Mercure Hanoi la Gare bintang 4

Catatan tamu Avis (Peringkat ALL) 4.5/5 421 ulasan

Jaminan Harga
Terbaik
Mercure Hanoi la Gare - Image 1
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Mercure Hanoi la Gare - Image 4
94 Ly Thuong Kiet Street, Hoan Kiem District, 100000 HANOI, Vietnam

Deskripsi

Keistimewaan hotel

  • Restoran Brasserie Prancis dan Vietnam yang lezat

  • "Tersedia pusat bisnis dan layanan fotokopi/percetakan"

  • WiFi gratis dan layanan kamar 24 jam

  • Terletak 20 menit dari stasiun kereta api

  • "Berbagai fasilitas kualitas bintang 4"

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Lokasi hotel

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street, Hoan Kiem District
100000 HANOI
Vietnam

GPS:21.026066, 105.841901

Telepon
Fax +84 24 3944 8317

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok
  • Room service

BRASSERIE LE PAVILLION

Brasserie Le Pavillion yang modern, cerah, dan bergaya memiliki daftar anggur yang inovatif dan menu lezat beragam hidangan khas Vietnam dan internasional. Dilengkapi area taman yang unik dan menawarkan oasis yang menenangkan di jantung kota.

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Peringkat ALL  4.5/5  421 ulasan

Peringkat TripAdvisor  4.0/5  1.420 ulasan

Sertifikat keunggulan 2023

They justify insects on the breakfast spread

Catatan Tripadvisor 1.0/5

AshishDehade Ulasan TripAdvisor tersertifikasi

First and foremost, I want to compliment an absolutely terrific part of the Mercure, La Gare, Hanoi team: Linh! She is outstanding. Always smiling, often working alone catering to multiple guests in the restaurant. She is terrific. Well, the good things end there. - There are insects and fruit flies flying and sitting on the breakfast spread. I brought it up... but there was silence. When I pursued it over 4 days, the manager ultimately had an excuse. She said: Its moisture in the air. Unbelievable and unacceptable. Clearly, terrible hygiene. Mercure didn't seem to care at all. If you fall sick, your problem! - The kitchen seems to have some kind of quota on extra-sauce! I asked for Plum sauce on my grilled chicken - and I was told that they can't serve extra sauce, beyond what came with the first serving! A clear - no. - A server actually gave looks when we asked for water with ice. - While checking out, I had to explain that I had to ask for a laundry bag to give my laundry - and the clothes were brought back in a plastic bag. Why did I need to give the explanation: because the front desk lady demanded why our room did not have a laundry bag when we checked out!

Dear Mr. Ashish Dehade, Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem regarding to breakfast area, service at the restaurant and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nga Vo (Ms.) Front Office Manager

Excellent soundproofing, double set of windows that worked.

Catatan Tripadvisor 4.0/5

Shane S Ulasan TripAdvisor tersertifikasi

We were upgraded due to our Accor membership and enjoyed a large spacious room with late checkout. The bed was very comfortable, and the 8th floor looked like it had been freshly renovated. We walked our bags from the hotel (about 300m) to the train station to take the overnight luxury train to Sapa ( horrendous, see my separate review). We only stayed one night and would stay again if in the area.

Dear Oscardog, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. We are delighted to hear that you find yourself comfortable while staying here with us. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nga Vo (Ms.) Front Office Manager

Fantastic!

Catatan Tripadvisor 5.0/5

gersonn978 Ulasan TripAdvisor tersertifikasi

The Mercury Hotel in Vietnam exceeded all my expectations! The location was absolutely perfect, offering easy access to all the must-see attractions. What truly made my stay exceptional was the incredibly attentive and friendly staff. They went above and beyond to ensure I had everything I needed, making me feel truly welcome. I can't wait to visit again!

Dear gersonn978, Thank you for your positive review and for choosing Mercure Hanoi La Gare for your recent stay. We are delighted to hear that our location was convenient and our staff was helpful during your stay. We strive to ensure that all of our guests have a comfortable experience at our hotel, so we truly appreciate your feedback. It sounds like you were able to make the most of your trip and explore all must-see attractions. Thank you once again and we look forward to welcoming you back soon! Sincerely, Nga Vo (Ms.) Front Office Manager

Lots of singular reviews, I’d be wary….

Catatan Tripadvisor 2.0/5

Lazylemon Couples - Ulasan TripAdvisor tersertifikasi

Booked through British Airways as one of their Chosen accommodation places . I think it must have been a while since they were quality checked . We tried to up grade on BA ‘s web pages and also on the hotel’s site but could not find a way to do this . Our Daughter joined us for a few days and couldn’t even get her self a room on the hotels site , on arrival , we found plenty of rooms available but the up grade price was collosial . And There was plenty of rooms our daughter could have had , she booked in around the corner , to be near to us . Any way , slept reasonably well and just used the hotel as a quick stop over in the city. We Dined out . Lobby bar was the Usual hotel cut , service charge for 2 of the most frothy small beers made the total very expensive. Door jockeys had a smile , and had great local knowledge. Would we stay again .. No Handy for the train Station. Sum of the parts didn’t add up for us .

Dear Lazylemon, Thank you for taking the time to provide feedback on your stay at Mercure Hanoi La Gare. We are sorry to hear that some areas of your stay did not meet your expectations. We understand how important it is for guests to have an enjoyable stay with us; therefore, we take all feedback seriously and will continue working hard towards ensuring all guest experiences meet or exceed expectations going forward. Again, thank you for sharing your valuable feedback with us and we hope this experience has not deterred you from considering future stays with us at Mercure Hanoi La Gare. Best Regards, Nga Vo (Ms.) Front Office Manager

Exceptional staff and lovely hotel

Catatan Tripadvisor 5.0/5

hasans86 Ulasan TripAdvisor tersertifikasi

Lovely hotel and excellent staff throughout the Hanoi hotel. Thank you to all the helpful staff at breakfast, and in particular, all thr Reception staff, Bach, Ly, Thao, Minh, Daf, Ngyay Nhoc, as well front door Haan and Nang. The team were so freindly and helpful. Bach in particular with his great knowledge of the city was always able to advise on the best spots and places to go. My biggest regret was not being able to tip the key staff as I ran out of enough currency on the last day!

Dear hasans86, Thank you so much for taking the time to share your positive experience with us at Mercure Hanoi la Gare. We are very pleased you had a great stay and found our service to be friendly and helpful, especially our team members. We strive to make our guests’ visits enjoyable and memorable, and it’s wonderful to see that we achieved that with your stay. We look forward to welcoming you back in the near future. Nga Vo (Ms.) Front Office Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 214 ulasan 9.5/10 Lokasi
  • 266 ulasan 7.8/10 Kamar
  • 397 ulasan 9.6/10 Pelayanan
  • 10 ulasan 8/10 Internet
  • 135 ulasan 9.2/10 Kebersihan
  • 125 ulasan 8.5/10 Sarapan
  • 114 ulasan 6/10 Kenyamanan
  • 42 ulasan 5.2/10 Fasilitas

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