宜必思尚品伦敦伊克塞尔酒店 3 星

客户意见评级 (ALL 评级) 3.9/5 4,362 评论

信息短信

+ 17 服务

酒店其他优惠

  • An ALLSAFE certified hotel

  • Opposite the ExCeL centre and Custom House DLR Station

  • London City Airport is a 10-minute journey from the hotel

  • On-site parking available for all hotel guests

酒店位置

宜必思尚品伦敦伊克塞尔酒店

272 Victoria Dock Road
E16 3BY 伦敦
英国

传真: (+44)2074760005

从 14h00 办理登记入住手续

从 12h00 办理退房手续

  • LONDON TRANSPORT:  147 241 325 FREEMASONS ROAD

  • CUSTOM HOUSE DLR:  BECKTON C HOUSE BY EXCEL

  • 乘飞机

    LONDON CITY 达到 1.9公里 / 1.18 英里

  • 乘飞机

    LONDON CITY AIRPORT 达到 2.61公里 / 1.62 英里

  • 乘飞机

    LONDON HEATHROW 达到 41公里 / 25.48 英里

  • 乘飞机

    LONDON HEATHROW 达到 41公里 / 25.48 英里

  • 乘火车

    LONDON WATERLOO 达到 11.25公里 / 6.99 英里

  • 乘火车

    STRATFORD INT 达到 6.8公里 / 4.23 英里

GPS:51.510033, 0.027282

酒店服务

办理登记入住手续 - 从 办理退房手续

概要
  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室

我们的客房

我们的客房温馨现代,配备舒适的床具和实用的浴室,房内设施,应有尽有,保证让您住得舒心。

您的会议和活动

我们的会议室

  • 会议室数量:5

  • 最大面积:203 平方米

  • 最大容量:200 个人

  • 最大宴会容量:150 个人

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宜必思尚品伦敦伊克塞尔酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级 3.9/5

4,362 评论

TripAdvisor 评级 3.5/5

2,001 评论

Convenient Place to stay

Tripadvisor 评级 5.0/5

arnoka75 Business - 07/01/2021 经 TripAdvisor 认证的评论

Really clean hotel. Nice staff really friendly. Good location also next to Excel Exhibition Center and DLR line to central London. Avoid room 001 if you have sensitive ears because of the proximity of the hotel air coolers.

Dear arnoka75, Thank you for taking the time to share your experience. We're pleased you liked the hotel and the location suited your purpose of visit. We really do appreciate the kind words and the staff are especially thankful. Please do let us know about a future stay and we look forward to being of service again. Regards, Siddharth Tailor Operations Manager Ibis Styles London Excel.

Getting the basics wrong

Tripadvisor 评级 1.0/5

nhs-adventurer Business - 08/11/2020 经 TripAdvisor 认证的评论

A very disappointing stay. I understand that COVID-19 means hotels are going back to basics, and I think most travellers have adjusted their expectations accordingly, but this place needs to get the basics right especially when there are much better offerings locally at much the same price. From long waits to check in, to loud arguments between staff and guests, and a hotel room that still smelled like weed - this was definitely a poor show. They have removed phones from rooms and replaced them with a Whatsapp number you can use to contact reception. This is a lovely idea, however 48 hours later and the messages weren't even read. I had to make several trips down to reception before I found anyone there who could deal with my request (heater for room since the heating wasn't working). Suffice to say, I did not extend my stay and instead moved to another local hotel for the following nights. A real shame as many of the Ibis Style hotels across London are still managing to offer very good service in these challenging times.

Dear nhs-adventurer, Thank you for taking the time to tell us about your experience with the Ibis Styles London Excel and we're sorry you encountered some issues while in contact with us. This is certainly not what you should expect from this hotel and please accept my sincere apologies for this issue which I shall personally investigate as not acceptable by any standards. Kind regards, Siddharth Tailor, Operations Manager The Ibis Styles London Excel.

