Dear Mr. H., Xin chào! Thank you for taking the time to share your feedback regarding your recent stay at Novotel Danang Premier Han River and for your loyalty as an ALL Silver Member. We sincerely apologize that your experience did not fully meet your expectations, particularly regarding the room condition upon arrival and the takeaway breakfast provided during your stay. Regarding the deposit, please allow us to clarify that the amount taken at check-in was a pre-authorization hold. While the hotel releases the hold upon check-out when there are no outstanding charges, the timeframe for the funds to be returned to your account depends on the policies and processing time of the issuing bank. We understand this may have caused concern and appreciate your understanding. We also regret your disappointment with the takeaway breakfast. As our breakfast box is designed as a light meal for guests departing before the restaurant opens, the selection is more limited compared to our buffet breakfast. Nevertheless, we appreciate your comments and will share them with our culinary team as we continuously review our offerings to better meet guest expectations. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience. Best Regards, Thao Nguyen (Ms.) - Duty Manager Novotel Danang Premier Han River

Dear Antoine O. N. Thank you for sharing your feedback following your stay at Novotel Danang Premier Han River. We sincerely apologize for the difficulties you experienced with sleeping and the various small inconveniences that affected your comfort. Rest and relaxation are essential during any stay, and we regret that we did not meet your expectations in this regard. Your comments have been shared with our team to ensure improvements are made promptly. We truly appreciate your input and hope to have the opportunity to welcome you back with a more restful and enjoyable experience. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Abdelhadi B., Thank you very much for your wonderful and enthusiastic review. We are truly delighted to know that you had such an enjoyable stay with us and appreciated our central location, convenient access to nearby attractions, and the beautiful views from your room on the 24th floor. It is also a pleasure to hear your kind compliments regarding the cleanliness and comfort of the room, our swimming pool, breakfast experience, and the service provided by our team. Your positive feedback about the rooftop restaurant and Sky Bar on the 35th floor is especially appreciated. “Ne changez rien!” is truly one of the best compliments we could receive, and it means a great deal to our entire team. Thank you once again for your generous feedback. We sincerely look forward to welcoming you back again soon for another top experience at Novotel Danang Premier Han River. Warm regards, Tino Le – Duty Manager Novotel Danang Premier Han River

Dear Miloud M. H. B., Thank you very much for awarding Novotel Danang Premier Han River a perfect 100/100 rating. We are delighted to know that you enjoyed our fantastic breakfast during your stay. Your recognition is a wonderful encouragement for our team to continue delivering attentive service and memorable experiences for our guests. We sincerely look forward to welcoming you back for another enjoyable visit by the Han River. Best Regards, Tin Nguyen (Mr.) – Front Office Manager Novotel Danang Premier Han River

Dear Jean M. A. G. B., Thank you very much for your recent review of Novotel Danang Premier Han River. We are delighted to know that you had a very nice stay in Da Nang and appreciated our convenient location, warm welcome, and well-appointed room. It is wonderful to hear that you enjoyed the diversified and generous breakfast and found your time with us to be both pleasant and of great value. Your recognition is a great encouragement to our team, motivating us to continue delivering excellent service and memorable experiences for all our valued guests. We sincerely look forward to welcoming you back in the near future. Best Regards, Tin Nguyen (Mr.) – Front Office Manager Novotel Danang Premier Han River

Dear Thierry P. E. S., Thank you very much for sharing your wonderful feedback following your stay at Novotel Danang Premier Han River. We are delighted to hear that you enjoyed our central location near Han Market, the quiet corner room with its beautiful river view, and the attentive service provided by our team. Your kind recognition of our lounge team and the buffet is especially appreciated and will certainly be shared with them. It is truly rewarding to know that you plan to return, and we very much look forward to welcoming you back for another memorable stay in Da Nang. Warm regards, Nga Tran (Ms.) Assistant Front Office Manager Novotel Danang Premier Han River

Dear Jean C. B., Thank you very much for sharing your feedback and for giving us a perfect 100/100 rating. We are delighted to know that you enjoyed our convenient location, comfortable facilities, and good value for money. It is especially rewarding to hear that your Diamond status was recognized with an upgrade and that our attentive staff, along with the chef’s surprise birthday cake, made your stay even more memorable. Your kind words are a wonderful encouragement to our team. We look forward to welcoming you back soon for another enjoyable and special stay at Novotel Danang Premier Han River. Best Regards, Tin Nguyen (Mr.) – Front Office Manager Novotel Danang Premier Han River

Bonjour! Xin chào! Dear Mr. Erwann C., Warmest greetings from Novotel Danang, First and foremost, thank you very much for your loyalty to ALL Accor Live Limitless as a Diamond Member. Merci beaucoup for sharing your wonderful experience at Novotel Danang Premier Han River with us! We're very happy to hear that you enjoyed your stay, especially our service delivery from our excellent team at the Premier Lounge, and particularly Ms. Vy and Ms. Thao at the Square restaurant team. Your kind words about their attentiveness and warmth truly made our day, and we'll be sure to pass them along to the team. We're looking forward to welcoming you back to Novotel Danang soon! Best regards, Ngan Huynh (Ms.)- Guest Relation Manager Novotel Danang Premier Han River

Dear Yassin A. B., Thank you very much for sharing your 9/10 review of your recent stay at Novotel Danang Premier Han River. We are delighted to know that you enjoyed our good location, comfortable stay, magnificent view of the river, and well-equipped facilities. It is wonderful to hear that you also appreciated the delicious breakfast buffet. We are pleased that your family of five found the two-bedroom studio apartment suitable for your stay. Your feedback is a great encouragement to our team, motivating us to continue delivering attentive service and memorable experiences for all our valued guests. We sincerely look forward to welcoming you and your family back soon for another enjoyable stay. Best Regards, Nguyen Cao Tin – Front Office Manager Novotel Danang Premier Han River

