Novotel Phuket Kamala Beach 4 stars

Customer review rating (ALL Rating) 4.3/5 1,443 reviews

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Novotel Phuket Kamala Beach - Image 1
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Novotel Phuket Kamala Beach - Image 4
118/16 Moo 3, Tambon Kamala, Amphur Kathu, 83150 PHUKET, Thailand

Description

Hotel extras

  • Direct beachfront access

  • Rooftop bar with stunning sea views

  • Only a short drive from the hustle and bustle of Patong

  • Jacuzzi and Pool Villas with private water features

Our accommodation(s)

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Hotel location

Novotel Phuket Kamala Beach

118/16 Moo 3, Tambon Kamala, Amphur Kathu
83150 PHUKET
Thailand

GPS:7.96337, 98.28372

Telephone
Fax +66 76 303 777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,443 reviews

TripAdvisor Rating  4.0/5  2,397 reviews

Certificate of excellence 2024

Checked out early

TripAdvisor rating 3.0/5

willieasmith2 Families - TripAdvisor review

The hotel is just ok but not terrible like some reviews say. We left early because we had a very late flight and wanted to be somewhere that had a nice pool and restaurants to hang out for the day. If you want a place to lay your head and have breakfast after touring all day this hotel is fine for that. If you’re looking for resort amenities and vibe this is not the place for that.

Customer review rating 1.5/5

Ivan Families - Confirmed reviews ALL

The hotel needs renovation ,all furniture is old, we were given room at 1st floor ,but located in the corner and feeling you are in a basement, seems like renovation was 20_25 years ago . The cost of 120 usd for night is not matching the service and comfort you get at all, we left after 2 days to another hotel . Only plus currently is location near the beach. Pls do renovation in case you charge market level price for a night.

Amazing place for holiday

Customer review rating 4.5/5

Tata Couples - Confirmed reviews ALL

Great location, beach was amazing, staff were extremely helpful, food is not bad either, very quiet and pretty.

Dear Yinong J., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Phonchanok Jinpon Digital Marketing & Communication Mgr.

Amazing

Customer review rating 5.0/5

N. Business - Confirmed reviews ALL

Thank you for the kind and professional support provided by the reservation team!

Dear Ngo N., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Phonchanok Jinpon Digital Marketing & Communication Mgr.

Run down property filled with Lizards

Customer review rating 1.0/5

Anonymous Solo - Confirmed reviews ALL

Overall the property is very run down and needs a full renovation. The front desk staff particularly the one during night shift is totally uncooperative. I reached at midnight and the room was not ready. When I went to the room the housekeeping had thrown the mattress on the floor outside the room. One staff was lying on the bed. When they saw me, they started making up the room taking the same mattress on the floor and putting it on the bed. The electric sockets in the room was not working. Also the property is filled with lizards all along the alley.

Dear Ms. R., Thank you for taking the time to share your concerns about your recent stay with us. We are very sorry to hear that you had a negative experience, and we sincerely apologize for the inconvenience and disappointment this must have caused. We understand your frustration regarding the condition of the property. We are committed to providing a clean and comfortable environment for our guests and we are currently addressing these issues to ensure that this does not happen again. Regarding the housekeeping staff, we have launched an investigation into this matter and will take appropriate action to ensure that our standards of service are met. We are also aware of the lizard issue, as a tropical resort this could happen all the time and we are working with our pest control team to improve it. Once again, we apologize for the shortcomings you experienced during your stay. We value your feedback and will use it to improve our services going forward. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Kind regards, Pataraseth Pokinbenjarasamee (YU) General Manager

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Other web-users rate our hotel

  • 837 reviews 8.6/10 Location
  • 1,017 reviews 6.9/10 Room
  • 1,098 reviews 8.6/10 Service
  • 20 reviews 5.9/10 WiFi
  • 613 reviews 9.1/10 Beach
  • 469 reviews 7.8/10 Breakfast
  • 377 reviews 5.5/10 Cleanliness
  • 352 reviews 4.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.