Noisy

Tripadvisor 评级 3.0/5

lydia_sophieb 25/02/2020 经 TripAdvisor 认证的评论

This hotel was fine until the morning. My partner and I had been to a concert at the O2 the night before so the location was really good for this hotel. Unfortunately we were woken up at 8am by a drill, which continued until we checked out. We had been placed on a corridor which had maintenance work being carried out and the workers were shouting at each other. Not really what we needed on a Saturday morning after we'd been at a concert the night before. The staff at reception did not inform us of any works in the hotel but I would have appreciated it if they told us when we checked in so we could have requested another room. I would have liked to have said something upon check out however the one receptionist on duty was busy with other customers. I have contacted the hotel but I am yet to hear back.

Dear lydia_sophieb Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Very basic facilities. Easily accessible from Custom House DLR.

Tripadvisor 评级 3.0/5

Mark W Business - 02/02/2020 经 TripAdvisor 认证的评论

Check in was good. Room was the usual IBIS offer. Problem with electrics in the room (light switches crackled and lights did not come on if switch by door used). Reported to reception next morning but no apology or thanks for the report. Breakfast room more like a staff canteen. 90% of guests were builders which added to that vibe. No bar in hotel but pub adjoined. No atmosphere in the pub and little service. Not somewhere i would spend time. Overall, i do not think i will choose to stay here again. There is an upgrade/refurb going on so i will wait till the work is completed.

Dear Mark W Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Excellent experience

Tripadvisor 评级 5.0/5

Rafaeldona Family - 04/01/2020 经 TripAdvisor 认证的评论

The hospitality and service were great! And the pub beside the hotel was lovely surprise!! The staff are friendly, hotel is very clean. Breakfast was simple, but satisfactory. We will visit again soon!

Dear Rafaeldona Happy to hear that you enjoyed your stay and the services. Our staff will be delighted to hear they were able to assist you with your needs. We appreciate the positive feedback about our Hotel and look forward to welcoming you back on your next visit to London. regards, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Who is stupid enough to put air-conditioning fans under the window?

Tripadvisor 评级 2.0/5

finchwabnitz Couples - 03/12/2019 经 TripAdvisor 认证的评论

The hotel itself would have been OK. But we were put in a room which overlooked outside all the air-conditioning fans for the building. How is anyone stupid enough to do such a thing. The noise was incredible that we could not sleep, and the output from these fans is extremely unhealthy. We will NEVER set foot in this hotel again. It was horrible. A shame for the people working there who have no influence on these things.

Dear Finchwabnitz Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Quality/price

Tripadvisor 评级 3.0/5

Sylvia M Couples - 27/11/2019 经 TripAdvisor 认证的评论

Its a good hotel with quality, good staff but very expensive for medium quality. The quality of internet is very bad for an capitol like london. Much noise of air conditionary out side the room. The breakfast is not good and not bad, just normaly breakfast. The beds are very amazin and the bathroom same. Not realy far of center of london. So a good hotel with a lot of good and bas quality for the price.

Dear sylviamatiasadam Thank you taking time to share your experience. I am pleased to read that you found our hotel clean, comfortable and suited your purpose of visit. Our Food & Beverage department have been alerted about the issues addressed by you We do look forward to welcoming you back next time you're over our way. Kind regards, Gemma Osbourne Assistant Reception The Ibis Styles London Excel.

Reasonably priced hotel right opposite the Excel Centre!

Tripadvisor 评级 5.0/5

Christine R Couples - 28/10/2019 经 TripAdvisor 认证的评论

We stayed here for 3 nights while attending an exhibition at the Excel Centre. Rooms are a bit on the small side but you're only sleeping here! Excellent breakfast, staff all very friendly and helpful. Room very clean, hallway carpets a bit worse for wear but would definitely stay here again

Dear Christine R Thank you very much for taking the time to write a review and for your positive comments. It is always a pleasure to read such positive feedback. We are happy to hear that you enjoyed in your stay and delighted that we were able to assist you with your needs. Once again thank you for the lovely review and it is our hope that you will allow us to serve you again in the near future! Kind Regards, Gemma Osbourne Ibis Styles London Excel

Not up to Accor standard

Tripadvisor 评级 2.0/5

DropBear62 Couples - 10/09/2019 经 TripAdvisor 认证的评论

The hotel is well overdue for a complete makeover. He beds are to hard. The door in the bathroom is rotted, toilet roll holder falling off. Bathroom wall & tiles had huge crack with sharp edges. Conflicting information from staff on need for a room change. Zero recognition of gold membership status. Plates in cupboard dirty with brown water in between them. Overall not really enjoyable nor up to Accor standard.

