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お客さまの声 4.3/5 3,093 件のレビュー

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ホテル メルキュール ブリュッセル サントル ミディ

Boulevard Jamar 25 29
1060 ブリュッセル
ベルギー

電話番号: +3225281890

ファックス: (+32)2/5281891

チェックインは14h00からです

チェックアウトは12h00です

  • MIDI SOUTH :  20,27,49,50,78 MIDI SOUTH

  • MIDI SOUTH :  2 ET 6 MIDI SOUTH

  • 飛行機で

    BRUSSELS NATIONAL 16.7km / 10.38 マイル

  • 電車で

    GARE DU MIDI 0.45km / 0.28 マイル

GPS:50.839375, 4.338568

当ホテルの客室

メルキュール ブリュッセル サントル ミディでは、お客様のニーズにあわせて、多彩な客室からお選びいただけます。美しい内装のスーペリアルームまたはエグゼクティブ スイートでの滞在をお楽しみください。無料Wi-Fi、セーフティ ボックス、コーヒー/ティーメーカー、バスタブまたはシャワーが付いたバスルームを完備。

スーペリア客室、ダブルベッド 1 台

バリアフリールーム
  • 最大人数: 2
  • 面積: 最小 30 / 323 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
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スーペリア客室、シングルベッド 2 台

バリアフリールーム
  • 最大人数: 2
  • 面積: 最小 30 / 323 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • ワークデスク(...)

スーペリアルーム、ダブルベッド1台、ソファ

  • 最大人数: 3
  • 面積: 最小 30 / 323 sq ft
  • 客室内Wi-Fi
  • 高速インターネット
  • 客室内ミネラルウォーター無料提供
  • コーヒー、紅茶、ポット
  • ワークデスク(...)
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BAR

BAR

非契約写真

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会議室

  • 会議室の数:4

  • 最大サイズ:100 m²

  • 最大ご利用人数:100 人

  • パーティの最大ご利用人数:65 人

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確認済みレビュー アコーホテルズ 4.3/5

3,093 件のレビュー

tripadvisor

トリップアドバイザーの評価 4.0/5

931 件のレビュー

Great hotel but location not ideal

トリップアドバイザーの評価 4.0/5

Peter_from_MBoro Couples - 04/09/2019 トリップアドバイザー認証口コミ

Mercure Brussels Centre Midi is well located for the station but the area is quite rundown and there was a lot of work going on immediately outside (large excavations on the pavement as new piping was being installed). Hotel is in same block as a striptease club.

Hello, Many thanks for the message. And the hotel,did you liked it ? Kind regards, Chris Joosten Mercure Brussels Centre Midi

Very nice hotel

トリップアドバイザーの評価 5.0/5

Camy28 Couples - 26/08/2019 トリップアドバイザー認証口コミ

The room was very nice and big, the breakfest was good, the distance from the hotel to the city center is about 15 minutes walk, the internet was fast, also the hotel is near the bus station that goes to Charleroi airport

Hello, Many thanks for the message, Kind reagards, Chris Joosten Mercure Brussels Centre Midi

disappointing stay

トリップアドバイザーの評価 3.0/5

ricks361 Couples - 17/07/2019 トリップアドバイザー認証口コミ

The area where the hotel is situated is very rough and it felt very intimidating and dangerous The hotel was average but the worst part was the greeting of the receptionist. We arrived and she was looking at paperwork which she continued to do for at least 1 minute without looking at us then she answered the phone. After 3 minutes she looked at us and without any apology said 'yes', not a great start!!

