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Hotel ibis Styles London Excel 3 gwiazdki

Ocena klientów 3.9/5 Liczba opinii: 4 362

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ibis Styles London Excel
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+ 17 Usługi

O hotelu

  • An ALLSAFE certified hotel

  • Opposite the ExCeL centre and Custom House DLR Station

  • London City Airport is a 10-minute journey from the hotel

  • On-site parking available for all hotel guests

Usługi w hotelu i w okolicy

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

Płatne usługi

Usługi i informacje praktyczne
  • Zameldowanie online
  • Wi-Fi/dostęp do Internetu
  • Parking
  • Dostępność dla osób niepełnosprawnych
  • Hotel z całkowitym zakazem palenia
  • Klimatyzacja
  • Recepcja otwarta całą dobę
  • Pralnia
  • Kantor wymiany walut
Gastronomia
  • Śniadanie w cenie pobytu
  • Liczba restauracji: 2
  • Liczba barów: 1
Usługi biznesowe
  • Sale konferencyjne: 5
  • Możliwość kopiowania / wydruku Płatne usługi

Lokalizacja hotelu

ibis Styles London Excel

272 Victoria Dock Road
E16 3BY london
wielka brytania

Tel: +442074740011

Faks: (+44)2074760005

Zameldowanie od: 14h00

Wymeldowanie do: 12h00

  • LONDON TRANSPORT :  147 241 325 FREEMASONS ROAD

  • CUSTOM HOUSE DLR :  BECKTON C HOUSE BY EXCEL

  • Samolotem

    LONDON CITY W 1,9km / 1,18 mil

  • Samolotem

    LONDON CITY AIRPORT W 2,61km / 1,62 mil

  • Samolotem

    LONDON HEATHROW W 41km / 25,48 mil

  • Samolotem

    LONDON HEATHROW W 41km / 25,48 mil

  • Pociągiem

    LONDON WATERLOO W 11,25km / 6,99 mil

  • Pociągiem

    STRATFORD INT W 6,8km / 4,23 mil

Pozycja GPS:51.510033, 0.027282

Nasze pokoje

Przytulne, przyjemne i nowoczesne, z wygodnymi łóżkami i funkcjonalną łazienką - nasze pokoje oferują wszystko, czego potrzeba do udanego pobytu.

Nasze restauracje i bary

RESTAURANT

Rodzaj serwowanej kuchni: Regionalna

A brand new concept for discerning diners, our on-site brasserie serves up fine cuts of meat, stack 'em high burgers and various light bites and vegetarian options. Come dine with us.

CAFE

Rodzaj serwowanej kuchni: Kawiarnia

Café offering a selection of sandwiches, panninis and jacket potatoes along with a variety of hot and cold drinks. The café also boasts a large screen television and hosts the childrens corner.

CUSTOM HOUSE PUB

Odpocznij przy kawie, winie sauvignon lub piwie. Nasz stylowy bar to idealne miejsce na relaks lub miłe spędzenie czasu z towarzyszami podróży.

Zdjęcie nieumowne

  • Poniedziałek Zamknięte
  • Wtorek Zamknięte
  • Środa Zamknięte
  • Czwartek Zamknięte
  • Piątek Zamknięte
  • Sobota Zamknięte
  • Niedziela Zamknięte

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 5

  • Maks. rozmiar: 203 m²

  • Maks. pojemność: 200 osoby

  • Maks. liczba uczestników bankietu: 150 osoby

Więcej informacji

Opinie gości dotyczące hotelu
ibis Styles London Excel

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 3.9/5

Liczba opinii: 4 362

Ocena TripAdvisor 3.5/5

Liczba opinii: 2 001

Convenient Place to stay

Ocena na stronie TripAdvisor 5.0/5

arnoka75 Business - 07/01/2021 Opinia zatwierdzona w TripAdvisor

Really clean hotel. Nice staff really friendly. Good location also next to Excel Exhibition Center and DLR line to central London. Avoid room 001 if you have sensitive ears because of the proximity of the hotel air coolers.

Dear arnoka75, Thank you for taking the time to share your experience. We're pleased you liked the hotel and the location suited your purpose of visit. We really do appreciate the kind words and the staff are especially thankful. Please do let us know about a future stay and we look forward to being of service again. Regards, Siddharth Tailor Operations Manager Ibis Styles London Excel.