Dear DropBear62 Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel and we're sorry you encountered some issues during your recent stay. This is certainly not what you should expect from this hotel and please accept my sincere apologies for this issue which I shall personally investigate as not acceptable by any standards. Would you kindly contact the hotel and advise us which room you were staying in so that we can look into the problems and investigate properly. Our email address is h8712-dm@accor.com. I look forward to hearing from you. Kind regards, Siddharth Tailor, Operations Manager The Ibis Styles London Excel.

This Time, Disappointed

Tripadvisor 评级 3.0/5

Alfasan Couples - 01/09/2019 经 TripAdvisor 认证的评论

After checking in on-line we went through it all again when arriving. The room was not of good standard. There was a number to txt to and we did so immediately. No response. The shower tray filled to overflowing, the shaver socket did not work, air conditioning was broken, television had sound problems and due to positioning was unwatchable as picture was to dark with no adjustment. Bedside light worked only after twisting it around until connection made, bathroom sink took an age to empty and no way of raising the plug which was shutdown whenever water played on it. A lot of dust under the bed which caused problems with dust allergy. We complained and were told something would be done. The TV was moved. The next day we were offered a new room. We had to pack our bags take to reception before 7am. I went down next morning to be told no room change before 2:30. The room would be ready for our return at around 6pm. Upon return there was no record of change of room. The receptionist on duty at this time was very helpful and eventually found us a different room but she needed us out of existing room fast so it could be resold (without correcting any of the faults. The replacement room was excellent but 2 out of four nights had resulted in us deciding not to risk this hotel next year. Why 3 stars? The breakfast service was much better arranged than the last two visits and it was good to see the reintroduction of cooked food which was very good.

Dear Alfasan, Feedback is important to us and it is with regret that the Ibis product did not meet your expectations. Cleanliness and the functionality of our facilities is important to us and I would like to apologies if no follow up was done to have the issues rectified. Please allow me to express my sincere apologies and rest assured that your feedback and comments will be addressed. With regards, Siddharth Tailor Operations Manager The Ibis Styles London Excel.

Just stay away - health hazards

Tripadvisor 评级 1.0/5

JohnsonWelsh Business - 28/08/2019 经 TripAdvisor 认证的评论

I'm a non- pretentious, solution-oriented and patient traveller but with this hotel, I was at to my wits' end, esp. in relation to the health hazards. - Damp, mouldy, old, smelly building - renovation/ construction going on for years. - Misleading photos when booking: you'll either be given an old, tiny, smelly room next to the ongoing construction or you'll be given a renovated problematic room where nothing is functioning. - Leaking bathrooms on the room floors and leaking faulty AC on room ceiling. In order to remove the offensive, incredibly strong odours, ozone generators are used, which as I was told by the staff are dangerous and huge health hazards. They are used as air purifier and in order to clean the air they produce toxic gases. I simply don't understand why would anybody let guest stay in the hotel, while these toxic machine are in use. -Air-conditioning does not work anywhere in the hotel. You'll be offered to change rooms (until you get tired to do so), and no AC will be actually working - and the staff knows that because there is a general AC issue. The AC will be blowing air yes, room-temperature air, sometimes hot and smelly air - if you try to change the settings, nothing will happen - that's because it's centrally controlled, and well because it's not working. -- Wifi simply isn't reliable, sometimes no internet for more than 8 hours; staff won't do anything about it, just shrug and blame the provider. - Staff is as rude as the comments suggest, esp. if you point their attention to faulty AC or lack of wifi. Be prepared to be laughed at and stared at, gossiping is a big activity at the front desk. - Small, non-standard beds: if you're a bit taller than average, you'll need to sleep with your feet outside the bed, which is very uncomfortable. - Breakfast is terrible:espresso is in fact instant coffee, powdered eggs, as are the juices. Sausages look and taste dodgy, nothing tasted fresh at all. Breakfast staff will be cleaning and constantly dragging the metal chairs around while you're having breakfast. The general idea is to clean and tidy up the breakfast room 30 min. before the end of breakfast - I was taken my coffee mug with coffee in it without being asked if I'm done with it. Someone just came from behind my back, took it and left without saying anything. - The room a lot smaller than the 15m² stated on the website. - Definitely not a 3-star hotel, not even close. Totally overpriced for what it is.

