Novotel Jakarta Gajah Mada

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Novotel Jakarta Gajah Mada 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.8/5 1.676 comentários

Hotel ALLSAFE. Aprovado

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Descrição

Extras do hotel

  • Edifício Heritage como ícone do hotel

  • Perto do antigo centro de Batávia, com apelo cultural, artístico e de lazer

  • Perto dos bairros de negócios, compras e restaurantes

  • Fácil acesso ao Jakarta International Expo Kemayoran, ao Mega Glodok Kemayoran e ao Ancol

  • A 30 minutos de carro do Aeroporto Internacional Soekarno-Hatta

Localização do hotel

Novotel Jakarta Gajah Mada

Jl Gajah Mada No 188, BARAT
11120 JAKARTA
Indonésia

  • BUSWAY:  BLOK M-KOTA OLIMO

  • De avião

    SOEKARNO HATTA A 30 km / 18,64 milhas - Transporte pagamento

  • De trem

    KOTA STATION A 1 km / 0,62 milhas

  • De trem

    STASIUN KOTA A 1 km / 0 milhas

GPS:-6.147345, 106.815573

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Estacionamento
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

THE SQUARE

Deleite seu paladar com o Novotel. Descubra a emocionante simplicidade da saborosa cozinha contemporânea. Pratos criativos, mas bem balanceados, para desfrutar de refeições deliciosas no restaurante do hotel ou na privacidade do seu quarto

Nossas acomodações

Espaçoso, com design contemporâneo e adaptável, o quarto do Novotel é verdadeiramente um local para se viver. Perfeito para todas as suas necessidades

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes para
Novotel Jakarta Gajah Mada

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.8/5  1.676 comentários

Classificação no TripAdvisor  4.5/5  2.743 comentários

Poor Quality

Classificação TripAdvisor 2.0/5

johnbrainb Negócios - Avaliação certificada TripAdvisor

The Lobby, the isle, the room are kinda dark. They did not give the slipper at the room, so I have to asked about it. Two thin pillows were provided in the room, again I need to asked for more proper pillow. Room service and breakfast were okay. Thank God, the staffs were nice, pretty helpful, and hospitable. By paying those amount, I think there are more other options like Artotel, Kosenda, etc that provides more proper quality. In my opinion, even Ibis Style Grand Central Bandung and Ibis Style Bogor Raya have a better quality. So please, improve!

Dear johnbrainb, Warmest Greetings From Novotel Jakarta Gajah Mada, Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, thank you so much for your valuable feedback and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Christiaan JONES General Manager

Been here several times, yet disappointed for the first time.

Classificação TripAdvisor 3.0/5

CostSeem85 Avaliação certificada TripAdvisor

Had to wait for the room No welcome drink No upgrade for platinum loyalty member Small Cockroaches in room Amenities for one person only, and had to ask 3 times Been here several times, yet disappointed for the first time

Dear CostSeem85, Warmest Greetings From Novotel Jakarta Gajah Mada, Thank you for sharing your recent experience. We always aim to deliver a great experience. We are gutted when we miss the mark. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Once again, thank you so much for your valuable feedback. Yours sincerely, Christiaan JONES General Manager

Normal hotel service.

Classificação TripAdvisor 3.0/5

szemunc2017 Negócios - Avaliação certificada TripAdvisor

Doesn't feel any special treat at Gold member status, better as walk in guest. Doubt even walk in China guest can use the priority counter for Accor members, whereas Accor member have to wait and queue. Worst thing was, the check-in staff forgot to return passport...created troubles in finding, these shall not happens in such good hotel like Novotel. Not proper trained and poor services.

Dear Szemunc2017, Thank you for taking the time to tell us about your experience at Novotel Jakarta Gajah Mada. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, We sincerely apologize if it was not reflective of our high standards. Follow-up training with the team to ensure service delivery is up to standard and it is our hope that you will give us the opportunity to better serve you in the near future. Should you need any further assistance for your next visit, please do not hesitate to contact us at h7447-re1@accor.com Sincerely, Christiaan JONES General Manager

