Novotel Almaty City Center 4 stars

Customer review rating (ALL Rating) 4.5/5 877 reviews

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Description

Hotel extras

  • Convenient location in the business and cultural center of Almaty city.

  • 6 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • International Cuisine with local specialties and French touch

  • Large indoor swimming pool

  • Fitness centre open 24/7 & Spa

Our accommodation(s)

Hotel location

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3 ALMATY
Kazakhstan

GPS:43.242166, 76.958027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le RestO

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cozy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  877 reviews

TripAdvisor Rating  4.5/5  147 reviews

Certificate of excellence 2024

Would not recommend. Cleanliness should be a basic but is not a priority at this very mid hotel.

TripAdvisor rating 3.0/5

Bailhe Couples - TripAdvisor review

I would recommend this hotel for a quick two night stay for instance if you are looking for a well located very basic hotel. We made the mistake of staying for 5 nights as at this point in time there really isn’t much more on offer in Almaty. Hopefully this will change as it is sought out by more tourists. The bed and pillows were so uncomfortable, we had to ask to have our sheets changed after four days sleeping there, several times our full trash cans were not emptied and the toilet was only cleaned once. Really subpar standard of cleanliness. Shocking actually. The windows from our room which would have had a fantastic view were covered in bird feces. We definitely would not stay here again.

Thank you for taking the time to share your feedback with us. We sincerely apologize for not meeting your expectations during your stay. Your comments are invaluable, and we appreciate them as they help us enhance our service. Regarding the linen, we have a sustainability program in place to minimize water consumption and waste, which is why a card is placed on the bed offering guests the option to request a linen change. We completely understand your concern and are always happy to provide fresh linens upon request. We also apologize for the issues you encountered with the trash and toilet cleaning. This is not the standard we strive for, and we will work with our housekeeping team to address these matters more consistently. Should anything be unsatisfactory during your stay, please don’t hesitate to reach out to our reception team—we are always here to assist and resolve any concerns promptly. As for the bird feces on the windows, we regularly maintain and clean the windows, including specialized services to ensure they remain spotless. Unfortunately, birds can occasionally leave marks shortly after cleaning, and we are actively exploring ways to address this issue more effectively. We are dedicated to providing a comfortable and enjoyable experience for all of our guests, and we hope you will consider giving us another opportunity to improve your experience in the future. Thank you again for your valuable feedback.

One of the best options in Almaty for ALL members

Customer review rating 5.0/5

Ruslan Business - Confirmed reviews ALL

Best located business ALL hotel in Almaty. The price ratio is the best in class. Customer personalisation, SPA, cleanliness, amenities - all is fine 👌 Breakfast - the next level to compare with the previous years (baked fish, pumpkin, national desserts, fresh orange juice etc) 👍

Dear Ruslan, Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with us. It's great to know that our location, pricing, personalized service, and amenities met your expectations. We’re also happy to hear you enjoyed our upgraded breakfast options! Your feedback motivates us to keep improving and providing the best possible experience for our guests. We appreciate your loyalty and always look forward to welcoming you back at Novotel Almaty City Center!

Location was comfortable for me.

Customer review rating 4.0/5

Baterdene Business - Confirmed reviews ALL

Generally was good. Next time highly likely I will stay in Novotel hotel.

Dear Baterdene, Thank you for your feedback! We're glad to hear that our location was convenient for you and that your stay was generally good. We would be delighted to welcome you back to Novotel in the future! If there’s anything we can do to make your next stay even more enjoyable, please feel free to let us know. Best regards, Altyn B. Operations manager

Room over heated

Customer review rating 0.5/5

Haitham A. Business - Confirmed reviews ALL

Rooms overheated by a central system caused stayed uncomfortable, in addition using a fresh air is a horrible idea because a pollution … please attached a humidifier inside the room to avoid dryness which affected nose bleeds. Also provide portable fan inside the rooms to avoid roster heat.

Dear Haitham A., Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced with the temperature in your room. As part of our central heating system, the rooms are set to a certain temperature during the winter season, and we understand that it may not have been comfortable for you. We appreciate your suggestion about adding humidifiers and portable fans. We will certainly look into this to enhance our guests' comfort. Regarding the use of fresh air, we understand your concern about pollution, and we strive to maintain a balance between fresh air circulation and indoor air quality. We will review this aspect to improve your experience during your next stay. We truly value your input and hope to provide you with a more comfortable stay in the future. Please feel free to contact us directly for any special requests during your next visit, and we’ll do our best to accommodate them. Kind regards, Altyn B. Operations manager

Well located

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Nice staff, clean, only minus from air conditioning, which was not working properly

Thank you for your feedback! We’re glad to hear that you enjoyed our location, the service, and the cleanliness of the hotel. We apologize for the inconvenience caused by the air conditioning. As it is currently the winter season, our fan coil system operates in heating mode only, and the air conditioning is turned off due to the low temperatures outside. We appreciate your understanding and hope this didn’t cause too much discomfort. We look forward to welcoming you back and ensuring you have a more comfortable stay next time! Kind regards, Altyn B. Operations manager

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Other web-users rate our hotel

  • 624 reviews 9.7/10 Location
  • 598 reviews 7.4/10 Room
  • 806 reviews 8.9/10 Service
  • 13 reviews 5.6/10 WiFi
  • 408 reviews 8.8/10 Breakfast
  • 234 reviews 8.6/10 Cleanliness
  • 220 reviews 4.8/10 Comfort
  • 204 reviews 8.5/10 Food

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