Dear, I would like to thank you for the time you took in order to give us your feedback. I would like to apologize for the insatisfaction you feel upon check in. Be sure that we'll take action in order to improve our welcome. I hope to welcome you in our hotel at your next Brussels trip. Have a nice day, Best regards,

Awful check-in experience - Bizzare Neighborhood

トリップアドバイザーの評価 2.0/5

Enoikos Business - 17/05/2019 トリップアドバイザー認証口コミ

My benchmark of worst stay remains Mercure Barcelona Condor … closely followed by this one. It is also a good example of how a single employee can create such an emotional distress to bring you to the point of hospitalisation. I checked in on the evening of Sunday 12th May. I was already in Brussels the previous Friday and handed to the hotel my suits-case (hanging suit bag) . Of course I got a receipt and supposedly they stored it in their luggage room. Upon my check-in I asked for my suits-case and handed over the receipt. The indifferent clerk checked the luggage room and told me relaxed that she can't find it. She even started questioning me if I indeed had given it to them. She pretended to also check in the managers office with no result. I asked her to check again in their luggage room, she did and again said that there was not any luggage of mine corresponding to the receipt I handed her. You can imagine the emotional distress when she told me that it is not her problem … and I had a business meeting on 09:00 on Sunday morning. I asked her to go and check myself their luggage room … and guess what … it was there … instead of hanging … rolled and placed inside a small square self. The incompetent lady of the reception mumbled something like "they moved it … so I couldn't see" …. NO EXCUSE … NO APOLOGIE. After this incident who left me shaking, I checked in the spacious room and went out for a walk. You can reach Grand Place in 20 minutes passing through literally an Arabic ghetto. The people, their dressing, language, music, shops is literally as if you are in Egypt or Tunisia, beautiful countries... but when you are tourist there you don't get that type of looking at you, checking you out like predators. Hotel has a relaxing jacuzzi, sauna and steam bath. Bed had a stiff hard mattress, with no overtop memory foam, therefore sleep comfort was bad. Check-out was super-friendly and efficient. As much as I consider a benchmark of worst employee ever the lady on the check-in on Sunday night, the lady on front-desk on Monday morning 13th was a benchmark of efficiency and friendliness. I hadn't used my voucher for welcome drink, I asked for an orange juice ... and she run to the breakfast room to fetch a freshly squeezed one instead of bottled. Long story short: I will never select it again due to inconsistent service, bad sleep comfort and terrifying neighborhood.

Hello, Many thanks for the message. Concerning the luggage, yes there was a misunderstanding,and yes my collegue searched and had some difficulties to find it,the rest of the message is I am afraid the emotion that overtook.Look out maybe the way you write about other people,I know a lot of them and the super majority are really very nice people. Beds are very personnal,some like hard,some soft we opted for matresses "in between". After a good night rest you could find the positive accent of one of my collegues.That is good. Kind regards, Chris Joosten Mercure Brussels Centre Midi

Put a hold on my credit card for an amount higher than the value of the full stay I paid upfront. Hold not released

トリップアドバイザーの評価 2.0/5

Excursion07701928429 Couples - 25/04/2019 トリップアドバイザー認証口コミ

I paid upfront by debit card for my 2 night stay. On top of that the hotel put a hold on my credit card for funds equalling 125% of my full stay I paid in advance. I understand the need of putting funds on hold for guarantee purposes but I would have appreciated being notified the funds on hold were greater than the value of my stay. I only found out later when checking my finances online. The source of my grievance however is that the hotel did not bother releasing the hold in a timely manner. I am not talking about delay due to transaction going trough the banking system., no. I did call the hotel (international rate) 3 days after returning home to be told that they have not initiated the fund release yet but they will will be doing so shortly. I am still waiting but as a precaution I have alerted my bank and forwarded them the evidence the full stay was paid for upfront by debit card.. And needless to say there is nothing warranting the hotel holding any funds. The hotel itself is OK, clean and spacious rooms but it is located in a rundown area. To summarise, I don't feel comfortable at all with 3rd parties messing around with my money so will definitely not be returning here.

Hello, Many thanks for the message. My collegue contacted you to check what happened and solved the problem with you.I think it is always better that people speak to each other. Kind regards, Chris Joosten Mercure Brussels Centre Midi

Would not recommend

トリップアドバイザーの評価 2.0/5

gtcdac Couples - 16/02/2019 トリップアドバイザー認証口コミ

This hotel is in a very rough area - we didn’t feel safe out at night. The staff were disinterested and unhelpful. The bed was the most uncomfortable bed we have ever attempted to sleep on causing a back problem to flare up fir me. We would not return to this hotel nor recommend.

