booked was available all along, yet Tessa had been unwilling to accommodate us for some undisclosed reason. The entire ordeal left a sour taste. It's disheartening to think that the hotel might intentionally inconvenience tired guests and charge them for substandard accommodations. Furthermore, upon checking booking platforms, it became evident that twin rooms were available for the night in question. Overall, my experience at Ibis Kuala Lumpur City Center was marred by poor service, lack of transparency, and a disregard for customer satisfaction. I will not be considering this hotel for future stays, and I hope that my feedback prompts improvements in their customer service practices.

位置好，整体比较干净，不能提前办理入住。

客户意见评级 4.0/5

W. 朋友住宿 - 所有已确认评论

位置好，整体比较干净，但不能提前办理入住，部分前台人员会中文。提前在网上预定，但入住时没有查询到预定信息，办理入住用了40多分钟。

尊敬的 Bitao W.： First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you, Ms Vivian Chu Hotel Manager

位置好，干净，服务态度好

客户意见评级 5.0/5

匿名 朋友住宿 - 所有已确认评论

整体感受很棒

尊敬的 Shengbo M.： Thank you so much for your feedback, you put a big smile on our faces! Our team is hard at work continuously trying to ensure speedy service for our customers and it’s always rewarding to hear kind words. We look forward to welcoming you here again. Thank you, Ms Vivian Chu Hotel Manager

酒店位置太好了，出门右转走不远就到双子塔了。楼上的泳池也非常有特色，建议去的朋友们带上泳衣。

客户意见评级 4.5/5

Olivia L. 商务住宿 - 所有已确认评论

地理位置好，早餐丰盛，一层的咖啡厅价格很合理，大堂布置的也相当漂亮。床垫特别舒服，睡眠不太好的我居然一觉睡到早上八点。

尊敬的 Pei Chen L.： 感谢惠赐有关下榻 ibis Kuala Lumpur City Centre 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Vivian Chu Hotel Manager

整体不错，房间整洁

客户意见评级 4.0/5

戴. 家庭住宿 - 所有已确认评论

整体不错，房间整洁，服务人员友好， 唯一缺点，我定的是大床房，却给我安排了双床房，我把两张床拼在一起，小孩睡在两张床的拼接处

尊敬的 Tao D.： First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Nevertheless, we look forward to welcoming you back again. Thank you, Ms Vivian Chu Hotel Manager

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其他网络用户评价我们的酒店

  • 3,345 评论 8.9/10 位置
  • 3,683 评论 7.2/10 房间
  • 2,693 评论 6.8/10 服务
  • 170 评论 5.6/10 上网
  • 1,839 评论 7.2/10 清洁度
  • 1,203 评论 6.7/10 早餐
  • 768 评论 6.1/10 游泳池
  • 691 评论 8.6/10 氛围

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价（含增值税和住宿税）。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。