Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 1,592 reviews

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Mercure Glasgow City Hotel - Image 1
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Mercure Glasgow City Hotel - Image 4
201 Ingram Street, G1 1DQ GLASGOW, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Our accommodation(s)

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Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

INGRAM STREET CAFE BRASSERIE

Non contractual photo

Ingram Street Cafe offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,592 reviews

TripAdvisor Rating  3.5/5  1,472 reviews

Great Location

Customer review rating 4.5/5

Christine Business - Confirmed reviews ALL

Lovely welcoming staff, clean & comfortable

Dear Christine R., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Coventry Front Office Manager

easy to find

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

the room was quite small- struggled to find somewhere to sit other than the bed It was not made clear to me that additional items could be ordered for breakfast there is no secure parking close by

Dear Helen H., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. and please accept my sincere apologies for the issues raised, these will be addressed with the appropriate teams. Sincerely, Erica Coventry Front Office Manager

Adequate

Customer review rating 3.5/5

Jim Business - Confirmed reviews ALL

Friendly and helpful staff who were welcoming and responsive to my and the training course needs. A good breakfast, a range of options. Evening menu was limited. The attendees of the training course I was facilitating were not resident in the hotel and remarked several times about it being tired and not somewhere they would stay. The hotel is rather tired as a building and in its furnishings. There are clearly parts of it that need attention and upgrading. The bedroom was comfortable but as before tired. The bath taps did not work, it was a shower or nothing, not a particular to me but it may be for others.

Dear Jim B., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff .I will also pass your comments regarding the rooms and hotel to our maintenance team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Coventry Front Office Manager

Noisy and small room

Customer review rating 1.5/5

Ct Business - Confirmed reviews ALL

The windows are not sound proof The room was so small that the chair in front of the dressing table could not be used as it was up against the bed, I struggled to walk around it.

Dear CT, I'm truly sorry to hear about the inconvenience you experienced during your stay. Your feedback about the noise level and the size of the room is invaluable to us, and I want to extend my sincerest apologies for any discomfort this may have caused you. Please know that we take your comments seriously, and we will address these issues to ensure a more comfortable experience for our guests in the future. Sincerely, Angela Operations Manager

Excellent location. Pity about the bed.

Customer review rating 3.0/5

Judelli Solo - Confirmed reviews ALL

The hotel is situated very conveniently near George Square. However, that meant that it was occasionally noisy, especially on Friday evening. The room was quite small but adequate, though there was only one chair in the double room. The bed was not comfortable, as it was very firm with little padding. I had to sleep on top of the duvet to make it comfortable to lie on. There was a choice of pillows, but none was really comfortable, as the filling in 3 of them was very firm. The fourth’s filling was clumped together, but was more amenable to rearrangement. Dinner was pleasant but not outstanding. Breakfast had plenty of choice at the weekend, but by Monday they had run out of sourdough, butter, vegetable spread, and yogurt, which limited the choice considerably. I was amazed to find that large hotel does not have emergency stocks in a freezer, as apparently one late delivery had caused the shortage. That is cutting supply very fine.

Dear Judith E., Thank you for taking the time to share your feedback with us. We genuinely appreciate hearing about your experience, as it helps us identify areas where we can improve. I'm sorry to hear that aspects of your stay, such as the noise level and the comfort of the bed and pillows, did not meet your expectations. Your comments regarding the breakfast shortage are duly noted, and we will address this with our team to ensure that such issues are minimized in the future. We hope that despite these challenges, you were still able to enjoy your time in Glasgow. If there's anything further you'd like to discuss or if you plan to return in the future, please don't hesitate to reach out to us directly as we would hope to have the opportunity to better serve you in the future. Sincerely, Angela Operations Manager

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Other web-users rate our hotel

  • 1,090 reviews 9.6/10 Location
  • 1,602 reviews 5.2/10 Room
  • 1,430 reviews 9.4/10 Service
  • 78 reviews 2.3/10 WiFi
  • 896 reviews 3.9/10 Comfort
  • 621 reviews 8.3/10 Breakfast
  • 571 reviews 6.2/10 Cleanliness
  • 238 reviews 4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.