Hello, Many thanks for the message.So sorry you didn't like it. Kind regards, Chris Joosten Mercure Brussels Centre Midi

The hotel location and around it

トリップアドバイザーの評価 3.0/5

Springs32 Family - 05/12/2018 トリップアドバイザー認証口コミ

The hotel was located close to the eurostar station, but the street was not very nice. Didn't feel safe and not much to do around the hotel. The hotel facilities like jacuzzi and spa was good but the rooms were average, the heating was not great as was blowing cold air rather than working as a heater. Overall it was an ok hotel, I wouldn't say it was a 4.5 star hotel as advertised. The room had the bath/shower and sink separate to the toilet which was abit odd. Never seen that before in any hotels. Hope this helps.

Hello, Many thanks foer the message, Kind regards, Chris Joosten Mercure Brussels Centre Midi

RECENT STAY IN BRUSSELS

トリップアドバイザーの評価 3.0/5

keithdecoene01 Solo travel - 01/06/2018 トリップアドバイザー認証口コミ

Great location and staff helpful and friendly. Sadly the air conditioning was not working correctly in the hotel and the rooms were hot and could not do anything about it. Evidently a problem with the chiller This happened in the warmest weekend in Brussels..

Hello, Many thanks for the message. Yes for once that we have a sunny day... Kind regards, Chris Jooste'n Mercure Brussels Centre Midi

everything was fine

トリップアドバイザーの評価 4.0/5

pslizewski84 Couples - 06/03/2018 トリップアドバイザー認証口コミ

Unfortunatelly despite my GOLD membership I haven't been upgraded and I haven't received any small give neither. In fact my GOLD stay was just like random stay (got just a coupon for a drink as I used to received as a silver user :( ).

Hello, Many thanks for the message. Next time you pass by in Brussels - please contact me,we will make you happy again. Kind regards, Chris Joosten Mercure Brussels Centre Midi

Excellent

トリップアドバイザーの評価 5.0/5

Hadi A Couples - 05/12/2017 トリップアドバイザー認証口コミ

The best 4 stars Hotel in town. Suitable for both Business and Leisure. Well located in a peaceful neighborhood, not far from city center and close to the Main Train Station. Rooms were spacious, comfi and well maintained. staff very friendly. The underground parking (available for extra charge) was convenient

Hello, So nice to read this, Many thanks, Chris Joosten Mercure Brussels Centre Midi

満足

お客さまの声 4.5/5

Ken ビジネス - 10/11/2017 確認済みレビュー すべて

素晴らしかった

KEN F. 様 この度は、Hotel Mercure Brussels Centre Midi でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。

Great Stay

トリップアドバイザーの評価 5.0/5

PaulB1028 Friends getaway - 10/11/2017 トリップアドバイザー認証口コミ

Great location and value for money. The staff was excellent and very helpful. I would stay there on my next visit. I would recommend this hotel for business purposes and family events. Close to Midi International Train Station.

Hello, So nice to read this, King regards, Chris Joosten Mercure Brussels Centre Midi

An excellent hotel very close to the Gare du Midi

トリップアドバイザーの評価 5.0/5

Ama8888 Business - 11/09/2017 トリップアドバイザー認証口コミ

This hotel offers a lot of modern amenities and I felt very welcome on arrival and throughout my stay. Great wellness room with sauna and Jacuzzi, and a nice fitness room. Excellent breakfast with many choices, including a range of healthy choices. Very comfortable beds and blackout curtains. Spacious rooms. Very clean. Friendly staff.

Hello, What a nice message. Hope to see you soon, Kind regards, Chris Joosten Mercure Brussels Centre Midi

A restful oasis in the downtown core.

トリップアドバイザーの評価 5.0/5

George V Couples - 26/06/2017 トリップアドバイザー認証口コミ

We enjoyed our two day stay at the Mercure Center Brussels hotel. The room was of a good size, the beds were comfortable and the price was reasonable. We especially found the wide range of breakfast options a delight. The management obviously pays a great deal of attention to the public areas of the property, with the effective inclusion of plantings and fresh flowers.

