Hotel de l'Opera Hanoi - MGallery

Hotel de l'Opera Hanoi - MGallery bintang 5

Catatan tamu Avis (Peringkat ALL) 4.4/5 349 ulasan

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Keistimewaan hotel

  • Terletak hanya beberapa menit dari Hanoi Opera House dan Danau Hoan Kiem

  • Pelayanan dan fasilitas bintang 5

  • "Desain kontemporer yang anggun dan bernuansa sejarah dan budaya"

  • Layanan Kamar 24 jam

  • Kolam renang berpemanas dalam-ruang, fasilitas golf, dan lapangan tenis

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

Hotel yang disetujui ALLSAFE

Lokasi hotel

Hotel de l'Opera Hanoi - MGallery

29 Trang Tien street, Hoan Kiem district
10000 HANOI

GPS:21.024762, 105.855616

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Hotel bisa diakses kursi roda
  • Kesehatan
  • Air conditioner
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat

Akomodasi kami

Untuk kenyamanan maksimal, semua kamar memiliki tempat tidur inovatif yang dibuat khusus, terdiri dari kasur yang disempurnakan dengan lapisan bulu super tebal dan dilengkapi dengan selimut downy lembut dan bantal ekstra besar.

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Cari tahu selengkapnya

Peringkat ALL  4.4/5  349 ulasan

Peringkat TripAdvisor  4.5/5  1.995 ulasan

Too Short a Stay

Catatan Tripadvisor 5.0/5

Sky_Traveller2000 Bisnis - Ulasan TripAdvisor tersertifikasi

This is the first time I am staying at this hotel. I was very impressed with the room and the hotel decoration. It is very beautiful. Unfortunately, this time round I only stayed for 1 night and did not use any of the hotel facilities or walk around the compound. I had breakfast in the morning and the food is excellent. I will definitely be back soon and stay longer. This way I would be able to enjoy the hospitality of the hotel and give better feedback. Stay tuned.

great stay cant fault it

Catatan Tripadvisor 4.0/5

X8637ZGpeterb Couples - Ulasan TripAdvisor tersertifikasi

it was great the staff are just great , its an old style hotel but very nice the food is nice the staff are so helpful, met the general manger , he was so nice , the hotel needs revamp , the price was high , i would shop around i think it was too much but cant fault it for food and service and location was great .

Dear X8637ZGpeterb, Thank you for corresponding with us and for sharing your feedback. While we will be addressing those areas which require improvement, do know that it was my absolute pleasure to have had the opportunity to meet you and was also pleased to learn that our dedicated team looked after you well. I will be sure to share your nice words with them. I do hope to have the pleasure to welcome you back to Hanoi in the near future, and should we have the privilege in doing so. Kind Regards, Alberto J. Lugo-Vina General Manager

One of our best stays in Vietnam

Catatan Tripadvisor 5.0/5

JonathanAnthes Keluarga - Ulasan TripAdvisor tersertifikasi

Hotel del l'Opera Hanoi was our first stop in a 3 week's adventure through Vietnam, and we could not have been happier with the hotel's service and amenities. We stayed in a two twin-bed suite on the 2nd floor with outward-facing windows. There was virtually no level street noise that came through the windows, and we found the room very comfortable and accommodating to our needs. The furniture, including the chairs, beds and couch, were all very comfortable and the perfect size. The bed was incredibly soft and comfortable and led us to great nights of sleep coming off long-haul flights from the USA. We compared every bed we stayed in previously to this one. The breakfast offerings were great. You had a choice of a la carte or buffet, but the buffet had plenty of offerings that I never felt the need to order a la carte during our 4-day stay. The pool was an excellent way to erase the heat of the day from sight-seeing, but besides the oval mirror in the ceiling, it was nothing to write home about. The lounge chairs outside the pool were very nice, but be careful of the circular wicker egg-shaped chairs. They are not very stable and can easily tip over. As for the service of the staff, impeccable! The attention to detail by the staff is a very noticeable difference from that of hotels in the US. Every day we were greeted by the front desk by our last names and were asked how we were enjoying our stay. We did have a slight incident during our stay, but it was handled by the front desk and management team masterfully. Housekeeping accidentally knocked my Sonicare diamond toothbrush off the vanity and failed to work correctly. I could piece together what happened due to the toothbrush cover being on the floor when we returned. After speaking with the front desk, they immediately called the manager, who confirmed with his team what happened, apologized, and did everything in his power to make things right. Our resolution was agreed upon, and he asked me about my stay: where we were going next, how we were enjoying Hanoi, etc. The transition from the business at hand to a sincere conversation about our travels was customer service at its finest. I can easily see that it would be handled with compassion and ease if a similar situation arose. I cannot thank the staff at Hotel de l'Opera Hanoi enough for a perfect way to start our vacation. They made a lasting impact on our trip.

Dear JonathanAnthes, Thank you for sharing your experience with us and for your recent stay at Hotel de L'Opera Hanoi. It was truly our pleasure to have looked after you during your stay and I will certainly be sharing your nice comments with our team, whom will be delighted to learn that their dedicated efforts did not go un-noticed. From all of us, we do trust your travels home have you well and look forward to welcoming you in the not so distant future, should we have the privilege in doing so. Kind Regards, Alberto J. Lugo-Vina General Manager

Amazing Hanoi Hotel

Catatan Tripadvisor 5.0/5

Wander58975435313 Bisnis - Ulasan TripAdvisor tersertifikasi

I normally eat outside the hotel but This hotel has much of the food i am looking for. Breakfast had unique selections, buffet lunch was great and dinner menu was outstanding. The room was classical and the bed was so comfortable

Dear Wander58975435313, Thank you for sharing your feedback and reaching out to us. It was our absolute pleasure to be your host hotel during your recent sojourn. I was delighted to learn that your experience was met with such positivity; from our hotel's unique bedding to our food and beverage offering. I will be sure to pass along your nice comments with our team so as to make sure their dedicated efforts do not go un-noticed. In the meantime, I do very much trust your travels have you well and look forward to having the opportunity to serve you in the near future, should we have the privilege in doing so. Kind Regards, Alberto J. Lugo-Vina General Manager

Good location but pricey

Catatan Tripadvisor 3.0/5

TMarx Friends getaway - Ulasan TripAdvisor tersertifikasi

Check In/out service at front desk needs improvement. Staff did not make guest feel welcoming. Hotel condition is getting old and dated. Could hear guest speaking attgr next room. Sound proofing is bad.

Dear TMarx, Thank you very much for taking the time to share with us your personal feedback regarding your recent experience at Hotel de l'Opera Hanoi - MGallery. We are sorry to read that your stay with us did not meet your expectations, especially the fact the our team failed to make you feel welcomed. At Hotel de l'Opera Hanoi, we are striving to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Hoang Que Anh (Ms.) Marketing & Communications Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 106 ulasan 9.6/10 Lokasi
  • 140 ulasan 7.8/10 Kamar
  • 169 ulasan 9.1/10 Pelayanan
  • 35 ulasan 8/10 Sarapan
  • 34 ulasan 6.8/10 Kebersihan

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