Grand Mercure Jakarta Harmoni

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Mensagem informativa

Grand Mercure Jakarta Harmoni 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.9/5 1.608 comentários

Hotel ALLSAFE. Aprovado

Grand Mercure Jakarta Harmoni
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Descrição

Extras do hotel

  • Grand Mercure Jakarta Harmoni is strategically located in the heart of Jakarta's Capital city.

  • Only 30' minutes' drive (26 km) to Soekarno Hatta International Airport.

  • Near Shopping Center, Embassy and office's.

  • Since the opening in November of 2012, this hotel is known as the first brand for Accor Group

Nossas acomodações

Localização do hotel

Grand Mercure Jakarta Harmoni

Jl Hayam Wuruk No 36 37
10120 JACARTA
Indonésia

Tel: +62 21 3453777

Fax: +62 21 3453999

  • TRANS JAKARTA:  BLOK M KOTA SAWAH BESAR

  • De avião

    SOEKARNO HATTA A 24,5 km / 15,22 milhas - Transporte pagamento

  • De trem

    GAMBIR A 3,1 km / 1,93 milhas

GPS:-6.160168, 106.81966

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Estacionamento
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

HARMONY SQUARE COFFEE SHOP

O autêntico café com elegante design e construído para dar a você uma experiência gastronômica. Serve sofisticadas seleções de pratos e vinhos sugestões de vinhos para deixar seu jantar perfeito.

Avaliações dos nossos hóspedes para
Grand Mercure Jakarta Harmoni

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.9/5  1.608 comentários

Classificação no TripAdvisor  4.5/5  2.383 comentários

Clean and spacious room

Classificação TripAdvisor 4.0/5

Dsoe7 Negócios - Avaliação certificada TripAdvisor

Room was very clean and spacious although breakfast option is very boring (hasnt changed since 10 years ago) Toiletries were clean and bathroom was also clean although the shower head smells a bittttt

Yang terhormat Bapak Dsoe, Terima kasih atas kepercayaan bapak untuk memilih hotel kami sebagai hotel pilihan untuk menginap dan atas waktu yang telah diberikan bapak untuk menulis pengalamannya di Trip Advisor. Kami senang anda puas atas pelayanan kami yang konsisten tiap harinya, Kami akan terus selalu memberikan pelayanan yang terbaik karena itu merupakan salah satu prioritas dari hotel kami. Sekali lagi kami ucapkan terima kasih telah memilih hotel kami dan kedatangan Bapak selanjutnya akan sangat kami nantikan. Hormat kami, Subendi General Manager

Very comfortable

Classificação TripAdvisor 5.0/5

KelvinLim70 Negócios - Avaliação certificada TripAdvisor

Very good service. Room is very clean. Value of money. Very good location. Opposite the Gajah Mada Mall. Many restaurant around. Easy to find transportation. Very comfortable and have a good sleep. Room upgrade as a Platinum member from Accor.

Hi KelvinLim70, Greetings from Grand Mercure Jakarta Harmoni. Thank you for the positive review, it brings us joy to hear that you enjoyed every aspect of your stay with us. As we strive to deliver sublime experiences for all our guests. Also we are glad to hear that our warm hospitality from our team were delightful highlights your stay with us. As you mentioned, one of our point is strategic location in the heart of Jakarta. Surrounded by central business district and famous local attraction. Follow us on instagram @grandmercurejktharmoni for our special promotion. Please do not hesitate to reach out us at Grand Mercure Jakarta Harmoni +621 3453777 should you wish to book for your next stay. Best regards, Yoesi Bagus Taruna General Manager

Grand Mercure Harmoni

Classificação TripAdvisor 5.0/5

Crestindonesia Negócios - Avaliação certificada TripAdvisor

Great experience. The Duty Managers are very kind and helpful. But the hotel operators are not helpful. Every time I called and pressed the "Need Help" button, likely things were not get done. Subsequently, I whatapps the Duty Managers. They are very efficient and helpful.

Hi CrestIndonesia, Thank you for your review, we just shared this feedback to our team for the improvement especially to the team who's in-charge in operator. And it brings us joy to hear that Duty Manager, can deliver sublime experiences for you. For any update about our special promotion, follow us on instagram @grandmercurejktharmoni. Please do not hesitate to reach out us at Grand Mercure Jakarta Harmoni +621 3453777 should you wish to book for your next stay. Best regards, Yoesi Bagus Taruna General Manager

Recomended Hotel !

