A great hotel in terms of great value and services. While the location is not good- far away from the center, it's free shuttle services from and to airport and metro station are big makeup. The hotel lobby is nice but the room is small.

Hotel bem localizado para quem quer ficar uma noite e não precisa ir ao centro de Roma.

Gostamos muito do hotel, no geral. Ótimo atendimento dos recepcionistas, quartos muito confortáveis, restaurante e café da manhã muito bons. O SPA também é ótimo. Recomendamos a hospedagem neste hotel e voltaremos, com certeza.

Um hotel muito acolhedor e agradável. Excelente café da manhã e ótimo quarto com todo o conforto necessário.

good place in a residence aerea. good breakfast frech foods and good dinner as well. profesional staff. nice room and bigger. far from airport but airport shuttle available. recommand if your visited rome.

Muito agradável a estada no Mercure Roma West, quartos espaçosos, cama confortável, sem dizer o ótimo atendimento e estrutura do Hotel, com bar, restaurante e principalmente do SPA.

Sem surpresas durante a hospedagem. Apenas no momento de pegar o transfer para o aeroporto houve um atraso importante para saída do mesmo do hotel e quase perdi o voo no dia 31/07.

Tudo dentro do previsto!

On hotel trade perspective, everything went well while the restaurant of this hotel we had diner during 4nights was just a disaster!!! Tasteless dishes, a simple basic piece of beef presented as ribsteack served with French fries while the night after the same steack is service without any sides! Never again I’ll try the restaurant of this hotel

Hotel breakfast was Excellent. Wellness Facilities not intended for children below 10 yrs old and should be posted online. You have to buy a shower cap at 2 euros at the reception and 3 euros on the spot for each shower cap before you can enter. Nearest restaurant at this Hotel at a minimum of 700 meters walk or just eat at the Hotel restaurant but beware that the hotel restaurant closes during the afternoon and opens back at 6pm. Would not recommend this Hotel if its your first time in Rome and will depend on the free shuttle. Shuttle can only go at 8 ppl at a time and only 5 - 6 times a day nothing before 8:00 and after 11pm. Shuttle will only bring/pick you at EUR Metro stations and FCO. I would recommend this Hotel for ppl with cars, Free parking on site.

Receptivo não muito atencioso. Nos deram um quarto com a ducha quebrada. Mas depois houve o conserto e todos os outros atendentes foram bem atenciosos. No geral, bom, mas há espaço para melhora.

Um bom local para quem esta de carro em Roma. Estacionamento fácil e principalmente excelente dormida.

Hotel bonito, localizado num lugar tranquilo. Pessoal agradável, bom serviço no restaurante e demais dependências. Quartos espaçosos, confortáveis. Boa variedade de produtos no café da manhã. Dois únicos problemas: 1- a limpeza do quarto precisa melhorar, 2- serviço de shuttle, que é indispensável, já que o hotel está longe do metrô, mas tem de reservar e corre-se o risco de ficar sem lugar, ai tem de ir de taxi ou de ônibus. Em compensação é próximo do aeroporto. Boa variedade de serviços disponíveis no hotel.

Very nice hotel. Good restaurant, sympathique personnel, rooms spacieux with everything we need, really very confortable. Located in a quiet place, not far from the airport. The only problem is that it is far from the metro, it is necessary to go with the hotel's shuttle, but it is necessary to reserve it in advance.

I arrived off a redye from Newark, landed at 7am. Got to the hotel around 8:30am. I had paid SPECIFICALLY for early check-in at 8am. It said on the receipt FROM THE HOTEL that I was entitled to 8am checkin. However, this person behind the desk told me when I arrived that "usually" early check in is at 10. He ultimately gave me the room, but I was really, really mad to get off a plane, be exhausted, and need my room so I could get to a 10am meeting and half to argue for something I paid for. I even showed him the email from HIS COMPANY that said I had 8am checkin and he still acted like it was irrelevant. What a moron. Another annoying thing - the workout facility doesn't open till 10AM. What the hell? Has Italy never heard of working out in the morning? Italy is a tourist country, full of american tourists and business people... many, many people workout in the morning to wake up. Just another backwards aspect of Italy.There are some positives for the hotel. They put out tasty snacks at the bar around 5 or 6pm that are free. The drinks aren't that expensive.