Getting the basics wrong

Ocena na stronie TripAdvisor 1.0/5

nhs-adventurer Business - 08/11/2020 Opinia zatwierdzona w TripAdvisor

A very disappointing stay. I understand that COVID-19 means hotels are going back to basics, and I think most travellers have adjusted their expectations accordingly, but this place needs to get the basics right especially when there are much better offerings locally at much the same price. From long waits to check in, to loud arguments between staff and guests, and a hotel room that still smelled like weed - this was definitely a poor show. They have removed phones from rooms and replaced them with a Whatsapp number you can use to contact reception. This is a lovely idea, however 48 hours later and the messages weren't even read. I had to make several trips down to reception before I found anyone there who could deal with my request (heater for room since the heating wasn't working). Suffice to say, I did not extend my stay and instead moved to another local hotel for the following nights. A real shame as many of the Ibis Style hotels across London are still managing to offer very good service in these challenging times.

Dear nhs-adventurer, Thank you for taking the time to tell us about your experience with the Ibis Styles London Excel and we're sorry you encountered some issues while in contact with us. This is certainly not what you should expect from this hotel and please accept my sincere apologies for this issue which I shall personally investigate as not acceptable by any standards. Kind regards, Siddharth Tailor, Operations Manager The Ibis Styles London Excel.

Noisy

Ocena na stronie TripAdvisor 3.0/5

lydia_sophieb 25/02/2020 Opinia zatwierdzona w TripAdvisor

This hotel was fine until the morning. My partner and I had been to a concert at the O2 the night before so the location was really good for this hotel. Unfortunately we were woken up at 8am by a drill, which continued until we checked out. We had been placed on a corridor which had maintenance work being carried out and the workers were shouting at each other. Not really what we needed on a Saturday morning after we'd been at a concert the night before. The staff at reception did not inform us of any works in the hotel but I would have appreciated it if they told us when we checked in so we could have requested another room. I would have liked to have said something upon check out however the one receptionist on duty was busy with other customers. I have contacted the hotel but I am yet to hear back.

Dear lydia_sophieb Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Jestem zadowolony z pobytu w hotelu.

Ocena klientów 4.5/5

Sławek Rodziny - 03/02/2020 Opinie potwierdzone ALL

Bardzo przyjazna i pomocna obsługa, duża łazienka. Hotel choć jest bardzo blisko stacji kolejki DRL to jest w nim cicho.

Dear Slawomir B., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assitant Reception Manager Ibis Styles London Excel

Very basic facilities. Easily accessible from Custom House DLR.

Ocena na stronie TripAdvisor 3.0/5

Mark W Business - 02/02/2020 Opinia zatwierdzona w TripAdvisor

Check in was good. Room was the usual IBIS offer. Problem with electrics in the room (light switches crackled and lights did not come on if switch by door used). Reported to reception next morning but no apology or thanks for the report. Breakfast room more like a staff canteen. 90% of guests were builders which added to that vibe. No bar in hotel but pub adjoined. No atmosphere in the pub and little service. Not somewhere i would spend time. Overall, i do not think i will choose to stay here again. There is an upgrade/refurb going on so i will wait till the work is completed.

Dear Mark W Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Excellent experience

Ocena na stronie TripAdvisor 5.0/5

Rafaeldona Family - 04/01/2020 Opinia zatwierdzona w TripAdvisor

The hospitality and service were great! And the pub beside the hotel was lovely surprise!! The staff are friendly, hotel is very clean. Breakfast was simple, but satisfactory. We will visit again soon!

Dear Rafaeldona Happy to hear that you enjoyed your stay and the services. Our staff will be delighted to hear they were able to assist you with your needs. We appreciate the positive feedback about our Hotel and look forward to welcoming you back on your next visit to London. regards, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Who is stupid enough to put air-conditioning fans under the window?

Ocena na stronie TripAdvisor 2.0/5

finchwabnitz Couples - 03/12/2019 Opinia zatwierdzona w TripAdvisor

The hotel itself would have been OK. But we were put in a room which overlooked outside all the air-conditioning fans for the building. How is anyone stupid enough to do such a thing. The noise was incredible that we could not sleep, and the output from these fans is extremely unhealthy. We will NEVER set foot in this hotel again. It was horrible. A shame for the people working there who have no influence on these things.

Dear Finchwabnitz Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Lukasz

Ocena klientów 1.5/5

Lukasz Pobyt służbowy - 27/11/2019 Opinie potwierdzone ALL

Problemy powstały już podczas prośby o wcześniejszy check-in. W dniu wyjazdu też problemy z późniejszym check out Śniadanie- najgorsze na świecie. Sztuczne jedzenie i brak miejsc do siedzenia. W pokoju brudna firanka

Dear Lukasz W., Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Quality/price

Ocena na stronie TripAdvisor 3.0/5

sylviamatiasadam Couples - 27/11/2019 Opinia zatwierdzona w TripAdvisor

Its a good hotel with quality, good staff but very expensive for medium quality. The quality of internet is very bad for an capitol like london. Much noise of air conditionary out side the room. The breakfast is not good and not bad, just normaly breakfast. The beds are very amazin and the bathroom same. Not realy far of center of london. So a good hotel with a lot of good and bas quality for the price.