Classificação TripAdvisor 5.0/5

astrialmasih Avaliação certificada TripAdvisor

Grand Mercure Harmoni is one of the best hotel in town. The hotel location is really strategic in the central of Jakarta city. It's the best choice for your business travel even for family staycation. We stayed 2 nights at the spacious room of Grand Mercure Harmoni. We would like to shout out to Mr. Taufik Ismail for his services during our 2 nights staycation and made us feel welcome. Grand Mercure Harmoni should be proud to have prifessional manager like him, he deserves to get a credit. Thank you Grand Mercure Harmoni & thank you Mr. Taufik. Definitely will come back again.

Dear Ibu Astri Almasih, Warmest greetings from Grand Mercure Jakarta Harmoni. Thank you for the positive review, it brings us joy to hear that you enjoyed every aspect of your stay with us. As we strive to deliver sublime experiences for all our guests. We will shared this appreciation from you to Taufik. Hotel is strategically located in the heart of Jakarta, surrounding by central business district and local attraction. Also part of ALLSAFE program by Accor to elevated hygiene & prevention measures to ensure your safety. For your next stay, we recommend you to try our signature menu Sop Buntut and Nasi Bakar. For any update about our special promotion, follow us on instagram @grandmercurejakartaharmoni. Please do not hesitate to reach out us at Grand Mercure Jakarta Harmoni +621 3453777 should you wish to book for your next stay. Best regards, Yoesi Bagus Taruna General Manager

Quarantine stay

Classificação TripAdvisor 5.0/5

lutzr191 Negócios - Avaliação certificada TripAdvisor

Stayed in Grand Mercure Harmoni second time this year - both were for quarantine purposes.This time the hotel took stricter measure for check in - imposed by the authorities. All very professional. The biggest improvement was the quality and presentation of the food. A nice service was the drinks and snack cart in the afternoon. Instead of calling room service, they come to the door. If this service can find an improvement, try to have the cans of the drinks cold. Small item of complaint in an otherwise very good time. I will come again in October.

Thank you for choosing to stay with us and welcome back . As we believe that personalized service and attention to the smallest details are important. We are happy to know that you enjoy your repatriation stay with us. Thanks to all positive review and also We are thankful for your compliments and will continue to enhance our legendary quality experience to ensure that your next visit will be another enjoyable one We look forward to the pleasure of welcoming you back to our hotel. Regards, Rulvastina Randy General Manager

Great room

Classificação TripAdvisor 4.0/5

AriroM1 Negócios - Avaliação certificada TripAdvisor

It is quiet room. It is easy for you to sleep. I really enjoy the room service. The food is tasty. Hotel location is great for business, near to center of the city. It is very easy to get public transportation.

Dear Mr/Mrs AriroM1, I appreciate the time you have taken to write this gracious review for Grand Mercure Jakarta Harmoni during your stay with us. It is a real pleasure to read that you are very satisfied with your stay and the service level of our associates has highly contributed to your satisfaction, as it is our aim to always provide an exceptional experience for every customer, therefore your feedback is very important for us. We are looking forward to welcoming you back in the near future. Best Regards, Lalu Aswadi Jaya General Manager

Well-equipped hotel for business trip

Classificação TripAdvisor 5.0/5

Prima_Biromo Negócios - Avaliação certificada TripAdvisor

I enjoyed a good stay in this hotel. The room is well-equipped and convenient, with a quite clean bathroom. For breakfast, the hotel offered variety of menu. They even served traditional Indonesian herbal drink (jamu). Overall, it is an enjoyable stay.

Dear Mr Prima_Brimo, Thank you for staying with us and taking your time to write your comment in Trip Advisor. Your positive feedback is much appreciate and it is definitely motivate our team to continue proudly give the best service to our customer. Again thank you for sharing and see you soon! Best Regards, Djulkarnain General Manager

Wonderful hotel in Jakarta

Classificação TripAdvisor 5.0/5

Adrian_and_Yuli Couples - Avaliação certificada TripAdvisor

We had another wonderful stay at the Grand Mecure Harmoni. All the staff are very friendly and helpful - special mention to the reception staff and Nanda and team up in the Sky Lounge where the food is great and a really nice wine list. Thanks to all the staff and will see you again soon.

