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Hotel de l'Opera Hanoi - MGallery bintang 5

Catatan tamu Avis 4.4/5 3.611 ulasan

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Hotel de l'Opera Hanoi - MGallery
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+ 21 Layanan

Keistimewaan hotel

  • Terletak hanya beberapa menit dari Hanoi Opera House dan Danau Hoan Kiem

  • Pelayanan dan fasilitas bintang 5

  • "Desain kontemporer yang anggun dan bernuansa sejarah dan budaya"

  • Layanan Kamar 24 jam

  • Kolam renang berpemanas dalam-ruang, fasilitas golf, dan lapangan tenis

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

Lokasi hotel

Hotel de l'Opera Hanoi - MGallery

29 Trang Tien street
Hoan Kiem district
10000 hanoi
viet nam

Tel: +842462825555

Faks: (+84)24/62822888

Check-in dari 14h00

Check out sampai 12h00

  • AIRPORT SHUTTLE BUS :  QUANG TRUNG

  • HANOI BUS :  86 40 Ngo Quyen

  • Dengan pesawat

    NOI BAI INTL AIRPOR Pada 33,2km / 20,63 mil

GPS :21.024762, 105.855616

Layanan hotel

Layanan di hotel dan sekitarnya

Check-in dari - Check out sampai

Singkatnya

  • Kolam renang
  • Parkir
  • Restoran
  • Hotel bisa diakses kursi roda
  • Kesehatan
  • Air conditioner
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat
Layanan katering
  • 2 Restoran
  • 1 Bar
  • Sarapan
    • Sarapan a la carte
  • Room service
    • Kudapan dingin
    • Makanan panas
Pertemuan/Acara
  • 0 Ruang pertemuan
Akses kursi roda
  • Hotel bisa diakses kursi roda
Perlengkapan Dan Layanan Hotel
  • Informasi hotel
    • 107 kamar
    • 1 kamar untuk orang dengan keterbatasan fisik
    • 6 kamar keluarga
    • 13 kamar penghubung
    • 91 kamar bebas rokok
    • 8 lantai
  • Bahasa yang digunakan di hotel
    • Vietnam
    • Inggris
  • Layanan Penatu / Valet
    • Cuci kering / Setrika
  • Wi-Fi
    • Sambungan transmisi kecepatan tinggi
    • WiFi di area publik
    • WiFi Kecepatan Tinggi
    • WiFi di hotel
    • Internet Kecepatan Tinggi
  • Air conditioner
    • AC
  • Hiburan
    • Kasino
  • Fasilitas Check In & Check-out
    • Check-out ekspres
    • Check-in ekspres
  • Portir
    • Portir
  • Concierge
    • Concierge
  • Brankas di resepsionis
    • Brankas di resepsionis
  • Penukaran mata uang
    • Penukaran mata uang
Akses ke akomodasi
  • 3 Nguyen Khac Can Str,
    • Di properti
    • 20 tempat parkir
    • Pribadi
Kesehatan
  • Pool
    • Beratap
    • Di properti
  • Fitness Centre
    • Di properti
Keluarga
  • Perlengkapan untuk anak
    • Penghangat Botol

Akomodasi kami

Untuk kenyamanan maksimal, semua kamar memiliki tempat tidur inovatif yang dibuat khusus, terdiri dari kasur yang disempurnakan dengan lapisan bulu super tebal dan dilengkapi dengan selimut downy lembut dan bantal ekstra besar.