Dear Ferdinand P., Thank you for choosing Novotel Danang Premier Han River and for sharing your feedback. We're pleased to hear that you found our hotel to be autonomous and well-located, allowing you to navigate the city with ease. We're also delighted that you appreciated our fitness center, finding it spacious and well-equipped. Your comfort and wellness are important to us, and we're happy to hear that we met your expectations in this regard. Thank you for choosing Novotel Danang Premier Han River. We look forward to welcoming you back soon! Best Regards, Tino Le - Duty Manager Novotel Danang Premier Han River

Dear Mickael A. G. V., Thank you for sharing your thoughts regarding your recent stay at Novotel Danang Premier Han River. We appreciate your feedback as it provides us with valuable insights into our guests' experiences. We are pleased to hear that you enjoyed the location of our hotel and the beautiful views from the 14th floor. However, we regret that your experience was less than satisfactory in other areas. Your observations regarding the reception area and the breakfast atmosphere are noted. We strive to offer a welcoming environment for all our guests, and it is unfortunate that you found the ambiance to be influenced by larger tourist groups. Regarding the condition of the rooms, we recognize the importance of maintaining high standards in our accommodations. Your comments will be shared with our housekeeping team to ensure that we address any concerns about room quality. Additionally, we appreciate your feedback on the breakfast offerings and will review our menu with our culinary team to enhance its diversity and quality. We value your patronage and hope you will consider giving us another opportunity to provide you with a more enjoyable experience in the future. Best Regards, Tin Nguyen Front Office Manager Novotel Danang Premier Han River

Dear Maie Kaoli Chantal K., Warm greetings from Novotel Danang Premier Han River! Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the beautiful view of the city and had a great experience with our breakfast offerings. It’s always wonderful to know that our guests appreciate these aspects of their stay. We sincerely apologize for the inconvenience caused by the presence of officials during your visit and the resulting delays with elevator access. We understand how important convenience and comfort are to our guests, and we deeply regret that this impacted your experience. Please rest assured that we are continuously working to ensure a smooth and enjoyable stay for all of our guests, and your feedback will be taken into account as we improve our services. We hope to have the opportunity to welcome you back to Novotel Danang Premier Han River and provide you with an even more seamless and enjoyable experience next time. If there’s anything we can do to assist you with future stays, please don’t hesitate to reach out. Wishing you all the best until we meet again! Best Regard, Tin Nguyen/ Front Office Manager Novotel Danang Premier Han River

Dear Mr. Pascal S., Thank you so much for your wonderful review! We are thrilled to hear that you had a warm and welcoming experience at Novotel Danang Premier Han River. It’s also a honor to know that our General Manager contributed to making your stay memorable with exceptional leadership. As an Accor Diamond member, your loyalty means a great deal to us, and we truly appreciate your continued trust in our brand. We strive to provide the highest level of service to our valued guests like you, and we are so grateful for your support. We look forward to welcoming you again soon! Best Regards, Tin Nguyen/ Front Office Manager Novotel Danang Premier Han River

Dear c. j. y., Xin chào! We would love to take this opportunity to express our gratitude to you for taking the time to share your valuable feedback with regard to your current stay at Novotel Danang Premier Han River. It makes us feel so good to read your kind words now and to learn that you had a fabulous stay with us. The positive remarks you made about our room condition and hotel breakfast. Your compliments are also heartwarming to read. This is something we usually feel proud of. Please rest assured the entire team will be informed of your comments. I strongly believe that this will serve as an encouragement for us to continuously work harder to elevate service quality. Thank you again for sharing the experience, and we look forward to welcoming you back to our hotel in the near future. Yours Sincerely, Tin Nguyen Front Office Manager

Dear Frederic Francois Rene R., Xin chào! We would love to take this opportunity to express our gratitude to you for taking the time to share your valuable feedback with regard to your current stay at Novotel Danang Premier Han River. It makes us feel so good to read your kind words now and to learn that you had a fabulous stay with us. The positive remarks you made about our hotel services and staff friendliness. Your compliments are also heartwarming to read. This is something we usually feel proud of. Please rest assured the entire team will be informed of your comments. I strongly believe that this will serve as an encouragement for us to continuously work harder to elevate service quality. Thank you again for sharing the experience, and we look forward to welcoming you back to our hotel in the near future. Yours Sincerely, Tin Nguyen Front Office Manager

Dear Lionel Marie Joel Alain D., Xin chào, Thank you for sharing your positive feedback about your recent stay at Novotel Danang Premier Han River. We appreciate your detailed insights about the friendliness of the staff. Your feedback about the hotel being suitable for active individuals and those who enjoy exploring the city is valuable to us. We will also take note of your feedback regarding the elevator capacity, and we apologize for any inconvenience this may have caused. At Novotel Danang Premier Han River, we strive to provide a comfortable and enjoyable experience for all our guests, and your feedback helps us to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with another memorable stay. Thank you once again for choosing to stay with us and for sharing your feedback. Warm regards, Tin Nguyen Front Office Manager

Dear Elisabeth Z., Xin chào! We would love to take this opportunity to express our gratitude to you for taking the time to share your valuable feedback with regard to your current stay at Novotel Danang Premier Han River. It makes us feel so good to read your kind words now and to learn that you had a fabulous stay with us. The positive remarks you made about our hotel services and staff friendliness. Your compliments are also heartwarming to read. This is something we usually feel proud of. Please rest assured the entire team will be informed of your comments. I strongly believe that this will serve as an encouragement for us to continuously work harder to elevate service quality. Thank you again for sharing the experience, and we look forward to welcoming you back to our hotel in the near future. Yours Sincerely, Tin Nguyen Front Office Manager