Dear Mr Adrian adn yuli, Thank you for choosing our hotel as your accommodation in Jakarta. We are happy to hear that you enjoy stay in our hotel. Your positive review about our hotel facilities & services we appreciate. Thank you again for sharing your experience on Trip Advisor, and we do look forward to welcoming you again in the near future. Best Regards, Djulkarnain General Manager

Comfortable Stay

Classificação TripAdvisor 3.0/5

geraldp690 Friends getaway - Avaliação certificada TripAdvisor

Room is nice and clean. Housekeeping staff even do a night turndown service for me. The reception staff are also very friendly and accommodating. Location is very good. Just opposite the hotel, there is a mall with a big supermarket. As a frequent traveler and Platinum member, I am just disappointed that there is no executive lounge in the hotel (unlike any other Grand Mercure all over the world) and the welcome drink serve is only coffee, tea or juice (not even the freshly blend ones). The worst thing is there is a skylounge and I see people smoking in the airconditioned place (didn't the Indonesian law stated no smoking in all public place). There is supposed to be a movie screening (The lion King) but it didn't happen. I was even told to buy alcoholic drink if I want to sing karaoke (very bad practice, how about muslim customers). I do certainly hope the hotel management can go something about it.

Dear Mr Gerald P, Greetings from Grand Mercure Jakarta Harmoni and thank you very much for sharing your feedback through TripAdvisor. First of all, we thank you for choosing Grand Mercure Jakarta Harmoni as your place to stay during your recent visit to Jakarta. I want to express my sincere apologies for your experience and thank you for bringing this to our attention. In addition, allow us to update you that we will investigated further your issue with the Department concerned. On behalf of staff & management Grand Mercure Jakarta Harmoni, please kindly accept our sincere apologies for this incident & inconvenience caused. Best Regards, Djulkarnain General Manager

Grand Mercure not so Grand

Classificação TripAdvisor 3.0/5

Paul O Negócios - Avaliação certificada TripAdvisor

Room was good and spacious. Breakfast Buffet was far away to be a Grand experience. Many dishes were empty, slow staff for refilling. very limited selection if you are not an Asian national. Service at the bar slow and disappointing refusing us drinks because of a problem in the deposit amount done at check in.

Dear Swissteddy1968, Greetings from Grand Mercure Jakarta Harmoni and thank you very much for sharing your feedback through TripAdvisor, I wish to express my sincere apologies for your experience and thank you for bringing this to my attention. I hope that you will give me the opportunity to show you that we can offer you an unforgettable experience during your next stay with us. In addition we are all looking forward to welcome you back to the Grand Mercure Jakarta Harmoni, meanwhile my team and I wish you a relaxing week ahead! Best Regards, Djulkarnain General Manager

Nothing is to hard for the staff

Classificação TripAdvisor 5.0/5

OnAir42295290297 Solo travel - Avaliação certificada TripAdvisor

Room and services were as expected which was excellent, all the staff from the concierge to housekeeping were willing to do what they could to ensure my stay was nothing else but excellent Will stay again in Grand Mercure Harmony without any hesitation in the future.

Dear OnAir42295290297, I appreciate the time you have taken to write this gracious review for Grand Mercure Jakarta Harmoni during your stay with us. It is a real pleasure to read that you are very satisfied with your stay and the service level of our associates has highly contributed to your satisfaction, as it is our aim to always provide an exceptional experience for every customer, therefore your feedback is very important for us. We are looking forward to welcoming you back in the near future. Best Regards, Djulkarnain General Manager

Nice hotel with friendly service and room conditions

Classificação TripAdvisor 5.0/5

Younghwan_Kim726 Couples - Avaliação certificada TripAdvisor

Grand Mercure Jakarta Harmoni is a hotel that always stays when I visit Jakarta. The great thing is the spacious rooms and the friendly staff. The disadvantage is the lack of soundproofing in the rooms. ACCOR Membership is preferred at the hotel.