Pertemuan dan acara Anda

Ruang Pertemuan kami

  • Jumlah ruang pertemuan: 4

  • Ukuran maksimal: 170

  • Kapasitas maksimal: 170 orang

  • Kapasitas perjamuan maksimal: 84 orang

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Hotel de l'Opera Hanoi - MGallery

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Cari tahu selengkapnya

Peringkat ALL 4.4/5

3.611 ulasan

Peringkat TripAdvisor 4.5/5

1.987 ulasan

2021 Sertifikat Keunggulan TripAdvisor (TripAdvisor Certificate of Excellence)
Sertifikat keunggulan 2021

hotel in urgent need of refurbishment

Catatan Tripadvisor 1.0/5

TrailBlazer527923 Business - 19/04/2021 Ulasan TripAdvisor tersertifikasi

I stayed one night in Mgallery Hanoi and moved out quickly to another hotel, and I was very disappointed. the hotel looks much better in the pictures than in real, it needs a complete refurbishment. the restaurant/cafe, the atrium looks worn out and the white walls are grey, the colors are dull. I used the business center during my stay and the carpet is old and the chairs need to be replaced. The room was actually better than the rest of the hotel; spacious room, color is nice, bathroom is fine, good WIFI. This Mgallery hanoi shouldn't have 5 stars but 3 or 4 stars.

Dear TrailBlazer527023, Thank you for your feedback about the stay at Hotel de l'Opera Hanoi. Whilst we appreciate your nice comment about our room, bathroom and WiFi, we feel very sorry to have thoroughly failed to meet with your expectations for the rest. The hotel building was actually designed by a world-renowned architect since 2011 and we are currently working on a refurbishment plan for the Hotel and hope that we can implement as quickly as possible. In the meantime our engineering team still follows up with the annual maintenance. We also apologize that our front desk attendant did not inform you about the business center, which currently is out of order and front desk should have been at your service for any office assistance. Again, we appreciate you sharing your concerns, and it is our hope to have a chance to welcome you back in the future. Sincerely, Luu Nha Trang Quality Improvement Manager

could be better

Catatan Tripadvisor 4.0/5

QNgNg Business - 12/10/2020 Ulasan TripAdvisor tersertifikasi

The upgrade was generous. Cuong and Viet at FO did a proper job with genuine attitude during my checkin& checkout. Rest of the stay didnt meet my expectation for MGallery Brand. This was the first stay in 2020 that i didnt receive any communication from customer relationship. Restaurant staff should be trained to host loyal customers

Dear Ngoc N, Thank you for writing to us here at Hotel De l'Opera Hanoi, MGallery. Even though we were happy to hear that you appreciated the complimentary upgrade and that our Front Office team took care of your arrival and departure in a genuine manner, still we were very sorry to learn that you did not receive any communication from customer relationship. In fact, our managers on duty very much enjoy engaging guests every day, unfortunately they have missed the opportunity to communicate with you during your stay with us. I have also shared your feedback with the restaurant team and will address this point in particular during forthcoming trainings to make sure that our loyal customers to be well taken care of. Ngoc N, your constructive feedback is really appreciated, and we hope that the above shortcomings would not stop you from coming back with MGallery Hanoi. Please allow us to have another opportunity to sever you better when the occasion permits. Sincerely, Luu Nha Trang Quality Improvement Manager

Not as expected for a 5-star hotel

Catatan Tripadvisor 3.0/5

adnrelax 09/09/2020 Ulasan TripAdvisor tersertifikasi

To be honest I’m a bit disappointed by the service of Mgallery in Hanoi. Maybe the reason is covid with reduction of staff and reduction of budget. Being Accor Plus member does not provide much in this hotel, the welcome pack is a joke.

Dear Adnrelax, Thank you for letting us know about your experience at Hotel De l'Opera Hanoi. We really appreciate your understanding for the hotel industry during this challenging time, yet we feel sorry that we did not meet your expectations and did not live up to our own high standards. Your feedback has been passed along to our F&B team to find an improvement for our service. At MGallery Hanoi, we strive to maintain high quality standards for our customers, hence, your feedback is very important to us. Thank you again for sharing your experience, and we hope you will give us the chance to welcome you back at the MGallery Hanoi. Sincerely, Luu Nha Trang Quality Improvement Manaager

