Mercure Kooindah Waters Central Coast 4 étoiles

Note Avis clients (Note ALL) 4.4/5 823 avis

Meilleur prix
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Mercure Kooindah Waters Central Coast - Image 1
Mercure Kooindah Waters Central Coast - Image 2
Mercure Kooindah Waters Central Coast - Image 3
Mercure Kooindah Waters Central Coast - Image 4
Boulevard Kooindah 40, 2259 Wyong, Australie

Description

Les plus de l'hôtel

  • Parcours de golf, piscines intérieure et extérieure, tennis, salle de sport et aire de jeux

  • Toutes les chambres avec balcon ou terrasse privatifs

  • Salles de réunion et espaces événements

  • Parking gratuit sur place

  • Chambres avec lit king size et appartements de 1, 2 et 3 chambres disponibles

Nos hébergements

Profitez de nos offres Vol + Hôtel

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Localisation de l'hôtel

Mercure Kooindah Waters Central Coast

Boulevard Kooindah 40
2259 Wyong
Australie

GPS:-33.282806, 151.440582

Téléphone
Fax +61 2 4355 5700

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux non admis
  • Navette
  • Restaurant
  • Accessible en fauteuil roulant
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs

KARINYAS RESTAURANT

Le menu saisonnier à la carte du Karinyas propose une cuisine moderne à base de produits frais et locaux. Le restaurant, ouvert tous les jours midi et soir, domine le parcours de golf et propose de nombreux vins dont certains proviennent de caves locales.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.4/5  823 avis

Note TripAdvisor  4.0/5  846 avis

Roach motel, dirty filthy outdated, should be shut down in reality

Note TripAdvisor 1.0/5

Al S En famille - Avis TripAdvisor

This place is ultra filthy and the rooms stunk like hell, there was mould everywhere, spider webs, dirty couches, dusty filthy furniture, ruined our family holiday with their photoshopped pictures, don’t be fooled there are much much better options out there

Dear Alen, Thank you for your feedback, and we’re truly sorry to hear that your experience was not what you expected. We take cleanliness and comfort very seriously, and we sincerely apologize for the issues you encountered during your stay. We want to assure you that we regularly have a professional pest control service to maintain the property, and while we are located in a bushland area, we do our best to manage the natural environment. We also take your comments regarding cleanliness seriously and will be investigating the concerns you raised about the rooms. Mould, spider webs, and dirty furniture are not acceptable, and we will ensure that these issues are addressed immediately. We understand how disappointing it must have been to feel that the photos didn’t reflect the actual experience, and we apologize for not meeting your expectations. Your feedback is incredibly important to us, and we will take the necessary steps to improve. Thank you again for sharing your thoughts, and we wish you all the best in your future travels. Kind Regards, Tim - Assistant Manager

Better options for the price!

Note TripAdvisor 2.0/5

Aret E Avis TripAdvisor

Rooms were spacious but that’s about it. Queen bed mattress ensures you and your partner roll to the middle. No spare toilet paper? Surely you could add a couple instead of having to call house keeping every time! Oh and it may take “15-20mins so I can get you guys a bandaid cause I’m by myself at reception”. Place was fully booked so clearly you would have staff? Under staffed for breakfast. Consistent wrong coffee orders brought to the table…can’t find cups for juice so you need to go to the bar and grab mugs or glasses from there. Wait for eggs 20mins at a time. No omelette station. “Sorry, run out of cereal” (at 930am)?! No honey?! Reception advises NYE (31/12) you will get the Accor membership discounts (also called ahead 2 weeks prior with the same messaging)…clearly wasn’t the case for breakfast lunch or dinner…educate your staff to ensure there are no unnecessary arguments with other staff trying to do the right thing (discount applied for breakfast only as a compromise so thank you Tim!). Under staffed at the bar and dinner “service”. 0 service to your table except for dropping food off. At least the food (dinner) was good though - compliments to the chef. Pool area requires a tag to get in/out…security is good (granted for the pool) but each room gets 1 tag…doesn’t work well for families unless you’re all together. Pool area does not have any facilities either ie to buy drinks, food, water etc. You need to go to the main building for that. $6 for a can of coke (awesome guys!!). Recommend stocking up from Coles if you’re staying awhile. These might sound like 1st world problems but I’m sorry, you’re paying a premium for a “4 star Accor premise”…..1st world problems shouldn’t exist here…4 stars? Really?… PLEASE. Been to plenty Mercure hotels and other hotels under the Accor banner with “you get what you pay for”…clearly not the case here…this place was by far the worst experience…we will actively not recommend it…for the price we paid, we would have been better off staying at Sofitel in a major city over the NYE period. Won’t be back.