Dear YoungHwan_Kim_KOR, I appreciate the time you have taken to write review for Grand Mercure Jakarta Harmoni during your stay with us. It is a real pleasure that you are satisfied with your stay. Apologies with the situation that didn't meet your expectations. We are looking forward to welcoming you back in the near future. Best Regards, Djulkarnain General Manager

I recommend this hotel

Classificação TripAdvisor 5.0/5

flowseller w Solo travel - Avaliação certificada TripAdvisor

Very nice stay in this hotel.. the personal is very polit .. they always wants to do their best to make you happy.. special gift to Nicko from the reception .. thank you for your help.. I will come vack

Dear Flowseller W, Thank you for choosing our hotel as your accommodation in Jakarta. We are happy to hear that you enjoy stay in our hotel. Your positive review about our hotel facilities & services we appreciate. Thank you again for sharing your experience on Trip Advisor, and we do look forward to welcoming you again in the near future. Best Regards, Djulkarnain General Manager

Nearly Perfect BUT I must protest

Classificação TripAdvisor 2.0/5

imran s Couples - Avaliação certificada TripAdvisor

This excellent hotel deserves top marks and a high score however, I cannot give 5 starts until they stop using plastic water bottles. In reception there's a sign that says "Say No To Plastic Bottles" but they give you no option BUT to use plastic bottles. When I asked them to refill my water bottle they looked confused and simply offered me a plastic water bottle and when I said NO please refill they laughed at me and opened a plastic water bottle and emptied it into my bottle - I mean what was the point. It shows the staff have no idea and that the management are not taking the environment seriously. They obviously don't think that training the staff into these matters are important. As a BIG international hotel chain the Accor group should know better and lead the way. ALL people reading this should give LOW marks to any hotel that uses plastic bottles. Perhaps now the Grand will stop laughing and actually do something to fix the issue. Supply water dispensers to refill and use glass bottles.

Dear Couchpotatoe510, First of all, I thank you for choosing Grand Mercure Jakarta Harmoni as your place to stay during your recent visit to Jakarta. I am sorry to hear that you have experience unpleasant situation about plastic usage. Actually, we have done some practices in order to support global action on reducing plastic usage in our daily operation. We are using glass water bottle for our meeting activities at our meeting room and using stainless-til straw to replace the plastic one. We have provided dispensers at most of all guest floor pantry and our glass bottle, are also ready to be use when our guest are prefer not to use plastic bottle for there drinkable supplies at the guest room. Thank you for your kind input and I will pursue the time on the subject to ensure all of our team member understand well and be able to explain to our guess accordingly. Once again I apology for this inconvenience caused and my team and i look forward to welcoming you back with better service. Thank you, Djulkarnain General Manager

comfortable

Classificação TripAdvisor 3.0/5

GohYH93 Negócios - Avaliação certificada TripAdvisor

room upgraded. gym is good for work out. breakfast spread is good, but bacon n soup very salty. room welcome food could have been better, but not replace daily. better to serve fruits. pillow n king bed is comfortable.

Dear Mr/Mrs GohYH93, Greetings from Grand Mercure Jakarta Harmoni and thank you very much for sharing your feedback through TripAdvisor, I want to express my sincere apologies for your experience and thank you for bringing this to my attention. I hope that you will give me the chance to show you that we can offer you an unforgettable experience during your next stay with us. In addition, allow me to share with you that we will investigate further regarding your concern in the comment with the Department concern. We are all looking forward to welcome you back to the Grand Mercure Jakarta Harmoni, meanwhile my team and I wish you a relaxing week ahead! Best Regards, Djulkarnain General Manager

Bad WiFi in room .

Classificação TripAdvisor 3.0/5

Jet46977850167 Negócios - Avaliação certificada TripAdvisor

The WiFi in the hotel room was bad and slow. It’s been the same and nothing has improved. Disappointed but I’m sure the management will not do anything as I have told many times but it continues to be bad.

Dear Mr. Jet46977850167, Greetings from Grand Mercure Jakarta Harmoni and thank you very much for sharing your feedback through TripAdvisor, I wish to express my sincere apologies for your experience and thank you for bringing this to my attention. I have reviewed your situation with all managers concerned to avoid this from happening again in the future to our guests. Please forward us your details by sending an email to us at H8535-RE@accor.com for further follow up. I hope that you will give me the opportunity to show you that we can offer you an unforgettable experience during your next stay with us. In addition we are all looking forward to welcome you back to the Grand Mercure Jakarta Harmoni, meanwhile my team and I wish you a relaxing week ahead! Best Regards, Djulkarnain General Manager

Positive Vibes

Classificação TripAdvisor 5.0/5

Kellyk82 Família - Avaliação certificada TripAdvisor

Hotel is decent, location wise is not in the city centre, so a ride there would take about 20 minutes depending on traffic. Love the vibe that this hotel has. Staff are helpful and friendly, even amongst themselves and you can see they are happy working in the hotel. Enjoyed my stay.

