Dear Baris B., Thank you for taking the time to share your valuable feedback regarding your recent stay with us. I regret to hear that the room did not meet your expectations, specifically regarding its size and amenities. Please note that our rooms are designed as per budget standards, and we strive to provide essential items upon request, such as hairdryers and extra towels. We appreciate your comments about the room layout and will consider them as we evaluate our guest experience. We are pleased to know that you found our location satisfactory. Thanks & Regards, Chaitanya, Team leader

Dear Oguzhan K., Thank you for your valuable feedback. We are aware that the location of our hotel is advantageous in terms of transportation. However, we understand your concerns regarding the surrounding population being disturbing and we regret the discomfort this situation has caused. We are pleased to hear that you were satisfied with the cleanliness. The comfort of our guests is important to us. The provision of small hand towels and other items from the reception is seen as part of the affordable prices our hotel offers. Additionally, the reason slippers are charged is to provide our guests with cost-effective accommodation that meets their needs. We apologize for the difficulties you experienced due to this situation. Taking your valuable feedback into consideration, we are continually working to improve our service quality. Thank you once again, and we hope to welcome you back in your future stays. Sincerely, Yasin Team Leader, ibis budget London Whitechapel - Brick Lane

Dear Ms D., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our location, cleanliness, breakfast, and the service provided by our team. We also appreciate your positive comments regarding the value for money and our housekeeping service. Thank you for your constructive feedback about floor cleaning and the lack of wardrobes or shelves. Your comments have been noted and will be shared with our management team for future consideration. We truly appreciate your kind words and look forward to welcoming you back on your next visit. Kind regards, Ibrahim Front Desk Team Member Ibis Budget London Whitechapel – Brick Lane

Dear Emre, Thank you for sharing your positive feedback regarding your stay with us. We are delighted to hear that you found our location convenient and good value for money. Thank you for your suggestion about wardrobe, we will feedback to our management. Hope to welcome you again. Warm regards, Vivian Reception Team Member IBIS Budget Whitechapel

Dear Zehra F. A., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and cleanliness. We understand your concerns about the early check-in fee, but we have to adhere to the policies regarding the payments as well. Regarding the room temperature, as well as the absence of certain amenities in the restroom, your comments will be taken into consideration for our ongoing improvements. Kind regards, Kuljeet Kaur Ibis budget London Whitechapel - Brick Lane

Dear Alkan S., Thank you for your positive feedback regarding your recent stay. We are pleased to hear you enjoyed the convenient transportation, breakfast offerings, and the assistance provided by our staff. Your satisfaction is important to us, and we appreciate your comments on our value. Goodbye, Kuljeet Kaur Ibis budget London Whitechapel - Brick Lane

Dear Fatma K., Thank you for taking the time to provide your feedback regarding your recent stay with us. I am pleased to hear that you previously enjoyed your experience at our hotel in Berlin. However, I regret to learn about the discomfort you encountered due to the strong cleaning product scent in your room. We strive to maintain a clean and welcoming environment for our guests, and your comments regarding the cleaning materials used are noted with the utmost seriousness. We prioritize the health and safety of our guests and continually evaluate our cleaning practices to ensure they align with industry standards. I understand your concerns about the potential impact of cleaning agents, and I appreciate your suggestion regarding the ventilation processes. Should you choose to stay with us again in the future, I encourage you to communicate any issues immediately so that we may assist you in finding a satisfactory solution. Thank you for bringing this matter to our attention. We value your input and the opportunity to improve our services. Kind regards, Kuljeet Kaur Ibis budget London Whitechapel - Brick Lane

Dear Didem , Thank you for your feedback. We apologize for the issue you experienced with the soap dispenser in your room. We are pleased to hear that you were generally satisfied with your stay. We look forward to welcoming you again. Sincerely, Mercedesz Hotel Team Leader

Good Morning, Thank you for taking the time to share your feedback. We genuinely appreciate your comments and are grateful for your constructive criticism. We're glad to hear that some aspects of your stay met your expectations. However, we sincerely apologize for the issue you encountered with the drain smell in your room. This is certainly not the experience we want to provide to our guests, and I assure you that we will investigate this matter promptly to ensure it is addressed. Cleanliness and comfort are our top priorities, and we regret that this impacted your stay. Your feedback is incredibly important to us, and we will use it to improve the overall guest experience. If you do choose to stay with us again, please don’t hesitate to contact the reception team if there’s anything we can do to enhance your visit. We hope to have the opportunity to welcome you back in the future and provide a better experience. Best regards, Adil Rakin Reception Team Member IBIS Budget Whitechapel

Dear S., Thank you for sharing your feedback. We truly appreciate your insights, as they help us improve our services. We're glad that you found our location convenient, though we understand that experiences with the surroundings can vary. Your comfort and safety are important to us, and we always encourage guests to reach out to our team if they have any concerns. Regarding the hair dryers, we do have them available at reception, which are subject to availability, and guests are welcome to collect one during their stay. We also take maintenance issues seriously if any problem is reported to us, we address it immediately, and if needed, we can arrange a room change. As for breakfast, we serve a continental cold breakfast, as clearly stated on our website. We encourage guests to review this information before booking to ensure it meets their expectations. We appreciate your time in sharing this feedback and hope to welcome you again in the future. Sincerely, Chaitanya, Reception Team Leader

Dear Guest, Thank you for your feedback. We aim to provide the best service to our guests and we are sorry for the experience you had. It is our priority to treat all guests with respect. Sincerely, Mercedesz Hotel Team Leader