Manerger is not do his job

Catatan Tripadvisor 1.0/5

Pathfinder511235 Couples - 12/01/2020 Ulasan TripAdvisor tersertifikasi

i did stay 3 nights and i always stay in accor hotels BECOs i think they treat you good and its a good class off hotel. the hotel in general is fine and every thing ells is good. But the last afternoon we came back to the room that have window to a light garden wher they was having a wedding fore 120 ppl. That is ofcors fine but when they have a disco inside the light garden my room was also a disco. i did went down to lobby and they did say that they cant do any thing about it and the music stop arond 22:00. so i told thelobby that they need to find out a comesation fore me BECOs this was not OK and they offer me a botel of win but that is not good when im a sober alocholic and dont drink. finaly they did give me 30% off on the night that was problem. i think they can give me the hole night becos the insedenet make me angry and did make my hole night no good and when i pay good money to stay in a good hotel i do not want things like this happen. i hope this go to accor service and me was not the only one that did talk to the lobby it was many gests that did.

Dear Pathfinder511235 Thank you for talking time to tell us about your experience at Hotel de l'Opera. I am sorry to hear that we have failed to meet your expectation. I do notice that the event on that day was a little bit louder than we expected due to some last-minutes changes that we could not control. We understand that we shouldn't have that happened to affect the privacy and convenience of our guests. That's why I have addressed the problem to all of our team members' to prevent future occurrence. Please do accept my sincerest apology. Again, thank you for your feedback. I do hope that travels will bring you back to Hanoi and allow us to serve you better for another stay.” Best regards, Le Thu Ha, Marketing and Communication Manager.

Great trip!!

Catatan Tripadvisor 4.0/5

937das Couples - 09/11/2019 Ulasan TripAdvisor tersertifikasi

What fantastic service from all the staff at Hotel de L opera In Hanoi. The bar staff and restaurant staff are fantastic, we didnt go without.special thanks to Ming, and Ha for making our stay extra special

Dear 937das, Warm greeting from Hotel de l'Opera Hanoi and thank you for taking your time giving us your comment. We are delighted to know you had enjoyable experience while staying with us, especially with our restaurant and bar staff. I already shared your inspiring comments to Ming, Ha and our team, it is the motivation which encourages our team to improve the quality of our service. We hope to have many more opportunities to be of service again in future. Best regards, Le Thu Ha, Marketing and Communication Manager.

GOOD location and Perfect Service

Catatan Tripadvisor 5.0/5

david D Family - 06/10/2019 Ulasan TripAdvisor tersertifikasi

Nice hotel, welcome and check out was great , personal too I spend few hoursonly inside but feelwarm , room are good too and fine Welcom drink and bar good .i did not enjoy brekafast as i was leaving eraly

Dear David D, It is our honor and pleasure to receive your positive comment and very happy that you enjoy your stay with us. We hope to see you soon in Hanoi and look forward to serve you again in your next visit. Thank you very much, Le Thu Ha, Marketing and Communication Manager.

Amazing Stay

Catatan Tripadvisor 5.0/5

449jeanpaulr Business - 25/09/2019 Ulasan TripAdvisor tersertifikasi

From the moment I arrived to the time of departure, everything was handled very well and the employee are so courteous. An amazing stay and I will definitely return to this hotel in the near future. Well done to the entire team.

Dear Mr.449jeanpaulr, Thank you for choosing Mgallery Hotel de l’opera Hanoi and we are very delighted to know you enjoy your staying with us. Moreover, I already shared your inspiring comments to our team; it is the motivation which encourages our team to improve the quality of our service. Once again, thank you for your feedback and we are looking forward to welcoming you back our hotel soon. Best regards, Le Thu Ha, Marketing and Communication Manager

Nice Hotel

Catatan Tripadvisor 4.0/5

Randell O Couples - 22/09/2019 Ulasan TripAdvisor tersertifikasi

Great Staff they have, friendly and helpful. If i coming back to visit Hanoi will choose this hotel again. They have a lots of private tour , if you want privacy. They also willing to help you looking for other travel agent for the cheaper price day tour.

