Mercure Kooindah Waters Central Coast 4 étoiles

Note Avis clients (Note ALL) 4.4/5 818 avis

Meilleur prix
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Mercure Kooindah Waters Central Coast - Image 1
Mercure Kooindah Waters Central Coast - Image 2
Mercure Kooindah Waters Central Coast - Image 3
Mercure Kooindah Waters Central Coast - Image 4
Boulevard Kooindah 40, 2259 Wyong, Australie

Description

Les plus de l'hôtel

  • Parcours de golf, piscines intérieure et extérieure, tennis, salle de sport et aire de jeux

  • Toutes les chambres avec balcon ou terrasse privatifs

  • Salles de réunion et espaces événements

  • Parking gratuit sur place

  • Chambres avec lit king size et appartements de 1, 2 et 3 chambres disponibles

Nos hébergements

Profitez de nos offres Vol + Hôtel

Découvrir
Découvrir

Localisation de l'hôtel

Mercure Kooindah Waters Central Coast

Boulevard Kooindah 40
2259 Wyong
Australie

GPS:-33.282806, 151.440582

Téléphone
Fax +61 2 4355 5700

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux non admis
  • Navette
  • Restaurant
  • Accessible en fauteuil roulant
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs

KARINYAS RESTAURANT

Le menu saisonnier à la carte du Karinyas propose une cuisine moderne à base de produits frais et locaux. Le restaurant, ouvert tous les jours midi et soir, domine le parcours de golf et propose de nombreux vins dont certains proviennent de caves locales.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.4/5  818 avis

Note TripAdvisor  4.0/5  843 avis

Fantastic!

Note TripAdvisor 5.0/5

Ainsley C Avis TripAdvisor

We took a last minute weekend trip to Mercure koorindah waters. The resort itself is lovely, the rooms clean and roomy. The staff are what makes this place a great experience. Friendly, accomodating and really make you feel welcome. Special mention to Roisin, Larry and Gloria who all went the extra mile to ensure we had a fantastic stay. Will be back and highly recommend to anyone looking for a relaxing getaway with friendly staff and fabulous amenities. Ainsley and Paul ❤️

Hi Ainsley and Paul, Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your last-minute weekend getaway at Mercure Koorindah Waters. It’s fantastic to know that the resort, rooms, and especially our team made such a positive impression on you. Roisin, Larry, and Gloria will be delighted to hear your kind words. They always strive to go the extra mile, and your feedback is the best reward for their efforts. We can’t wait to welcome you back for another relaxing stay. Kind Regards, Tim - Assistant Manager

So you think running water is included in the package you are wrong

Note TripAdvisor 2.0/5

gavin w Avis TripAdvisor

So you think running water is included in the package you are wrong My wife and I stayed at Kooindah Waters Mercure in May 2024 and had a great time with great staff. We had massages at Wildfire Day Spa and it was all great. We decided to go back we booked the hotel for 25th,26th,27th and the Day Spa for the 26th of August 2024 All was good we arrived on Sunday checked in paid all was good Monday 26th we went for our treatment, a magnesium bath and a massage it was great, really great so far everything is great the only problem is I got attitude from some of the staff the night before but all was good. We got back to our room I went shopping, my wife got into the shower NO WATER HOT OR COLD in the whole room She rang reception and was told that there was a planned maintenance shut down and the water would be off till 3.00pm We at no stage was told by anyone that this was going to happen not when we booked not when we got a call on the Saturday a day before we got there, NOT when we checked in and paid full price When I got back, I went to reception where two ladies were on the desk one of the ladies was the one that checked us in. One lady said sorry the other said it was my fault because I did not read the A5 sign that was on the counter which was not on the counter when I went to reception. I was told that the gym had water but it was across the carpark and 180metres away from our deluxe room with no water I asked to speak to the manger he was not there He would be in the next day The water came back around 4.00 pm COLD water only and the toilet cistern did not fill I rang reception at approx. 4.30 still no hotwater and no water to the toilet We were told the hot water would be another hour, it came back on at approx. 5.15pm They said they would send a maintenance man with a bucket to our room for the toilet Just before he arrived the toilet cistern filled with water and he turned up without the bucket We spoke to the manager the next day he said he would look into it I did not hear from him until we checked out he said that if we stayed there again he could help us But with the attitude of 33.3% of the staff not being good and the service we got we decided to decline the offer If Kooindah waters can’t provide a room that works and staff that want to be there we don’t want to be there we are going somewhere else but we will be back because for the second time WILDFIRE DAY SPA was awesome

