Dear Valued Guest, Thank you very much for sharing your feedback following your recent stay with us. We are pleased to know that you appreciated our convenient location and the polite, attentive service provided by our team. Your kind words are sincerely valued and will certainly encourage our colleagues to continue delivering warm hospitality. At the same time, please accept our sincere apologies that some aspects of our facilities and breakfast experience did not fully meet your expectations. We understand your comments regarding the age of the property and the breakfast variety, and your feedback has been shared with the relevant teams for review and improvement. Thank you for staying with us at Grand Mercure Bangkok Asoke Residence. We sincerely look forward to welcoming you back again in the near future. Warm regards, Mr. Piti Tiraronkornkul General Manager

Dear Valued Guest, Thank you very much for sharing your feedback following your recent stay with us. We are delighted to know that you enjoyed our hospitality and found the room spacious, clean, and comfortable. It is also truly appreciated to hear that our team was able to assist you kindly and accommodate your stay even without a prior reservation. At the same time, please allow me to sincerely apologize for the inconvenience caused regarding the pest matter in your room. While we are pleased that our team was able to respond promptly and assist you with care, this is certainly not the standard we aim to deliver. Please rest assured that we have reinforced our pest control measures and shared your feedback with the relevant team to ensure greater attention and prevention moving forward. Your understanding and kind remarks about our team’s service mean a great deal to us, and we truly appreciate your balanced feedback. Thank you for staying with us at Grand Mercure Bangkok Asoke Residence. We sincerely look forward to welcoming you back again for a more comfortable and seamless experience in the near future. Warm regards, Mr. Piti Tiraronkornkul General Manager

Dear Mr. Naoya, Thank you very much for sharing your feedback following your recent stay with us. We are delighted to know that you had a comfortable stay at Grand Mercure Bangkok Asoke Residence. Your positive feedback is truly appreciated and serves as great encouragement for our team to continue delivering warm and attentive hospitality to all of our guests. Thank you for staying with us at Grand Mercure Bangkok Asoke Residence. We sincerely look forward to welcoming you back again for another pleasant stay in the near future. Warm regards, Mr. Piti Tiraronkornkul General Manager

Dear Ms. S., Welcome back to Grand Mercure Bangkok Asoke Residence. We are pleased to learn that your recent stay was as enjoyable and pleasant as your previous visit. Your kind feedback regarding the helpfulness of our staff will be shared with the entire team and will serve as encouragement for us to continue delivering excellent service to our valued guests. We also sincerely hope for your swift recovery and wish you a full return to good health at the earliest. Thank you once again for choosing to stay with us. The team and I look forward to the pleasure of welcoming you back in the near future. Yours sincerely, Ditsaya Ponlawat Front Office Manager

Dear Valued Guest, Thank you for staying with us at Grand Mercure Bangkok Asoke Residence and for sharing your detailed and kind feedback. We are pleased to know that you enjoyed our convenient yet quiet location, as well as the spacious and comfortable room. It is also encouraging to hear that you felt well taken care of by our security team and were satisfied with the cleanliness and overall comfort of your stay. Your positive comments are greatly appreciated by our team. Thank you once again for your support. We look forward to welcoming you back again in the future and providing you with another enjoyable stay. Kind regards, Mr. Piti Tiraronkornkul General Manager

Dear Ms. W., Thank you for choosing to stay with us during your family trip to Thailand. We are delighted to learn that your recent stay was comfortable and pleasant. We trust that you enjoyed our rooftop facilities and found our hotel’s location convenient for exploring Bangkok. Your kind commendation of our security team is sincerely appreciated and will serve as encouragement for us to continue delivering excellent service to our guests. Once again, thank you for sharing your positive experience. We look forward to the pleasure of welcoming you and your family again on your next visit to Bangkok. Yours sincerely, Ditsaya Ponlawat Front Office Manager

Dear Mr. Tokuo, Thank you very much for sharing your feedback with us. We’re delighted to hear that our front desk team was helpful during your stay. We also appreciate your comment regarding the lack of an outlet by the bed. This is valuable feedback, and we will review it with our team as we continue improving our rooms for better guest comfort. We truly hope to welcome you back again on your next visit to Bangkok. Warm regards, Mr. Piti Tiraronkornkul General Manager

Dear Valued Guest, Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location near the BTS station and your favorite health spa — it’s always wonderful to know our setting adds comfort and ease to our guests’ stay. At the same time, I sincerely appreciate your comment regarding the laundry dryer. We understand how important functional equipment is for a pleasant stay, and your feedback has been shared with our engineering team to review and plan for replacement or maintenance where needed. Your recognition of our location and constructive suggestion are both greatly valued. We look forward to welcoming you back again soon for another comfortable and improved experience. Warm regards, Mr. Piti Tiraronkornkul General Manager

Dear Mr. Shinji, We very much appreciate your comments regarding your stay at the Grand Mercure Bangkok Asoke Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piti Tiraronkornkul General manager