Dear JohnsonWelsh, Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel. We are sorry our hotel failed to meet your expectations, I understand our General Manager has been in touch with you and replied to your concerns by email. Kind regards, Siddharth Tailor Operations Manager The Ibis Styles London Excel.

Convenient for Docklands

Tripadvisor 评级 4.0/5

Twotonegray Couples - 20/08/2019 经 TripAdvisor 认证的评论

Next to a DLR station (and Crossrail whenever it opens....), breakfast OK, bar next door, staff friendly. The adjoining road gets noisy, adjacent to the ExCel centre. Lacks the quirky feel that other Ibis Styles have, nothing special about the decor or furniture.

Dear Twotonegray, Thank you for your review and comments regarding your stay at the ibis Styles London Excel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and we will ask the relevant departments to look into your concerns. We do look forward to welcoming you back next time you're over our way. Sincerely, Siddharth Tailor Operations Manager The Ibis Styles London Excel.

Ride London Stopover

Tripadvisor 评级 5.0/5

chrisgold68 Couples - 07/08/2019 经 TripAdvisor 认证的评论

This was a perfect place for a pre-Ride London stopover. It's on the doorstep of the Excel and only a three mile ride from the Olympic Stadium. Room was clean, bed comfortable and bathroom modern and very clean. No problem keeping bike in the room.

Dear Chrisgold68 We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Better than other Ibis hotels we've stayed in

Tripadvisor 评级 5.0/5

Paul M Friends getaway - 18/06/2019 经 TripAdvisor 认证的评论

Loved the room decor and the fact that vthere was aproper bathROOM rather than a plastic pod that we've exprienced in other Ibis Hotels. Also, pleased they had a proper reception desk so that guests were dealt with speedily and in order of arrival. Fantastic breakfast. Excellent value for money.

Dear Paul M Thank you very much for taking the time to write a review and for your positive comments. It is always a pleasure to read such positive feedback. We are happy to hear that you enjoyed in your stay and delighted that we were able to assist you with your needs. Once again thank you for the lovely review and it is our hope that you will allow us to serve you again in the near future! Kind Regards, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

A mixed experience

Tripadvisor 评级 3.0/5

artmar2001 Couples - 01/06/2019 经 TripAdvisor 认证的评论

We stayed at the Ibis Styles Excel due to its location to the O2 concert venue ,The hotel scores well in the staff helpfullness, cleanliness and value .sadly our romm was in a semi basement location and pretty dingey and smelled strongly of air freshner ,bathroom was clean but showing signes of its age .We only stayed one night so it was tolerable but would have asked to be moved if our stay had been longer! Breakfast was good lots of food and good quality. I have to say in fairness this was not an expensive night stay in a handy location so perhaps I am being too critical .

Dear artmar2001, Thank you for taking the time to share your experience. We're pleased you liked the hotel and the location suited your purpose of visit. I have passed your comments to our relevant manager to look into the issues addressed by you. We do look forward to welcoming you back next time you're over our way. Kind Regards, Siddharth Tailor Operations Manager The Ibis Styles London Excel.

Good Service, Poor Facilities

Tripadvisor 评级 3.0/5

AbzMan10 Business - 25/05/2019 经 TripAdvisor 认证的评论

Good staff and tasty breakfast, poor wifi and room condition. Staff were friendly and willing to assist when I was unable to connect to wifi although they could not fix the problem. Room looked tired and unappealing. Breakfast was tasty.