Dear Aret, Thank you for taking the time to share such a detailed review on multiple platforms. We genuinely appreciate all feedback, as it helps us understand where we can improve and what aspects of our service may have impacted your experience. We’re sorry to hear that your stay did not meet your expectations, particularly when it comes to the comfort of the mattress, amenities, and the breakfast experience. We always aim to provide great service and ensure that our guests feel comfortable, and it's disappointing to hear that we fell short in these areas. To clarify, the stars assigned to our hotel are determined by the range of amenities and services we offer, and we understand that these should be consistently delivered to ensure a positive experience. We will certainly review your concerns around the availability of toilet paper, the breakfast service, and the pool access tag system. We will also address the staffing and communication issues you mentioned to ensure this doesn’t happen again. Regarding the Accor membership discounts, we apologize for the confusion and any miscommunication from our staff. It’s always our goal to ensure that our guests receive the benefits they are entitled to, and we’ll be reviewing staff training to avoid future misunderstandings. We understand your frustration with the pricing, and we appreciate your suggestion about aligning our services to better reflect the experience and value provided. We will take your feedback into consideration as we continue to improve our offerings. Thank you again for your review, and we truly regret that your stay with us wasn’t the enjoyable experience we strive to provide. We hope you’ll reconsider staying with us again in the future, but if not, we wish you the best in finding accommodations that better suit your expectations. Kind Regards, Tim - Assistant Manager

Shortbhop and you are home……nicely rested!

Note TripAdvisor 5.0/5

auntynell Avis TripAdvisor

Fabulous staff, great food and service and the loveliest serene evening overlooking the golf course and lake……what’s not to love about this hotel. It’s a fabulous little overnight when avoiding the peak hour traffic heading back into Sydney after a long drive from the north.

Dear Auntynell, Thank you for your lovely review. We are thrilled to hear you enjoyed a peaceful and relaxing stay with us. It is great to know that our staff, food, and service made your visit special, and the serene views of the golf course and lake added to your experience. We are glad we could provide a restful stopover on your journey, offering a perfect break before heading back into Sydney. We look forward to welcoming you back for another stay in the future. Kind Regards, Tim - Assistant Manager

Excellent

Note TripAdvisor 5.0/5

Michel L En couple - Avis TripAdvisor

Très bien, logement spacieux. Cadre agréable avec vue sur le golf. Environnement calme. Idéal pour se reposer. Le buffet des petits déjeuner est copieux. Le repas du soir, excellent et service sympathique.

Dear Michel L, thank you for taking the time to review your recent stay. We're very pleased you enjoyed your experience and the serenity of the resort. Kind regards, Mark (Director of Sales and Marketing)

Superbe hotel MERCURE

Note TripAdvisor 5.0/5

HENRI29260 En couple - Avis TripAdvisor

Voilà un très bel établissement posé sur un golf à une heure de route de SYDNEY. Grande chambre avec vue sur le green (Jamais eu une aussi belle chambre dans un hotel Mercure !) Couchage aussi comfortable qu'au SOFITEL. Bon petit déjeuner. Cet hotel est le meilleur rapport qualité/prix de notre séjour australien de 45 jours !

Salut, Merci pour votre avis merveilleuse d'hôtes. Je ne manquerai pas de transmettre vos commentaires à l'équipe. J'apprécie les paroles aimables et j'espère que le reste de vos voyages sont aussi agréable que votre séjour au Mercure Kooindah Waters. Cordialement Daniel Payne General Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 116 avis 9.7/10 Site
  • 471 avis 7.3/10 Chambre
  • 450 avis 8.5/10 Service
  • 225 avis 6.6/10 Repas
  • 173 avis 5.7/10 Propreté
  • 139 avis 7.1/10 Petit déjeuner
  • 102 avis 8.8/10 Piscine

Dispensé par Trustyou

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Prix à partir de, pour 1 nuit pour 1 personne dans la catégorie de chambre visée à proximité du prix, hors prestation annexe, hors petit déjeuner. Il correspond au prix public toutes taxes comprises (Certaines taxes peuvent être à payer à l’arrivée à l’hôtel (par exemple, la taxe de séjour) selon la réglementation locale en vigueur.) le plus bas pour l'hébergement concerné, constaté sur le site https://all.accor.com/ ce jour, pour un séjour d'une nuit dans les 20 prochains jours. Variable selon la période et la disponibilité. Le prix n'est garanti qu'au moment de la réservation. Toute réservation (à l'étranger) est payable dans la devise du pays où se situe l'hôtel. Seul le montant confirmé lors de la réservation dans la devise du pays où se situe l'hôtel est garanti. Une estimation de la conversion dans votre devise peut vous être indiquée, mais elle n'est pas contractuelle. Au moment du paiement, votre banque peut être amenée à vous facturer des frais bancaires et ou des frais de change.