Dear Randell O, Thank you very much for taking your time to review our hotel, we are very delighted to receive your positive feedback, especially for our food and our staff. I will send your compliments to our team, I am sure that they will be over the moon excited. Regarding to the room, next time we will arrange you the room with better light, just inform our Reservation or Front Office team so that we will serve you better. Additionally. we are addressing the toilet problem. Once again, thank you for your feedback. We hope to give you better experience and looking forward to serve you again soon. Warm regards, Le Thu Ha, Marketing and Communication Manager

Great location

Catatan Tripadvisor 4.0/5

michaelgB4441DX Business - 07/09/2019 Ulasan TripAdvisor tersertifikasi

Great location and big comfortable rooms. Breakfast very good. Very noisy, every sound from room and corridors can be heard. TV size and placement is idiotic, can only be watched from the bed - not possible from lounge chair or sofa.

Thank you for taking the time to tell us about your experience at the Mgallery de L’opera Hanoi and give us your positive feedbacks about the room and breakfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the noise we are trying to minimize the problem, we hope that you would have better experience in your next stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Le Thu Ha, Marketing and Communication Manager.

Hotel de l'Opera Hanoi great hotel in excellent location for travelers

Catatan Tripadvisor 5.0/5

Carolynb1049 Solo travel - 27/08/2019 Ulasan TripAdvisor tersertifikasi

Hotel de l'Opera, Hanoi is located in central Chinese -French influenced Old Quarter. The Opera house is within walking distance as well as the tranquil Hoan Kiem Lake, is great for morning exercise. Food and shopping areas within easy 10 minutes walk. The staff are all very friendly and helpful. Rooms are large and light- ask for a room facing the city with more light through big windows. Rooms are clean, beds comfortable. Bathrooms large some with bath and shower areas.

Dear Carolynb1049., Thank you for choosing Mgallery Hotel de l’opera Hanoi and we are very delighted to know you enjoy your staying with us. Moreover, I already shared your inspiring comments to our tea, it is the motivation which encourages our team to improve the quality of our service. Once again, thank you for your feedback and we are looking forward to welcoming you back our hotel soon. Best regards, Le Thu Ha, Marketing and Communication Manager

A night in Hanoi before a weekend in ha Long Bay

Catatan Tripadvisor 3.0/5

davidwZ4838VU Solo travel - 13/08/2019 Ulasan TripAdvisor tersertifikasi

Receptoin very efficient friendly. Dinner and breakfast in Toulouse-Lautrec restaurant - food and service very good. Decor in room rather dated - toilet did not function well, toilet roll holders poorly designed, cheap and not functional. Bed OK but too many pillows etc. air conditioning OK. Overall opinion hotel average - needs to be updated to fit into the McGallery brand which up to now I have appreciated in HCMC and Sydney

Nice Hotel, great location

Catatan Tripadvisor 5.0/5

osti73 Couples - 12/08/2019 Ulasan TripAdvisor tersertifikasi

This has been my second time at the Opera, MGallery. The Suite is nice and the Staff is very friendly. We had the memorable Dinner, unfortunately it was raining so we had to do it inside, which wasn't as good as aspected, because of Kids playing Hide and Seek, beside our Table. The dinner it self was fantastic and Duy our Waiter was great. I will comeback for sure, should I be in Hanoi again.

Dear osti73, Thank you for choosing Mgallery de L’opera Hanoi and we are very delighted to know you enjoy your staying with us. At the hotel,we strike to maintain high standard and always try to exceed your expectation. Moreover, I already shared your inspiring comments to our team; it is the motivation which encourages our team to improve the quality of our service. Once again, thank you for your feedback and we are looking forward to welcoming you back our hotel soon. Best regards, Le Thu Ha, Marketing and Communication Manager.

Good Location

Catatan Tripadvisor 4.0/5

Jason P Family - 13/06/2019 Ulasan TripAdvisor tersertifikasi

Hotel Room was nice. But the Lobby was very hot when i enjoyed my complimentary welcome drink at the lounge. I did say to the waiter that i was feeling hot but the funny thing is the waiter bought me the malfunction fun to me. Besdies, i did say to the front officer staff that the wifi connection got problem and even he did try to connect his own mobile as well. He also has made sure the wifi problem. But at the end still never fix it for me.