Dear Gavin, Thank you for taking the time to share your experience with us. I’m genuinely sorry to hear about the issues you faced during your recent stay, especially regarding the water disruption and the service you received. It’s great to know you enjoyed your massages at Wildfire Day Spa, and I’m pleased to hear that the treatments were to your liking. However, it’s clear that the inconvenience with the water supply and the service from some of our staff members overshadowed your stay. I apologize for any frustration this caused. We understand how important it is to be informed of any planned disruptions, and it appears we fell short in communicating this effectively. Your feedback regarding the lack of notification about the maintenance and the subsequent handling of the situation is invaluable and will be used to improve our procedures. I also regret that our team did not meet your expectations, and I will address your concerns with the staff to ensure better service in the future. Please accept our sincere apologies for the inconveniences you encountered. While it’s disappointing to hear that this experience has led you to consider other options for your future stays, I hope you might consider giving us another chance. We would love the opportunity to make things right and provide you with the exceptional experience you deserve. Thank you once again for your feedback, and we wish you all the best with your future travels. Kind Regards, Tim - Assistant Manager

Fabulous, friendly staff and lovely quiet location.

Note TripAdvisor 5.0/5

504damienc En famille - Avis TripAdvisor

Friendly, courteous staff who look after you like royalty - that's why we have stayed at Kooindah waters many times on our visits to the Central Coast. Nothing's a problem for the family friendly staff. We will definitely be returning again.

Dear Damien C, Thank you for the kind high score review! We are so glad you love it here and continue to support the hotel. Thank you for recognising our friendly staff, its one of the best things about our place! We will see you again soon! Kind Regards, Tim - Assistant Manager

Excellent

Note TripAdvisor 5.0/5

Michel L En couple - Avis TripAdvisor

Très bien, logement spacieux. Cadre agréable avec vue sur le golf. Environnement calme. Idéal pour se reposer. Le buffet des petits déjeuner est copieux. Le repas du soir, excellent et service sympathique.

Dear Michel L, thank you for taking the time to review your recent stay. We're very pleased you enjoyed your experience and the serenity of the resort. Kind regards, Mark (Director of Sales and Marketing)

Superbe hotel MERCURE

Note TripAdvisor 5.0/5

HENRI29260 En couple - Avis TripAdvisor

Voilà un très bel établissement posé sur un golf à une heure de route de SYDNEY. Grande chambre avec vue sur le green (Jamais eu une aussi belle chambre dans un hotel Mercure !) Couchage aussi comfortable qu'au SOFITEL. Bon petit déjeuner. Cet hotel est le meilleur rapport qualité/prix de notre séjour australien de 45 jours !

Salut, Merci pour votre avis merveilleuse d'hôtes. Je ne manquerai pas de transmettre vos commentaires à l'équipe. J'apprécie les paroles aimables et j'espère que le reste de vos voyages sont aussi agréable que votre séjour au Mercure Kooindah Waters. Cordialement Daniel Payne General Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 104 avis 9.7/10 Site
  • 455 avis 7.7/10 Chambre
  • 419 avis 8.7/10 Service
  • 223 avis 7/10 Repas
  • 152 avis 5.9/10 Propreté
  • 118 avis 7.4/10 Petit déjeuner
  • 76 avis 8.8/10 Piscine

Dispensé par Trustyou

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