Dear sylviamatiasadam Thank you taking time to share your experience. I am pleased to read that you found our hotel clean, comfortable and suited your purpose of visit. Our Food & Beverage department have been alerted about the issues addressed by you We do look forward to welcoming you back next time you're over our way. Kind regards, Gemma Osbourne Assistant Reception The Ibis Styles London Excel.

Dobre

Ocena klientów 4.0/5

Agnieszka Znajomi - 26/11/2019 Opinie potwierdzone ALL

Pokoj przestronny i czysty . Mila obsluga.

Dear Agnieszka L., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Było w porządku

Ocena klientów 3.5/5

Igor Rodziny - 12/11/2019 Opinie potwierdzone ALL

Czystość na wysokim poziomie. Śniadanie typowo brytyjskie, bardzo brakowało mi warzyw. Tłok w restauracji. Pokoje niewielkie ale funkcjonalne. Łóżko wygodne. Niewielki hałas za oknem, nie przeszkadzał w śnie. Pub bardzo fajny przestronny.

Dear Igor G., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne ASsistant Reception Manager Ibis Styles London Excel

Reasonably priced hotel right opposite the Excel Centre!

Ocena na stronie TripAdvisor 5.0/5

Christine R Couples - 28/10/2019 Opinia zatwierdzona w TripAdvisor

We stayed here for 3 nights while attending an exhibition at the Excel Centre. Rooms are a bit on the small side but you're only sleeping here! Excellent breakfast, staff all very friendly and helpful. Room very clean, hallway carpets a bit worse for wear but would definitely stay here again

Dear Christine R Thank you very much for taking the time to write a review and for your positive comments. It is always a pleasure to read such positive feedback. We are happy to hear that you enjoyed in your stay and delighted that we were able to assist you with your needs. Once again thank you for the lovely review and it is our hope that you will allow us to serve you again in the near future! Kind Regards, Gemma Osbourne Ibis Styles London Excel

Wszystko ok

Ocena klientów 4.5/5

Paulina Pary - 01/10/2019 Opinie potwierdzone ALL

Pobyt był udany, pokój wygodni i było w nim wszytko co potrzeba. Pub na dole miał dobre jedzenie a obsługa była miła i pomocna,

Dear Paulina M., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant reception Manager Ibis Styles London Excel

Ok

Ocena klientów 3.0/5

Anonimowo Pobyt służbowy - 20/09/2019 Opinie potwierdzone ALL

Dostatecznie

Dear Kate K., Thank you for taking the time to tell us about your experience at the ibis Styles London Excel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gemma Osbourne Front Office Manager Ibis Styles London Excel

Not up to Accor standard

Ocena na stronie TripAdvisor 2.0/5

DropBear62 Couples - 10/09/2019 Opinia zatwierdzona w TripAdvisor

The hotel is well overdue for a complete makeover. He beds are to hard. The door in the bathroom is rotted, toilet roll holder falling off. Bathroom wall & tiles had huge crack with sharp edges. Conflicting information from staff on need for a room change. Zero recognition of gold membership status. Plates in cupboard dirty with brown water in between them. Overall not really enjoyable nor up to Accor standard.

Dear DropBear62 Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel and we're sorry you encountered some issues during your recent stay. This is certainly not what you should expect from this hotel and please accept my sincere apologies for this issue which I shall personally investigate as not acceptable by any standards. Would you kindly contact the hotel and advise us which room you were staying in so that we can look into the problems and investigate properly. Our email address is h8712-dm@accor.com. I look forward to hearing from you. Kind regards, Siddharth Tailor, Operations Manager The Ibis Styles London Excel.

This Time, Disappointed

Ocena na stronie TripAdvisor 3.0/5

Alfasan Couples - 01/09/2019 Opinia zatwierdzona w TripAdvisor

After checking in on-line we went through it all again when arriving. The room was not of good standard. There was a number to txt to and we did so immediately. No response. The shower tray filled to overflowing, the shaver socket did not work, air conditioning was broken, television had sound problems and due to positioning was unwatchable as picture was to dark with no adjustment. Bedside light worked only after twisting it around until connection made, bathroom sink took an age to empty and no way of raising the plug which was shutdown whenever water played on it. A lot of dust under the bed which caused problems with dust allergy. We complained and were told something would be done. The TV was moved. The next day we were offered a new room. We had to pack our bags take to reception before 7am. I went down next morning to be told no room change before 2:30. The room would be ready for our return at around 6pm. Upon return there was no record of change of room. The receptionist on duty at this time was very helpful and eventually found us a different room but she needed us out of existing room fast so it could be resold (without correcting any of the faults. The replacement room was excellent but 2 out of four nights had resulted in us deciding not to risk this hotel next year. Why 3 stars? The breakfast service was much better arranged than the last two visits and it was good to see the reintroduction of cooked food which was very good.