Hello, Many thanks for the nice message. Very kind regards, Chris Joosten Mercure Brussels Centre Midi

:-)

トリップアドバイザーの評価 5.0/5

K8072DZjohny Business - 12/05/2017 トリップアドバイザー認証口コミ

:-) Thank you, it was great, I slept here allready about 10-12 times. I still enjoy it, and will chosse it when available. Unfortunately recent times it happens very oft, that I cannot book it even two weeks before traveling, it is a shame, however I like to stay there.

Hello, I think this is the nicest message that I ever received... Many thanks for that, Kind regards, Chris Joosten Mercure Brussels Centre Midi

Great place, the location not so much

トリップアドバイザーの評価 5.0/5

Guillermo F Family - 04/01/2017 トリップアドバイザー認証口コミ

The hotel is great, people put a great effort to welcome you and make you feel comfortable, but the location is not the best if you come with a car; parking is very expensive. Breakfast is a must, 110% recommend.

Hello, Nice to read... Hope to see you soon again, Kind regards, Chris Joosten Mercure Brussels Centre Midi

Busines Trip

トリップアドバイザーの評価 4.0/5

Andrew C Business - 04/12/2016 トリップアドバイザー認証口コミ

Great Staff, Brenda at reception was so welcoming and accommodating for a foreign visitor. Only downside was the tremors occasionally from the underground. It was also unfortunate that the bar and restaurant were closed. It was frustrating having to leave the hotel for dinner and a drink.

Hello, Many thanks for the message. We had unfortuonatly to close the bar,there was not enough revenue in the bar to even pay the electricity...There are nice restaurants at not even 2 minutes walk from the hotel and they also deliver at our hotel. The reception can provide drinks 24/7. Kind regards, Chris Joosten Mercure Brussels Centre Midi

Down town 10 min walk. Else comme ci comme ca.

トリップアドバイザーの評価 4.0/5

Kåre F Business - 27/11/2016 トリップアドバイザー認証口コミ

My Card didn't function 2 nights in a row. Up and down twice. Otherwise OK, but no restaurant, no bar, and they put carrottes in the baked beans for breakfast. Not quite worthy of Mercure status and the e-mails also mentioned Ibis.....

Hello, Many thanks for the reaction. Keycards are sensitive, sometimes when you keep them with you cellphone they can desactivate (and of course we have to activate them again.) There is no restaurant in the hotel but you have 5/6 of them at 2 minutes walk from us ,and also ,if you prefer you can order from you room. We will be very happy to order it for you. We can serve your drinks 24/7 from the reception. The breakfast has over 200 products a very large choice ,and beans are enriched with carrots. We do have a lot of respect for our collègues of the Ibis hôtels, but our products are not at all comparabel. We really hope to see you again, so that we could visit our hotel together ,to have a better idea concerning your message. Kind regards, Chris Joosten Mercure Brussels Centre Midi

some good, some bad

トリップアドバイザーの評価 3.0/5

Robert Z Solo travel - 20/11/2016 トリップアドバイザー認証口コミ

excellent property, modern, clean - however, for safety reasons, "better to take taxi" after 8 p.m. No bar or food as closed "indefinitely" in English version, "temporarily" in French. Poor front desk service. Expensive buffet breakfast

Hello, Many thanks for your message. Would it be possibel to contact me for more information about the front office service? Kind regards, Chris Joosten Mercure Brussels Centre Midi

Only this hotel near station

トリップアドバイザーの評価 2.0/5

darwiah Friends getaway - 26/09/2016 トリップアドバイザー認証口コミ

This good location. Only this hotel near national station. The bed it's not good for neg. Nothing near in this hotel. The breakfast is very good and they have many thing to chose to eat. Thanks hotel.

Hello, What a pleasure to read this. Kind regards, Chris Joosten Mercure Brussels Centre Midi

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