Mercure Gerringong Resort 4 estrelas

Familiar

The Mercure property was taken over by a group of young people from MMJ Real Estate of Wollongong. Their company cars in the carpark were emblazed with their company details. On Thursday evening 19 September, I was denied entry to the restaurant as the MMJ group had an exclusive booking. I was not notified previously of this by any of the Resort staff, either at check in; whilst dining the previous evening and at breakfast or by a note slipped under my door. Resort staff claimed they had sent me an email. Neither my wife nor I, who share a common email address, did not receive such an email! At dinner the previous evening I mention to a staff member I was returning the following evening for dinner, she replied she was not working but did not even mention the restaurant was to be closed! As I had a few drinks in my room prior to dinner I could not drive to the Bowling Club, as rudely suggested by the male restaurant staff member. A Room Service menu was then provided which did not offer any thing I could eat due to my dietary requirements. I reluctantly ordered Fish & Chips - I intended to remove the batter and eat the fish. The batter was so hard it destroyed the fish. I could not eat the meal. At 12 midnight I heard the MMJ group return to their rooms and party which was accompanied by loud voices, shouting, screaming, banging and slamming of doors. I looked out of my room and saw that the MMJ group had removed beds from their rooms and placed them out onto the driveway-parking area, such was also accompanied by much shouting and yelling. The party and noise ceased at 1:00am but I was suddenly awakened at 4:00am by a loud continuous banging noise which was a room door being rapidly opened and slammed shut four times. Restuarant staff told me at breakfast that morning that they had been inundated with complaints, similar to mine but also the MMJ Real Estate staff had removed large heavy pot plants and placed them out into the driveway - car park area. During the course of these disgusting events there was no sign of management or security nor was there any means to either. Upon check out Friday morning I raised my complaint with the Motel General Manager who was aware of the issues and would be contacting MMJ Real estate for an explanation. When I requested some consideration as a result of my very poor experiences, he waived the Room Service charge only but could not do anything on the room rate "as it had already been loaded!". As I departed the property at 9:00am MMJ Real Estate staff were gathered around the pool very much in party mode.

Great place to stay. Leo at reception very welcoming and helpful- thank you. We enjoyed wonderful breakfast - also great staff. Room very comfortable - Very comfy bed Little balcony nice surprise Lovely surroundings Will definitely be on our list to return

Located off the M1 just minutes drive to the Gerringong village and coast. Only twenty minutes to other noteable destinations on the cost. Our room was large with a visit over the extension grounds of the resort. Tennis courts and pools( one for adults only). Good restaurant and bar for relaxing. Staff were fantastic especially Lilly, restaurant staff member. We enjoyed our stay and listed it as one of the best Mercure’s we have stayed at this year.

My room was spacious & tastefully decorated. Huge flatscreen television which was great. Loved the view of the trees and grounds from the balcony. One of the things that I will always remember was the absolute silence in the room. The bathroom was well lit & had a non-slip mat, hair dryer plenty of toilet paper & and great shower head. Sadly, there was no bath. The microwave & fridge were spotless & there was plenty of tea, coffee & milk supplied. Just a shame there were no knives, forks or plates available to use- only two teaspoons. Housekeeping was excellent! There is a huge swimming pool suitable for families & an adults-only swimming pool too. You can also do a pilates class here & book spa treatments. There’s an onsite restaurant & you can order room service via a QR code in your room. Gerringong is a lovely, relaxing little village & the perfect place to relax. Loved the boutiques, cafes and Indian restaurant just five minutes up the road. One thing that would have improved my stay would be the ability to charge my phone on the bedside table.

Third visit ( luxury escapes) … brought friends this time. As usual , the rooms were immaculate… we were lucky with the weather. There’s noticeable improvements being made. - great tidying up , immaculate gardens. Staff always very friendly and helpful.. breakfasts were more than adequate.. happy hour is a great idea. Room service was fabulous and generous. dinner in Bella Char restaurant was very tasty . will return