Worst hotel

Classificação TripAdvisor 1.0/5

ChandraS747 Negócios - Avaliação certificada TripAdvisor

I stayed here for two nights here. On arrival, I was given the lounge access voucher and when I went to the lounge, I was told that I can only have two drinks, I was shocked and requesting explaination from the manager, instead of handling over his name card, the manager asked me to take a picture of his name card so he can keep his name card! After checking my status, the manager told me just go ahead and have the drink, I returned to the lounge and was told they are not allowed to provide more than 2 drinks, so I told the server to call the manager, the manager came and told me that this is the hotel rules that only two drinks are provided, I have never gone to the lounge with limited drink as far as Accor group of hotel is concerned. The next evening, The same thing happened and I requested the server that I need to complaint to the GM and requested the GM to call me the following day as I was told the GM was there in the evening. The manager actually came but did not approached me, instead instructed the server to send drink to me, the server told me that this is the last drink that I can have! I told the server to return the drink and I do not need that at all. I never come across the lounge restricted only 2 drink for a room! and the GM has not even contacted me! This is TERRIBLE!

Dear ChandraS747, Thank you for taking time to share your recent experience with us. We are very appreciated your constructive feedback and than you for being our loyal our member of Accor Live Limitless. As privilige member you will be given a welcome drink voucher upon check in and you can enjoy the selected welcome drink at our lounge bar dueing your stay. Our lounge bar provide high tea time with the unlimited selected drinks only and the snack buffet. We deeply apologise if we short failed meet your expectation at this time, should you have a chance to give us opportunity to provide you our commitment service excellent and please feel free to contact me at H7447-FO1@accor.com Sincerely, Christiaan JONES General Manager

The best room ever!!

Classificação TripAdvisor 5.0/5

andrianputra2019 Família - Avaliação certificada TripAdvisor

Im checking in at novotel gajah mada, when i 1st check in the hotel suite room is full booked so they gave me one of the suite room owned by the owners... the room number is 2305.. it was one of the best room i got for about 1.3 million rupiahs

Dear andrianputra2019, Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to have chosen our hotel in recent stay and for taking time to write a very gratifying review about our hotel and beyond grateful if you had a pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest. We will keep the good work to create another memorable moment for your next stay. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

Hotel likes a home ;)

Classificação TripAdvisor 5.0/5

Lukendro Negócios - Avaliação certificada TripAdvisor

I always stay in Novotel Gajah Mada when i were in jakarta, because it feels like a home. Specially thanks for Mr Heri (FOM) who is the one helps me whatever i needed. Most recommended for business n familly travellers coz very good in price n location ;) Lukendro

Dear Lukendro, Warmest Greetings from Novotel Jakarta Gajah Mada, We are delighted for you to choosing our hotel in recent stay and for taking time to give very good review about our hotel. We are beyond grateful if you had pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest. We were very pleased to read that you appreciated the assistance of our staff especially Mr Heri we will make sure Mr Heri and the other staff received your warm complimentary and pass this generous welcome, the feedback such as yours has strived and motivate us to do better. We will keep our good work to make another memorable moment for your next stay. Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

Room for Improvement

Classificação TripAdvisor 3.0/5

R T Negócios - Avaliação certificada TripAdvisor

1. Check in and check out took quite long. Appeared as if the team were not well trained 2. Disappointing that lounge only served regular drinks and beers without wine for Platinum customers 3. We'd asked for help re transportation - and when we asked front desk were told that the hotel does not provide transport, Grab will probably not be feasible as it is far, and then the staff walked away. 4. Aircon in gym was not functioning 5. I had pointed out to the staff that the chicken ham served during breakfast had gone sour, and was still being served!!

Dear R T, Warmest Greetings from Novotel Jakarta Gajah Mada, Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, thank you so much for your valuable feedback and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Christiaan JONES General Manager

Value your money

Classificação TripAdvisor 5.0/5

967eddyb Negócios - Avaliação certificada TripAdvisor

Nice Hotel Environment and in Chinatown, Good food can be found around the corner. My 3 days stay in Novotel Hotel Gajah mada really make feel like at home. My compliment to: Hero - Front Office. Angel - Front Office. Wirda - Bar. Reynita - Restaurant. I have seem them giving their best service to anyone who are in need of help.