Dear Alfasan, Feedback is important to us and it is with regret that the Ibis product did not meet your expectations. Cleanliness and the functionality of our facilities is important to us and I would like to apologies if no follow up was done to have the issues rectified. Please allow me to express my sincere apologies and rest assured that your feedback and comments will be addressed. With regards, Siddharth Tailor Operations Manager The Ibis Styles London Excel.

Just stay away - health hazards

Ocena na stronie TripAdvisor 1.0/5

JohnsonWelsh Business - 28/08/2019 Opinia zatwierdzona w TripAdvisor

I'm a non- pretentious, solution-oriented and patient traveller but with this hotel, I was at to my wits' end, esp. in relation to the health hazards. - Damp, mouldy, old, smelly building - renovation/ construction going on for years. - Misleading photos when booking: you'll either be given an old, tiny, smelly room next to the ongoing construction or you'll be given a renovated problematic room where nothing is functioning. - Leaking bathrooms on the room floors and leaking faulty AC on room ceiling. In order to remove the offensive, incredibly strong odours, ozone generators are used, which as I was told by the staff are dangerous and huge health hazards. They are used as air purifier and in order to clean the air they produce toxic gases. I simply don't understand why would anybody let guest stay in the hotel, while these toxic machine are in use. -Air-conditioning does not work anywhere in the hotel. You'll be offered to change rooms (until you get tired to do so), and no AC will be actually working - and the staff knows that because there is a general AC issue. The AC will be blowing air yes, room-temperature air, sometimes hot and smelly air - if you try to change the settings, nothing will happen - that's because it's centrally controlled, and well because it's not working. -- Wifi simply isn't reliable, sometimes no internet for more than 8 hours; staff won't do anything about it, just shrug and blame the provider. - Staff is as rude as the comments suggest, esp. if you point their attention to faulty AC or lack of wifi. Be prepared to be laughed at and stared at, gossiping is a big activity at the front desk. - Small, non-standard beds: if you're a bit taller than average, you'll need to sleep with your feet outside the bed, which is very uncomfortable. - Breakfast is terrible:espresso is in fact instant coffee, powdered eggs, as are the juices. Sausages look and taste dodgy, nothing tasted fresh at all. Breakfast staff will be cleaning and constantly dragging the metal chairs around while you're having breakfast. The general idea is to clean and tidy up the breakfast room 30 min. before the end of breakfast - I was taken my coffee mug with coffee in it without being asked if I'm done with it. Someone just came from behind my back, took it and left without saying anything. - The room a lot smaller than the 15m² stated on the website. - Definitely not a 3-star hotel, not even close. Totally overpriced for what it is.

Dear JohnsonWelsh, Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel. We are sorry our hotel failed to meet your expectations, I understand our General Manager has been in touch with you and replied to your concerns by email. Kind regards, Siddharth Tailor Operations Manager The Ibis Styles London Excel.

Convenient for Docklands

Ocena na stronie TripAdvisor 4.0/5

Twotonegray Couples - 20/08/2019 Opinia zatwierdzona w TripAdvisor

Next to a DLR station (and Crossrail whenever it opens....), breakfast OK, bar next door, staff friendly. The adjoining road gets noisy, adjacent to the ExCel centre. Lacks the quirky feel that other Ibis Styles have, nothing special about the decor or furniture.

Dear Twotonegray, Thank you for your review and comments regarding your stay at the ibis Styles London Excel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and we will ask the relevant departments to look into your concerns. We do look forward to welcoming you back next time you're over our way. Sincerely, Siddharth Tailor Operations Manager The Ibis Styles London Excel.

Ride London Stopover

Ocena na stronie TripAdvisor 5.0/5

chrisgold68 Couples - 07/08/2019 Opinia zatwierdzona w TripAdvisor

This was a perfect place for a pre-Ride London stopover. It's on the doorstep of the Excel and only a three mile ride from the Olympic Stadium. Room was clean, bed comfortable and bathroom modern and very clean. No problem keeping bike in the room.

Dear Chrisgold68 We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Zgodnie z oczekiwaniami

Ocena klientów 4.5/5

Tomek Rodziny - 25/06/2019 Opinie potwierdzone ALL

Miła obsługa, wszystko w najlepszym porządku

Dear Tomasz K., We very much appreciate your comments regarding your stay at the ibis Styles London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gemma Osbourne Assistant Reception Manager Ibis Styles London Excel

Najnowsze opinie: 20

Partner: TripAdvisor

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