Dear Mr/Mrs. Kellyk82, Warm Greetings from Grand Mercure Jakarta Harmoni. Thank you for your feedback which posted and shared to the TripAdvisor readers. It is a pleasure for us to hear that our guests are satisfied with our products and our service levels. We look forward to welcoming you again in our hotel. Best Regards, Djulkarnain General Manager

Good Ambience

Classificação TripAdvisor 4.0/5

Safari04142317837 Negócios - Avaliação certificada TripAdvisor

Good Services and Good Environment. Room is clean and well maintain. The hotel is near amenities like transport and supermarket, eating outlets. The interior decors are quite refine and convenient are well provided.

Dear Mr/Mrs safari04142317837, Warm Greetings from Grand Mercure Jakarta Harmoni. Thank you for your feedback which posted and shared to the TripAdvisor readers. It is a pleasure for us to hear that our guests are satisfied with our products and our service levels. We look forward to welcoming you again in our hotel. Best Regards, Djulkarnain General Manager

Noisy night

Classificação TripAdvisor 1.0/5

dixon_tan1 Negócios - Avaliação certificada TripAdvisor

Last nighty before I check out. My floor was 2 floor above the pool, the band was playing till midnight. It was very loud, I spoke to the front desk and they can't do anything. I'm not very happy with this kind answer and treatment. The TV volume setting is fixed to prevent loud disturbing other guest, there's sign along the hallways to be quiet. Yet, you allow the band to play till midnight. Thanks to you, I didn't get a good rest.

Dear Mr. Dixon_Tan1, Greetings from Grand Mercure Jakarta Harmoni and thank you very much for sharing your feedback through TripAdvisor, I wish to express my sincere apologies for your experience and thank you for bringing this to my attention. I have reviewed your situation with all managers concerned to avoid from happening again in the future to other guests including your goodself. I hope that you will give me the chance to show you that we can offer you an unforgettable experience during your next stay with us. In addition we are all looking forward to welcome you back to the Grand Mercure Jakarta Harmoni, meanwhile my team and I wish you a relaxing week ahead! Best Regards, Djulkarnain General Manager

Great Stay at Grand Mercure Jakarta Harmoni

Classificação TripAdvisor 5.0/5

Nash C Negócios - Avaliação certificada TripAdvisor

Many thanks for the hotel staffs especially the Harmoni Cafe staff. I have been staying a few times with Grand Mercure Jakarta Harmoni and each time of my stay,I noticed some improvements. This time around is the hotel have installed more lights in the room and corridors. It make it much easier and less freigtening as previously it was quite dim in both the rooms and corridors. Well done!I have been upgrade to the Family suite room upon check in as a Le Club Platinum member privileges. Thank you for this. Staffs at the Harmoni Cafe is marvellous. They are friendly and focus on their job. I noticed that the breakfast sessions can be extremely busy but the staffs are managing it well and they always smiles and made their guest welcoming. This is a tremendous improvement as previously, the restaurant is understaff and I need to wait quite a long time to get fresh cutleries to be replace and the table cleaned. Well done! However, there is a shortfall at the bar located at the lobby. I redeemed my welcome drink at the bar. The bartender attended to me seems do not know what drinks am I eligible for my Platinum welcome drink voucher. He have to telephone his colleagues to find out. When I requests for a red wine for my welcome drink voucher, I have asked him on whether the options of red wines are dry or fruity. He doesn’t know what I am saying. He has to show me to bottle of red wine. To be honest, this is my first time experiencing a bartender that doesn’t know their products and item that they are promoting at the bar! I ended up having honey lemon instead of red wine because of the frustration. Overall, the stay is good and I would recommend that the hotel needs to consider re-training their staffs on the Le Club Accor privilege the member are entitled to (Silver, Gold and platinum status). Also the bartender needs more training on the type of beverages offered at the hotel.

Dear Mr/Mrs Nash C, Greetings from Grand Mercure Jakarta Harmoni and thank you very much for sharing your feedback through TripAdvisor, I want to express my sincere apologies for your experience and thank you for bringing this to my attention. I hope that you will give me the chance to show you that we can offer you an unforgettable experience during your next stay with us. In addition, allow me to share with you that we will investigate further regarding your concern in the comment with the Department concern. We are all looking forward to welcome you back to the Grand Mercure Jakarta Harmoni, meanwhile my team and I wish you a relaxing week ahead! Best Regards, Rulvastina Randy General Manager

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