Nice stay at Novotel Gajah Mada

Classificação TripAdvisor 5.0/5

Budijanto W Solo travel - Avaliação certificada TripAdvisor

I do like to stay at this hotel. I like the environment around this hotel. Due to Accorplus advantage, every time I book this hotel, I always get upgrading room which is always higher than my expectation.

first n last stay

Classificação TripAdvisor 2.0/5

GohYH93 Negócios - Avaliação certificada TripAdvisor

first n maybe last stay here. if not because I am a accor member, I will not stay here. maybe pampered by other accor hotel, this is probably the worst. no upgrade to next level even for a platinum member, free fruit plater of 3small fruits. in room amenities-tea bags, laundry bag, hand towel not replaced daily. breakfast looked big spread but local food only. I went to holiday inn down the street and found the hotel newer, better and probably same price.

Dear GohYH93, Thank you for taking the time to submit your review following your recent stay at the Novotel Jakarta Gajah Mada. I would like to thank you for bringing to our attention that we are still facing some challenges to achieve excellency, if we were not able to go beyond your expectations, please accept our truthful apology. I understand that this was very upsetting and we at no level wish to distress you and any of our guests. We do hope that somewhere in the future you will consider returning to our property and that we can welcome you back. Sincerely, Christiaan JONES General Manager

Lukman Family

Classificação TripAdvisor 4.0/5

LukmanFamily Família - Avaliação certificada TripAdvisor

Nice short vacation with family... The rooms are spacious, breakfast is very varied, the swimming pool is pretty good only the water feels salty because of chlorine. Overall, the hotel is pleasant & the kids enjoy staying here. Unfortunately, the hotel card is often a mistake so we have to go back and forth to the receptionist to reset it.

Dear LukmanFamily, We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

Awesome stay!

Classificação TripAdvisor 5.0/5

Ariel S Família - Avaliação certificada TripAdvisor

Great location. There's a shopping mall accross. Excellent Front Office, and restaurant service. Food are great, there's a variation on everyday breakfast. Kudos to the hotel staffs and officers I've come accross to. To Suhum, Sayu, Sudiro and Hendi, who handles well the situation on a miscommunication regarding the room prefeence on our stay. Novotel never fails us. Thanks guys!

Dear Ariels S. Thank you for choosing to stay with us at The Novotel Jakarta Gajah Mada and for posting your wonderful comments. We highly appreciate the compliments to our Front Office Team and we were also really pleased to read how much you enjoyed the location and the hotel overall. It is indeed a privilege to be located at the door steps of the shopping malls across. We hope we will have the pleasure of welcoming you and your family back with us soon. Sincerely, Christiaan JONES General Manager

long time not leisure

Classificação TripAdvisor 5.0/5

Hendra H Família - Avaliação certificada TripAdvisor

Back enjoy my leisure at novotel.. it's very nice and comfortable place and the room so clean i enjoy my leisure but it's very pithy only 1 night i stay there. but next time may be i shall take 3 night.. :)

Dear Hendra H, We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

Wrong Hotel Booked

Classificação TripAdvisor 3.0/5

Scenic47425197467 Negócios - Avaliação certificada TripAdvisor

I mistakenly booked online this Gajah Mada branch instead of the other Novotel in Jakarta which I have previously stayed before. This one is below in service and quality of amenities such as breakfast food which is too local, very limited western or Chinese food served. Location is not too good except for the small supermarket nearby, restaurants are not a walk-away available. Room service food is average. The Starbucks within the facility is one great thing in an average hotel set-up. This Novotel branch is way below the standards of Novitel in Bangkok and even in Yangon. The Siam Square and Novotel Max in Bangkok and Yangon respectively+ are far better in all respects.

Dear Scenic47425197467, Thank you for taking your time writing this review. we would like to sincerely apologize due to the inconvenience happen during your stay. Please be rest assured that this is not typical neither a standard of product and service we are providing to our customers. We do hope that we could serve you better in the near future. All comments from our valued Guests especially yourself is treated as the valuable input for improving our quality of products and services dedicated to our guests in the future. Again, let me extend our sincere gratitude for your input and we look forward to welcoming you back to our hotel. Best Regards, Christiaan JONES General Manager

Overall very good

Classificação TripAdvisor 5.0/5

Resort02296978541 Negócios - Avaliação certificada TripAdvisor

Good services, best room upgrade for Accor plus member, free lounge access at premier room, great breakfast with various menu, special thanks to Accor plus, all staff of Novotel Gajah Mada and Mr. Cristiaan Jones for the best privilege services.