Dear Jason P, A sincere thank you for choosing Mgallery Hotel de l’opera Hanoi and for taking your time to review our hotel.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great Stay Close to Hanoi Must Sees!

Catatan Tripadvisor 5.0/5

Felix L Family - 11/06/2019 Ulasan TripAdvisor tersertifikasi

Location's close food, shopping and other local attractions. The bar/cafe's with well designed outdoor area, reasonably priced. The service staffs're friendly, give great recommendation. 24-hour fitness facility was definitely a plus. We spent 2 days away in Sapa, before returning to the hotel. They kindly offered to store our big luggages as well.

Dear Safari16855955101, A sincere thank you for choosing Mgallery Hotel de l’opera Hanoi and for taking your time to review our hotel, we are delighted to know you had enjoyable experience while staying with us. We hope to have many more opportunities to be of service again in future. Warm regards,

Cosy and friendly staffs

Catatan Tripadvisor 5.0/5

lincolnlim Business - 02/04/2019 Ulasan TripAdvisor tersertifikasi

Very centrally located and easy to move around. A mid size hotel but 6 stars to me. Its fill with personal attention to the details and their guest. Resturant caters to both local and international taste buds which is great. Will be back for more!

Dear lincolnlim We are glad that you found the location of Hotel de l'Opera an easy home base for you to move around Hanoi and explore the city. We are equally pleased that you liked both the local and international menu that our Executive Chef has put together for our guests. We look forward to welcoming you back on your next return visit to Hanoi. Best regards Tracey Oliver (Ms.) General Mnager

Hanoi trip in March 2019

Catatan Tripadvisor 5.0/5

Kwok Meng L Family - 31/03/2019 Ulasan TripAdvisor tersertifikasi

My wife and I together with our friends thoroughly enjoyed our short stay at Hotel de l'Opera Hanoi. While the men were out golfing, the ladies were well placed to enjoy the city. At the hotel, the staf were exceptionally helpful and friendly. Nothing was too difficult for them.

Great Hotel/Amazing Service

Catatan Tripadvisor 5.0/5

ChicagoJamesChicago Couples - 25/03/2019 Ulasan TripAdvisor tersertifikasi

Amazing hotel, wonderful room, outstanding service, perfect location. Good breakfast and a wonderful room. Special thanks to Ms. My, who was amazing, going away beyond what we expected. Staff were very friendly and always willing to help

Great location, excellent service in a very historical building

Catatan Tripadvisor 5.0/5

sugimgoh Business - 22/03/2019 Ulasan TripAdvisor tersertifikasi

This is a great hotel in Hanoi, location, right in the middle of it all, the quality of service is excellent, and the GM actually came down to greet me as well! The hotel has a lot of history, back to its opera house days. Highly recommended!

Great MGallery Hotel

Catatan Tripadvisor 5.0/5

osti73 Solo travel - 14/03/2019 Ulasan TripAdvisor tersertifikasi

I have stayed a long weekend at the I'Opera Hanoi. I got all my Platinum Benefits. From the pick up at the Airport to the check out, everything was great. The staff was always great, friendly and supportive. I ll comeback for sure on my next Trip to Hanoi.

A pleasant place to stay at the heart of Hanoi's Centre

Catatan Tripadvisor 5.0/5

Oscar Z Business - 18/02/2019 Ulasan TripAdvisor tersertifikasi

From the friendly receptionist to the professional staff from the bar, everyone made my stay at the Hotel de l'Opera very pleasant. The rooms are tastefully decorated, the breakfast buffet and menu is amazing and the fitness and spa area helps recovering from the hectic of the old town. Also recommended for business travelers who want to recover from the stress of meetings at a tranquil place. I would definitely stay here again!

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