Dear AbzMan10 Thank you very much for taking the time to write a review. We are happy to hear that you enjoyed in your stay and delighted that we were able to assist you with your needs. It is our hope that you will allow us to serve you again in the near future! Kind Regards, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Sub standard for this chain

Tripadvisor 评级 2.0/5

388judithw Business - 24/05/2019 经 TripAdvisor 认证的评论

Hotel is very easy to find right outside the Customs House DLR station. Receptionist was not friendly, not rude but not friendly either. She demanded to see my booking reference and gave me the scripted description of the facilities. When I checked the instruction about where to eat breakfast she repeated "floor one" like she thought I was a bit stupid. Get to room, it's clean but the bathroom smells damp. I fill the kettle anyway but there's no teabags. So I go back to reception and happily a cheerful young man was there who gave me teabags. But as I arrived in reception there was about 30 to 40 children . I asked the receptionist if they were on my floor and I was told no. But guess what? I'm in my room for 10 minutes and the banging of doors and running round the corridors begins. Anyway I put the TV on and eventually the children settled down. Went to the bathroom and the smell is dreadful now. It was late and I was only there for one night so I decided to put up with it. I slept well. Bed was clean and comfy but there are no plugs by the beds so I had to plug my phone in across the room which wasn't great as my phone was my only clock. Morning, very quick shower in that smelly bathroom and to breakfast. It was busy but food was in plentiful supply. The bacon was quite dried up and the scrambled egg was a bit grey looking so I stuck to cereal, yoghurt and fruit. Coffee was vile. Check out was fine. I told the receptionist about the condition of my room and he was vaguely interested. I tend to like Ibis Styles hotels. They are always good value with friendly staff - but not this one.

Dear 388judithw Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel and we're sorry you encountered some issues during your recent stay. I have taken note of your feedback and I will ensure that the appropriate corrective actions will be taken, please be assured that this type of situation will never happen again. We wish you well and hope to serve you better in the future Kind regards, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel.

Nicely refurbished

Tripadvisor 评级 4.0/5

MikeWReading Solo travel - 14/05/2019 经 TripAdvisor 认证的评论

I've stayed at this hotel in the past, and was pleasantly surprised to find it has been refurbished to a high standard. Unlike some Ibis Styles I have stayed in, the room had been sensibly redecorated in a relaxed style. The mattress did seem a little hard but I still managed to sleep well, and the room was quiet despite overlooking the road and DLR station. One thing that hasn't changed is the all inclusive breakfast which unusually for Ibis Styles includes a selection of hot food items (scrambled eggs, sausages, bacon, baked beans and hash browns) which puts it on a par with Holiday Inn Express. Nicely refurbished shower room. Only the lifts which haven't been refurbished look a bit tired and let it down! Directly opposite Custom House DLR station, which one day will also host the heavily delayed Crossrail ('Elizabeth Line') at which time I guess the currently very reasonable (for London) room rates may increase!

Dear MikeWrReading, Thank you for choosing the Ibis Styles London for your recent visit to the ExCel. I am pleased to read you liked the hotel and enjoyed your stay. Your loyalty and recommendation is our biggest reward and I do hope we will have the opportunity to welcome you back in the near future. Kind regards, Gemma Osbourne Assistant Reception Manager The Ibis Styles London.

Ideal hotel London Marathon

Tripadvisor 评级 4.0/5

Tour25086342981 Couples - 03/05/2019 经 TripAdvisor 认证的评论

Close to Excel Centre to collect London Marathon number and view Exhibition plus Custom House DLR station very close which ideal for getting to race start if a runner or getting to various viewing points if a spectator. Breakfast available from 5:30am on race day and linked to Custom House Pub and Restaurant for relaxing pre-race food and drink the night before and celebratory drinks afterwards.

Dear Tour25086342981, Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel. We are pleased to read that the location suited your purpose of visit. We do look forward to welcoming you back next time you're over our way. Kind Regards, Siddharth Tailor Front Office Manager The Ibis Styles London Excel.

Good Convenient Hotel

Tripadvisor 评级 5.0/5

JayB7469 Family - 30/04/2019 经 TripAdvisor 认证的评论

Convenient location. Directly opposite Excel and Custom House Station. Rooms were clean and comfortable, mattress toppers on beds made them very comfortable. Good TV, nice breakfast. Parking bit pricey at £15 for 24 hours.

Dear jayB7469, Thank you for taking the time to share your experience. We're pleased you liked the hotel and the location suited your purpose of visit. We do look forward to welcoming you back next time you're over our way. Kind regards, Siddharth Tailor Front Office Manager The Ibis Styles London Excel.

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