Dear Valued Guest, Thank you so much for staying with us at The Novotel Jakarta Gajah Mada and for posting such am amazing review. I am so delighted to hear that you enjoyed all aspects of our hotel and especially our service quality. I will certainly share your kind words with the team. We are all definitely looking forward to your return visit in the near future. Sincerely, Christiaan JONES General Manager

Amazing Stay

Classificação TripAdvisor 5.0/5

Sightseer19030800214 Família - Avaliação certificada TripAdvisor

Novotel Hotel Gajah Mada is very great. I stayed in the suit. The suit is very big and confortable. The hotel provides various facilities in and outside the room. The breakfast is delicious. The staff assist me very friendly. The location is very strategic. I would recommend Novotel Hotel Gajah Mada to my friends

Dear Sightseer19030800214, We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

Home Sweet Home

Classificação TripAdvisor 5.0/5

AlanLim Negócios - Avaliação certificada TripAdvisor

Home is the only word I can describe when I come back to this very hotel which I have been staying all this while. Many thanks to the Staff who arrange the room and make the whole process of checking in so smooth as always.The only thing that I would highlight is room service food which can be improve by a small tad. The rest of the hotel service...Perfect

Dear Alan Lim, Thank you for allowing us to read your wonderful comments and how much you enjoyed your stay at the Novotel Jakarta Gajah Mada. We are all very glad that your situation has found a positive outcome. Every day we strive to deliver the best service to our guests who do not only honor us with their presence in our hotel but share a moment of their life with us. For our business travelers we always attempt to create a “Home away from Home”, even if that is just for one night. Your remark towards our room service food has been carefully noted and It is feedback such as yours that enables us to adjust and better serve our guests and meet their satisfaction. On behalf of my teams, I once again sincerely thank you for sharing your experience, and we hope your next visit will be even more pleasant. Yours Sincerely Christiaan JONES General Manager

good reveiw

Classificação TripAdvisor 4.0/5

Venture25609700768 Solo travel - Avaliação certificada TripAdvisor

hotel is nice. taxi stand, restaurant and convenience store are on the door step. hotel room, bathroom is all clean. stayed at the hotel back in 2016 and now i am back. starbucks near by (used to be 7,11)

Dear Venture25609700768, I would like to thank you for taking the valued time to share your feedback on Tripadvisor following your recent stay at Novotel Jakarta Gajah Mada. It is our pleasure to know that you have enjoyed our service and facilities provided throughout your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

My stay in Novotel

Classificação TripAdvisor 5.0/5

fenesohk Negócios - Avaliação certificada TripAdvisor

Nice hotel and staffs. Hotel upgraded my room because I am a gold member. Free to enter lounge and enjoy complimentary. Also hotel gave me nice fresh fruits in my room and still enjoying fresh juice for welcome drink. nice hospitality.

Dear fenesohk, Warmest Greetings from Novotel Jakarta Gajah Mada Thank you for sharing your recent experience and would like to extend our sincere gratitude with your memorable moment at Novotel Jakarta Gajah Mada. We are pleased that you are enjoy our lounge. Once again, thank you so much for your valuable feedback and we cannot wait to welcoming you again at Novotel Jakarta Gajah Mada. Yours sincerely, Christiaan JONES General Manager

Loyalty recognized and rewarded

Classificação TripAdvisor 5.0/5

Sanjay V Friends getaway - Avaliação certificada TripAdvisor

I chose this hotel because of the close proximity to the wedding location that I had gone to attend. However I was pleasantly surprised by the service standards and recognition of my loyalty to Accor. I was upgraded with lounge benefits and served with care and respect. The only recommendation I have for the hotel is the appearance of the bed linen. They looked very pale and off color. They were clean but looked off white.Sudhiro at concierge was excellent. He even went out of his way to walk to the money changer to exchange money for me as it was hot outside and it was 10-15 mins walk. I wish him success in his career.

Dear Sanjay V, I would like to sincerely thank you for staying with us and your wonderful review on Trip Advisor. It is fabulous to know that you enjoyed our service and hospitality I will certainly share your praises to Sudiro. He will be delighted to hear from you. I am extremely glad to read that you had a wonderful experience when staying with us. At Novotel Jakarta Gajah Mada we strive to deliver excellence in service to all our patrons consistently. I hope we have the pleasure of welcoming you back very soon again. Sincerely, Christiaan JONES General Manager

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