Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 1,045 reviews

Mercure Manchester Piccadilly Hotel - Image 1
Mercure Manchester Piccadilly Hotel - Image 2
Mercure Manchester Piccadilly Hotel - Image 3
Mercure Manchester Piccadilly Hotel - Image 4

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  1,045 reviews

TripAdvisor Rating  3.5/5  4,871 reviews

Best Hotel in Manchester.

TripAdvisor rating 5.0/5

Marie S TripAdvisor review

All the best to Deep Raj Cheryl I enjoyed the cranberry Prosecco. The arrival was good the rooms are good. Best hotel in Manchester. The rooms were very comfortable and a great location centrally for shopping. Great food and wine in the restaurant

Good stay

Customer review rating 3.5/5

Tony G. Couples - Confirmed reviews ALL

Hotel stay was lovely from the outside looking in but certain aspects of the hotel were dated and could do with an upgrade. Breakfast lounge area: Lighting to be brighter, carpets, tables and chairs changed Bedroom: Bathroom toilet flush mechanism, door handle, heating no instructions No Telephone Table service at breakfast needs to improved. Jam & marmalade Conserves changed to individual portions like the butter. Two tongs for brown and white bread as I witnessed a lady using her hands! Better welcoming signage for customers coming in from the car park Driving: Better outside building & road signage for finding hotel and the entrance to car park.

Thank you for your detailed feedback about your recent stay with us. We appreciate your insights into areas where we can improve our facilities and services. We apologize for any inconvenience caused by the dated aspects of our hotel, and we will certainly take your suggestions into consideration for upgrades and improvements. Regarding your specific points: We will look into improving the lighting in the breakfast lounge area and consider updating the carpets, tables, and chairs. We will address issues with the bathroom toilet flush mechanism, door handles, and ensure clearer instructions for heating. Your feedback on table service at breakfast and the provision of individual portions for jam and marmalade is noted, and we will work on enhancing these aspects. We will also improve signage both outside the building and on the roads to make it easier for guests to find the hotel and the entrance to the car park. Your comments are valuable to us as they help us enhance our guest experience. We hope to have the opportunity to welcome you back and provide you with an improved stay.

Quite disappointed

Customer review rating 1.5/5

Nick Families - Confirmed reviews ALL

Not a family friendly room.

Dear Nick, Thank you for taking the time to share your feedback regarding your recent stay please could you provide me with some more details in to the issues that you had. Email to contact is Al… Kind regards Alex Davies Front of House Manager

Lovely stay

Customer review rating 3.5/5

Kay Families - Confirmed reviews ALL

It was a lovely hotel! However we booked the family room and stated family of 4 only to be given a double bed with one single. They were quick to correct it and then we were given 2 interconnecting rooms with 2 double beds. All the staff were very friendly and the hotel has a lovely breakfast selection with modern interior. Overall I would recommend this hotel as it's also in a great location.

Dear Kay, Thank you so much for your wonderful feedback about your recent stay at Mercure Manchester Piccadilly! I'm delighted to hear that you enjoyed our hotel, its modern interior, and our breakfast selection. We strive to provide a pleasant and memorable experience for all our guests, and it’s great to know that our friendly staff and prime location contributed to your positive experience. I apologize for the initial oversight with your room allocation. However, I am pleased to hear that our team was able to quickly rectify the situation by providing you with interconnecting rooms that better suited your family’s needs. Your comfort is our priority, and we are glad we could resolve the issue promptly. Thank you for your recommendation. We look forward to welcoming you and your family back for another enjoyable stay in the future. Kind regards Alex Davies Front of House Manager

Well located

Customer review rating 3.0/5

Lars Solo - Confirmed reviews ALL

Had a nice room with a nice view - although with a safe which was not fastened to a wall, so you could pick it up and walk away with it, which is not very safe.

Thank you for taking the time to share your feedback about your recent stay at Mercure Manchester Piccadilly. I am delighted to hear that you enjoyed your room and the view it offered. However, I am sorry to learn about the issue with the safe in your room. Your security is of utmost importance to us, and I understand how unsettling it must have been to find that the safe was not properly secured. Please rest assured that we are addressing this issue immediately to ensure all safes are securely fastened and meet our safety standards. We appreciate your valuable feedback, as it helps us to continuously improve our services and facilities. Should you choose to stay with us again, we will ensure a seamless and secure experience for you. Thank you once again for your comments. We look forward to welcoming you back to Mercure Manchester Piccadilly in the future.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,150 reviews 9.4/10 Location
  • 3,513 reviews 4.9/10 Room
  • 4,715 reviews 9/10 Service
  • 238 reviews 1.5/10 WiFi
  • 1,313 reviews 4.5/10 Cleanliness
  • 1,305 reviews 4.4/10 Comfort
  • 1,021 reviews 8.7/10 Breakfast
  • 909 reviews 3.7/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Manchester