Mercure Roma Oeste 4 estrelas
Nota clientes Avis (Classificação ALL) 4.1/5 452 comentários
Viale Eroi di Cefalonia 301
BUS: 705 CEFALONIA GIORDA
METRO: B EUR FERMI
ROMA FIUMICINO A 22,5 km / 13,98 milhas - Transporte gratuito
STAZIONE TERMINI A 18 km / 11,18 milhas
Check-in desde as - Check-out até às
O restaurante elegante e acolhedor também está aberto a clientes não alojados no hotel e oferece uma grande variedade de especialidades mediterrâneas e internacionais.
Avaliações dos nossos clientes
Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotelSaber mais
Não utilizei a hospedagem.
Nota clientes Avis 0.5/5
Gabriely M. Famílias - Comentários confirmados de ALL
Solicitei retorno do hotel, para cancelamento pois meu voo foi cancelado, mas não obtive retorno. Estou extremamente insaftisfeita.
Exmo Senhora M. da Silva, Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Roma West. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de a acolher brevemente, queira aceitar os nossos melhores cumprimentos General manager Domenico Visicchio
Low cost, average hotel, far from central Rome
Nota Tripadvisor 2.0/5
hrashid1710 Friends getaway - Avaliação com certificação TripAdvisor
First of all we checked in at midnight and waited over an hour for the guy at reception to finish with ONE customer. The hotel room was old but reasonable for €70 a night; although the SAFE didn’t work and some double beds are two single beds put together. The hotel overall is clean but it’s in a pretty rough area with hardly anything open after 9pm. Now if the reason you are staying is for access to Rome then be prepared for a 25mins bus ride to a very grotty Metro station and then another 25 odd minutes to Termini - which is the centre of Rome. Uber doesn’t take orders from area, and quite frankly isn’t very good on Italy. BREAKFAST: there isn’t an eggs bar or anything that is cooked fresh in front of you for but there is a reasonable hot food selection and juices with fruit. I’d give it a 4/10 for breakfast. There aren’t irons in the room but you can iron clothes on the ground floor “ironing room”. The WORST part of the hotel was that the swimming pool, Spa and gym is not accessible for months due to renovations which given that it is so far from civilization leaves nothing to do at the hotel apart from walking the pretty dodgy surrounding streets. PS: parking is free but in a dark and small underground space with no valet.
Dear Guest thank you very much for sharing with us your comment and I'm very sorry for your dissatisfaction, I ensure all our effort to improve the points that are you reported. I hope you give us another opportunity for to welcome you better. For us is very important the satisfaction of all our guests. I'm sorry again
Would try to look for something different unless you are not more then 3 pax
Nota Tripadvisor 3.0/5
Chris B Famílias - Avaliação com certificação TripAdvisor
Hotel was Ok . Rooms a little bit dated. AC NEEDS AN UPGRADE... We where there in July and was very hot. The reception tried there best to welcome new guests but unfortunately they seem to be short of staff since they cannot meet the demands with the phone ringing every minute... To check in it took us over 20 mins. Our room was for 4 adults and we had a double bed which I cannot complain but the other 2 adults was nearly an impossible night for them to sleep on a small sofa bed
Dear Guest thank you very much for sharing with us your comment and I'm sorry for some problem. I ensure you all our effort to check what's happened and improve all our attention. Thanks again for your comment.
Medicare service , ok if you have to
Nota Tripadvisor 3.0/5
LoyalityReporter Solo travel - Avaliação com certificação TripAdvisor
Medicare service , no shuttles despite advertisement , noisy lobby. Rooms not ready before 13:00 for checkin. Location is far from city , shady area. Internet 1mbps . Very bad. , Frequent Disconnections Airport shuttle was organized only after many communications . Hotel was very reluctant organizing it . Don't count on it. City shuttle does not happen.... count on it.. Some busses nearby. Room was ok , on the larger size., very dated. Not much to add . Bad service
Dear Guest, I'm very sorry if we don't have satisfied your expectation, I ensure all our effort ot improve all that is our possibility. Thanks for to have appreciate at least the room. I hope to have another possibility to regain your trust. Sorry again and thank you for to have sharing with us your opinion.
Rude people, far away from city centra, poor breakfast, worst ever hotel of all I have been
Nota Tripadvisor 2.0/5
SalemBajram Solo travel - Avaliação com certificação TripAdvisor
All around experience in this hotel was very bad, staff not friendly, rooms average, far away from city centre. Very bad experience with staff i kitchen restaurant and at bar, they are money grabbers. No mask provided, all around very poor rate for this hotel
Dear Guest thank you for your comment and I'm very sorry for don't have satisfied your expectation. I assure that all our staff is very friendly and more appreciated from our guest. Anyway I understand your disatisfaction and our effort will be to continue improve all oour attention for each points reported. Thanks again and we hope you give us another opportunity. Thanks again
Em parceria com TripAdvisor
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