Mercure Southampton Centre Dolphin Hotel 4 stars

A group of 9 of us booked in for 2 nights, travelling from different parts of the Country, to attend a Memorial Service at the Fepow Memorial on one day and the funeral of a friend the next day. We woke up after the first night to find a note under the doors telling us that we would be moved to another hotel for the next night. We were later told this was bcause there were 300 Afghan refugees coming into the hotel and they needed our rooms !!!! Needless to say we were not pleased with the hassle of repacking etc. We understand the need for accommodation for these people but why book us in when this was going to happen??

Really inconvenient when on a special group occasion to have it severely disrupted

Insufficient car parking spaces.

Breakfast good. Everything else not so good.

Room was large and clean, but gloomy and in need of a refurb. Breakfast was OK, but not what it used to be when you could have items cooked to order - Covid, I guess! Car park was packed and chaos as usual, but a system to ensure use by residents only is apparently being introduced

This is honestly the worst experience I've ever had at a hotel. I checked in on Sunday and left the Friday. My room was not serviced at all during my stay. I even had to go to reception and request toilet paper. How embarrassing. I did however have a staff member come into my room and open the window. A massive security red flag. For something displayed as 4 star I think a police holding cell has better amenities. Its rundown and dilapidated and loaded with disappointment. I honestly expected more.

Broken radiator was fixed whilst I was out. It was fixed but still on max setting. TV didn't work. Changed rooms at 9pm. WhatsApp was offered as communication but no one answered it. New room had a shabby bathroom. Extraction vent covered in dust. Towel hook on back of door had been ripped off. Shower head flew about when shower was on. Gives very little confidence anything is actually cleaned as obviously no one but cleaners goes in the rooms.

Good points...Nice breakfast and easy check in process with friendly staff. Bad points... Fairly dated room (particularly carpets and paintwork). Horrible high pitched whistle at all times from a fan or something nearby. Difficult to sleep through. And one night other guests were screaming at each other in the early hours. And £5 per night parking. OTT.

The room that was given to us was awful. Heating didn’t work and every place you walked in the room the floorboards creaked and it was a very noisy room. We changed rooms, however, sat on a chair and it sunk down, the shower fitting was coming off the wall, shower head extremely dirty with limescale, water from the shower goes everywhere. The safe was not secured to the wall in the cupboard and therefore could be carried out of the room. The breakfast was not good. The hot food was cold and not a great selection of cereals. Unfortunately until they refurbish the rooms will not be staying here again.

Friendly reception and excellent breakfast.

Very hard pillows Fell in the bath twice while showering. Very slippy - no bath mat. Nothing to hold onto. Badly bruised leg and toe. Reported!

parking was easy, check in good, room clean and comfortable with plenty of space. the carpet looked a little ragged though.

We had a couple of problems during our stay both of which your reception ignored despite being mentioned twice. The bathroom window was insecure the latch was snapped in half so you could not close and lock the window there was a fire escape outside the window so when people walked down they could see inside the bathroom. The second problem was a member of staff walked into our room when we were in no knock on the door he saw us and went straight out with no apologies this is not acceptable.

As usual everything was fine. Couldn’t be beaten

Stayed one night and left our car for 8 days. All good. We could see that they were struggling with staff shortages but the staff that were there were great. The hotel is in a brilliant position for the shops.